OPT 7 Lighting
Reviews and Complaints

So, I ordered some led taillights from OPT7. I was looking for the dually style, but they didn't have that option. So, I ordered a second set, making sure I had the right part number, but it was still wrong. I tried calling them, but couldn't get anyone on the phone. After two months, they still couldn't give me the right part number and just said they couldn't fit my truck with taillights. I checked their site and my truck was listed as available, but they didn't give me any explanation. They just left me hanging after wasting my time for two months.

This website, OPT7, looks pretty nice and fancy, but don't let that fool you. I've bought a bunch of stuff from them in a short amount of time, and every single thing I got was a total dud. I'm talking two HID kits and two HID fog light kits, all of which failed on me. The ballasts would just stop working after a few weeks, leaving me in the dark. And the only way to get in touch with these guys is by email, which takes forever for them to answer. When I finally managed to return my stuff, they never even gave me my money back. So, yeah, I'd say stay away from this site if you don't want to waste your time and money.

Got me some bulbs for my 2014 VW Jetta from OPT7, thought they were made for my ride but turns out they ain't. Needed some special bracket or mod to get them in, and the wires were way too long. Tried to get some help from their customer support but it was a no-go, they wouldn't take the bulbs back 'cause I was outside the return window. I mean, I did order 'em back in July and they just sat on my shelf 'til January when I finally had time to try and install 'em. Lesson learned, I reckon. Next time I'll go for some plug and play bulbs, there's a few out there that are the same price and less of a hassle.

I had OPT7 headlights for about 2 and a half years and one of them started blinking when it got hot. I was pretty bummed out about it, so I tried to warranty the light. Unfortunately, OPT7 told me that the light was out of warranty and that the fluxbeam was also discontinued. I was pretty disappointed that they couldn't help me out, but what really got me was when they told me to look elsewhere for a replacement. I mean, come on, that's not really the kind of customer service I was hoping for.

I've bought 7 sets of lights from OPT7 for my vehicles, but after this experience, I'm not sure if I'll be buying from them again. It's a shame because I really liked their products, but if their customer service is going to be like this, then I don't think it's worth it.

I wish I hadn't wasted my money on these headlights, and now I have to buy a whole new set just so they match. It's frustrating, to say the least. I wouldn't even give them one star, but I had to in order to leave a review.

Overall, I would say that if you're thinking about buying from OPT7, beware. Their customer service sucks and they don't seem to care about their customers once they've made a sale. It's a shame because their products are pretty good, but if something goes wrong, you're on your own.

I recently got my hands on the OPT7 light kit and installed it on my Vulcan nomad. I must say, I took my time with the installation and made sure everything was done professionally. However, my excitement was short-lived as the LED colors started failing as soon as the season started. It started with the red color, then blue, and eventually green and white. To make matters worse, the lights would just flash on and off, making it impossible to use them.

I contacted the company and they sent me a replacement module, which fixed the problem for two days. Unfortunately, the red color stopped working again, and for me, that's the most important color for nighttime driving. I was disappointed to learn that the system was not as reliable as I thought it would be. I'm not one to opt for cheap stuff, but I didn't realize I was going cheap with this system.

I reached out to the company to inquire about a professional-level module, but they informed me that they don't make one. I spent many hours installing this system, and it's frustrating to see it go to waste. I wouldn't recommend this product unless they offer an upgraded processor/light control module. It's a shame because the system has great potential, but the reliability issues are a deal-breaker for me.

I've been a customer of OPT7 for a while now, and I've had a pretty good experience with them. However, my recent purchase left me feeling pretty frustrated. I decided to upgrade my bulbs, and since I had moved, I updated my mailing address before placing my order. Unfortunately, when I checked the order status, I realized that it had been mailed to my old address. Needless to say, I was pretty angry about this.

When I contacted OPT7, they told me that they couldn't refund or reissue me another bulb because it had been mailed to the wrong address. I explained to them that I had updated my address before placing the order, but they still refused to help me out. I was pretty upset about this, and I felt like they were being really unreasonable.

