CB Drug Store OptumRx Drug refills

OptumRx review: Drug refills

John Shadden of LUBBOCK, US

Nov 30, 2023 5:27 am EST

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Every time I submit a drug refill request, (from my prescriptions page) and it is changed, in spite of being informed that my records was updated to say that substitution would not occur again. I have had this happen about 6 times in the last 5 months, each time I have been able to cancel the order except for the one last week. I submitted a cancel request within one hour of original refill request, but it was expedited because they stated that they did not check their email in a timely manner. It looks like a "bait and switch" situation. It appears that they expedited the order to enhance their performance percentage in "order fulfillment" measurement.

I was given inaccurate information to several of my emails to the "support team", including co-pays, tier placement and my records being updated. I suspect that there is a "customer support" team that responds to customer/clients inquires and a "shipment fulfillment" team that pulls and ships the Rx orders.. it appears that there is an extreme disconnect between these functions.

FYI: Symbicort is the drug that I was originally prescribed, and it was fulfilled the first time but after the original shipment any attempt to refill it has been changed by OptumRx.

John Shadden

[protected]@yahoo.com

Claimed loss: I want to return the incorrect drug shipment that was forcibly delivered by OptumRx.

Desired outcome: I want to get the drugs I order and as ordered by my Dr, not the generic drug as Optum dictates I will get. Neither a Dr Rx nor a client's order should be changed with the client's prior agreement.

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OptumRx Contacts

OptumRx phone numbers

+1 (800) 788-4863
+1 (800) 788-4863

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Customer Service & Home Delivery

+1 (877) 889-5802
+1 (877) 889-5802

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Medicare Prescription Drug Plan Members

+1 (877) 889-6358
+1 (877) 889-6358

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Medicare Advantage Prescription Drug Plan Members

+1 (800) 711-4555
+1 (800) 711-4555

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Prior Authorization (Physicians

+1 (866) 218-5445
+1 (866) 218-5445

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Specialty Pharmacy

+1 (888) 445-8745
+1 (888) 445-8745

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OptumRx emails

clientadvocateteam@optum.com

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Support

OptumRx address

11000 Optum Circle, Eden Prairie, Minnesota, 55344, United States

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