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I am being charged for a memebership to a game site. I thought I cancelled this months ago. When I go onto their website, it says I have to sign into my account - but I have to account info (never did) and there is no link. Where is my credit card number stored? I can't even access the payment info to change it.
Why is MSN/Verizon associated with Oberon?
The complaint has been investigated and resolved to the customer’s satisfaction.
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I have been trying to cancel my membership with Oberion since February...thought I had the job done and they keep charging my card every month for $9.95. I have contacted them every month requesting that they stop my membership to no avail. I, today, contacted Comcast (my Internet provider) and they tried to cancel my membership and was told they couldn't find my account. They found a NY telephone number and when I called there wasn't a choice to speak with anyone. WHAT DO WE DO ABOUT CANCELING! HELP, Please!
This site presents a purchase of game then springs a monthly membership that obligates YOU for 12 months of continued charges . I went to( phoned) my bank customer service (bofA)and recieved help in reversing these charges. I had sent E-mail to this site immeditly after the purchase 05-10-09, and told them I did not want a recuring billing, I just wanted the game, and that should contact me to see if this was possable today is 05-14-09, I never recieved any response. I think this site should be boycotted! It is an overseas operation that causes an adittionle fee to be imposed because of the handling. V Hamby
I totally agree with VHamby. We all should boycott this company. I am so fed up with them it isn't funny. I have been trying to cancel for 3 months. It seems that when you buy a game you are automatically locked in for a year. That's how they make their money. I can't even change the credit card info. I AM SICK OF THESE PEOPLE. THEY ARE RIPOFFS BIGTIME.
why not not have a straight forward way of cancelling, instead of all this piffel about peoples
complaints, which players dont really want to hear or read.
Oberon Media is a ripoff. They imply inaccurate information when registering for their membership - then continue to charge your credit card. Canceling is near impossible. The links provided for cancellation do not lead to a usable web page. BEWARE - use some other game service - do not use Oberon.
MLK
Purchased 1 game from yahoo gamesaver and am being charged a monthly fee of 9.99 for a subcription I never authorized, have looked for customer service numbers to cancel this subscription and to tell them they have no right doing this, can't find any way of canceling this.
HERE IS A GREAT GAME SITE - LOVE IT. BEEN THERE FOR 4 YEARS NOW. IT IS CALLED BIG FISH GAMES. NO HIDDEN FEES THERE
trying to cancel my account, i am jean blundell.and my e, mail is jeanblundell@live.co.uk.my address is 18, briars green ashurst skelmersdale lancs.wn86sq regards j, blundell
waiting for reply
This is happening to me also. I am so frustated with this company.
The website instructions are: go to yahoo games. Choose any game and click "purchase full game". On the next page it will ask if you are a member. Sign in with your yahoo ID. Click FAQ at bottom of page. Scroll down and there is a link for cancel account. I did this tonight. Won't know for a few days if it worked. It also says if you signed up for more than 2 months and cancel early it will continue to charge the remaining months. I only had the 2 month account.
It doesn't much matter where you go... big fish, yahoo, wild tangent, etc. They are all represented by oberon media. Once you sign they will take money for as long as they want. They will respond to your complaints only so far that you can't get a game. If you want to cancel you will have to cancel your credit card. I don't think these people care about repeat customers it looks like they made their money.
I have just managed to find and print up a copy of my [censor] membership agreement with gamesave and it says quite clearly that once I have fulfilled my commitment i can cancel. Well were the heck do we go to do that...have finally gone to our bank to have the credit card debit cancelled. These people are unbelievable, the joys of the internet, far to many customer for them to worry about a few.
I joined the gamesaver oberon media 6 month plan. Have been a member for 7 months. Have NEVER been able to login. ALWAYS states my userid doesn't exist-however they bill my credit card monthly & have since the beginning. EVERY month, I email them & they send me whatever info & instructions that I need to obtain the monthly game, BUT, I STILL cannoy login...they cannot seem to make that possible for me. This month- month 7... membership has been fulfilled & for a week now, I have been trying to get my monthly game, for some reason, they cannot seem to help me this month. I cannot get my game. I finally, after 4 days, asked to have my membership canceled -not worth the hassel & I have fulfilled my obligations...now they won't respond AT ALL. I have asked for a confirmation email to no avail. My "userid doesn't exist"(...& NEVER has) so, I can't even goo into the site to ck if I am canceled or not...HOWEVER, my cc is still being billed & they will not reply.
I agree will all the complaints i have read. I've been trying to contact Oberon like so many people have. I called my bank as soon as i read what everyone else said about Oberon. The bank gave me this phone number [protected] a recording of course. My bank told me to cancel my card.