Stanton Optical
Reviews and Complaints

After sitting appointment and asking question. Total misleading experience. Not trained. Had me sit in room waiting for virtual exam for thirty minutes. Then put me back in waiting area. Then to another room and could not adjust equipment. Had me slide almost out of chair. Then examiner said I need on site exam and no one going to be there until over a month out. Still wanted to sell me glasses. Then was going to do a referral. Then said no one really does what the examiner just told me I needed. Three people up front try to be argumentative with my wife. Never again!

I recently did an eye examination and ordered two pairs of glasses. The examination was virtual. Your Optometrist appeared to be from another country and spoke broken English. I don't believe he understood my direction.

I specifically came in to get bifocals that would be set to 31 inches so I could view my computer screen with ease. I gave those instructions to your Optometrist, and he acknowledged my request. After the examination, I once again asked if the bifocal was set to 31 inches and he did not answer. The associate at the store stated the glasses would be set to view my computer and ushered me out of the room.

I did not need standard bifocals. I purchased two pairs from Stanton Optical last year. I believe I was misled, If your firm could not fulfill my request I should have been advised.

Approximately 3 months ago I went into Stanton optical to get my glasses ordered or my eyes checked I needed bifocals I paid cash for my glasses almost $400 today both screws fell out of my glasses and I found one lens I contacted Stanton optical here in Sacramento and he said nope sorry they can replace the screws but not the lenses that I would have to pay for them and I can't just pay for the one I've lost or when it fell out and I would have to pay for both of them when I pay $400 for a pair of glasses I expect them to stay in longer than 3 months

Worst optometrist experience of my life. When Dr. Fackrell came to call me to his office, he ran back to it instantly before I could get my stuff together. So I could not find him or his office.

When I eventually wandered into the right room, he mumbled something to me that was indiscernible through his mask.

He proceeded to do a normal eye exam, except that he clearly didn't give a damn;

He mumbled 1 and 2 as inaudibly and unenthusiastically as someone whose kid just died. This wouldn't be the worst thing in the world, if he didn't start skipping sections of the test if I took more than a second to choose. He was also very reluctant to show me the previous 1 after he said 2. Any other optometrist goes back and forth a few times, to make sure the patient is happy with the choice.

He also would not have given me prism lenses if I hadn't specifically mentioned it. He eventually reluctantly gave me a half hearted test for it, and said, "well, I guess I can add some prism."

I ask that he is removed, and his license revoked.

After the test, I was abandoned in the main room of the building, with no instructions, and no help in sight. I strolled around looking at frames, and tried to find the ones that go with the $80 deal. Eventually I found exactly 3 pairs, which belonged in a costume shop for pedophiles and clowns.

There is a giant sign saying same day pickup. But after they took my money, I was told it would take 2 weeks!

I went into the office at 5071 Monroe st. Toledo Ohio on 9/12/2022 for an eye exam and to purchase contacts.

I did order a 6 month supply of lenses. It took over 3 weeks to get them. When I did receive them and wore them for a week or so, I was having trouble with the script and could not see very well. I called and told them about it and they said I would need to come in. I scheduled another exam on 10/25/2022. This exam showed a total different prescription. How can that be in just a months time?

They did reorder the lenses but only the unused one. So I am paying for several weeks of lenses that were the wrong prescription. I am not sure why?

As of this date of 10/31/2022 I still do not have any contacts and you have had my money since 9/12/2022. I have copies of the eye exams for the sept and oct exam.

I did not get a chance to wear the trial contacts before I opened the new boxes because only one box (for one eye) came in.

I have been getting the run around and would like a set answer.

I was in the store on September 12, had an eye exam, ordered contacts, paid over $600.00 before I left the store, and I still do not have my contacts.

I should have been informed if there is an issue getting the type of contact I wanted. If so I would have looked at another brand or type.

I do not have any contacts at this time because the contacts that I wear are daily contacts.

The store did give me a pair of monthly contacts (only one) to wear but my issue is that I only have one pair. What happens if I lose a Lense.?

