TeenSafe
Reviews and Complaints

I recently tried out TeenSafe and had some mixed experiences. At first, I had some trouble getting started with the service, but I was able to get in touch with customer support right away and they were able to help me out. It turned out that I needed to keep my son signed into iCloud in order to access his texts, which was a bit of a challenge, but I was eventually able to convince him to do it.

Once I was able to access his texts, I have to admit, it was pretty awesome. I was able to see who he was talking to and what they were saying, which gave me a lot of peace of mind. However, after a few days, I started to run into some issues. The data update button disappeared and I was no longer able to see his texts, even the old ones that I had already read. This was frustrating, to say the least.

On the bright side, I was still able to locate my son using the app, which was helpful when he was upstairs in his room and I needed to get in touch with him. However, I was hesitant to reach out to customer support again, as I had already had some mixed experiences with them. When I did finally call, I was put on hold for quite a while and had to listen to some jazzy tune featuring the Xylophone on repeat. Needless to say, I was pretty bored.

After doing some research online, I found that I wasn't the only one experiencing these issues with TeenSafe. While the service has some great features, it seems like there are some bugs that need to be worked out. At $15 a month, it's not exactly cheap, so I would recommend saving your money until these issues are resolved.

This product is not the best choice for parents who want to keep an eye on their children's phone usage. There are too many third-party links in the system that can cause problems. Although it sounds good in theory, I have discovered a few issues with it.

When using this product with an iPhone, it may not work as well as you think. All iPhones back up to iCloud, but not all of them do it every night. When it does, TeenSafe will be available to update. However, I have tried TeenSafe on two different iPhones, and the iPhones did not update automatically every day. After calling Apple about this issue, I was informed that iCloud may not update on a daily basis, even when you set it up for automatic updates. This leads to issues with TeenSafe.

As a parent, I want to know what's going on with my kids' phone use on a daily basis, at least within 24 hours. Not when the iCloud on their phone updates. The update may have at least a week interval before an update, and that's too late. It's not TeenSafe's fault, but they should mention this before you commit to using it.

Overall, I would not recommend TeenSafe to other parents. There are too many issues with it, and it does not work as well as it claims to. It's important to find a product that works consistently and reliably, and TeenSafe does not meet those standards.

I recently gave TeenSafe a try with the trial version for my iPhone. Unfortunately, I encountered some issues with the data retrieval process. I decided to reach out to customer service for assistance and to have a few questions answered. However, I found it difficult to get clear answers from the representative. I even requested to speak with a manager, but to my surprise, I was hung up on.

From what I've gathered, the Android version of TeenSafe seems to work quite well. However, the iPhone version has some major flaws. The way it operates is by providing the company with the Apple ID and password for the phone you want to monitor. Every night, the phone performs an iCloud backup, which TeenSafe can then access and display on your parental dashboard.

The issue arises when the phone receives a call, text, or any other notification during the backup process. This interruption causes the backup to fail, and you won't have access to the latest data the following day. This problem can persist for up to 30 days, rendering your subscription useless.

Until TeenSafe can improve the iPhone version of their service, I will have to pass. It's a shame that the customer service experience was less than satisfactory, as I was hoping to find a reliable monitoring solution for my teen's phone.

As a teenager who has experienced TeenSafe, I strongly advise against using it. It has caused a major rift in my relationship with my mom. I understand the importance of keeping your child safe, but using software like TeenSafe is a complete violation of privacy. As a teenager, there are certain things that I don't want my parents to know about. Unfortunately, TeenSafe disregards that and invades every aspect of my life.

It's a well-known fact that teenagers will lie to their parents. No matter what software you use, your child will still find a way to keep secrets from you. I don't recommend using TeenSafe or any other monitoring service unless you have concrete evidence that your child is in danger or doing something illegal. Otherwise, it will only damage your relationship with your child.

My mom installed TeenSafe on my phone, and it has completely destroyed our relationship. I no longer have any respect for her. I feel like she doesn't trust me and doesn't respect my privacy. It's important for parents to understand that teenagers need their space and privacy. Installing software like TeenSafe only makes us feel like we're being spied on.

In conclusion, I strongly advise against using TeenSafe or any other monitoring service unless you have a valid reason to do so. It's important for parents to trust their children and give them the space they need to grow and learn. Using software like TeenSafe will only damage your relationship with your child and make them feel like they can't trust you.

So, I heard about this app called TeenSafe, or should I say KidBridge? Apparently, it can recover deleted text messages, but I'm not so sure about that. I contacted their customer support and they told me that if my kid deletes messages while away from home, they won't be able to recover them. That's not very helpful, is it? And let's be real, kids don't wait until they get home to delete messages.

