TapJoy
Reviews and Complaints

I downloaded a game through TapJoy that I was going to play to get a reward - diamonds. Unfortunately, I received the first award, but not the second one, which belonged to a higher level that I've reached. I asked for help and sent screenshots. To which I received an answer that my screenshots are additionally edited or damaged. I replied that they were neither damaged nor additionally edited, to which I received the answer that if I turn to them again - I will be banned! They closed the conversation without any explanation, what was wrong, ant I felt insulted, robbed and wrongly accused. So playing TapJoy is simply timewaste.

I believe Tapjoy have already fallen foul of the FTC due to this practice and it would appear they have not stopped the practice, which certainly suggests we are dealing with a cowboy company who do not reward customers and falsely advertise to said customers. I completed an offer and made sure I adhered to all aspects of that offer, I did not receive the in-game reward so raised this with them, they asked me for evidence which I provided, they then completely failed to response to that evidence and closed the chat down when it got old enough. I’ve emailed them and they provided a stock response to go through the OfferWall app which of course I had already done, this was explained in the email to them which suggests they hadn’t even really read it fully. This relates to the conversation ID: 1347697 and ticket [protected].

The HELL with you Ripoff SCAMMERS who have screwed people out of thousands if not Millions of game credits and things for years now. Well guess what you SCAMMERS you better face reality because PAYBACK is a F'N [censored] and its coming for you sooner or later you SCAMMERS. We know who you are and where you are located at in SF if you think that we are going to let you keep scamming people out of what they won fair and square you are sadly mistaken. You losers are being watched and We are not afraid of your PATHETIC lawyers, the courts, rent a pig security [censored]s or law enforcement who cannot save you SCAMMERS from the HELL that is coming this isnt a threat its a PROMISE as GOD is our witness. We will see if you STUPID IDIOTS are up for the challenge that you have brought on yourselves by being RIPOFF CON ARTISTS AND SCUMBAGS. You should have simply given us what we had earned fairly. Now we are coming to take what we want and you will pay up or suffer the consequences of your STUPIDITY.

Tapjoy's customer service team reviewed the screenshots and username I submitted as evidence that I completed the offer, yet they stated that the proof was deemed fraudulent. I requested a statement as to why my efforts were invalidated, and the only disclosure they provided was that I completed the offer too fast and did not want to provide restitution.

Design Home now has double diamond rewards for making purchases on promoted items. I made two separate purchases on 11/26; one was for a wine membership through Firstleaf (order number R017211890) and the other was hair color through eSalon (order confirmation number 3288822). This is the first time I’ve made a purchase with either company. I did everything as directed, but never received the diamonds, and both stated they would be available within an hour. It’s now been over 24 hours and I haven’t received either of the rewards. I’ve made purchases in the past from other brands and have always received my rewards almost instantly.

My account/designer number is [protected], and my email is [protected]@gmail.com.

I completed an offer on Thursday 23rd November at approximately 12:20pm - it was a pact coffee subscription in return for 3,704 gems on my Picture colour game. I’ve been ignored for 2 days by customer service after submitting a ticket and my gems are still missing. This is fraud, misleading and false advertisement. I absolutely will take it further if I have been misled by you and do not get the reward promised.

I started one of their offers, they paid me the first and low rewards, then they stopped.

I opened 3 tickets to talk to their bots in chat, to no avail.

I invested money, but they refuse to reward me, they say their automatic system doesn't allow it, and they don't take into consideration the evidence I send them.

this is a real scam, I spent money trusting them.

I completed all the missions in the afk arena game that was available on tapjoy, and one of the missions was to complete chapter 22 (which is the most difficult and laborious task because it takes a lot of time). After a lot of sweat and dedication, I completed chapter 22 of the game within 20 days, but at Tapjoy it doesn't count as a mission accomplished and I didn't receive my credits in Urban Rivals. I want an answer, I opened a support ticket and sent prints proving it, but they didn't respond to me again. I want my reward, my 16,389 credits because I completed all the tasks exactly within the deadline and I have prints proving it. Please, I want a response and the receipt of credits on urban rivals.

I'm playing several games to earn tapjoy rewards. I've sent in all my requests , with proof as well! But they don't react at all! Just say my request is pending.And the time is running out on the assignment! This is not the 1st time they don't reward what I've earned. I have lost so many rewards because of their incompetence and don't care attitude. And I pay a lot of money to play these games.

Thanks.

Over and over I have completed levels without pay. I've filed numerous complaints with customer service and their response takes around a week and THEN they claim to have fixed the problem and close the ticket. So, you file another, get another canned message and rinse and repeat. This is THE worst customer service I've dealt with. Right now I'm trying to be credited for a task that was completed 3 weeks ago. They just aren't worth the trouble.

