Menu
For Business Write a review File a complaint
Oldies.com Customer Service Phone, Email, Contacts

Oldies.com
Reviews and Complaints

www.oldies.com

Learn how the rating is calculated

1.5 10 Reviews 21 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Oldies.com Reviews 31

ComplaintsBoard
K
Verified customer This review was posted by a verified customer. Learn more

Oldies.com Oldies.com Review: Disappointing Customer Service and Unplayable Records

I recently made a purchase of 9 LP's from Oldies.com and unfortunately, only 2 of them were playable. The other 7 were so warped that they were beyond playability. I was really disappointed and frustrated with the situation. However, I decided to give their customer service a call to see if they could help me out.

I spoke to a representative who assured me that they would hand pick the best copies of the 7 unplayable records and send them to me within a week. I was relieved and satisfied with this solution, so I hung up the phone. However, to my dismay, no records ever arrived. I decided to give them a call again and this time, I spoke to Bernie who runs this particular department. Bernie also assured me that they would hand pick out the best copies of the 7 cereal bowl shaped records that they sent me. I waited patiently for the records to arrive, but once again, I received nothing.

Feeling frustrated and disappointed, I decided to call a third time. However, this time I was told that I needed to wait and call back when Bernie was there. At this point, I had lost all confidence in Oldies.com and was convinced that they were just not interested in helping me at all. It was really disappointing to have such a negative experience with a company that I had high hopes for.

If you're looking for damaged and unplayable albums and enjoy being lied to, then Oldies.com might be the place for you. However, if you're looking for a company that values their customers and takes pride in their products, I would suggest looking elsewhere. It's really a shame because I was really excited about my purchase, but unfortunately, it turned out to be a huge disappointment.

Read full review of Oldies.com
Hide full review
ComplaintsBoard
S
Verified customer This review was posted by a verified customer. Learn more

Oldies.com Buyer Beware: Oldies.com's Customer Service is a Nightmare

I gotta say, Oldies.com is a pretty decent company if everything goes smoothly. I've ordered from them a few times and as long as the item is in stock and arrives in good condition, it's all good. But let me tell you, if you have any issues with your order, you might as well give up. I had a problem with a record I ordered and it was damaged when it arrived. I reached out to their customer service department and let me tell you, they were not friendly at all. They told me to ship it back, which I did, and then I didn't hear anything for weeks. I sent a few emails and finally got a response saying they received my return but they were really busy. It's been 9 days since then and I still haven't gotten my refund. I've tried calling and emailing but nothing seems to work. Honestly, I would steer clear of Oldies.com. There are plenty of other sites out there that sell the same stuff and are more reliable.

Read full review of Oldies.com
Hide full review
ComplaintsBoard
R
Verified customer This review was posted by a verified customer. Learn more

Oldies.com OLDIES.com's Limited Edition Vinyls of Cinderella's Heartbreak Station: A Disappointing Experience

I recently made a purchase on OLDIES.com for four limited edition vinyls of Cinderella's Heartbreak Station. The vinyls were priced at $25.10 each, which I thought was a great deal. However, a few days after placing my order, I received an email from Bernie McCabe stating that the vinyls were not available and only the CD format was available. I was disappointed because the website clearly stated that the vinyls were limited to 1000 and I had ordered them specifically for that reason.

I decided to double-check the website and found that the price for the vinyls had been jacked up to $56. I immediately emailed Bernie back and explained that I had ordered the vinyls and expected to receive them, not the CD format. I also pointed out that there was no such thing as a limited edition CD.

After a day had passed, I received a full refund from Bernie with an apology for the inconvenience. While I appreciated the refund, I was still disappointed that I couldn't get the vinyls I had ordered.

To make matters worse, I checked the website again today and found that the price for the vinyls had gone back down to $25.10, but they were still only available in CD format. It seems like OLDIES.com is playing games with their prices and availability, which is not fair to their customers.

Overall, I was disappointed with my experience with OLDIES.com. While I appreciate the refund, I wish they had been more upfront about the availability of the vinyls and not played games with their prices. I will think twice before making another purchase from them in the future.

Read full review of Oldies.com
Hide full review
ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more

Oldies.com Mixed Experience with oldies.com Vinyl LP Records: A Review

I was looking for some good old vinyl LP records and stumbled upon oldies.com. The prices seemed fair, so I decided to order 6 albums. However, my experience with this website was not entirely positive.

First of all, I received 2 identical albums instead of the 2 different ones I had ordered. To make matters worse, one of those albums was so badly warped that it was unplayable. The other one was also warped, but not as badly. Then, when I opened the Night Ranger "Big Life" album, I was shocked to see that the record looked like someone had taken a bite out of it! The previous owner must have known about this, as the broken pieces were nowhere to be found. The Sad Cafe album I bought was also cupped so badly that I could have used it as a dog bowl. And to top it all off, the Tony Banks album, which was still in its shrink wrap, was filthy and the wrap was literally baked onto the album cover. I had to clean it thoroughly before I could even think about playing it.

Needless to say, none of the albums played properly and I was very disappointed. I gave oldies.com a poor review on their site, and to my surprise, I was contacted by Bernie, who apologized and promised me a full refund. I received the refund within 24 hours, which was a relief.

