Menu
For Business Write a review File a complaint
TeenSafe Customer Service Phone, Email, Contacts

TeenSafe
Reviews and Complaints

www.teensafe.com

Learn how the rating is calculated

1.4 9 Reviews 18 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

TeenSafe Reviews 27

ComplaintsBoard
B
Verified customer This review was posted by a verified customer. Learn more

TeenSafe Teensafe Review: A Must-Have Tool for Parents to Keep Their Children Safe and Happy

We started noticing that our daughter was acting a little strange when she started her new high school. We thought it was just because she was adjusting to a new environment, but when her grades started to drop, we knew something was wrong. We were worried that she might be involved with a boy or something else that could be causing her distress. However, we couldn't check her phone without her knowing, so we decided to do some research and see if there was a way to monitor her phone without her finding out.

That's when we discovered Teensafe. We signed up and were surprised by what we found. Our daughter was being bullied by kids from school, and we found chat conversations with a friend from her old school where she expressed feelings of depression, low self-esteem, and ugliness. It was heartbreaking to hear our daughter say those things, but we were grateful that we found out what was going on.

We approached the situation quickly, and we talked to our daughter about what we found. We also talked to the school and did everything we could to make sure our daughter was safe and happy. Using Teensafe as a tool to help us get our daughter back on track was one of the best decisions we ever made.

Teensafe is easy to use and provides valuable information that can help parents keep their children safe. It's a great way to monitor your child's phone without them knowing, and it can help you identify potential problems before they become too big to handle. We highly recommend Teensafe to any parent who wants to keep their child safe and happy.

Read full review of TeenSafe
Hide full review
ComplaintsBoard
B
Verified customer This review was posted by a verified customer. Learn more

TeenSafe Teensafe Review: Don't Waste Your Money on This Useless Service for Apple Devices

Teensafe is a service that has been around for a while now. It used to work great, and we loved it. However, things have changed. Apple has changed the rules, and now Teensafe and Apple are having some issues. The problem is that Teensafe is now locking out my child's Apple ID daily. When we contacted tech support, they told us that we needed to create a new Apple ID to get it to work. That sucks, but we did it anyway. The next day, we were locked out again!

I know that the issue is with Apple, but Teensafe continues to take people's money, and they know that it doesn't work. It's frustrating because we've tried three different times with three different accounts, and we always get the same results. It doesn't work, so don't buy it, don't download it, and don't even do the free trial.

Hopefully, they will fix it soon, but for now, it's useless. They won't even issue refunds! If you read the other reviews, you'll see that what I'm saying is true. If you're reading this, skip Teensafe and try Phone Sheriff or iPhone Investigator. Or, you can monitor their iMessages on an old iPad or old iTouch by logging into the second device as a mirroring device.

I'm sure that Teensafe will respond to this review with an excuse about how their program works for Androids but not all Apple devices, so it's not their fault. But if that's the case, then they should stop selling the product until it's resolved. It's not fair to take people's money for a product that doesn't work.

In conclusion, I would not recommend Teensafe at this time. It's a shame because it used to be a great service, but now it's just a waste of money. Hopefully, they will fix the issues soon, but until then, I would look for other options.

Read full review of TeenSafe
Hide full review
ComplaintsBoard
I
Verified customer This review was posted by a verified customer. Learn more

TeenSafe Teen Safe Review: Disappointing and Ineffective Monitoring Tool for Parents

I tried out Teen Safe on my kids' iPhones and I gotta say, it's not all it's cracked up to be. The way it works is by backing up the phone to iCloud and then restoring it to TeenSafe's website so you can view it through their portal. But here's the thing - it doesn't update data automatically and is only as current as the most recent backup. So if your kid deletes something after the backup, you won't see it.

One of the features that was advertised was GPS functionality, but I could never get it to work. It doesn't show location history and I couldn't reliably see their current location. I ended up using Find My Friends on Apple iPhone to track their location instead.

Another disappointment was that it doesn't show any photo or video content. So if you're hoping to make sure your child isn't engaging in sexting or anything like that, this product won't help you at all.

It also doesn't monitor SnapChat, which is a major issue since that's one of the most popular social media platforms for teens. It does monitor Kik, but the messages aren't threaded and photos aren't shown. Text messages aren't organized into conversations either.

