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Optimum

Optimum review: E-mail

M
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5:16 pm EDT
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As of September 8, 2023 I can no longer receive any E-Mails on my optonline.net account. I was just informed that my account has been dropped due to inactivity with my Optimum Online Web E-Mail account. Apparently as of this past May 2023, Optimum decided that they will cancel all E-Mail accounts due to inactivity. I was told by a customer service representative named "Julia" that Optimum had notified me of this situation, however, I WAS NEVER NOTIFIED, either by U.S. Mail, an E-Mail, a phone call, or online. I have not had the need to use online E-Mail since I have been satisfactorily using Microsoft Outlook 2010 for over 10 years for my E-Mails. I was also told by "Julia" that I should have logged in to my Optimum Online E-Mail account at least once a month so that I wouldn't be dropped. Had I known of this I definitely would have done so. We've been a Cablevision customer and then Optimum customer (same company different name) for over over 30 years. We are presently paying Optimum $274.00 a month for services, including E-Mail. This treatment by this company with me is outlandish and uncalled for. I am hereby requesting reinstatement immediately of my Optimum Online E-Mail because my current E-Mail address is used by people, Doctors, Hospitals and companies that I do business with. This dropping of my E-Mail account represents an EXTREME HARDSHIP to me. I am medically not well and this unnecessary stress is NOT GOOD for my health.

Thank you for all of your help re: the above stated situation.

Sincerely,

Sheldon Fassman

[protected]

Desired outcome: Restoration of my Optimum Online E-Mail account using my E-Mail address of [protected]@optonline.net

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  1. Optimum Contacts

  2. Optimum phone numbers
    +1 (866) 200-7273
    +1 (866) 200-7273
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    Customer Service
    +1 (973) 230-6048
    +1 (973) 230-6048
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    New Jersey, CS
    +1 (973) 230-2037
    +1 (973) 230-2037
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    New Jersey, Sales
    +1 (203) 870-2583
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    Connecticut, CS
    +1 (203) 870-2492
    +1 (203) 870-2492
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    Connecticut, Sales
    +1 (631) 393-0637
    +1 (631) 393-0637
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    Long Island, CS
    +1 (631) 393-0707
    +1 (631) 393-0707
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    Long Island, Sales
    +1 (718) 860-3514
    +1 (718) 860-3514
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    NY: Bronx / Brooklyn / Westchester, CS
    +1 (718) 975-1140
    +1 (718) 975-1140
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    NY: Bronx / Brooklyn / Westchester, Sales
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  3. Optimum emails
  4. Optimum address
    6 Corporate Center Drive, Melville, New York, 11747, United States
  5. Optimum social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 19, 2024
Optimum Category
Optimum is ranked 59 among 64 companies in the Internet Providers category
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