Oberon Media
Reviews and Complaints

Purchased game which I was unable to download. Was told repeatedly that my money would be refunded at the end of the next 30 day cycle. Nothing to date except BS. Will now post on Twitter, Facebook etc until they they are out of business. Also contacting NYC authorities to open investigation. DO NOT PURCHASE ANYTHING FROM THEM UNLESS YOU RECEIVE IT FIRST. DO NOT PAY IN ADVANCE.

I cancelled my game's subscription in march 2010 and Oberon are still taking the subscription from my bank
no matter how many emails I have sent they say I am mistaken. that they are not deducting money from the account.
We are now in 2011 and again they are still taking this money from my account.
How on earth are we able to stop them. the sum they owe me is £4.40 per month for a year. This is not right

charged my card for over a year, 7 bucks a month. cannot reach them, cannot stop the charges. i had to systematically stop using my AMEX (which i had auto-paying many of my accounts, total pain) and cancel my card to get it to stop because amex could not stop them from doing it. these guys are the worst - total scam artists in the guise of big business. shame.

I am being billed for a game which I did not agree to purchase and want to end the subsciption. When you call their phone number all you get is a recording that keeps looping you through their electronic answering system with out able to speak with any one or to resolve the issue.

I ordered a game from this company. I can't get into this game that I bought. I have tried like others to call Oberon Media and they send me to a screen of customer service and I want to talk to a person. They keep sending me an e-mail on how to download the game again. I am so tried of this I will never order anything else from them. They are a really bad company and I don't recommend anyone to buy from them.

I bought like 4 games from you guys and they don't work. I want my money back and you keep taking money out of my account. The number that is listed does not work. How am I suppose to get ahold of anyone. My email addy is sweetinnocent2220072007@yahoo.com

DO NOT UNDER ANY CIRCUMSTANCE WHAT-SO-EVER DO ANY BUSINESS WITH THIS COMPANY! THEY WILL RIP YOU OFF. THERE IS NO CUSTOMER SERVICE. THEY ONLY WANT YOUR MONEY. THEY COULDN'T CARE LESS ABOUT YOU, OR YOUR PROBLEMS!

DONT DO BUSINESS WITH THEM!

Oberon Media which purports to provide game downloads is clearly a criminal enterprise using obfuscation and trickery. There is no way to get through to Oberon with any complaint. They are hiding on the web while they collect monthly fee that the credit card company won't stop.l

oberon media opend an account for me but i did not want it thay are taken monney out of my bank each month i onley waned to buy 1 game i sent them e mails lot of them thay sent me 1 back saying i have got to keep this account but i dont want it block942@btinternet.com

I was charged for something that I did not authorize. I would like a refund of the entire amount of $76.45 and an explanation as to why I was charged.

my old e-mail was under yahoo and that has been changed to
diane_burke8@aol.com
I am looking forward to hearing from you .
Thank You
dianeburkeplayer

I keep getting booted ou of the game Tri Peaks 2 The Hunt for the Red Ruby, Microsoft is starting the error is with Oberon . What can you do for me to fix the problem? It also states run time

Whenever I play Tri Peaks 2 the hunt for the red ruby I get booted out of the game no matter what internet assess I use. I'm not the only one that this happens too. Sometimes it is error and tonight it was a mirosoft pop up that says error:run time has ran out, I bought this game a few years ago and didn't play online for about a year. I never had this problem in the past. I bought the game through pogo.

I keep getting booted out of my game and what comes most of the time is a Microsoft staring that Error with Oberon

please cancel the monies you are taking out of my account as of today may 09 2013 assp

Someone needs to stop Platinum Services ! They are unauthorized thieves ! I have had this same issue with them on at least 3 occassions now and my bank is just as stupid ! I have told them NOTHING IS TO BE DEBITED FOR THIS COMPANY! I am starting to think that the banks get a kick back for all money taken from accounts. Just imagine the people to don't look at their accounts very close and have money taken out that they can't figure out !

