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I bought a game, text twist, 6 or 7 yrs ago, and was trying to put my registration key in, on a new computer, which didn't work. I copied and pasted the exact information they gave me 5 yrs ago and still didn't work I have contacted Oberon several times and they keep saying they can't help me, they have no listing of my purchase...even when I sent proof of purchase, and key number that they gave me. Naturally there's no number to call them and they keep sending me the same form letter! I've never had so much trouble with a support group before and would never buy a game from them again.
The complaint has been investigated and resolved to the customer’s satisfaction.
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Hello,
This is Oberon Media Customer Support; it appears you are having trouble retrieving the necessary information to register your game again.
I would like to help you but in order for me to assist you, please email me at oberonsupport@maileu.custhelp.com and enter the subject line as " To Rebecca K."
Best Regards,
Oberon Media Customer Support.
I have recently signed up with my credit card and programme to download games of my choice. how ever i have found that my home computer has an excess of usuage data, being chatrged to me and i am connected to activ8.net.au. My account at home is being charged instead of this one that is connected to ADSL2. Could you please advise me of what to do to repair this problem. My activ8 address is ronaldpaul@ activ8.net.au and my normal address is geriatricnever@live/com/au my home phone number is [protected] Thankyou
Hello,
This is Oberon Media Customer Support.
I would like to help you but in order for me to assist you, please email me at oberonsupport@maileu.custhelp.com with a clear explanation of the issue you are experiencing.
Best Regards,
Oberon Media Customer Support.
I'm a game member, but I have'nt been able to access my game since I've been upgraded to windows 7. I would like to replace rise of atlantis for slingo egyptian, my account number is [protected], please help I'm paying but not playing.
I have a new phone number also [protected], my problem is I can't the game I pay for, so I'd like to switch to a game that I play with windows 7
Please email me the key number for casino island. the number i have does not work. I hope this is not aproblem in the future.
This company is F O S. I have been charged 9.99 a month by them for several months without my permission. Their Tech support is only via email. By the time you finish with all of the correspondences another month has past and another unautorized withdrawl is removed from your credit card. I want to cancel my membership and my money refunded. I cant make it any more simple as that.Why is that so hard to understand? Please beware of this company. They will rip you off.
Hello Phillinjipped,
This is Oberon Media Customer Support.
I would like to help you close your account but in order for me to assist you, please email me at oberonsupport@maileu.custhelp.com and add "complaintsboard.com" in the subject line or please add your full name or email address so we can contact you.
Best Regards,
Oberon Media Customer Support.