Eventually, they told me to go to PayPal to file a complaint and get a refund. I was really surprised by this, and I couldn't believe that they were making me go through all this trouble just to get my money back. I ended up losing money on the purchase, and I wasn't able to get another bulb.

Overall, I have to say that I'm pretty disappointed with OPT7. While I've had good experiences with them in the past, this recent incident has really soured my opinion of them. I would caution anyone thinking about buying from them to be very careful and make sure that all of their information is correct before placing an order.

I recently made a purchase from OPT7, opting for a tailgate light bar with a rear sensor. However, I was quite disappointed with the experience. Firstly, the company decided to split my order into two different shipments, which were delivered by two different carriers. This seemed quite odd to me, and I couldn't help but feel that something was not quite right.

To make matters worse, when the carrier (USPS) delivered the 60" long light bar, they claimed to have left it in or at my mailbox. Now, I live in a community that has a mailbox which is only large enough for letters and small packages. There is simply no way that a 60" light bar could have fit in there. Despite this, OPT7 insisted that the item had been delivered, leaving me feeling frustrated and cheated.

When I tried to get some justification from the company, they put me through the ringer. They only offered a discount on another product, which I was not interested in, or a courtesy replacement if I could provide a police report or a lost/stolen letter from the carrier. This whole experience left me feeling like I had been scammed.

I would strongly advise anyone considering making a purchase from OPT7 to stay away. The company's decision to split my order and use two different carriers, coupled with their refusal to take responsibility for the missing item, has left me feeling like I wasted my money.

So, I recently had an experience with OPT7 and I gotta say, it wasn't the best. I had a warranty claim on a defective HID ballast that was right out of the box. I contacted their customer service and it took them almost a week to respond to my emails. I mean, come on, that's a long time to wait for a response.

Anyway, after they finally got back to me, they gave me some troubleshooting tips and told me that they would replace the bad part. At first, I was relieved and thought that they were going to take care of the issue. They even said things like "Sorry to hear about the one bulb not performing as expected. In cases like this I can simply replace the component that is not working correctly with a brand new part." and "Let me know the results and I will get that part shipped out ASAP, thank you!"

But then, when I provided them with a copy of my invoice, they changed their tune. They told me that they wouldn't be able to send me a replacement part because the kit was ordered through Warehouse Deals, Inc. and not OPT-7. I was pretty disappointed to hear this because I had ordered the light from Amazon, Warehouse Deals, NIB with a 2-year warranty. I thought that OPT7 would stand behind their product no matter who sold it.

Overall, I was pretty let down by my experience with OPT7. Their customer service was slow to respond and they didn't stand behind their product like I thought they would. If you're thinking about buying from them, I would definitely do some research and read some reviews before making a decision.

So, I had a pretty frustrating experience with OPT7. I placed an order on their website, but then received an automated email saying that my order had been cancelled. I was pretty confused and frustrated, especially since there was no phone number listed for me to call and figure out what was going on. I ended up emailing them, and they responded with a list of reasons why they might have cancelled my order. It seemed like the issue was that my billing and shipping addresses didn't match, which is understandable since I'm currently visiting my parents in New York but live in Florida. However, I've had similar issues with other companies before, and they were always able to verify that there was no fraud involved and ship my order anyway. OPT7 didn't seem willing to do that, and instead just directed me to their eBay store.

I was pretty annoyed by this, especially since I had a coupon code that I could only use on their website. I explained this to them, but didn't get a response. It seemed like they were just trying to avoid selling me the product at the discounted price. After doing some more research, I also found out that they won't honor their warranty if you buy their products from a third-party site like eBay. This seems pretty sketchy to me, and I've seen a lot of reviews from people who have had issues with their products failing within a year.

Overall, I'm not super impressed with OPT7. It seems like they're more interested in pushing people towards their eBay store than actually providing good customer service or honoring their warranties. If you're thinking about buying from them, I'd definitely recommend doing some more research and considering other options.

I recently ordered two LED kits from Opt 7 and unfortunately, I received the wrong parts for one of the kits. It was quite frustrating as my truck was sitting with the bumper and grill removed until I received the correct parts. I tried emailing customer service multiple times but didn't receive any response. It took three attempts to finally get someone to respond to me.

