TapJoy
Reviews and Complaints

I have completed gaming purchases for pocket coins rewards stated on the offer wall that has not been paid out

I have provided to customer service support all of the nessacery Google recipes that corresponds with each offer along with screenshots of the sale page of the purchase offer I've made which shows that it was a sussful purchase for that item required.

I was to complete a task of eat repeat to reach depth of 8500 i completed the task and gave them the proof as screenshot a reward specialist told they would rewards me after 2 days yet it's been 5 days till now I did not get my reward and they are not responding to my emails either kindly sir or maam do something about it I worked really hard to reach the depth of 8500 meter yet they did not reward me

Voici depuis le 6 juillet 2023 j'ai installé cette offre pour gagner des diamants sur le jeu covet fashion. Tapjoy demandait de compléter 2 étapes par des achats pour recevoir mes récompenses. Depuis les achats aucune récompenses envoyées et aucune réponse à mes multiples réclamations que ce soit de leur part ou GLU MOBILE qui gère COVET FASHION.

Giocando a Covet Fashion ho ricevuto pubblicità di scaricare e giocare a Coin Master per ottenere 35.000 diamanti superando il livello 35..!

Ho infatti superato ma non ho ancora ricevuto i diamanti in regalo.

Scrivendo assistenza rimbalzano dicendo che ci va tempo.

So che sono dei giochi ma tutti gli iscritti hanno diritto di ottenere i diamantini in premio avendo raggiunto il numero richiesto.

Grazie mille per l'attenzione.

Good day

This morning the 07th of June I was sitting on my couch and started playing Design Home.

I bought a bundle GildedAge. Nothing was available so I thought something went wrong so I bought it AGAIN...AND STILL NOTHING!

I did take a screenshot on my bank and email where it was deducted. If you need the proof, i will gladly send it to you

Regards

Jacqui

Tapjoy did not provide the rewards they advertised even though i clicked their link and had never installed the game before. when i complained they just sent back a seemingly computerized response and when i tried replying i was just ignored. I do not think i would trust them again. This was for clicking a link in hero wars for star trek and getting to level 19 (for which i received 0 rewards).

I downloaded Go Scrabble through an offer on Lost Survivors. I've been contacting them because I followed through all of the offer to level. Now hey won't give me the sand dollars offered. They said the download was not attributed to the offer. But, you can see by the offer, that I downloaded it. I have a few screen shots showing all of it. I had thought maybe because uses my email address for everything that they needed my email address to attribute it to. Margo.[protected]@gmail.com

Maybe my Scrabble user ID

[protected]

For them the id? un1-511992

Ich bin mega enttäuscht! Ich begann ein Angebot, erreichte zwei Meilrnsteine und erhielt die (kleinen) Belohnungen. Dann fuhr ich in den Urlaub, erreichte zwei weitere Meilensteine, einer davon für viel Geld mit Aussicht auf eine größere Belohnung. Diese ksm nicht. Auf meine Nachfragen behauptete der Kundendienst, ich hätte eine VPN benutzt, was ich nicht habe. Was noch schwerer wiegt ist, dass der Kundendienst KEINE meiner weiteren Nachrichten bzw. Nachfragen beantwortet. VÖLLIGE STILLE! Das geht meiner Meinung nach garnicht für ein seriöses Unternehmen! Ich werde kein weiteres Angebot mehr wahrnehmen und in meinen sozialen Medien meine Erfahrungen teilen!

I am a ' Design Home ' gamer since 2017 and have completed numerous tapjoy offers and have made countless purchases through the in-game app. I completed my last tapjoy offer on 5/28/23, but I did not receive my reward, so I submitted a ticket with screenshot of proof of purchase. I've repeated this twice and each time, I was denied, stating that I did not respond. I sent a third proof and was again denied. I don't know why they're not getting my responses. It appears that they're playing games. They are not giving me anything, nor am I asking for anything but produced nothing! All I am asking is to be rewarded for simply completing a simple offer and they keeping denying my requests.

Situation going on for MONTHS now. They fail to reward all the earned blocks. They agreed it was owed but only rewarded a portion. I would be told to resubmit a report ticket to get the rest while my ability to do so is being blocked by a message telling me to review email. I have. This is 3rd time and still not rewarded for blocks1a 1d and 1h. It takes a very long time to get a response and when I do they only reward some and not all forcing me to repeat this process over and over. Please reward the total of what is due

Ongoing issues with TapJoy's "earn in-game currency" offers.