Waiting over a month for a product of this sort is unacceptable.

So Monday we had an appointment at your other location on Atrisco my husband and I arrive and they tell us that they called to cancel our appointment and get us rescheduled because they changed their hours never got a phone call never got a voicemail nothing didn't offer to help us at all we thought we tried the other location in the Northeast Heights off of Louisiana and Menaul when we were on our way there was a fender bender so we arrived about 7 minutes late I did call didn't know I was calling the call center to tell him that we would be a few minutes late and he said okay thank you for letting us know as we arrived to the store they turn us away and said they can help us because we were 10 minutes late customer service was rude I work in healthcare I've been an office manager and a patient coordinator for 14 years that's not the way you handle your patience and we will never come back to you again employees were very unprofessional and immature

STANTON OPTICAL

Please note I live in Mt Shasta, CA. It is 141 miles round trip to Stanton Optical in Redding. Driving time round trip is 2hrs 15 min.

6/23/2022 Eye Exam

Ordered 3 pair of glasses:

One pair progressive

One pair reading (was talked into this)

One pair sunglasses

Trial Contacts

Pick up 7-10 days

6/29/2022 Returned to pick up order

Order was wrong received one pair distant glasses

And one pair of reading glasses.

Contacts were not in yet will have to return. Told them the glasses were not ordered but I would try them and see how it goes.

7/5/2022 Returned glasses not working impossible to go from progressive prescription to single vision. Employee that was there on my first visit verified that the glasses were not what I ordered she heard me talking to Ryan and telling him what I wanted. There seemed to be something wrong in the computer with my account/prescription. There was much confusion. Due to the problems glasses were reordered no further charge.

Ordered:

1 pair progressive transitions

1 pair progressive

Kept sunglasses originally ordered

Picked up contacts, tried them on could see at a distance but not close up. Needed to get used to them. Pick up new glasses 7-10 days

(Date) Called Zoey had questions about contacts still cannot see close up or read. Ordered a different brand of trials. Will wait to pick up glasses a

7/11/2022 Returned to pick up glasses and contacts



7/26/2022 Returned cannot see with glasses or contacts. Close up and reading impossible/blurry. Distance not clear, having to go back and forth with my old glasses. Makes me really sick. Comment was made about refractor problems the first week they were open. Ryan suggests I make an appointment for a second exam (another trip). Other employee suggests it be done today.

Eye Exam new prescription completely different from previous one

All 3 glasses and trial contacts were reordered with new prescription. Was told to keep glasses.

8/10/2022 Returned to pick up glasses and contacts. Received notifications that everything was in. Sunglasses not in.

Pair of progressive/transitions were not transitioning. Order was incorrect. Have to send them back.

Tried on one pair of glasses/progressive. Could see distance clearer than before. Still seemed to have trouble seeing close up while I was in the store. Giver them a week to try out with new prescription.

I also asked why I was told to keep my last glasses with the wrong prescription. I returned them so that the frames could be reused.



Tried contacts next day at home unable to read with them, vision didn’t seem right at all. Had much difficulty removing right eye. It would not come off eye lens. Took along time and many attempts cause sever irritation.



Kept trying glasses but having to return to my old glasses in order to see close up and read. Keeps causing problems at work when drawing up small doses of medications

I feel like I am going crazy. I have had glasses for over 20 years. It has never been this complicated.

To date I have spent 13.5 hours driving time. Not counting the time spent in the store. I have drove 846 miles costing me over $250.00 in gas. I have lost wages from taking time off work. It has been over 2 months since my first exam and original order and still I do not have glasses I can properly see with.

On 7/21/2022 I ordered glasses I was told they would be ready on 8/4/ as of todays date my glasses are still not available. No phone calls from stanton to let me know of the delays. When I try to call the store, I get a customer service, who simply says the order has been delayed no explaintion as to why. I need these glasses to work and they know this but do not care. This is the worst customer service I have ever had. They advertise quick service but that is untrue. I have had to go to another eye glass company to get my glasses so I want my money back and it known this is the worst place to get glasses.