Although I appreciated the prompt response and the refund, I am now hesitant to order from oldies.com again. Maybe I'll wait until I see more positive reviews before I give them another chance.

All in all, my experience with oldies.com was not great, but at least they made an effort to make things right. If you're looking for some old vinyl records, you might want to consider other options before giving oldies.com a try.

Read full review of Oldies.com
Hide full review
ComplaintsBoard
E
Verified customer This review was posted by a verified customer. Learn more

Oldies.com Poor Customer Service and Lost Package: My Experience with Oldies.com

I done ordered from this company a few times. I got me the Godfather Trilogy and a book about movie speeches. They sent me an email saying my movies was delivered to my mailbox. But when I checked, they wasn't there. I waited a few days and went to my local post office. They tracked the package and saw that it was near my apartment complex but didn't know which box it was in. I called Oldies and the first person I talked to was real mean to me. I asked to speak to someone who might care about my little situation. They put me on hold for a long time, so I hung up and called back. The next person was a little nicer but still said it wasn't their problem and I had to talk to the post office. But I already done that! I went back to the post office and they couldn't do nothing except look in the back to see if it was there. It wasn't. I called Oldies again and the person said they wouldn't send me another set of DVDs and wouldn't give me my money back. It was only $18, but they didn't care. I don't recommend buying nothing from these rude people.

Read full review of Oldies.com
Hide full review
ComplaintsBoard
B
Verified customer This review was posted by a verified customer. Learn more

Oldies.com Impressed with Oldies.com's Service and Deals on CDs - A Customer Review

I've been ordering from Oldies.com for the past month or so, and I have to say, I'm pretty impressed with their service. I've been taking advantage of their deals on $4.98 CDs and other discounted items, and even during free shipping times, they've come through for me almost every time. I usually use my debit card connected to my bank account, and I haven't had any issues with payment.

There was one order that was "in process" for a while, but I called their toll-free number and was able to speak with a courteous representative who helped me out. I've noticed that they can be pretty busy, but they always seem to get the job done.

One thing I really appreciate is that they take care to package their items well. Every package I've received has been fortified with bubble-wrap to keep the contents safe during shipping. I've only had a few cracked CD cases, but so far, all the CDs have been in working condition. And I've ordered a lot - around 200 CDs in total!

Recently, "Bernie" reached out to me to let me know that one of my items was back-ordered and would be sent separately. I had noticed some weird figures on my bank statement, but Bernie was able to explain everything to me. I think it's an advantage to use a bank account for payment, as you can keep track of your charges and refunds more easily.

I placed two orders last week, and I was pleasantly surprised to receive emails indicating that they had already been shipped. It's only Tuesday, so that seems pretty early to me. But I'm happy to be able to keep an eye on my bank account and know that I'm investing in a site that treats its customers well, even if they're a bit maniacal like me.

Read full review of Oldies.com
Hide full review
ComplaintsBoard
P
Verified customer This review was posted by a verified customer. Learn more

Oldies.com Terrible Experience with Oldies.com: Slow Shipping, Poor Customer Service, Overcharging

I recently made a purchase from Oldies.com on 7/21/14 and I was quite disappointed with the service I received. It took a whopping 18 days for my order to arrive, and during that time, I had to make multiple calls to the company to find out what was taking so long. Unfortunately, each time I called, I was given a different story, which made me feel like they were not being honest with me.

To make matters worse, when I finally spoke with a supervisor named Tim on 8/1/14, he was completely useless. He didn't seem to care about my concerns and offered no solutions to the problem. In fact, he even told me that if I wasn't happy, I could call back another time and speak with someone else. This was extremely frustrating and made me feel like my business was not valued.

In addition to the slow shipping time and poor customer service, I was also overcharged for shipping when I first placed my order. Although they did eventually adjust the charge, it was a hassle to have to call and deal with the issue.

Overall, my experience with Oldies.com was terrible, and I will not be ordering from them again. The combination of incompetent and indifferent customer service, slow shipping time, and overcharging made for a frustrating and disappointing experience.

However, I must give credit where credit is due. After I posted a negative review online, the head of customer service, Dennis, reached out to me and apologized for the poor experience I had. While I appreciated the gesture, it took a bad review for them to take action, which is not ideal. Dennis did offer me the number of another representative who he said would handle things better in the future, but at this point, I have lost faith in the company.

In conclusion, while Oldies.com may have a good selection of products, their poor customer service and slow shipping time make it not worth the hassle. I would recommend finding another company to do business with.

Read full review of Oldies.com
Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

Oldies.com Terrible Service and Unauthorized Charges from Oldies.com

I am extremely unhappy with the service I received from Oldies.com. I placed an order for a cozy blanket on December 17th, and after receiving an email receipt, I thought everything was good to go. I paid the $33.06 and eagerly awaited the arrival of my new blanket.

However, just two days later, I received an email stating that there was a problem with my order. I checked my bank account and saw that the $33.06 had been returned. Frustrated, I cancelled my initial order and decided to try again. This time, it took three whole days for the money to be taken out of my account. I called customer service and spoke to a very unpleasant representative who assured me that the money would be taken out. Eventually, the $33.06 was deducted from my account and I thought the issue was resolved.