Multiple offers completed by myself (some including required purchases) and no reward given by Tapjoy.

I have reached out in abundance providing evidence of offer validity and completion, with evidence being deliberately overlooked and outright ignored by Tapjoy. Support cases are opened by customer (myself), marked "under review" by Tapjoy, and then dismissed via automated message by Tapjoy due to unfounded claims of illegitimacy with cases being marked as "closed: resolved" by Tapjoy despite no resolution being reached.

I have several ongoing (and now expired) support cases with Tapjoy, with main Case [Case #[protected], EverMerge - Reach Level 13 - 3,238X2 SimCash (total 6,476 SimCash)] being reopened numerous times by myself and, in response, closed numerous times by Tapjoy with outstanding currency yet to be credited to account.

In a singular interaction amongst many, an actual human representative updated a case requesting specific format of evidence (evidence previously supplied via image, requested evidence was in video format). Evidence was provided and seemingly ignored until I chased for a response and was, in turn, met with the previous automated/generic/dismissive message - despite this, analytics on the video supplied as evidence showed the video has not been viewed/accessed by anyone other than myself and, as such, was not considered in support case.

Further attachments supplied in the form of asking for confirmation from TapJoy, with one image reading "prove you read the entire [email] chain by quoting the 9th and 10th words from the email I sent to you on the 28th May (email #2 in this thread)", and unsurprisingly no acknowledgement was received. This confirms what I already predicted to be true - that Tapjoy does not review evidence supplied by customers in opened support cases and instead closes cases without resolution or fulfilment of their promises. Adding to this, email responses from TapJoy have been sent to myself with the incorrect name listed. My name is visible on my email, on my TapJoy account and on my email signature, but it is frequent wherein emails will be received addressed to different names. This, in turn, shows Tapjoys' customer support is imprecise and faulty, alongside potentially dangerous sharing of users privacy information amongst their database.

I would like my earned SimCash to be credited to my account (6,476 SimCash, Sims Mobile ID: [protected]) at the very least, and I would appreciate an additional 3,524 SimCash (bringing the total to 10,000 SimCash) to be credited to my account as an act of goodwill and apology from Tapjoy.

I've completed an offer wall challenge using money to complete really fast.

It was flagged as suspicious and the offer wall was temporarily suspended for me, since then I've had the offer wall open back up, but have not recieved rewards or heard back from Tapjoy tech support. I have provided undeniable proof that I have completed the challenges.

It's been 10 days since I completed the offer.

Asked for help requesting my rewards from the game WEST GAME, took photos to prove that I did three tasks and wasn't rewarded. Tapjoy emailed me, claiming I didn't download the game through the tapjoy app... That's how I discovered the game in the first place!.. I found the WEST GAME through tapjoy so I could win credit for another game.

After not getting rewarded, I opened another complaint, they emailed me saying that the email I use to log into tapjoy isn't registered, they can't reconize the email. Bullsh*. You guys suck and are full of s*.

I was told after several attempts to recieve my reward this ..."While I understand that you spent time and effort on this offer, the offer instruction already stated, "*If you are not rewarded for completing the tutorial, you are unattributed/ineligible and will not be awarded for the offer"

So basically if you are rewarded you are rewarded and eligible if not then your not? Make it make sense this company is scamming people out of their time and money.

I'm not usually the type to write a complaint to companies but this one really caught my attention, I have been playing games and reaching the levels to get rubies/gems/diamonds, however, all the games I've played and worked so hard to get my rewards I've never gotten anything, and when I finally uninstalled the apps then it finally messaged me that I couldn't receive my awards due to the app being uninstalled. I have kept sending my request to get the rewards that I really deserved, but surprisingly I received a call from them saying I was a "fraud".(it was in the name)But it's funny because they are the ones frauding me. I don't care about awards anymore and I don't need this problem being solved, all I care about is taking this company down for scamming people's time and efforts.

I did everything it told me to do for the Offerwall but I don’t get my reward. It’s not fair it took me a long time. So please help me out and can you give me my reward please I even have a picture to prove it. It’s only fair to us people please don’t be a problem and give it to me it took me a very long time and I will be very upset if I don’t get it I did everything at 4:36 today.

Thanks Lee.