And to top it all off, Instagram isn't even supported anymore. The only way to monitor Facebook is by linking the account to the TeenSafe dashboard. But honestly, if you already have all the passwords for your kid's accounts, you might as well just log in as them to see what they're up to.

Overall, I have to say that this product is pretty useless. It doesn't deliver on its promises and there are better ways to monitor your child's online activity.

Read full review of TeenSafe
Hide full review
ComplaintsBoard
L
Verified customer This review was posted by a verified customer. Learn more

TeenSafe TeenSafe Review: Deceptive and Disappointing - Don't Waste Your Money

I was checking out TeenSafe, and I gotta say, I'm not too thrilled about it. I'm an Android user, just like my daughter, and I thought it would be a good idea to pay $14.95/month to keep an eye on her calls, texts, location, web history, and 3rd party app messages. I mean, in this day and age, you gotta be careful, right? But let me tell you, the 7 day trial was pretty weak, and I wanted to see the full deal. So I installed the program, and I was happy to see that I could read her texts and see her phone calls, even if she tried to delete them. But that's about it. I couldn't see her location or web history (apparently Google changed something), and forget about 3rd party apps like KIK, Snapchat, Facebook, Instagram, Google Hangout, and all that jazz. I was told that's only possible with an iPhone.

Now, I don't know about you, but for $189 a year, I expect this software to work like a charm. But it doesn't. And that's a real bummer. I was told that they're working on a new version, but they couldn't tell me when it's coming out. So, all in all, I'd say it's a pretty poor and deceiving way to get people to buy their product.

Read full review of TeenSafe
Hide full review
ComplaintsBoard
S
Verified customer This review was posted by a verified customer. Learn more

TeenSafe TeenSafe Review: A Complete Fraud - Try EDWINCONSULT for Reliable Spying Services

This app, TeenSafe, is not worth your time or money. They promised me remote access to all the details I read about on their website, but after collecting my money, they provided me with nothing from my husband's phone. This company is a complete fraud and I strongly advise against using them. They will only take your money and leave you with nothing, absolutely nothing.

However, I was fortunate enough to come across positive reviews for a cyber security firm called EDWINCONSULT. I immediately contacted them and explained all the details I wanted from my husband's phone. They asked me a few questions about my intentions, which I answered truthfully. To my surprise, within an hour, I was given access to everything I had wanted on his device. I was given remote access to all his emails, iMessages, WhatsApp conversations, text messages, call logs, GPS location, and even his Facebook password. I could see all the ongoing activities on his device without having to touch or install anything on his cell.

I was truly overwhelmed by the remarkable service provided by EDWINCONSULT. They pay close attention to details and always deliver. I highly recommend them to anyone in need of effortless and effective spying services. To contact them, simply call or text ***269, WhatsApp ***045, or email ***@gmail.com.

In conclusion, don't waste your time and money on TeenSafe. Instead, go for a reliable and trustworthy cyber security firm like EDWINCONSULT. They will provide you with the information you need without any hassle.

Read full review of TeenSafe
Hide full review
ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

TeenSafe Review of Teen Safe: A Great App for Parents to Monitor Their Teens' Phone Activity

I really like Teen Safe, it's a great app for parents who want to keep an eye on their teens. I have a teenager with bipolar disorder, so it's important for me to monitor what she's up to from time to time for her own protection, just in case she's getting ready to engage in some risky behaviors. The only downside is that every now and then there will be a period of an hour or two delay, and that could be critical in certain situations.

I find that AT&T Family Maps is way more accurate on location, but Teen Safe will provide a general location for you. The only real downside is if your child is using a third-party texting app like TextNow or another that is not built into the phone, you will NOT see those messages.

One very positive policy that Teen Safe has that other parental "spy" apps do not have is that you cannot see Snapchat photos or pics sent in MMS messages for a reason. Think about it... if another child sent your child a sexting photo, even though you don't want your child doing that, would you want to see it? Of course not! Or would you want another adult seeing a pic if your child sent a sexting photo? It is for the protection of the kids involved who make bad choices, and I applaud them for not allowing pics to be seen by adults.

Overall, I give this app 4 out of 5 stars. I have used it for two of my kids, android and iPhone, and I think it is worth the $14.95 a month. It's a great way to keep an eye on your kids and make sure they're safe. However, there are a few downsides to the app. For example, the location tracking can be a bit inaccurate at times, and there can be delays in receiving updates.

