OnePlus review: Complaint

I own a OnePlus 7T purchased new directly from the company less than 3 years ago. Upon the latest update to Android 12 operating system, group text messaging broke. The response from OnePlus was to completely disable this feature. Instead of fixing the issue or allowing us to roll back to a previous operating system, their answer was to break a very basic core feature of the device. It is unacceptable that they are not providing basic support to a device that I purchased new from them less than 3 years ago.

I asked their rep what the solution was and he said he would take a note that I was unhappy with this feature being unavailable. I even asked about upgrading to a new device and they were unwilling to even help with that. I will not be listing a desired outcome, as I have already purchased a new device from another company and will never again purchase from OnePlus. But they must not be allowed to continue operating in this manner.