Unfortunately, on December 30th, nearly two weeks after my initial attempt at ordering, another $33.06 was taken from my account! I immediately called customer service to inquire about this problem and was met with yet another rude and disrespectful representative who refused to take responsibility for the issue. I asked to be transferred to someone who could help, but was only sent to a voicemail box. I left a message and never received a call back. I understand that it was the holiday season, but December 30th is a regular working day and I expected better customer service.

I am extremely disappointed with Oldies.com and will never order from them again. Their service is terrible and they seem to randomly take and return money from customers' bank accounts. If you're looking for something retro and cool, I suggest looking elsewhere. Any other website will treat you with more decency and respect, and won't mess around with your bank account.

Read full review of Oldies.com
Hide full review
ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more

Oldies.com Oldies.com Review: Disappointing Selection, Shipping Delays, and Poor Packaging

I gotta say, I'm not too thrilled with Oldies.com. I mean, I really wanted to like it, ya know? I'm a big fan of music and movies, and this site seemed like it was made just for me. But there are just so many issues with it that I can't ignore.

First off, let's talk about the selection. Yeah, there's a lot of stuff on there, but don't be fooled. Just because something is listed as being in stock doesn't mean it actually is. I've ordered things before that were supposedly available, only to find out later that they weren't. And don't even get me started on the processing and shipping times. I've had orders take forever to even get shipped out, and then when they finally do arrive, there's no telling what's actually in the package. It's like a surprise every time.

And the packaging? Don't even get me started. I've had so many CDs arrive damaged because they were just thrown in a box with no padding or anything. It's like they don't even care about the products they're selling.

Look, I get it. Online shopping can be a bit of a gamble sometimes. But this is just ridiculous. If Oldies.com doesn't get their act together soon, I'm gonna have to take my business elsewhere.

Read full review of Oldies.com
Hide full review
ComplaintsBoard
L
Verified customer This review was posted by a verified customer. Learn more

Oldies.com Terrible Customer Service and Shady Business Practices - Avoid This Company!

I placed an order on November 22nd, 2015, a month before Christmas, for a book called The BMW Book which was priced at $90. The website claimed that the book was in stock and available with 4-12 day shipping. However, around the first week of December, I realized that my order was still processing. I sent an email to customer service to inquire about my order. A few days later, I received a response saying that they were forwarding my concerns to a supervisor. Unfortunately, this supervisor never got back to me, so I sent another follow-up email. But, it went unanswered.

On a Sunday, I decided to call customer service and spoke with a representative named Jenn. She was nice but couldn't help me since the warehouse was closed on weekends. I was disappointed that no one was willing to help me. The next day, I called back and talked with Bernie. He was also very well-meaning and apologetic, but no one was offering any real answers. He said he had to check with a supervisor about my order and he would call me back. When he did call me back, he was very apologetic but still had no answers for me other than to call back tomorrow and talk with a supervisor in the morning.

A few hours later, realizing I now have only SEVEN days to get a present instead of a month and a half, I called back requesting a refund from Todd who told me the item was indeed out of stock. I was extremely frustrated that they put something for sale on their site when they didn't have it. They should have contacted me on November 24th to tell me this. Upon requesting a refund, I was informed that he could not do PayPal refunds and I would have to call back the next day to talk with Dennis, the ultimate supervisor who can handle PayPal returns. He seemed unmoved like this was common practice.

I am very upset with the way this company handled my order. They offered nothing in addition to keep me as a customer, and their apologies were dry. A month ago, a few other places had this book in stock, but now nobody does, and I'm stuck without a Christmas gift for this guy I really wanted to charm.

This company lacks organizational structure, refuses to empower their customer service reps to actually help, and practices shady business practices (listing items as in stock, when they are actually not). I would advise others to avoid this company like the plague. They still have my money, but thankfully PayPal should be able to back me.

Read full review of Oldies.com
Hide full review

Oldies.com Complaints 21

ComplaintsBoard
R
8:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Oldies.com Duplicate charge for one item

On July 12. I ordered the "Blaze" blu-ray for $23.97. Then on Wednesday July 19, was charged again. I emailed them twice to complain about the SNAFU. They blocked my email. How do I know? 'Cause it kept going to trash. I already reported them to my credit card agency. I'm this close to filing a fraud charge against them if they don't refund my 2nd charge of 23.97 back to my account by next week or the week after. That is illegal. It's fraud. I'm not playing with them! If I have to, I will sue.

Desired outcome: Just gimme my 23.97 back okay so I don't have to file charges.

Read full review of Oldies.com
View 0 more photos
Resolved

The 2nd charge was refunded. Simply put.

Hide full review
ComplaintsBoard
B
12:53 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Oldies.com Disappointing Customer Service Experience with OLDIES.com: A Review

I recently had an experience with OLDIES.com that left me feeling frustrated and disappointed. I had ordered a movie for my dad that he had been wanting for a while. I placed the order online on December 8th and eagerly awaited its arrival. However, by December 14th, the package still said it was being processed.

I decided to give them a call and spoke to a lady who told me to call back tomorrow. I was a bit confused as to why she couldn't help me then and there, but I figured maybe they were just busy. Unfortunately, I was hit with a snowstorm and couldn't call back until the 18th.