I have had the same issues in the past and have been VERY careful NOT to sign up for ANYTHING and Platinum Services debited more money from my account yesterday. Someone needs to stop this company ! I also got extremely angry at my bank for allowing them to debit AGAIN when they have been told on MANY occassions that they are NOT TO DEBIT from my account for this company!

ayear and half i've been trying to close this that long and you'll are playing with been feelings. iwant my account close

Dear customer,

This is Oberon Customer support. It appears that you experienced some difficulties closing your account. We would be happy to assist you, unfortunately, this site does not allow us to see enough information (such as your email address) for us to be able to close your account on your behalf.

If you could please email us at: gamesupport@oberon-media.com, we would be happy to close your account for you.

Best Regards,
Oberon Media Customer Support Team

Try sending an email to the company, instead of here. That might actually get you some results.

I too have had problems. I purchased a game on MSN and next thing I know I am a "customer". I have filed every complaint I can only to receive a response that I “purchased a membership for one year”. There are numbers for corporate in New York, but they go directly to a voice mail which says to leave a message or press “0” for more help which goes to another voice mail. I left a message which was stupid because I should have known that would not call back. I am pretty sure now that their company in NY is just an address because the CEO and cofounders are Israelis. It was suggested by other complaint to cancel the card. I am just hoping this does not end up as an ID Theft, because even if you cancel your card they have your info. Good luck, if you find a solution let us know.

I wonder if the advertisers for msn free games realize how poorly the games work. There is so much lag and then yesterday I received a Trojan while playing Bubble mouse. It was a red screen saying it was from Microsoft Edge saying my computer was compromised and to freeze all accounts with a bogus phone number to call which turned out to be hackers from Nigeria.

i have tried every which a way to contact msn download games ...i want to cancel...just came out today 6.95...who can help me... i can get my bank to deny payment... thanks

I hope I just resolved the exact same problem. I was being charged $9.95 for 10 months for a game I grew bored playing after a few days. MSN Games obviously counts on the fact that each person is paying too small an amount to generate enough "buzz" but must be making millions? Billions? ...on customers who can not cancel their accounts. I went through the exact steps described by the last poster; The process is an elaborate joke on the public. It's a scam. I contacted my cc company. Their first response was to tell me to contact the merchant. I got through to the cc people that the merchant is completely "unavailable" and that I wanted to disallow them from ever charging my account again. I began with a Live Chat at the cc company and was directed to their 800 number, They need voice-recorded authorization to not allow a company (in this case, MSN) to charge. The maximum time for this to be effective is 15 months. By that time, I was told by the cc rep, the company that has been charging (MSN) has long since given up. If not, I am to call and re-instate the ban. They are also pursuing a refund for 3 months, the max that they can, pending dispute of the charges.

So, Call your bank or PayPal or Credit Card...wherever MSN is getting their money and tell them right away that it's absolutely impossible to cancel through MSN. Get the payments stopped through the paying institution. It's the only way. Don't waste a second more of your time with MSN. I hope this helps. There should be a class action lawsuit. If anyone knows how to proceed, it needs to happen.

The same is happening to me. There seems to be no way I can cancelk or contact them successfully.

Same thing happened to me!

I have had the same procedure happening to me! I was charged $6.95 for "minimum annual dues" for which I do not recall being there when I bought one game! The credit card company said that the same charge was paid last year - which I cannot now recall - therefore they cannot cancel it (complaint older than 15 days) The Credit card Company does not have an address to give me - only a "dispute department phone number which cannot give any info - all must be done by email. Surely the there must be an address somewhere to write to for complaints or is this close to fraud as you can get without being charged?

Any suggestions on how to cancell everything without cancelling my credit card of more than ten years over $6.95?

Tony,

I had a similar issue. You have to go to MSN and choose a game to buy. On that screen look for account faq link or customer service link. In one of the screens is the cancel membership link. I hope you are able to get it done.

I emailed oberon customer service, Telling them that my computer crashed.I have bought a LOT of games from them.I asked for them to send me my lost keys.they replied I should recieve all my registration keys for ALL my games by my email, with in 24 hours!that was at least a week ago.No reply, no keys .I'm sick of the way this company treats its costomers especially when they spend alot of money.And why can't they do like for example "GAME FISH" they treat their customers right .no loading the keys yourself&if you lose the game you can EASILY get it back under your account 7 purchaces.BAHH OBERON!