I have already completed three game offers on my Android and have not received what was promised. I have contacted support several times to report the problem and each time they responded saying that they were unable to prove that I downloaded it through their link. I would like you to solve my problem, as I don't think it's fair to complete the task and not receive the promised prize.

Coin Master

AFK Arena

Tapjoy

9/9/23 on SuitsMe app 60,311. I completed an tapjoy offer from Tula. Filed a complaint but never heard response of the offerwall. My conversation ID for that is #503913. Then I completed another offer on 9/13/23 for 3,843 diamonds on the app SuitsMe on the tapjoy offer board for SoFi. Conversation ID for that is #526137. I’ve requested help but I’ve not gotten one response. So I need someone to look at my screenshots & award the all the diamonds I’m owed. My email is [protected]@gmail.com. User ID #6234531.

On two occasions I was ripped off by tapjoy, first one was from an ad from stand up to cancer organization, the 2nd was from liquid IV, after not receiving the rewards, from stand up to cancer I was able to get my credit card company to reverse the charges and I got my money back, on the liquid IV I have already received the product, I've sent 2 messages to liquid IV and 2 messages to tapjoy, neither one has gotten back to me, I've seen where the FTC has brought charges against tapjoy, but it looks like their still ripping people off, if anyone does decide to do business with tapjoy use a credit card not a debit card, credit cards can reverse the charges debit cant

I've made two purchases thru Design homes offer wall recently that were specifically to earn diamond rewards to use in the game. I've followed the directions given just as I have in the past, very carefully. Both times I've had to make a claim within the site due to the award it diamonds not being received. The first process took two weeks before they denied my claim even though I provided the requested screen shots and proof of purchase immediately. They said I didn't pay enough for the purchase, but I bought the exact item at the price the vendor on Tap Joy offered it for. The second time I was very careful to buy the exact product listed in the offer and follow all the inductions again, provided the proof of order and payment immediately when I filed the complaint for not receiving the reward and again waiting. I've spent so much money on this game at this point that I feel it's time to find something more

On August 5th 2023 I purchased a $12.99 a month subscription for Magnifi through the tapjoy offerwall on mortal kombat mobile. It was a 3x souls event so the reward went from 7,000 to 22,000 so i decided to go through with it. I’ve purchased from tapjoy before so when my rewards didn’t come in immediately i wasn’t worried. However it’s been 2 weeks since my first ticket and i have received absolutely ZERO responses from anyone other than automated replies saying they are working on getting to my case. This is beyond ridiculous considering my money was taken the transaction went through but i never got my reward. I have been putting in tickets everyday up until this point and i refuse to give up.

I am writing to formally lodge a complaint against Tapjoy, a company that provides in-game reward services via their 'Offerwall' feature in the "Injustice 2" game on the iOS platform.

I have encountered a series of issues with Tapjoy that I find deeply concerning:

Missing Rewards: Despite having successfully completed the offers presented in the Offerwall, I have not received the corresponding rewards within the "Injustice 2" game. This is not a singular event; I've observed this trend repeatedly.

Customer Service Negligence: Upon realizing this discrepancy, I promptly reached out to Tapjoy's customer service. My concern was met with apathy and a lack of effective problem resolution. The conversation ID for reference is #28558.

High Value of In-Game Rewards: It is crucial to note that the rewards in question possess significant real-world value. The in-game currency or items represent substantial investment, either in terms of time or actual money. By not awarding these rewards after a player has met the conditions, Tapjoy is effectively defrauding users of tangible assets.

Given the magnitude of the issue and the substantial value of the missing rewards, this behavior by Tapjoy appears not only as a service oversight but as a significant act of fraud. The collective value of these unfulfilled rewards across multiple users could amount to a significant sum.

The digital realm of mobile gaming might blur the lines of tangible assets, but that does not diminish the actual value and investment players put into these platforms. It is distressing that a company like Tapjoy can operate in such a manner without being held accountable.

I urge this platform to investigate this matter further and help hold Tapjoy accountable for their actions. Consumers place their trust in companies to honor their commitments and expect fair treatment. By allowing companies like Tapjoy to continue such practices, we are compromising the trust and integrity of the entire digital ecosystem.

I will provide screenshots of the completed offer orders as evidence.

Due to the lengthy conversation with Tapjoy's customer service, the evidence and content cannot be fully displayed through screenshots. I suggest that you contact Tapjoy and request a complete copy of the conversation with the Conversation ID: #28558.

It has been over a month since I initially reached out about unrewarded rewards. All my cases just keep getting closed before someone actually looks into them and they do not seem to understand I cannot go back to the initial ticket because they closed it before they even responded! My case ID is 33821. Chat started on June 24th at 7:45, ticket was closed 7 days later without a response.