When I called back, I spoke to a lady named Myrna who told me to call back tomorrow. I was starting to get frustrated at this point, as this was the same thing I was told on the 14th. However, she did take my number and said a supervisor would call me back.

To my surprise, just 10 minutes later, I received an email from the company saying that my order had been shipped economy. I was relieved that it was finally on its way, but I still had some questions and wanted to call them back to clarify.

Unfortunately, when I tried to call them back, my number was blocked. I was shocked and disappointed that they would do this, as I just wanted to clarify some things about my order.

Overall, my experience with OLDIES.com was not the best. While I am happy that my order eventually arrived, the customer service I received was lacking. I hope that they can improve in the future and provide better communication and support to their customers.

Read full review of Oldies.com
Hide full review
ComplaintsBoard
S
11:14 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Oldies.com Disappointing Experience with OLDIES.com: Delayed Shipping and Unhelpful Customer Service

I made an order on November 28th from OLDIES.com and I'm still waiting for it to be shipped. I've talked to three different people about it, two of whom were really nice and professional, but the third one, Ma, was really rude and unhelpful. They all said that the product is in stock and should have been shipped by now. I told them that this is part of a box of gifts that I'm sending across the country and it's holding everything up. Today, I tried to cancel the order, but the unhelpful representative said that it can't be canceled because it's already "wrapped in the warehouse."

I learned my lesson with this experience and I don't think I'll be buying from OLDIES.com again in the future. It's really frustrating to have to deal with this kind of situation, especially when it's holding up other important things. I just wish they could have been more helpful and communicative about what's going on with my order. Hopefully, they can improve their customer service in the future so that other people don't have to go through the same thing.

Read full review of Oldies.com
Hide full review

Is Oldies.com Legit?

Oldies.com earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Oldies.com to be a trustworthy company. Although there's a 9% resolution rate for customer complaints, which deserves attention, Oldies.com is known for their high standards and safety. If you're thinking about dealing with Oldies.com, it's wise to check how they handle complaints.

We found clear and detailed contact information for Oldies.com. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Oldies.com has received 2 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

A long registered date for oldies.com can be seen as a positive aspect for Oldies.com as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Oldies.com's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Oldies.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Oldies.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Oldies.com and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Oldies.com has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 9% of 21 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • If you purchased a website from Oldies.com that is currently for sale, and you did not receive what you paid for, you may be a victim of a scam. To try and get your money back, you can try contacting the seller, filing a dispute with the payment platform, or reporting the seller to the relevant authorities.
ComplaintsBoard
A
11:09 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Oldies.com Disappointing Experience with OLDIES.com: Poor Customer Service and Unplayable CD Tracks

I recently had an experience with OLDIES.com that left me feeling quite disappointed. While I appreciate that they have the ability to repress certain CDs, I was not happy with the outcome of my purchase. I had been searching for an out of print CD for quite some time and was thrilled to find it available on their website. However, when I received the CD-R format, I was hesitant to open it right away. It wasn't until several months later that I finally decided to give it a listen.

Unfortunately, I quickly discovered that the last two tracks were damaged and unplayable. I was frustrated and disappointed, but I decided to give OLDIES.com the benefit of the doubt and give them a call to report the issue. To my surprise, they told me that too much time had passed for them to send me a replacement copy. I was shocked and frustrated - how could they process a damaged CD and then refuse to replace it, regardless of how much time had passed?

Overall, I was extremely disappointed with the poor customer service I received from OLDIES.com. I understand that mistakes happen, but their unwillingness to make things right left a bad taste in my mouth. I will not be ordering from them again in the future.

Read full review of Oldies.com
Hide full review
ComplaintsBoard
E
Verified customer This complaint was posted by a verified customer. Learn more

Oldies.com Disappointed with OLDIES.com's Customer Service and Shipping: A Review

I recently made a purchase on OLDIES.com, ordering two Christmas CDs before Thanksgiving. The order was acknowledged on 11/23/20 and supposedly began processing in early December. The package was shipped on 12/10/20, and I was able to track it until 12/14/20. However, as of 12/31/20, there has been no update on the package's whereabouts.

I decided to call OLDIES.com on 12/30/20 to inquire about the status of my order. I was informed that I had to wait 45 days for a refund, which I found to be quite frustrating. I requested to speak with a manager, and I was told that I would receive a call back. Unfortunately, I am still waiting for that call.

As a long-time and loyal customer, I have never experienced any issues with OLDIES.com before. However, I am disappointed with the way I have been treated in this situation. I feel that my concerns have not been taken seriously, and I am left without any answers.

Despite this negative experience, I still believe that OLDIES.com has a lot to offer. They have a wide selection of products, and their prices are reasonable. However, I would caution other customers to be aware of the potential for issues with shipping and customer service.

In the meantime, I have contacted my credit card company to request that the charge be removed from my account. I hope that OLDIES.com will take steps to improve their customer service and prevent similar issues from occurring in the future.

Read full review of Oldies.com
Hide full review
ComplaintsBoard
A
Verified customer This complaint was posted by a verified customer. Learn more

Oldies.com Disappointing Experience with Oldies.com's Customer Service and Order Fulfillment

I've been shopping at Oldies.com for quite some time now, and I must say that my recent experience with them was not up to the mark. I had placed an order for a few items, but unfortunately, my order was not fulfilled as expected. I received an extra copy of one item, and the other item I had requested was missing. I was quite disappointed with this, and I decided to call their customer service to get this sorted out.