I purchased a game through oberon games. I had a couple problems with it at first they resolved the issue. Now I was having a problem with the game Build-A-Lot 4 in 1 Bundle so I uninstalled it then reinstalled it and now it pops up wait for your game to load. This has been doing it for a couple weeks now. I paid for the game and now I cant play it. I tried contacting Oberon Games and cant send them a e-mail or cant get a phone number to see what the problem might be.

I agreed to purchase 2 games in a six month period. It took a month to be able to download the lst game and I have never been able to download the 2nd and they are taking the money out of my account. I have sent repeated emails without response. I want my six month term cancelled and a refund for the 2nd game I did not receive. I am contacting my bank to not let any more withdrawals be made from Oberon. "This is radiculous.

An absolute rip off and terrible, terrible customer service. The games would never load and when I called to complain I was told my charges were not processing, but on the contrary. I was being charged twice each month - and getting nothing. Now, after FIVE months of this- I am dealing with the billing department that continues to remind me of the term and conditions. They obviously do not understand the games NEVER WORKED! BUYER BEWARE!

i subscribed 4 2 mnths to buy 2 gAMES FROM MSN oberon games and now they charge my card every 2 mnths and force me to retrieve games i dont want they never answer my specific reguest to cancel and just answer around it pls if any 1 knows the way tell me how to stop it...

I ORDER GAMES FROM OBERON THEY TOOK 6.95 A MONTH OUT OF MY DEBIT CARD FOR ONE YEAR.I CHANGED CABLE COMPANIES AND THEY WOULDN'T CHANGE WHERE TO SEND THE GAMES. I FEEL THEY OWE ME EITHER 11 GAMES OR A REFUND. MY E-MAIL ADDRESS IS DKHUNT1@COX.NETAE4B7

I purchased a game and played it for a very long time then my computer crashed, I have the CD that they sent me so I downloaded it and it will not take the key number that came with it, but of course you can not get in touch with oberon unless you want to BUY another. I have tried the phone number's and get told no longer in service.

You can also tell your bank that the company is defrauding you and that you wish to initiate a charge back.

If you used your debit card, contact you bank and explain the problem. Ask them to issue you a new card with a different number. Same goes if you used a credit card. They will stop charging, because the number no longer exists. This situation happened to me in late 2009.

REMEMBER! if you have other companies that use that card for auto-pay (insurance, subscriptions, etc, ) they "will not" be able to access their money either. You will need to contact them with you new information.

If you gave them your checking account information like the routing and account number . That sucks, because you would need to close that account, and open a new one.

I signed up for the gamsaver subscription with the understanding that I would be charged $6.95 a month. This is the second month that I have been charged double. I can't afford the double fee.

I am having a whole bunch of trouble canceling a subscription to a gamesaver game. the purchase order is [protected] . My E-Mail address is djdom1@verizon.net. My name is Richard Dominoski.

J'ai acheté plusieurs jeux et impossible de les télécharger sur mon nouvel ordi, impossible de joindre qui que ce soit, c'est lamentable

I authorized charges to my account for one game - a total of $29.95. Oberon/MSN Games has now made 3 additional unauthorized withdrawals from my account. When I try to access the website with my password, it states it is not recognized. I can find no contact phone number, nor find a way to contact them any other way. I will spread the word far and wide so that others will not be taken in on this scam . . . . . . and I WILL NOT GIVE UP on finding a way to put an end to this!

Hi I had to redo my computer and lost all my games I bought from pogo or should say on pogo . I've tried to download and enter my #'s for the games but they wont even take my new email Even Thu I've changed it with club pogo . Then I tried with old email still no luck . How do I get everyone of my games back or money back one or the other ?

look forward to your reply

no complaints would just like to cancel my account and stop the payments thank you

Hello,

This is Oberon Media Customer Support. It appears that you’re having difficulty with your subscription and unauthorized charges.

In order for us to assist you, could you please send us an email oberonsupport@maileu.custhelp.com we’ll get back to you quickly.
(Please ask for your email to be handled by Rebecca)

We apologize for the inconvenience and hope to resolve your issue as soon as possible.

Oberon Media Customer Support