I have been playing Ever Merge for years and usually enjoy trying new games through Tapjoy to earn rewards for Ever Merge. Over Christmas weekend Tapjoy offered 2x and 3x rewards. One very lucrative offer was for Dragon Farm Adventure for over 100k gems. I followed all the prompts as instructed and started playing the game.

When I checked in on my progress I saw that I hadn't received even the first reward for downloading the game, nor the 2nd reward I had earned. So I submitted a ticket, with proof that I had indeed started the offer and downloaded the game. They requested additional proof so I submitted 2 more screenshots of my user info.

I waited several days and no response. I check on it in Ever Merge to see what the status was and found out I was banned. I had done nothing wrong.

I have never cheated nor provided fraudulent information.

I had not been abusive to anyone, through my ticket or in the emails.

I had fully cooperated with all of their requests.

When prompted for a survey I gave a 1 star review for their customer support as they did nothing to help me, honor their offer, or give me any kind of explanation for the ban. I am not using a VPN, I have not reset my device identification, nor have I done anything else to violate their terms of service.

This is a horrible way to treat long term customers that always follow the rules and have spent hundred of hours playing games and completing offers.

I never have issues with small offers but with large offers there is always an issue. I let it go last time when a 100k+ offer wasn't honored but this time they banned me. Now I can't access any of the rewards or earn future rewards. This is ridiculous and unjust.

Either stand by your offers or don't make them. And definitely don't punish users for submitting a ticket for rewards earned but not given.

I received this email from Tapjoy when I was awaiting 3 rewards that had not yet been processed.

Since you've been previously warned about this type of behavior on 12/14/2022 at case [protected], your Tapjoy account has now been permanently suspended. As a result, Tapjoy's services and support will no longer be available to you.

Changing settings on your device to gain access to offers that are not normally available to you is the cause of this ban. These include:

- The use of VPN, Proxies, Emulators, or any service that could alter the information provided by your mobile device.

This was my reaponse

Good morning Kesza and thank you for your email.

First of all you open the email very politely and then refer to "this type of behaviour" I would like you to elaborate on what you think I have done wrong.

I live in Germany and have a UK Mobile phone. Sometimes I use a VPN to access secure sites with my mobile phone for work. I also use a VPN to view UK TV on my phone when in Germany.

For your information, Tapjoy is not available when I use a VPN so I could not breach any of your rules.

Secondly, I have never had an emulator, nor do I know what one is. After some googling I see its to alter games "to cheat". I wouldn't have the first idea how to go about this.

Thirdly, I have been nothing but a loyal Tapjoy customer and do most of your offers to advance my progress in JW Alive.

I am extremely annoyed you have

A. Accused me of cheating to get rewards when I have done no such thing.

B. Decided not to reward me even though I have spent a lot of time working my way up levels in other games.

I am a serving soldier in the UK Armed forces and serving overseas in Germany. I am currently deployed to support the Ambulance service over Christmas and I am back in the UK.

I urge you to raise this to a manager and investigate this properly. Banning someone's account for something like this I find extremely unfair. I have spent a lot of money using your offers and they really help me to progress in my game. Also I ask in the spirit of Christmas for the management to reconsider.

Finally, if you explain to me specifically what the violation is then maybe I can rectify it in the future

I have sent 2 further emails asking to raise this to management but I have had no reply

A few wks ago I was playing survivor on yahtzee, I got to final round and it was a tiebreak between me and another player but then the screen froze and we both end up with nothing. Now there is a issue with this and there trying to fix it but it took me over a wk to get some kind of compensation, which is didn't amount to much but its just happened today 13/12/22 at 11.40 am UK time. This time the player and I had 143 points in the tiebreak which is pretty high, again game freezes and we both loose out. I have raised the issue but I'm demanding that we both get at least half of what we where playing for. I also said that at least in my case I pay a lot of money to play this game and it feels like the compensation u try to receive back is actually a refund in money out of there pockets instead of dice. Why should people play these kind of games when the software is riddled with bugs, glitches and other issues. It's just about the ££££€€€€$$$$ to tapjoy.

I have spent money on offers and have not received the rewards. I have contacted Tapjoy many times with no response. I have a support ticket with them ([protected]), but no way to submit my proofs of purchases. The support person asked me to send the proofs through the app as a new ticket. The support in the app still shows the original request and will not allow a new support ticket to be made. Hello, Linda Haught

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