However, my experience with their customer service was not very pleasant either. I was put on hold for a long time, and when I finally got through to someone, they seemed to be having trouble understanding my issue. They kept asking me the same questions over and over again, which was quite frustrating. After a while, they assured me that the missing item would be replaced, but it has been weeks, and I still haven't received it.

I must say that I am quite disappointed with Oldies.com's customer service and their handling of my order. It's a shame because I have placed several orders with them in the past, and I was quite satisfied with their service. However, this recent experience has left a bad taste in my mouth, and I don't think I will be shopping with them again.

Overall, I think Oldies.com needs to improve their customer service and their order fulfillment process. They need to ensure that their customers receive their orders as expected and that any issues are resolved promptly. I hope they take this feedback seriously and work towards improving their service.

Read full review of Oldies.com
Hide full review
ComplaintsBoard
L
Verified customer This complaint was posted by a verified customer. Learn more

Oldies.com Terrible Customer Service and Delayed Shipping - Avoid This Company!

This company is not the best when it comes to customer service. I talked to a lot of people, but none of them seemed to know what was happening with my order or why I was getting calls from them. I had to argue with one of the customer service reps to get a manager on the phone. I placed an order on November 23rd, and it just sat there for weeks. But then, when I started complaining, my card was charged, and my item was shipped. I talked to a manager who said that the office manager, Dennis, could cancel my order, but it doesn't seem like that was done because I got a shipping notification today. And to make matters worse, the notification says that I might not get my item until after Christmas, which is when I planned to give it as a gift. This is the worst company I've ever dealt with, and I would advise anyone to stay away from them.

Read full review of Oldies.com
Hide full review
ComplaintsBoard
G
Verified customer This complaint was posted by a verified customer. Learn more

Oldies.com Disappointing Experience with Oldies.com: Delayed Shipment, Additional Charges, and Poor Customer Service

I placed an order for 27 vinyl LP's on March 7th and my credit card was charged on March 9th. However, I was surprised to see additional charges on March 12th. As of March 27th, I have only received 5 out of the 27 LP's that I ordered. I was disappointed to see that the 5 LP's came in two separate boxes, and each box had a printed notice stating that any parts of the order that had not shipped would not be charged until they were shipped. Unfortunately, this was not the case as the company charged me upfront for the entire order.

I am not happy with the way Oldies.com operates as they take the money upfront and then take their sweet time putting the purchased items into boxes for eventual shipment. I am planning to call my credit card company and charge back those albums that have not been shipped. I have also made a complaint to BBB as I believe that this is unacceptable. There are many online retailers selling the exact same product, and I see no reason to put up with Oldies.com's dismal customer support.

I will never order from Oldies.com again. It is frustrating to see that they do not value their customers and do not care about providing good customer service. I hope that they will take this feedback seriously and improve their operations in the future.

Read full review of Oldies.com
Hide full review
ComplaintsBoard
A
Verified customer This complaint was posted by a verified customer. Learn more

Oldies.com Disappointing Shipping Experience with Oldies.com: A Review

I recently made a purchase on oldies.com for some CDs on November 25th, 2020. According to their website, my order was supposed to be shipped within a few days and arrive within 2-8 business days. However, it has now been 23 days since my purchase and I have yet to receive my CDs.

After some investigation, I found out that the USPS shipped my CDs on December 4th, but I have not been able to track them since then. When I reached out to oldies.com for more information, they simply told me to be patient and did not provide any indication of when I could expect my CDs to arrive. On the other hand, the USPS informed me that they would not be able to provide me with any more information until the CDs are received in the Chicago area.

I must say, I appreciate honesty from companies when they sell me products. If oldies.com had been transparent about the shipping timeline, I could have made an informed decision about whether or not to order from them. Unfortunately, I am now left in the dark about when my CDs will arrive.

It is disappointing to see that other vendors offer free shipping and much faster delivery times for a variety of products. Why should I continue to shop on oldies.com when I can get better service elsewhere?

Overall, I am disappointed with my experience on oldies.com. I hope they can improve their shipping and communication processes in the future to provide a better customer experience.

Read full review of Oldies.com
Hide full review
ComplaintsBoard
N
Verified customer This complaint was posted by a verified customer. Learn more

Oldies.com Oldies.com Review: Frustrating Customer Service and Shady Operations

Oldies.com is a website that sells a variety of products, including music, movies, and collectibles. However, their customer service leaves much to be desired. It seems that their main goal is to delay your order as long as possible, making the process longer than ordering from mainland communist China in the 1970s. It's frustrating to wait for your order, especially when you're not sure if they even have the item in stock.

To make matters worse, it turns out that your order may not even be located in Pennsylvania, where Oldies.com is based. Instead, it could be located in Sweden, which you won't realize until your tracking number gets scanned by a guy riding a busted down Volvo towed by a reindeer with an inner ear infection. It's a bizarre situation that leaves you feeling like you're dealing with a shady operation.

It's clear that Oldies.com is only in business because of the sheer size of their operation, not because they value their customers. They treat you like you're about to be made into a lampshade, which is not the kind of treatment anyone wants when they're trying to make a purchase online.