The app claims to give you access to your child's SMS, iMessages, and deleted messages, but if they can't recover all the messages, they shouldn't make that claim. I mean, what's the point of using the app if it can't do what it says it can do?

I tried to get the app to work for weeks, but it was just a nightmare. I've been in IT for almost 20 years, and I couldn't even get a single connection to work consistently. The process was just too complicated and frustrating to follow.

Honestly, I wouldn't waste my time or money on this app. It used to be good when it was called TeenSafe, but ever since it became KidBridge, it's gone downhill. So, save yourself the trouble and find another service that actually works.

I gotta say, I was pretty excited to try out Teensafe. I mean, the idea of being able to monitor my kid's phone activity without them knowing sounded like a dream come true. But man, was I disappointed. I gave it three chances, spread out over a few months, and each time it just didn't deliver.

For starters, I tried deleting texts and web history to see if Teensafe could recover them. Nope. Nada. Zilch. And even when I did manage to get some data, it was like pulling teeth. It took way too much effort to get anything useful.

But here's the real kicker. Every time I hit "Get the Latest Data" on my daughter's Apple account, it would lock her out and make her reset her password. Like, seriously? How am I supposed to explain that to her without blowing my cover?

All in all, I gotta say that Teensafe just isn't worth it. It doesn't do anything that you couldn't accomplish with a good old-fashioned phone inspection. Save yourself the time and hassle and skip this one.

TeenSafe is a monitoring service that is designed to help parents keep an eye on their children's online activities. However, there is a major issue with the service that makes it useless for iPhone users. When you sign up for TeenSafe, you are required to enter your child's Apple ID and password on the TeenSafe website. This allows TeenSafe to access your child's texts, web searches, and other information from their iCloud account.

Unfortunately, when TeenSafe accesses your child's iCloud account, it triggers a security alert from Apple. This alert can cause your child's Apple ID account to be locked for "security reasons." This means that you will need to verify the account and change the password before your child can use it again. If this happens too many times, your child's account can be permanently locked.

I reached out to TeenSafe customer service to ask about this issue, and they confirmed that it is a "known issue" with the "highest resolution priority." However, they could not provide an ETA for when the issue would be resolved. This means that if you have an iPhone, TeenSafe is essentially useless.

To make matters worse, TeenSafe refused to refund my money when I contacted them about the issue. They stated that since I had purchased the service for 30 days, there were no refunds available. This is unacceptable, especially since they acknowledged that their service does not work with iPhones.

Overall, I would not recommend TeenSafe to anyone who has an iPhone. The service is simply not compatible with Apple's security protocols, and the company's refusal to issue refunds is unacceptable. If you are looking for a monitoring service for your child's online activities, there are other options available that are more reliable and trustworthy.

Every time I logged into TeenSafe, my child would get a message from Apple saying that she needed to change her iCloud password. And I mean EVERY TIME. It was so frustrating! I wanted to monitor my child's phone activity, but I didn't want to cause her any unnecessary stress.

Another issue I had with TeenSafe was that deleted messages were often garbled and without a date, or they would give an erroneous date like sometime in the year 2000. That was before my daughter was even born! It made it difficult to keep track of what was going on.

Signing up for TeenSafe was easy enough, but canceling was a different story. You had to call an 800 number and speak to a representative. They claimed it was for security reasons, but I didn't buy it. If it was secure to sign up online, why wasn't it secure to cancel online? When I called, the only thing the representative asked for was my account number or email address. How secure is that? NOT AT ALL!

In my opinion, TeenSafe is all about making a quick buck and doesn't have my child's best interests in mind. I don't trust them.

If you're looking for a better option, I recommend Ecamm's PhoneView. It works much better and is much cheaper in the long run. You can get a lifetime of PhoneView for about the same price as three months of TeenSafe. It's a no-brainer!

I gave TeenSafe a try with their Free for 7 days offer to see if it could help me keep an eye on my four kids and their online communication. The trial version only showed two texts per conversation, which wasn't enough for me to make a decision. So, I decided to upgrade to the full account a few days later, hoping to get more information. However, I was disappointed to find out that in some cases, two texts were all I was going to get. It was frustrating because I wanted to know more about what my kids were saying online.

Another issue I had with TeenSafe was the deleted texts. They were supposed to be available for me to see, but they made no logical sense. I couldn't understand what was being said, and it was a complete waste of time. I felt like I was being scammed because I wasn't getting what I paid for.

