One America Financial Partners review: Unable to access my account.

I have an account with money that was transferred years ago from an old employer. It's just been sitting, and I haven't had any interaction with anyone. I would just check it from time to time. Last time I checked it was in September 2024. As of now I cannot get into the account. I try to reset the password and it won't send a pin# to my email. The site does acknowledge my ID number, but not my password. I made phone calls to an 800 number and after putting in my SS# it still didn't recognize me. I have one more number I'll try tomorrow and see if I get anywhere.