Despite these issues, I still think Teen Safe is a great app for parents who want to keep an eye on their teens. It's easy to use and provides a lot of useful information. If you're looking for a way to monitor your child's phone activity, I would definitely recommend giving Teen Safe a try.

Read full review of TeenSafe
Hide full review
ComplaintsBoard
W
Verified customer This review was posted by a verified customer. Learn more

TeenSafe Deceptive Advertising and Incomplete Services: My Experience with TeenSafe

I recently signed up for TeenSafe to monitor my two kids' phones. I was attracted to the site because they promised to show me what apps my kids were downloading, what texts they were sending and receiving, and what their internet activity was.

Setting up the service was easy enough, but I quickly noticed that text messages were only current on one of my kids' phones. The other phone had a delay, which was frustrating. But the bigger issue was the internet monitoring. TeenSafe claims to monitor internet activity, but they don't. I was paying a set amount for all their services, so I let it slide for a few months.

Finally, I contacted customer service to ask why the internet monitoring wasn't working. They told me that Google had changed their privacy settings, so TeenSafe's service could no longer monitor the internet. I was disappointed to hear this, but what really bothered me was that they were still advertising internet usage on their site. That's very deceptive.

When I asked if there was a reduced price since they were no longer offering all their services, I was told no. I decided to cancel my account and hope that I don't have to deal with continued billing.

I saw a response from a TeenSafe representative in the comments, and I have a couple of things to say. First of all, they shouldn't advertise a service that they can't provide. If they can't monitor internet activity, they should state that upfront and clearly. I checked their site again today, and it still advertises as if it includes that service for everyone. Their technical difficulties don't justify deceptive advertising.

Secondly, they shouldn't charge Android users the same amount for less service than iPhone users get. If they're going to have tiered service by phone type, they should have tiered pricing by device.

Overall, I was disappointed with TeenSafe's service and their deceptive advertising. I wouldn't recommend them to other parents looking to monitor their kids' phones.

Read full review of TeenSafe
Hide full review
ComplaintsBoard
G
Verified customer This review was posted by a verified customer. Learn more

TeenSafe TeenSafe Review: Terrible Customer Service and Refund Process, Do Not Recommend

I bought a yearly subscription for TeenSafe and I was pretty excited to use it. However, I quickly realized that I couldn't disable the two-factor authentication required for it to work properly on my son's iPhone. I tried to find a way around it, but it seemed like a common problem that couldn't be bypassed. So, I decided to ask for a refund.

I sent an email to the company and received an auto-reply. I thought it was okay and waited for their response. Later, I got an email saying that their customer service center was located in the Philippines where a natural disaster had occurred, so there would be longer than usual wait times. I understood the situation and waited patiently.

A week passed, and I still hadn't heard anything from them. So, I decided to email them again and asked for an update on the status of my refund. They replied and told me that there was still a longer time to wait due to the natural disaster. I thought to myself, "Okay, but shouldn't they have figured out how to handle this by now?"

Now, it's been almost a month since I first contacted them, and I still haven't received my refund. I emailed them again and demanded a full refund since I had never even used the product. They replied and offered me a partial refund, which I declined. I told them that it was unacceptable and demanded a full refund.

They then sent me an email telling me to try some steps to fix the authentication issue. I was not happy about this since it had been a month since I first contacted them, and they were only offering a solution now. I replied and told them that I would not be doing that and demanded a full refund.

They replied and told me that the only way to resolve the issue was to try the steps because they would not be refunding me. I was furious and emailed them again, telling them that it was unacceptable. I demanded a full refund, and they replied, offering me a $100 refund. I declined and told them that I wanted the full amount since I was never offered any type of solution initially, and I always had to contact them.

In conclusion, I would not recommend TeenSafe to anyone. It's a scam, and they will rip you off. The company does not care about its users, and they certainly do not care when things go wrong. They do not correct situations in a timely manner, and their customer service is terrible.

Read full review of TeenSafe
Hide full review
ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

TeenSafe TeenSafe Review: A Parent's Attempt to Keep Tabs on Their Teenager's Whereabouts Using GPS

My teenage son is a typical kid who loves his phone and computer. He's also a bit of a wise guy and can be sneaky at times. That's why I decided to try out TeenSafe, a service that promises to help parents keep track of their kids' whereabouts using GPS. My husband and I work long hours, so we wanted to make sure our son was safe and not getting into any trouble.

