Ontario Energy Group
Reviews and Complaints

They came to my door today and told me they were inspecting all air conditioners and furnaces to ensure they meet the new 2015 government standards and would replace them if necessary. I told them they were new and didn't need replacing. They insisted that the standards had changed and they needed to inspect everything whether they were new or not. I told them to get in touch with my landlord (I am the owner) and they immediately changed their tune and were quite polite other than telling me to get my landlord to get in touch with them to ensure the safety of my children...so, once they knew I couldn't authorize anything, they were polite and went on their way.

I have an older child at home that if you were to meet, you would know that she could not authorize any purchase or service she let a representative in. he left no card or any info for a call back. the only thing he did was steal a Samsung tablet from our living room. he came in the back door and left out the front door, leaving it open for our pets to escape. he probably would have stolen more but my wife's sister came in, and he made his getaway through the front door. we called the police and made a complaint but with no eye witness, sorry.
we called the company head office a number of times and no call back
and further more, ok he's a thief. but what if the next one is a Paul Bernardo. don't let them in. call a cop.

Sales person misrepresented the OEG relationship with Ontario Government, and with details of Bill C51, as well as being completely untruthful regarding the reasons for wanting to inspect our HVAC equipment. Aggressive, dishonest and ultimately rude. He was not granted access to our home, period.
Subsequent google search by me showed dubious credentials for this company.

Caller said people in my area had been complaining about high gas consumption, and their free inspection would get me a refund for replacing my furnace if 10 y/o or more.

Today, at 11:05 am call came from [protected].

This number has tried several times to reach me, and today was the first time I didn't ignore the call.

I want call privacy legislation to work, to eliminate this type of scam callers.

Thank you.

Irritating door-to-door visit initiated with doorbell plus loud knocking, at my dinnertime. Two individuals at door from "Ontario Energy Group", that obviously failed to see notices posted there that clearly stated "No contracts. No solicitation. No inspectors." Insisted on talking to "king of the castle" about home heating and water heating system improvements, using an obviously canned presentation. Apparently also unable to grasp the significance of my words to them, in effect stating all of my heating equipment was already very recently replaced. Insisted on "coming back later" for some unknown reason. Had to be told explicitly that a return visit would be another total waste of time.

These guys show themselves off as official representatives of your utility provider. They tell you that their purpose is to do an energy audit. What they actually want is for you to let them in and boan the condition of your HVAC system. Don't fall for this scam. I've attached a copy of the reps business card. Don't let them in (I did not). It will be your first and last mistake.

Ontario Energy Group actively promotes the use of the tankless water heater which I installed and I continually have problems and have been without hot water for weeks. Now OEG is saying the wrong unit was installed and I will have to go from paying $35 per month to $119 which I refuse to do. It is now 6 weeks and over 4 service visits and OEG still will not resolve the problem. I have to go to the basement and unplug and reset the unit more than 3 times a day only to get about 10minutes of hot water. We have to boil water for dishes and bathing.

Last month, one man from OEG named "Hayman" was knocking doors of our street. He came to our home and told my father that "Ontario government" has "changed" the standards for furnace and air-conditioner and that we are qualifying for "free" new A/C and Furnace from "Ontario". Mine both equipments were only 5 years old and were "mine property".
He informed my father that "Ontario clean energy benefit" which is mentioned on electricity bills (of every home owner) is the qualification criteria for new A/C and Furnace. He applied pressure tactics and made my father signed the contract for $140/month for "Goodman" A/C and Furnace on rental basis.
After coming from office; i read whole contract and saw how he tricked my father in the name of payback. As my background is technical, i invited this man again in my house and asked following questions which he used to trick people every day:

1- why you used the word "Ontario" only in tricking people, when your company name is "Ontario energy group"?
2- Is "Ontario clean energy benefit" has any thing to do with furnace and air-conditioners he was trying to sell?
3- What is the proof of savings he guaranteed? (P.s: every new equipment saves money but i have heard cases about this company that bills went high after they installed their equipment) - he was giving illogical answers...
4- Why his badge contains "false TSSA serial number and bar code" - he was smiling that if i am a cop...
5- He committed my father that OEG will provide "free maintenance, labor and parts" but when i told him story of my one friend that "OEG service manager" was asking him money for solving his furnace related issue which came since they installed the furnace - he had no answer!
6- I showed him that their contract binds customer for 15 years and that a furnace and A/C which can be bought and installed for $3000; in 15 years they will charge us more than $15000 - he was again quiet!

In the end, i told him that he and his company tries to take away the customer's "own property" and hands them over a "rental equipment" by deceiving good people, after that i tore apart the contract in front of his eyes and called 911 to lodge the complain - I have heard that this company is now required to take city permit to enter in Sarnia!

Spread the message as much as you can to save innocent people being deceived by these evil door knockers!

OEG made several Calls made to our home with pressure to set up an appointment to inspect furnace and pipes. Misrepresented company as a government agency. We advised the OEG person on phone that we would not set up an appointment and believed they were a scam. A week later OEG scammer arrived in our neighbourhood and very aggressively trying to enter our home to "inspect". Discussed who they were representing and why they had the right to enter our home. Very evasive and rude. Finally left making rude comments. I am concerned as this is a neighbourhood of elderly people who could be vulnerable to these pressure tactics and not realize that they are dealing with scammers.

