OMG Travel
Reviews and Complaints

I used this company for some accommodation in LA in September 2014. I was given a discount but was not told that to receive the discount you needed to become a GOLD member which would cost you $475 USD for year. I only found this out because I was charged this amount to my credit card 1 year after I took the trip.
My accommodation was changed without being advised of this from the company, I only found out by checking my invoices and noticing the different address to what I had originally book. They supplied poor quality accommodation with a light not working in the ensuite which reduced a family of 5 to 1 bathroom when we had expected 2. They gave us an air mattress which had to be blown up by my husband and 2 boys because the pump did not work.
I have since researched the company and can find nothing but complaints about this company charging peoples credit cards without their knowledge. Please help[ me with this complaint and let me know how i can get my money back.

Run away while you can and while you still have your money in your pocket! Do not make reservations thru OMG Travel or VRLA, they are a scam and you will be ripped off. I made a reservation with them for a condo in LA for next May. They immediately took $621.00 from me for the condo, plus another $167.00 in fees. A week later, I had no confirmed reservation. I called them 7 times and left messages. I emailed them 5 times. No response at all. I then contacted my Alaska Airlines B of A, Visa, and they put a dispute on my card and I was credited back the $621.00. A few weeks later, OMG cancels the reservation after a B of A banker we called, somehow got thru to an office, not in the U.S. and they cancelled it. So, because it was canceled, the dispute was reversed and my card was charged again, $621.00. And Alaska Airlines B of a Visa, will not do anything about it now, because it was canceled in their eyes and they say they cant. So on OMG website, it shows the reservation is canceled and a $392.63 credit is still to this day sitting there. They will not refund the $392.63 back to my card. How did they come up with $392.63? You ask, what about the full $621.00? Well, when I made the reservation, I checked the box to be able to recieve a full refund of the reservation and I had to "opt" out of their membership, or I would have been charged another $495.00 in the future. So those fees, are nonfundable. It is now 1/7/2016. I have emailed and called, Ive lost count of how many times. There is one person who has responded to my email recently, his name is Chilly. The week of xmas, he sent me an email saying my refund would be on my card by the end of the week. Didnt happen. I emailed him repeatedly again, he just responded, that Omg can not refund a card that was disputed! What?! And he has the gall to ask me to send him all my personal banking info, so he could transfer money to my account. Well, call me stupid the first time for making a reservation with a scam company, but really? Like I said, run away from this company, do not give them your credit card info, you will be sorry. I just lost $621.00. And no where to stay. less

Where do I start, we rented a two bedroom condo in West Hollywood the condo was totally misrepresented We complain the first day we were there with no help at all the was to have a pool upon arrival we were told the pools and construction after multiple calls multiple emails that were not answered we had to settle for the Condo provided this was just the beginning of a nightmare one month after our stay a credit card was charged 495 which we called about the following month a credit card was charged for 475 now canceled the credit card and I pursuing legal action against OMG travel this company is One scam

If you're travelling to LA, DO NOT BOOK WITH OMG TRAVEL! My Mother CALLED THEM and THEY finished my Mums booking last year and then charged us a $700AU membership THAT WE DIDN'T ASK FOR! My Mum, STILL paid it anyway. We were supposed to get discounts that WE NEVER EVEN RECEIVED and now a year later, they've just charged us ANOTHER $700 for a membership fee- WHY? They had NO authorisation to do this. We have NOT contacted them since we left in March! WHY would they charge us again for something we didn't want in the first place? We DID NOT ASK FOR MEMBERSHIP! These people are thieves. DO NOT BOOK WITH THEM. Also we had asked for a 3 bedroom place they had advertised and they downgraded us to a 2 bedroom tower. These people disgust me. Save your money and book somewhere else, I can not stress this enough.