We've talked to him about all kinds of dangers, from bullying to drugs to sex. We're a Christian family, so we even throw in some Bible verses to keep him grounded. But despite our best efforts, he still lies and hides things from us. That's why we wanted to try TeenSafe.

Unfortunately, the service didn't work as well as we had hoped. It was hard to get our son's Apple ID password from him, but we eventually did. We did the iCloud backup more than once, but the information we got wasn't always up-to-date or accurate. We couldn't get specific details about the addresses he was visiting, which was frustrating.

We did manage to see some texts between him and a girl he was seeing. We found out that he had gone into her house for ten minutes when her parents weren't home. We were worried, but we used the opportunity to talk to him about respecting girls and staying out of trouble. He seemed surprised but agreed to be more careful.

Unfortunately, he changed his password soon after that, so we couldn't get any more updated information. We didn't want to invade his privacy too much, but we would have liked to have access to his contact list so we could make sure he wasn't lying about where he was going.

Overall, we found TeenSafe to be a bit lacking. It's not very user-friendly, and even with instructions and help, it was hard to figure out. We're not very tech-savvy, so that didn't help. We'll rely on our faith and our talks with our son to keep him on track. He's not a bad kid, just a curious teenager, and we're confident that he'll grow out of this phase. In the meantime, we'll do our best to keep him safe and hope for the best.

Read full review of TeenSafe
Hide full review

TeenSafe Complaints 18

ComplaintsBoard
D
4:20 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

TeenSafe Mixed Experiences with TeenSafe: A Review of the Text Monitoring App

I recently tried out TeenSafe and had some mixed experiences. At first, I had some trouble getting started with the service, but I was able to get in touch with customer support right away and they were able to help me out. It turned out that I needed to keep my son signed into iCloud in order to access his texts, which was a bit of a challenge, but I was eventually able to convince him to do it.

Once I was able to access his texts, I have to admit, it was pretty awesome. I was able to see who he was talking to and what they were saying, which gave me a lot of peace of mind. However, after a few days, I started to run into some issues. The data update button disappeared and I was no longer able to see his texts, even the old ones that I had already read. This was frustrating, to say the least.

On the bright side, I was still able to locate my son using the app, which was helpful when he was upstairs in his room and I needed to get in touch with him. However, I was hesitant to reach out to customer support again, as I had already had some mixed experiences with them. When I did finally call, I was put on hold for quite a while and had to listen to some jazzy tune featuring the Xylophone on repeat. Needless to say, I was pretty bored.

After doing some research online, I found that I wasn't the only one experiencing these issues with TeenSafe. While the service has some great features, it seems like there are some bugs that need to be worked out. At $15 a month, it's not exactly cheap, so I would recommend saving your money until these issues are resolved.

Read full review of TeenSafe
Hide full review
ComplaintsBoard
E
2:34 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

TeenSafe TeenSafe Review: Not Reliable for Daily Phone Monitoring

This product is not the best choice for parents who want to keep an eye on their children's phone usage. There are too many third-party links in the system that can cause problems. Although it sounds good in theory, I have discovered a few issues with it.

When using this product with an iPhone, it may not work as well as you think. All iPhones back up to iCloud, but not all of them do it every night. When it does, TeenSafe will be available to update. However, I have tried TeenSafe on two different iPhones, and the iPhones did not update automatically every day. After calling Apple about this issue, I was informed that iCloud may not update on a daily basis, even when you set it up for automatic updates. This leads to issues with TeenSafe.

As a parent, I want to know what's going on with my kids' phone use on a daily basis, at least within 24 hours. Not when the iCloud on their phone updates. The update may have at least a week interval before an update, and that's too late. It's not TeenSafe's fault, but they should mention this before you commit to using it.

Overall, I would not recommend TeenSafe to other parents. There are too many issues with it, and it does not work as well as it claims to. It's important to find a product that works consistently and reliably, and TeenSafe does not meet those standards.

Read full review of TeenSafe
Hide full review
ComplaintsBoard
R
12:48 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

TeenSafe TeenSafe Review: iPhone Version Flawed & Poor Customer Service

I recently gave TeenSafe a try with the trial version for my iPhone. Unfortunately, I encountered some issues with the data retrieval process. I decided to reach out to customer service for assistance and to have a few questions answered. However, I found it difficult to get clear answers from the representative. I even requested to speak with a manager, but to my surprise, I was hung up on.