When I requested a refund, I was met with a string of replies saying that their contract says no refunds. I was disappointed because I felt like they didn't provide what they advertised. To make matters worse, they cancelled my account and gave me instructions on how to reactivate it if I wanted to use the rest of the month I paid for. It was frustrating because they cancelled the account that I paid for and made me do additional work to reactivate it.

Overall, I think TeenSafe is a joke and worthless. They trick you into upgrading to "see" more, but it's just as useless. I wouldn't recommend it to anyone. It may only be $15, but you can spend that money better on a few Starbucks coffees. Save your money and pass on this one.

Yo, I gotta say, I was pretty disappointed with Teensafe. I mean, I was trying to get the Control app set up on my kids' devices, but it just wouldn't work no matter what I did. I spent like, over two hours on the phone with customer service, trying all sorts of different things to get it to work. I tried different devices, different computers, different cables, rebooting everything multiple times, removing and re-downloading the configurator app, the iPhone app, clearing privacy settings, and more. But no matter what I did, I kept getting this stupid connection error message.

One time, it actually started to work and do the preliminary iPhone backup, but it got to 97% after an hour of waiting and then BAM, another connection error message. Like, what the heck, man? This product is supposed to keep my kids safe, but it's useless if I can't even install it. And to make matters worse, the customer support was totally useless. They just kept trying to give me solutions from their database, but when I had a real problem that didn't fit their mold, they couldn't help me.

Instead of transferring me to someone who could actually help, they just "escalated" the issue and sent it down some rabbit hole. I felt like I was in Alice in Wonderland or something. And then, of course, I never got any further callbacks or assistance. So yeah, I'd say save your time and money and go with a competitor. Teensafe just ain't worth it.

Infuriated. Why say that your trial is free, but charge anyway? Is it in advance or what? How can you be sure that I will continue using your service? Or you charge money because no one wants to use it? What's the right answer?
I sent them several emails hoping to find it out, but unfortunately, I was ignored. Well, no wonder at all. I think I was scammed.
Be careful and don't use their free trial.

I used TeenSafe to follow my son, but as soon as he found out I was spying on him, he immediately did something and blocked the app. I'm no longer able to use it. I know that's not a good thing to spy on someone, but our family is in that kind of situation when we are simply forced to do that.
My son often leaves home at night, he can be out for several days without letting us know where he is. Or family need this app. Please if there is a way to fix that I need to know. My son has an iPhone 6, maybe that will help you to figure out what he might have done.

I really hate TeenSafe, this app is terrible! This app almost ruined my life and my relationships with my parents! My parents are very strict and they do not believe me. They installed this app on my phone without my permission and now they are spying on me and they know everything about me! I'm 18 years old and I have my own private life, but because of this app I can't have a normal teen life. The worst part is that my parents can see my contacts, read my messages and they can even see my photos! This is not normal! It seems like the person who created TeenSafe does not have a common sense at all!

This app doesn't really work. It suppose to locate your child, but it shows only the general area. If you have more than one child it will show only one of their locations. Also I can see only what my daughter texts, but I can't even see the responses. They upgraded their app and since then there are only problems and issues. It was quite nice before the upgrade. I'm thinking about finding another similar app because I want to see and know everything about my daughter. I hope they'll fix this app soon.

At the beginning, I thought that it was great idea to get the app from the website www.teensafe.com. It worked fine three days, but later it stopped a lot and didn’t save my searches and saved places. I paid for the subscription, but I decided to cancel it. The rep told me that I wouldn’t get any money back. I wasted about $50 and time as well. I think that this review will help other users, and don’t subscribe.

I downloaded the app from the website www.teensafe.com. OMG, I was such a waste of time. When I tried to use it, it took a lot of time in order to configure everything and took a lot of time in order to understand how it worked. When I decided to quit, I needed to cancel the membership. I thought that they would return some sum, but they refused and told me to check their terms and conditions. Awful experience.

3 weeks ago I started their free week trial. I wasn’t satisfied with the apps from the website www.teensafe.com. I wanted to stop my trial, but here I noticed that they already started to charge me. WTF? They started too early and I haven’t subscribed for them for a long time. The company wants only money and they don’t care about users. Stay away from them and post comments about your things with them.

I signed up for one week free trial on the website www.teensafe.com. I used it for 3 days and noticed that they started to charge me for something. I sent messages and asked to cancel everything, but they ignored me and continued to take money. I have no idea what to do now. Also maybe someone has any ideas how to stop these fraudulent charges. Please, share your views.