I had the worst experience when I rented through OMG Travel.
The property was found through Homeaway.com publication, a site I consider safe and reliable. I’m a recurrent user of HomeAway.
The company who rents the property is OMG Travel (www.omg.travel).
I decided to rent a property, according the publication and mainly because of the beautiful published pictures.
We hire the property on 2014/09/19, several months in advance of our arrival (April 2015), paying the full amount in advance, plus WIFI and Parking.
At reservation confirmation time, we were informed that check in instructions will be emailed 5 days prior to our arrival.
Having reached that moment and receiving nothing, we asked for check in information by phone. After more or less 10 unsuccessful calls, the person (man) who answered told us that they had problems with the property that we had already rented and we were reassigned to another one. All of this without prior consultation with us, nor our agreement. He told us that the original property has serious plumbing and electrical problems, rendering the house not habitable.
By our request, OMG then sent us photos of the claimed to be the new property. Both houses were substantially different, but photos showed a nice property.
Just 30 minutes before our departure to the property (8 hour trip), I was told that I must email a photo of my credit card and ID. Otherwise I wouldn’t be allowed to enter the property. As you may know, sending credit card information by email is extremely unsafe. OMG claimed that they need the credit card as a “Warranty” for damages, because I had fully paid the rental.
Having no other choice, when I sent credit card and ID, I was told that they don’t forward check-in instructions by email. That I had to pick then in OMG’s Los Angeles Office. When I asked why, told me that they work in that way and if I wouldn’t do that, I won’t be able to enter the property.
When I arrived OMG’s office, there was nobody, even though I arrived before 6 pm (their working time), and found a joke picture about their working schedule.
Found the keys in a lockbox and went to check the new property (not the one I’ve reserved).
Once in the property, I had a very bad surprise: it was dirty, smelly, deteriorated and poorly equipped. I had no Internet access, even though I was charged for that, and had free parking (again, I was charged for parking). I decided not to stay in such conditions and went to a hotel. Pictures were completely different from actual property.
I returned they key to the lockbox and left a note clearly stating that I don’t accept the property change and demanding a full refund.
Again, there was no one in the office. No one answered me phone calls, nor my emails. I stated a post in OMG’s ticketing systems informed them that I don’t accept the change. No answer.
On top of that, within the next 2 days, OMG charged the “Warranty” credit card with $120 + $169. Don’t know why.
At all times the agent with who I was claiming was impolite and didn’t have the will for solving my issues.
This was a SCAM ! I felt cheated and mistreated with OMG Travel. I need some help to know how I can get a refund.

Do not use this company! They have the worst customer service, don't provide you with what they promise without coughing up more money. I travel routinely all over the country and have rented vacation properties. This is a scam company that misleads and misrepresents their properties. I am in a dispute with them through my credit card company. Have to say I can't believe that VRBO and Capital One do business with this company. Buyer beware!STAY AWAY FROM OMG TRAVEL LA

Good morning, all you Said happened to us on 12.5.2014 had this charge $ 475, They Said It was in the contract and That It was for accepting membership, Said this was not true and que responded to access the site for you automatically queries accept membership ... absurd. I sent an email que was canceled but what was charged would not be returned.Good morning, all you Said happened to us on 12.5.2014 had this charge $ 475, They Said It was in the contract and That It was for accepting membership, Said this was not true and que responded to access the site for queries you automatically accept membership ... absurd. I sent an email que was canceled but what was charged would not be returned.
Finally we went to the rented house, anything que was in the house was bad link, only the location was perfect, we did not have any kind of contact with Them while she was staying in the email nor returned the manager return calls. To complete the day 21:01:15 penultimate day When We had a court notice on the door que spoke to vacate the property Until day 24/01/15 because the property was being taken by the state for non-payment. I Decided at the time to leave, we deliver the key in the safe because the OMG would only open 14hr. We spent many email to confirm the check-out and nothing so far. We need to warn people about this company.

I booked an apartment from them for 2 weeks in February. We later decided to cancel 1 week and get a 75% refund for the one week. We accepted the 25% loss as stated in their terms. OMG.Travel did not refund us the money. By e-mail they promised, it will happen soon etc. When we got there in LA, they looked surprised and told that the refund will be made as soon as possible. They delayed it until we left LA. Now they won't answer e-mails and will not make the refund as well. By the way, 2 months has passed since they confirmed our cancellation and promised to make a refund. The sum - $661!
They promised a "delux" apartment. The apartment had bed bugs! Also the high-speed WIFI - didn't exist. The rooms were filthy and the beds squeaky.