From what I've gathered, the Android version of TeenSafe seems to work quite well. However, the iPhone version has some major flaws. The way it operates is by providing the company with the Apple ID and password for the phone you want to monitor. Every night, the phone performs an iCloud backup, which TeenSafe can then access and display on your parental dashboard.

The issue arises when the phone receives a call, text, or any other notification during the backup process. This interruption causes the backup to fail, and you won't have access to the latest data the following day. This problem can persist for up to 30 days, rendering your subscription useless.

Until TeenSafe can improve the iPhone version of their service, I will have to pass. It's a shame that the customer service experience was less than satisfactory, as I was hoping to find a reliable monitoring solution for my teen's phone.

Read full review of TeenSafe
Hide full review

Is TeenSafe Legit?

TeenSafe earns a trustworthiness rating of 81%

Highly reliable. Use their services with confidence, yet trust but verify.

Our conclusion: ComplaintsBoard rates TeenSafe highly, which means their services are pretty reliable. Despite this, their 0% complaint resolution rate raises questions. We recommend users check reviews and complaints about TeenSafe to understand what to expect from them.

We found clear and detailed contact information for TeenSafe. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

TeenSafe has received 2 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

The age of TeenSafe's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

However ComplaintsBoard has detected that:

  • TeenSafe's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 0% of 9 complaints being resolved.
  • There was some difficulty in evaluating or examining the information or data present on the teensafe.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • We conducted a search on social media and found several negative reviews related to TeenSafe. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
R
Verified customer This complaint was posted by a verified customer. Learn more

TeenSafe TeenSafe Review: A Teen's Perspective on the Dangers of Parental Monitoring Software

As a teenager who has experienced TeenSafe, I strongly advise against using it. It has caused a major rift in my relationship with my mom. I understand the importance of keeping your child safe, but using software like TeenSafe is a complete violation of privacy. As a teenager, there are certain things that I don't want my parents to know about. Unfortunately, TeenSafe disregards that and invades every aspect of my life.

It's a well-known fact that teenagers will lie to their parents. No matter what software you use, your child will still find a way to keep secrets from you. I don't recommend using TeenSafe or any other monitoring service unless you have concrete evidence that your child is in danger or doing something illegal. Otherwise, it will only damage your relationship with your child.

My mom installed TeenSafe on my phone, and it has completely destroyed our relationship. I no longer have any respect for her. I feel like she doesn't trust me and doesn't respect my privacy. It's important for parents to understand that teenagers need their space and privacy. Installing software like TeenSafe only makes us feel like we're being spied on.

In conclusion, I strongly advise against using TeenSafe or any other monitoring service unless you have a valid reason to do so. It's important for parents to trust their children and give them the space they need to grow and learn. Using software like TeenSafe will only damage your relationship with your child and make them feel like they can't trust you.

Read full review of TeenSafe
Hide full review
ComplaintsBoard
T
Verified customer This complaint was posted by a verified customer. Learn more

TeenSafe KidBridge (formerly TeenSafe) Review: Don't Waste Your Time or Money

So, I heard about this app called TeenSafe, or should I say KidBridge? Apparently, it can recover deleted text messages, but I'm not so sure about that. I contacted their customer support and they told me that if my kid deletes messages while away from home, they won't be able to recover them. That's not very helpful, is it? And let's be real, kids don't wait until they get home to delete messages.

The app claims to give you access to your child's SMS, iMessages, and deleted messages, but if they can't recover all the messages, they shouldn't make that claim. I mean, what's the point of using the app if it can't do what it says it can do?

I tried to get the app to work for weeks, but it was just a nightmare. I've been in IT for almost 20 years, and I couldn't even get a single connection to work consistently. The process was just too complicated and frustrating to follow.

Honestly, I wouldn't waste my time or money on this app. It used to be good when it was called TeenSafe, but ever since it became KidBridge, it's gone downhill. So, save yourself the trouble and find another service that actually works.

Read full review of TeenSafe
Hide full review
ComplaintsBoard
C
Verified customer This complaint was posted by a verified customer. Learn more

TeenSafe Teensafe Review: Disappointing and Not Worth the Hassle

I gotta say, I was pretty excited to try out Teensafe. I mean, the idea of being able to monitor my kid's phone activity without them knowing sounded like a dream come true. But man, was I disappointed. I gave it three chances, spread out over a few months, and each time it just didn't deliver.