Unfortunately, I'm not alone in my experience with Oldies.com. There are dozens of horror stories from other customers who have had similar experiences. It's a shame that a website that sells such interesting and unique products can't provide better customer service.

In conclusion, if you're thinking about ordering from Oldies.com, be prepared for a frustrating experience. You may have to wait longer than you expected, and you may not even know where your order is coming from. It's a shame that a website with such potential can't provide better service to its customers.

Read full review of Oldies.com
Hide full review
ComplaintsBoard
M
Verified customer This complaint was posted by a verified customer. Learn more

Oldies.com Disappointing Experience with Oldies.com: Confusing Transactions and Frustrating Customer Service

I had a bit of trouble with Oldies.com when I tried to order a product from them. I attempted to make the purchase twice, but unfortunately, the transactions wouldn't go through. However, a month later, I received a notification that they were trying to charge me for the products. I was a bit confused, as I hadn't received anything from them, so I decided to remove the payments from my account.

I then tried to cancel the order altogether, but was told that it couldn't be done once it had started being processed. The customer service representative informed me that I could return the product once I received it, but I wasn't too keen on that idea. I mean, if they couldn't process the order, why couldn't they just cancel it? It seemed like they were going back and forth on the payments, which was causing me a lot of frustration.

Eventually, the money was put back into my account, but a few days later, it was removed again. At this point, I was getting pretty fed up with the whole situation. I mean, if they couldn't process the order, why were they still trying to charge me for it? It didn't make any sense to me.

I even considered canceling my card just to stop them from removing and adding money from my account. It was just too much of a hassle. I was told that the order couldn't be processed, but then I was told that it couldn't be canceled either. It was all very confusing and frustrating.

In the end, I never did receive the product, and I never got my money back. It was a disappointing experience, to say the least. I wouldn't recommend Oldies.com to anyone based on my experience.

Read full review of Oldies.com
Hide full review
ComplaintsBoard
M
3:53 pm EDT

Oldies.com Karate kid & big trouble in little china dvds

I purchased over 10 DVDs from this website to set aside for my daughter each year for her birthday. Upon opening her gift, Karate Kid, there was no dvd inside! On top of that, I didn't receive one of the DVDs that was "in stock" until 6 months later because it was backordered. Lastly, Free Shipping isn't free to Hawaii no matter how much money is spent.

Talking to customer service agent, Lynn, is like pulling teeth. This company will take your money and run. Their customer service sucks! This company is bad! Buyer beware.

Tip for consumers:

Make sure to share this rating with everyone you know. Could save someone money and headaches.

Thank you

Read full review of Oldies.com
Hide full review
ComplaintsBoard
J
2:51 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Oldies.com Refund

I recently purchased two DVDS from Oldies.com. For some reason, the U.S. Postal Service claimed the address I provided, which is my home address, was undeliverable. Even though I do not understand this, I do not blame Oldies.com. However, Oldies.com has refused to provide me with a full refund. Instead, they have charged me the shipping fee for a package that was never delivered to me.

Desired outcome: I wish to have a full refund.

Read full review of Oldies.com
Hide full review
ComplaintsBoard
T
1:14 pm EST

Oldies.com After we collided special edition bluray

Ordered the blu ray special edition of after we collided on february 17th and haven't yet had it shipped and when asking for a refund they couldn't proved one for me.

Read full review of Oldies.com
View 0 more photos
Hide full review
ComplaintsBoard
J
9:50 am EST

Oldies.com Internet order

I have waited ten days for an order to be shipped. After calling I was informed that the order would not be shipped for at least three days. That is totally unacceptable. Upon requesting the order be canceled the customer service representative informed me the only recourse was to deny the shipment. The bottom line is this company has very poor service. Needless to say I will not be conducting any further business with them

Read full review of Oldies.com
Hide full review
ComplaintsBoard
W
6:59 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Oldies.com False advertising and fraud

Seller offers shipping insurance at an additional cost with purchases, then refuses to honor said insurance when parcels get lost in transit. I purchased an item with FULL shipping insurance, and the item did not arrive. When I contacted the seller, they claimed that the insurance does not cover losses, only damaged items. This supposed "policy" is not listed anywhere on their website, and the insurance does say FULL shipping insurance

Read full review of Oldies.com
Hide full review
ComplaintsBoard
D
9:45 am EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My name is Tony from New York City. I am here to file an complaint of an order i made from Oldies.com. The address is located in above page. On March, 30, 2019, I order number is #945287, Teens Play, Like Mothers, Like daughters, the amount of payment $12.07. I request for the tracking number and they come up with excuses that they didn't gave to and came...

View 0 more photos
Read full review of Oldies.com
ComplaintsBoard
B
1:49 am EST

Oldies.com Rip off

They ship orders selectively. You never know whether your order arrives or not. And it sucks.
I ordered from them 4 times and 2 out of them were failed, because these cowboys didn't ship anything and it meant I paid money for nothing.
Each time I opened disputes and it was the only way to refund. If I didn't do it, it would take a long time to get the money back.

Read full review of Oldies.com
Hide full review
ComplaintsBoard
D
7:55 pm EDT

Oldies.com their false/devious information on a 6 cd order

Placed 6 (six) music CD's in basket after checking shipping instructions of company.