When I finally got in touch with customer service, I spoke with Salvador Gonzalez. I explained the situation to him and he was very patient and understanding. He reviewed my order and confirmed that I had received two H11 kits instead of the 9005 Fluxbeam X Kit that I had ordered. Salvador suggested that it might be a miss-packaged kit and asked me to confirm the contents of the box. I confirmed that it was indeed an H11 kit and that it didn't fit my truck.

Salvador then submitted a return replacement kit request for me and assured me that I would receive the correct kit as soon as possible. However, I was disappointed to learn that I would have to wait until I returned the wrong kit before receiving the correct one. Removing the bumper and grille to get at my headlights was very difficult and time-consuming, so I was frustrated that I would have to wait another week and a half because of Opt-7's mistake.

Despite my frustration, Salvador was very professional and understanding. He apologized for the inconvenience and explained that it was company policy to receive the wrong kit before sending out the correct one. I appreciated his honesty and professionalism, but I couldn't help feeling frustrated with the situation.

Overall, I had a mixed experience with Opt-7. While I was pleased with the quality of the products I received, I was disappointed with the customer service. It took multiple attempts to get in touch with someone and the process of returning the wrong kit and receiving the correct one was frustrating and time-consuming. However, I appreciate Salvador's professionalism and understanding throughout the process.

because the diagram didn't help much. The website is confusing and hard to navigate. The products themselves seem decent, but the customer service needs improvement. Overall, not impressed with OPT7.

Yo, so I had to call up OPT7 to get some help with their product and they sent me a diagram that was supposed to help me out. But let me tell you, that diagram was about as useful as a screen door on a submarine. I'm gonna have to return these items because I can't figure out how to use them.

And don't even get me started on their website. It's like trying to navigate a maze blindfolded. I couldn't find anything I was looking for and ended up getting frustrated.

Now, I will say that the products themselves seem pretty decent. But when it comes to customer service, OPT7 needs to step up their game. I wasn't impressed with the help I received and it left me feeling pretty disappointed.

Overall, I wouldn't recommend OPT7. They need to work on their customer service and website before I'll consider buying from them again.

So, I bought this OPT7 product from opt-7.com and it was supposed to be the bomb. But guess what? It didn't even last a year! I was so disappointed. I reached out to their customer service and they said they would send me a replacement. But then, they changed their minds and said they wouldn't. What kind of customer service is that? I'm not impressed.

I gotta say, OPT7 ain't the best when it comes to customer service. I mean, they only send out those bot emails and don't even give ya a phone number to call. And don't even get me started on their lights - they're faulty as heck. I tried reaching out for help six times and got straight up ignored. I wouldn't recommend these lights to anyone.

I gotta say, my experience with OPT7 was a real doozy. I was trying to get some replacement Flux X LED lights, and let me tell you, it was like pulling teeth. These folks had no idea what was going on, and it was a real headache trying to get them to understand what I needed. I mean, come on, how hard can it be to replace some lights?

Honestly, I think all of us customers should band together and get ourselves a lawyer. This company is just plain piss poor, and they need to be held accountable for their shoddy service. I mean, if they can't even handle something as simple as replacing some lights, what else are they screwing up?

Overall, I would definitely not recommend OPT7 to anyone. Save yourself the headache and go with a company that actually knows what they're doing. Trust me, you'll thank me later.

I recently purchased my second set of lights from this company, but unfortunately, I've had some issues this time around. The first set I received was dead on arrival due to a non-working control module. I tried the second set and they worked great for about a month, but then they stopped working. When I investigated the issue, I found that a control box was the problem. I filed a warranty claim, but it was denied due to alleged improper installation. However, this was not the case, as I had replaced the fuse with a 10-amp as they recommend. Unfortunately, they did not bother to ask me about this, before denying me the warranty coverage. While they recommend using a 10-amp fuse, it is not a requirement. Also, the supplied cigarette adapter would require a 20-amp fuse, which seems odd. I believe that the company should stand behind their product, and not look for ways to deny warranty claims.