For starters, I tried deleting texts and web history to see if Teensafe could recover them. Nope. Nada. Zilch. And even when I did manage to get some data, it was like pulling teeth. It took way too much effort to get anything useful.

But here's the real kicker. Every time I hit "Get the Latest Data" on my daughter's Apple account, it would lock her out and make her reset her password. Like, seriously? How am I supposed to explain that to her without blowing my cover?

All in all, I gotta say that Teensafe just isn't worth it. It doesn't do anything that you couldn't accomplish with a good old-fashioned phone inspection. Save yourself the time and hassle and skip this one.

Read full review of TeenSafe
Hide full review
ComplaintsBoard
E
Verified customer This complaint was posted by a verified customer. Learn more

TeenSafe TeenSafe Review: Useless for iPhone Users and Refusal to Issue Refunds

TeenSafe is a monitoring service that is designed to help parents keep an eye on their children's online activities. However, there is a major issue with the service that makes it useless for iPhone users. When you sign up for TeenSafe, you are required to enter your child's Apple ID and password on the TeenSafe website. This allows TeenSafe to access your child's texts, web searches, and other information from their iCloud account.

Unfortunately, when TeenSafe accesses your child's iCloud account, it triggers a security alert from Apple. This alert can cause your child's Apple ID account to be locked for "security reasons." This means that you will need to verify the account and change the password before your child can use it again. If this happens too many times, your child's account can be permanently locked.

I reached out to TeenSafe customer service to ask about this issue, and they confirmed that it is a "known issue" with the "highest resolution priority." However, they could not provide an ETA for when the issue would be resolved. This means that if you have an iPhone, TeenSafe is essentially useless.

To make matters worse, TeenSafe refused to refund my money when I contacted them about the issue. They stated that since I had purchased the service for 30 days, there were no refunds available. This is unacceptable, especially since they acknowledged that their service does not work with iPhones.

Overall, I would not recommend TeenSafe to anyone who has an iPhone. The service is simply not compatible with Apple's security protocols, and the company's refusal to issue refunds is unacceptable. If you are looking for a monitoring service for your child's online activities, there are other options available that are more reliable and trustworthy.

Read full review of TeenSafe
Hide full review
ComplaintsBoard
M
Verified customer This complaint was posted by a verified customer. Learn more

TeenSafe Unreliable and Insecure: My Experience with TeenSafe

Every time I logged into TeenSafe, my child would get a message from Apple saying that she needed to change her iCloud password. And I mean EVERY TIME. It was so frustrating! I wanted to monitor my child's phone activity, but I didn't want to cause her any unnecessary stress.

Another issue I had with TeenSafe was that deleted messages were often garbled and without a date, or they would give an erroneous date like sometime in the year 2000. That was before my daughter was even born! It made it difficult to keep track of what was going on.

Signing up for TeenSafe was easy enough, but canceling was a different story. You had to call an 800 number and speak to a representative. They claimed it was for security reasons, but I didn't buy it. If it was secure to sign up online, why wasn't it secure to cancel online? When I called, the only thing the representative asked for was my account number or email address. How secure is that? NOT AT ALL!

In my opinion, TeenSafe is all about making a quick buck and doesn't have my child's best interests in mind. I don't trust them.

If you're looking for a better option, I recommend Ecamm's PhoneView. It works much better and is much cheaper in the long run. You can get a lifetime of PhoneView for about the same price as three months of TeenSafe. It's a no-brainer!

Read full review of TeenSafe
Hide full review
ComplaintsBoard
C
Verified customer This complaint was posted by a verified customer. Learn more

TeenSafe TeenSafe Review: Disappointing and a Waste of Money

I gave TeenSafe a try with their Free for 7 days offer to see if it could help me keep an eye on my four kids and their online communication. The trial version only showed two texts per conversation, which wasn't enough for me to make a decision. So, I decided to upgrade to the full account a few days later, hoping to get more information. However, I was disappointed to find out that in some cases, two texts were all I was going to get. It was frustrating because I wanted to know more about what my kids were saying online.

Another issue I had with TeenSafe was the deleted texts. They were supposed to be available for me to see, but they made no logical sense. I couldn't understand what was being said, and it was a complete waste of time. I felt like I was being scammed because I wasn't getting what I paid for.