They stated : $2.50 first item
$1.00 each additional

Clicked to ask the combined shipping they advertise - MESSAGE CAME UP THEY DENY DOING SUCH.

Wrote them. They did not answer.

You should be made aware of their erroneous or DEVIOUS misrepresentation.

Read companies offerings and

Seller
User ID oldies-vinyl (Feedback score 700)
Request total from seller
50 Years of Classic Group Harmony Music Spaniels James Pookie Hudson CD New
50 Years of Classic Group Harmony Music Spaniels James Pookie Hudson CD New
Condition: Brand New
Quantity:
$2.98
Economy (4 business days)
Economy Shipping
Shipping cost + $2.50
Remove|Save for later
Just For U, Volume 2: R&B Party New CD Ronni I. Clifton Records Doo Wop Rare 45s
Just For U, Volume 2: R&B Party New CD Ronni I. Clifton Records Doo Wop Rare 45s
Condition: Brand New
Quantity:
$2.98
Economy (4 business days)
Economy Shipping
Shipping cost + $2.50
Remove|Save for later
Ronnie I's Top 25 Ballads New Sealed CD Doo Wop Clifton RB Vocal twilighters
Ronnie I's Top 25 Ballads New Sealed CD Doo Wop Clifton RB Vocal twilighters
Condition: Brand New
LAST ONE
Quantity: 1
$2.98
Economy (4 business days)
Economy Shipping
Shipping cost + $2.50
Remove|Save for later
Ronnie I's Cliftonaires How Sentimental Can We Be? 20 Acappella Memories CD
Ronnie I's Cliftonaires How Sentimental Can We Be? 20 Acappella Memories CD
Condition: Brand New
LAST ONE
Quantity: 1
$2.98
Economy (4 business days)
Economy Shipping
Shipping cost + $2.50
Remove|Save for later
Best of The KINGTONES Japanese Doo Wop Group Vocal New CD Tokyo R&B
Best of The KINGTONES Japanese Doo Wop Group Vocal New CD Tokyo R&B
Condition: Brand New
Quantity:
$2.98
Economy (4 business days)
Economy Shipping
Shipping cost + $2.50
Remove|Save for later
Lenny Cocco & The Chimes Don't Take Away Our Music New Sealed Doo Wop Oldies CD
Lenny Cocco & The Chimes Don't Take Away Our Music New Sealed Doo Wop Oldies CD
Condition: Brand New
LAST ONE
Quantity: 1
$2.98
Economy (4 business days)
Economy Shipping
Shipping cost + $2.50
Remove|Save for later

Subtotal (6 items):

$17.88
Shipping to 17520:

$15.00
Sales Tax:

$1.98
Total:

$34.86
Proceed to checkout
Continue shopping

Pay today and earn $0.18. See terms

Your saved items

Ultimate Christmas Album 2: Wods Boston by VARIOUS ARTISTS
Ultimate Christmas Album 2: Wods Boston by VARIOUS ARTISTS
Condition: Very Good
Quantity: 1
$5.25
Standard (2-7 business days)
Standard Shipping
FREE
Remove|Add back to cart
Eighteen Soulful Ballads by Various Artists
Eighteen Soulful Ballads by Various Artists
Condition: Very Good
Quantity: 1
$4.79
Standard (6 business days)
Standard Shipping
FREE
Remove|Add back to cart
MELLO KINGS S/T CD UK Audio Book And Music 2001 18 Track (Abmmcd1265)
MELLO KINGS S/T CD UK Audio Book And Music 2001 18 Track (Abmmcd1265)
Condition: Very Good
Quantity: 1
$6.46
Royal Mail International Standard (7-13 business days)
+ GBP 1.55
$2.01
Remove|Add back to cart
MELLO KINGS S/T CD UK Audio Book And Music 2001 18 Track (Abmmcd1265)
MELLO KINGS S/T CD UK Audio Book And Music 2001 18 Track (Abmmcd1265)
Condition: Very Good
Quantity: 1
$6.45
Royal Mail International Standard (6-12 business days)
+ GBP 1.55
$2.00
Remove|Add back to cart
Various : Slow Dancing the Night Away (2CDs) (1994)
Various : Slow Dancing the Night Away (2CDs) (1994)
Condition: Very Good
Quantity: 1
$4.22
Standard (5 business days)
UPS Ground
FREE
Remove|Add back to cart

Cart summary (6 items)
Total: $34.86
Proceed to checkout
Learn more about eBay Money Back Guarantee
Covers your purchase price plus original shipping on virtually all items.
Get the item you ordered or get your money back. Learn more
About your cart
Are items in my cart reserved for me?
Why are auction or best offer items in my cart?
Where can I see the items I'm bidding on?
If I buy from different sellers, will I need to pay separately?
Can I pay for items from more than one seller or different types of transactions in one payment?