A group of people identifying themselves as working on behalf of the Government to educate homeowners on the revisions to energy audits. The group wore shirts and name tags that showed the company name as Ontario Energy Group. A young man with the group opened my screen door and jammed his foot between the door jam and the door; He demanded to come into my home to check our furnace. I politely explained that I was not interested . He stated that he was by the previous month He stated that he would continue each day to come by until; our name could be crossed off his list. Our complex has signage that clearly states that solicitors are not welcome and if they come onto the property, they are trespassing

A young man showed up on Sunday morning claiming he was sent to inspect the furnace and a/c because of new efficiency standards. He said when the government issued new standards, he was sent out to make sure the existing models were compliant. This representation made it sound like he worked in conjunction or on behalf of the 'government'. Having explained to him that there was no appointment made and I did not know of such an inspection, I would not allow him in unless it was verified with my hydro or gas provider. Again I told him I could not let him in my home and he should leave. He did so. After leaving, I truly felt like he misrepresented a 'company' as being a legitimate outreach of some government inspection office.

Two men knocked on the door loudly and urgently. I opened the door and they demanded to speak to the homeowner. No introduction just a rude demand as if there was an emergency. When I asked them what it was about they said they had to do an inspection as if they were qualified official city inspectors. When I asked for their credentials they refused to identify themselves and became hostile. Heated words were exchanged and then they left. About 45 minutes later there was another loud knock on the door and when I went to answer it there was no one there. They came back to purposely disturb me again. Hostile fraudulent criminals bullying people and looking for targets.

Ontario Energy Group representative arrived at the door saying he was from Ontario Energy and that he had to inspect my furnace to see if it met the Ontario government energy efficiency standard. (I knew what the government standard was (ie. 90 AFUE minimum for new furnace installations) and told him that our furnace exceeded that standard . He insisted it was his job to confirm whether our furnace was up to code. After I showed him the furnace he ignored the AFUE rating and started claiming the black PVC pipes on my furnace proved it was not up to code. He claimed furnaces that were up to code had white PVC pipes. He went on to claim that black PVC pipes were known to crack and leak methane gas. I told him to get out of my home and that I would be making a complaint about his company's dishonest door to door sales campaign. He ran out of the house at that point.

On June 1, 2013 a "representative" from Ontario Energy Group rang my doorbell and insisted that he was there are the request of the Ontario Government. He wore a teal shirt, with the Ontario Energy Group logo, and a ball cap. He told me that he was here on behalf of the Ontario Government, and that he had to inspect my furnace and hot water heater to see if they were up to code. I asked him to explain himself again. Then I asked to see his papers. He conveniently forgot his name badge and business cards at home. I told him he wouldn't be allowed into my house without them, so he offered to send a business associate who had his cards at another time. At this point he left, and continued knocking on doors down the street. As far as I can tell, there was no such request from the Ontario Government. And Ontario Energy Group won't even answer there phones to answer my inquiries. Don't open your doors to these people - who knows what they are fishing for!

This monday may 20th 2013 (victoria day long weekend) a self described representative of "ontario energy " delights me with the knowlage that my hot water heater is not energy efficent and they needed to inspect it along with my central air system and furnace to see if they wer applicable for "the Ontario energy credit" that is only offerd for a limited time.
After refusing to let a stranger who denied to supply me with identification into my home I was then told that even though it was not manditory yet, it WILL BE SOON so i should let them in anyway.
After again denying a agressive sales tactic i was grilled about my choice to have a 50 foot tall dead tree cut down from my front lawn the day before (still in pieces on my lawn).
I let several muinets pass listening to someone with far to many enviromental opinions chatter out of sheer politeness before I inform her I'm not interested and close the door to return to my lunch.
Thursday may 23 another representative of "Ontario energy" knocks on my door to sternly demand to see my hot water heater and this time my utility bills. I try politely telling him " I already said I'm not interested monday " only to be cut off four syllables in with " yea I'm followin up on that ". Again refusing access to my home he aggressively asks THREE more times to see my utility bill. Denying him my bills, he informed me " its fine, theres nothin I can steal off it ". I reply great closing the door this time to finish dinner
wonder whats instore tommorow?

My complaint is on behalf of my parents, this girl name erikha gaspar she siad she work for this company she promise my parents that enbidge gas will go as low as.10 cents and the toronto hydro will drop three extra charges that we get, but we called enbidge and toronto hydro and they said those chareges will never be drop and the gas is never going to be at.10 cents like this girl erikha said, she also promise that she will give us more discounts and she wants to show me somebody else bills but I told her I don't really care what she shows me because anyone could make those papers on their computer and put as low as that price, I told her we called 3 times to enbridge and toronto hydro and those 3 times they told us the same thing it will never change. Now this company are charging my parents $4, 200.00 because they change company and we took their furnace and a/c out and according to them we broke their contract, but if we look good they are the ones they broke their contract and lie to their customers. We need help from our government and put them out there... Please help us.

"Energy Efficiency Advisor" Faysal Abdikahin and his colleague Joshua Burke engaged my father a senior citizen into replacing the furnace, air conditioner and watercooler in our family home without my consent (I partially own the house) after reviewing our bills without my consent. They told him that it would save on the bills. I work out of town and when I returned yesterday both young men showed up to the house with three bags of chips - letting me know that they thought my father was a good person and wanted to help him. Faysal who lives in Kitchener... told me that he planned to visit my father every Saturday. This crafty guy let me know that he wasn't leaving the house when I told him to get out since my father invited him in. So there I stood in my house with these two tall young men in my house chatting up my father while I called family friends to alert them to the fact that the rip off artists were back and had taken a "personal" interest in my father. After four visits to the house they seem to want to be treated like family and now have plans to be back next Saturday. This conduct is totally inappropriate. Not sure what their plans are but I do not want to ever see them back in our home. How can this be stopped. Not sure what the implications are for the bill because I haven't seen the documentation.