When I requested a refund, I was met with a string of replies saying that their contract says no refunds. I was disappointed because I felt like they didn't provide what they advertised. To make matters worse, they cancelled my account and gave me instructions on how to reactivate it if I wanted to use the rest of the month I paid for. It was frustrating because they cancelled the account that I paid for and made me do additional work to reactivate it.

Overall, I think TeenSafe is a joke and worthless. They trick you into upgrading to "see" more, but it's just as useless. I wouldn't recommend it to anyone. It may only be $15, but you can spend that money better on a few Starbucks coffees. Save your money and pass on this one.

Read full review of TeenSafe
Hide full review
ComplaintsBoard
K
Verified customer This complaint was posted by a verified customer. Learn more

TeenSafe Disappointing Experience with Teensafe: Useless Product and Customer Support

Yo, I gotta say, I was pretty disappointed with Teensafe. I mean, I was trying to get the Control app set up on my kids' devices, but it just wouldn't work no matter what I did. I spent like, over two hours on the phone with customer service, trying all sorts of different things to get it to work. I tried different devices, different computers, different cables, rebooting everything multiple times, removing and re-downloading the configurator app, the iPhone app, clearing privacy settings, and more. But no matter what I did, I kept getting this stupid connection error message.

One time, it actually started to work and do the preliminary iPhone backup, but it got to 97% after an hour of waiting and then BAM, another connection error message. Like, what the heck, man? This product is supposed to keep my kids safe, but it's useless if I can't even install it. And to make matters worse, the customer support was totally useless. They just kept trying to give me solutions from their database, but when I had a real problem that didn't fit their mold, they couldn't help me.

Instead of transferring me to someone who could actually help, they just "escalated" the issue and sent it down some rabbit hole. I felt like I was in Alice in Wonderland or something. And then, of course, I never got any further callbacks or assistance. So yeah, I'd say save your time and money and go with a competitor. Teensafe just ain't worth it.

Read full review of TeenSafe
Hide full review
ComplaintsBoard
B
5:01 am EST

TeenSafe free trial is not free

Infuriated. Why say that your trial is free, but charge anyway? Is it in advance or what? How can you be sure that I will continue using your service? Or you charge money because no one wants to use it? What's the right answer?
I sent them several emails hoping to find it out, but unfortunately, I was ignored. Well, no wonder at all. I think I was scammed.
Be careful and don't use their free trial.

Read full review of TeenSafe
Hide full review
ComplaintsBoard
D
2:18 am EDT

TeenSafe I can't use teensafe

I used TeenSafe to follow my son, but as soon as he found out I was spying on him, he immediately did something and blocked the app. I'm no longer able to use it. I know that's not a good thing to spy on someone, but our family is in that kind of situation when we are simply forced to do that.
My son often leaves home at night, he can be out for several days without letting us know where he is. Or family need this app. Please if there is a way to fix that I need to know. My son has an iPhone 6, maybe that will help you to figure out what he might have done.

Read full review of TeenSafe
Hide full review
ComplaintsBoard
A
1:28 am EDT

TeenSafe I hate teensafe!!

I really hate TeenSafe, this app is terrible! This app almost ruined my life and my relationships with my parents! My parents are very strict and they do not believe me. They installed this app on my phone without my permission and now they are spying on me and they know everything about me! I'm 18 years old and I have my own private life, but because of this app I can't have a normal teen life. The worst part is that my parents can see my contacts, read my messages and they can even see my photos! This is not normal! It seems like the person who created TeenSafe does not have a common sense at all!

Read full review of TeenSafe
Hide full review
ComplaintsBoard
M
8:12 am EST

TeenSafe Doesn't really work

This app doesn't really work. It suppose to locate your child, but it shows only the general area. If you have more than one child it will show only one of their locations. Also I can see only what my daughter texts, but I can't even see the responses. They upgraded their app and since then there are only problems and issues. It was quite nice before the upgrade. I'm thinking about finding another similar app because I want to see and know everything about my daughter. I hope they'll fix this app soon.

Read full review of TeenSafe
Hide full review
ComplaintsBoard
T
2:47 am EDT

TeenSafe Waste of money if you subscribe

At the beginning, I thought that it was great idea to get the app from the website www.teensafe.com. It worked fine three days, but later it stopped a lot and didn’t save my searches and saved places. I paid for the subscription, but I decided to cancel it. The rep told me that I wouldn’t get any money back. I wasted about $50 and time as well. I think that this review will help other users, and don’t subscribe.