Read full review of Oldies.com
Hide full review
ComplaintsBoard
B
7:35 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Oldies.com AWFUL customer service

Placed order by phone on Dec 8th, still hadn't received order on Dec.15th.Wife placed call to find out when we could expect order since it was a Christmas present. She was told it was being sent through "media mail" and would take 2 wks. I am familiar with "media mail" and would have UPGRADED the shipping if I was told that the order was being shipped "media mail"! She asked gentleman if the order had already shipped and was told he "had no way of knowing because there wasn't any tracking # he only knew it was billed on the 14th." That's 6 DAYS AFTER the order was placed ! Then, I receive a e-mail today, the 17th of Dec. that my order was shipped today ! (media mail of course). Oldies.com customer service SUCKS ! PERIOD. Incompetence.
They don't deserve your business. I am not writing this review to get a coupon or some other B.S. from them. I want the public to know their service sucks. I live in Pennsylvania not far from them, and it wouldn't cost piddly to ship 1st class. I wouldn't have cared about the extra cost anyway, since it was a gift. Bill in Pa.

Read full review of Oldies.com and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
M
M
Mark D. M.
Jeffersonville, US
Oct 26, 2013 5:29 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I placed four or five online orders with Oldies.com over the past year, but I won't do it ever again. My last order was screwed up, with an extra copy of one item I had requested, and missing another item I had wanted. When I called customer service to straighten out the problem, I was on hold for a while, and then the guy I finally did get to talk to had to keep putting me on hold and asking me the same questions over and over again in order to try to understand what was wrong with the order. Eventually, he assured me that the item missing from the order would be replaced. That was weeks ago, and guess what? The lost item has never been replaced, and now they've lost a customer, too.

About Oldies.com

OLDIES.com is a well-established online retailer that specializes in providing a wide range of classic music, movies, and TV shows from the 1950s to the 1990s. The website has been in operation since 1999 and has since become a go-to destination for fans of vintage entertainment.

The website boasts an extensive collection of over 150,000 products, including vinyl records, CDs, DVDs, Blu-rays, and even cassette tapes. Customers can browse through a vast selection of classic rock, pop, soul, R&B, country, and jazz music, as well as classic movies and TV shows from the golden age of Hollywood.

OLDIES.com prides itself on offering high-quality products at affordable prices, making it an excellent choice for budget-conscious shoppers. The website also features regular sales and discounts, allowing customers to save even more on their favorite classic entertainment.

In addition to its impressive product selection, OLDIES.com also offers exceptional customer service. The website is easy to navigate, and customers can quickly find what they're looking for using the search bar or by browsing through the various categories. The website also features detailed product descriptions, customer reviews, and even a blog that provides interesting insights into the world of classic entertainment.

Overall, OLDIES.com is a fantastic online retailer that offers a vast selection of classic music, movies, and TV shows at affordable prices. With its exceptional customer service and easy-to-use website, it's no wonder why so many fans of vintage entertainment turn to OLDIES.com for their shopping needs.

Overview of Oldies.com complaint handling

Oldies.com reviews first appeared on Complaints Board on Jun 16, 2011. The latest review Duplicate charge for one item was posted on Jul 20, 2023. The latest complaint Duplicate charge for one item was resolved on Jul 20, 2023. Oldies.com has an average consumer rating of 1 stars from 31 reviews. Oldies.com has resolved 2 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
3.4
19704 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Oldies.com Contacts

  2. Oldies.com phone numbers
    +1 (800) 336-4627
    +1 (800) 336-4627
    Click up if you have successfully reached Oldies.com by calling +1 (800) 336-4627 phone number 0 0 users reported that they have successfully reached Oldies.com by calling +1 (800) 336-4627 phone number Click down if you have unsuccessfully reached Oldies.com by calling +1 (800) 336-4627 phone number 0 0 users reported that they have UNsuccessfully reached Oldies.com by calling +1 (800) 336-4627 phone number
    Consumer Orders
    +1 (800) 446-8426
    +1 (800) 446-8426
    Click up if you have successfully reached Oldies.com by calling +1 (800) 446-8426 phone number 0 0 users reported that they have successfully reached Oldies.com by calling +1 (800) 446-8426 phone number Click down if you have unsuccessfully reached Oldies.com by calling +1 (800) 446-8426 phone number 0 0 users reported that they have UNsuccessfully reached Oldies.com by calling +1 (800) 446-8426 phone number
    Business Inquiries
    +1 (610) 649-7565
    +1 (610) 649-7565
    Click up if you have successfully reached Oldies.com by calling +1 (610) 649-7565 phone number 0 0 users reported that they have successfully reached Oldies.com by calling +1 (610) 649-7565 phone number Click down if you have unsuccessfully reached Oldies.com by calling +1 (610) 649-7565 phone number 0 0 users reported that they have UNsuccessfully reached Oldies.com by calling +1 (610) 649-7565 phone number
    Customer Service (international
    +1 (610) 649-7650
    +1 (610) 649-7650
    Click up if you have successfully reached Oldies.com by calling +1 (610) 649-7650 phone number 0 0 users reported that they have successfully reached Oldies.com by calling +1 (610) 649-7650 phone number Click down if you have unsuccessfully reached Oldies.com by calling +1 (610) 649-7650 phone number 0 0 users reported that they have UNsuccessfully reached Oldies.com by calling +1 (610) 649-7650 phone number
    Business Inquiries (international
    More phone numbers
  3. Oldies.com emails
  4. Oldies.com address
    P.O. Box 77, Narberth, Pennsylvania, 19072, United States
  5. Oldies.com social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
  7. View all Oldies.com contacts

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.