Optical Outlets review: Prescription filled and paid for by medical plan, but never received.

I placed an order for contact lenses in April/May 2023, I was given the first trial box which caused me some "allergy"/discomfort, itching in my eyes; I returned to the Wesley Chapel store, I notified the inconvenience and the young lady who attended me gave me another brand of lenses with some standards "approximate to my prescription" but it was not the correct prescription, I indicated that this brand did not cause me any discomfort, to which I was told that they would be returning the previous order and requesting a new order for which they would be calling me back so I could pick up my order properly, which has not happened yet.

I have called multiple times and have even gone by the store and no one can tell me why they have not delivered my order, they indicate that the supervisor will be calling me back and she has not called me either.

I have been waiting for almost a year for my contacts (which I wanted for my wedding and thanks to the poor service and disorganization I could not get them on time and I am still waiting without any response).

This order was paid in full by the medical plan.

How will you resolve this situation?

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