Read full review of TeenSafe
Hide full review
ComplaintsBoard
I
3:30 am EDT

TeenSafe It was difficult to use their app

I downloaded the app from the website www.teensafe.com. OMG, I was such a waste of time. When I tried to use it, it took a lot of time in order to configure everything and took a lot of time in order to understand how it worked. When I decided to quit, I needed to cancel the membership. I thought that they would return some sum, but they refused and told me to check their terms and conditions. Awful experience.

Read full review of TeenSafe
Hide full review
ComplaintsBoard
Z
4:19 am EDT

TeenSafe Their one week trial is total fake

3 weeks ago I started their free week trial. I wasn’t satisfied with the apps from the website www.teensafe.com. I wanted to stop my trial, but here I noticed that they already started to charge me. WTF? They started too early and I haven’t subscribed for them for a long time. The company wants only money and they don’t care about users. Stay away from them and post comments about your things with them.

Read full review of TeenSafe
Hide full review
ComplaintsBoard
B
8:04 am EDT

TeenSafe Fraudulent charges for free trial

I signed up for one week free trial on the website www.teensafe.com. I used it for 3 days and noticed that they started to charge me for something. I sent messages and asked to cancel everything, but they ignored me and continued to take money. I have no idea what to do now. Also maybe someone has any ideas how to stop these fraudulent charges. Please, share your views.

Read full review of TeenSafe and 2 comments
Hide full review
2 comments
Add a comment
S
S
Smeeptastic
US
Send a message
Sep 26, 2015 1:18 pm EDT

Most companies will work with you for issues like this. Certainly in cases where you are being billed continuously. I am sure that if you called them they would at least assist in stopping the recurring charges. For them to do so is certainly within their better interests.

The services mentioned above might work ok. They do seem to be limited to the Android devices only.

S
S
SuperlativePI
Montgomery, US
Send a message
Jul 31, 2014 11:40 pm EDT

Chose not to use that because txtwatcher.com and phonetracker.com are 100% free. Learned about them at the skiptrax.com Skip Trace Seminar and there is a book called skip trace secrets good to check out too. On amazon

About TeenSafe

TeenSafe is a parental monitoring app that allows parents to keep an eye on their children's online activities. The app is designed to help parents ensure their children's safety in the digital world by providing them with access to their children's text messages, call logs, web browsing history, and social media accounts.

The app is easy to use and can be installed on both Android and iOS devices. Once installed, parents can access their children's online activities from a secure online dashboard. The dashboard provides real-time updates on their children's online activities, allowing parents to monitor their children's online behavior and intervene if necessary.

TeenSafe is an effective tool for parents who want to protect their children from online predators, cyberbullying, and other online threats. The app allows parents to monitor their children's online activities without invading their privacy. It is a non-intrusive way to keep an eye on their children's online behavior and ensure their safety.

The app is also useful for parents who want to ensure their children are not engaging in inappropriate online activities. With TeenSafe, parents can monitor their children's social media accounts and ensure they are not sharing inappropriate content or engaging in risky behavior.

In conclusion, TeenSafe is an excellent tool for parents who want to ensure their children's safety in the digital world. The app is easy to use, non-intrusive, and provides real-time updates on their children's online activities. It is an effective way to monitor their children's online behavior and ensure their safety.

Overview of TeenSafe complaint handling

TeenSafe reviews first appeared on Complaints Board on Jun 7, 2014. The latest review Teensafe Review: A Must-Have Tool for Parents to Keep Their Children Safe and Happy was posted on Jun 18, 2023. TeenSafe has an average consumer rating of 1 stars from 27 reviews. TeenSafe has resolved 0 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
3.2
2 review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. TeenSafe Contacts

  2. TeenSafe phone numbers
    +1 (800) 245-8598
    +1 (800) 245-8598
    Click up if you have successfully reached TeenSafe by calling +1 (800) 245-8598 phone number 0 0 users reported that they have successfully reached TeenSafe by calling +1 (800) 245-8598 phone number Click down if you have unsuccessfully reached TeenSafe by calling +1 (800) 245-8598 phone number 0 0 users reported that they have UNsuccessfully reached TeenSafe by calling +1 (800) 245-8598 phone number
  3. TeenSafe emails
  4. TeenSafe address
    3420 Bristol Street, 6th floor, Costa Mesa, California, 92626, United States
  5. TeenSafe social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024
  7. View all TeenSafe contacts

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.