Orlando International Airport (MCO)
Reviews and Complaints

It is not signed adequately (or at all as far as we saw) that a person should not follow rental car signs in terminal B. After wandering to empty lots and back for 30 min, we found "the line" in the land of lines. Several hundred people waiting for a rental car counter in terminal A.

It is not like the agencies do not know how many people are coming on specific times and flights to pick up a car. After a career of travel in all states of the US and over 50 countries, I have NEVER seen such lack of service and foresight.

This is unforgivable. We lost hours of our time.

On December 31st around 12:15pm I was at the Orlando international airport to check in (going to NY JFK Airport) I encountered a very rude/ unprofessional TSA agent. I would like for the airport to be considerate of people who are expecting a child. They should provide them an alternative when going through security. The medal detector should be a choice, instead of forcing customers to go through a body scanner that may potentially be harmful to a fetus causes or worsen cancer cells to the human body. The TSA person was insensitive, and discriminated against me. He did not give me a choice to go through the medal detector. He was adamant and insisted that I was to be isolated and patted down as if I was a criminal. All TSA's at security checks should be properly trained to follow the same standard. I felt humiliated. The more I think about it the more I can't believe how unprofessionally this man handled the situation.

Three subjects sitting in SWA GATE 102 with no masks and in plain sight of SWA staff.. nothing said.

On 08/20/20 parked my car around 6:00 am for my trip to Texas used my SunPass, I assumed it was working no receipt was issued. Trip back Sunday 8/23/20 around 11:00 SunPass did not work "said my TAG INVALID" SIGNAL
to attendant in charge at that time, we have to reverse car and position to explain the problem. We handed our Transponder she run it, no word of what it was happening, did not say if it was working or not, handed the transported and said $79.99 short term charges. We assumed SunPass did not worked this is why we paid cash. When I updated card on Monday 8/24/00 I saw charges totaling $57.00 on dates 08/25/36/27 never used SunPass, however they claimed there was nothing they can do. I had destroyed the receipt thinking everything was ok. I was unable to produce a copy in the meantime this lady charged me twice. Want you to know what is going on with your system. I am sure you do this lots of time. Can't prove I paid but it was coincidental that I updated card and I was charged so the attendant did run the SunPass never told us but overcharged us for $79.99. Please be aware of what is going on. Sincerely, Norma Hess, Sanford, Florida

Hi! I was traveling from Orlando, FL by Untided to Washington, DC yesterday morning. When I got home yesterday afternoon and checked my suitcase I found that my kid's toy dog slinky, we boght at Disney, was stolen from my checked-in bagage. This is disgraceful. What am I supposed to tell my kid?
I would like for the toy to be returned to us.

My daughters and I were flying back home on Jan 18 2020 from a trip to Disney World. Never in my life have Ive got treated so poorly. This TSA totally humiliated me and what she did was totally unprofessional and uncalled for. Ive been waiting for 2 weeks now for someone to contact me over this incident from MCO. But now all my emails are being ignored and Im still waiting for someone to contact me over this incident. This also is very Unprofessional MCO.

This morning inside the Orlando Intl' Airport 3rd public foodcourt, I was harassed again by another GOAA goon employee who approached me with 2 officers because "they were checking for travelers" again. I was humiliated in public on the B side food court lounge chair as passengers all were looking in shock and aw. I had a Disney store meeting on the B side, but I arrived early so I bought a Starbucks drink and dozed a sleep from 5:50am until I got woken up by a tall black male GOAA employee wearing glasses, who did not address his name nor greeted me as he was questioning me with a rude attitude. As some. Disney store employees witnessed the GOAA employee and 2 officers harassing me with questions, I immediately showed them my ID and verification which by law I do not have to and am not obligated to do so! I will be contacting my fellow Disney executive offices today and file another complaint against GOAA for harassment and public humiliation!

I have just gone through security on way to 1815 virgin Atlantic flight to Glasgow. I was travelling with my husband, 6 year old daughter and 4 year old son. My son had fallen asleep in buggy and I was told I had to lift him and put buggy through scanner which is fine. The wheels had to be removed from the buggy to fit it through. My issue is that when it came out the other side my husband was being searched and was being put back and forth through the scanner and was in a large queue. I was left holding a large sleeping 4 year old and no one would help me get the buggy off the belt. I managed to put the wheels back on but could not physically lift the buggy. I have a slipped disc in my back which is now causing me great pain. I have honestly never met such rude and unhelpful staff in my life. How any human being could stand and leave someone helpless like I was is completely beyond me. Every member of staff there needs a serious lesson in compassion and customer service. The way I was treated is disgusting.

Why is smoking allowed anywhere once you exit the airport to the shuttle bus (North, South, Mears, Hotel, etc) pickup areas. As soon as you exit the doors the entire area reeks of cigarette smoke walking to the bus pick up areas or waiting In lines.
Please ban smoking in these public areas as you have within the airport; individuals (young and old) should not be subject to 2nd hand smoke as soon as they exit the airport or walk/wait in lines for airport shuttle services.

I flew in with my wife today October 3 around 8 pm I do not think this person should be in customer service, she was extremely rude and unkind to me and my wife .
For me to take time off my day and write about it says a lot, my first impression as soon as I get to the airport is this women who has attitude and is unhelpful.Please have this sorted out as I do not want others to have to deal with such awful woman.I am sure someone like this that gives such awful first impressions is not needed at such a wonderful airport .

On Wednesday August 7th I purchase a tickets from Orlando, To Cali Colombia with Avianca, (bussiness Class) With everything to do a Party for my niece; on Saturday August 10th ( dresses Etc, )
the Luggage didn't come that day, Avianca Give me a Receipt for the 3 Luggage that I had,
My Cedula, or very important papers where there, I call several times, next, day, following day and they don, t have an answer, on Friday 9th i come back to the airport
and they don; t even know where they are, finally after 4 hours they find my luggage and said that next day Saturday 10 at 11 pm the luggage arrive, I have to buy Clothes, for me, my niece, I have an issues with the colombiam passport . and ending getting new cedula, new passport, they delayed my process to comeback, and on top of that i have to buy my return for Wednesday 14, because the passport was not ready for Tuesday 12, and they charge me AGAIN
After ALL TIME THAT i loose, and new papers that i have to get I endind PAY MY RETURN ALSO.

I am on this flight now. This flight landed at 7:30pm 8/18/2019 and for the next hour has been stopped on the tarmac. According to the pilot the delay is due to awaiting another plane to move so this flight can get to the assigned gate. The cabin has become very hot. Passengers are becoming very vocal and hostile. I would like to suggest looking into the root cause of this problem and taking corrective action to ensure it does not keep happening. I would also like to suggest providing more options such as the ability to dock at a different gate when this happens again. This has personally cost me an important business opportunity already and I will be late for a second opportunity and that negative impact on me is very unsatisfactory. Please look into this incident and take corrective action. Thank you.

We were trying to board our plane, spirt airlines and when we were going thru the check bag line, the security cop was delaying us from catching our plane on time. He skipped our bag over 4 times saying he had to take the bags in order. He kept going back to a bag that no one was claiming and we were telling him which bag was ours and informed him that we was gonna miss our flight and he still kept us standing there waiting while speaking to his coworkers. We missed our flight by 2 mins or less. We have no money to stay here and we r literally stranded at the airport till tomorrow morning. It's definitely the security fault.

I am getting on a flight this morning and I go through tsa and they tell me something is wrong with my bag so I go to the table for them to tell me what is wrong and they mean to tell me that I have items that are too big and are bigger then 3 oz. so then they take 3 things out of my bag and throw them away and they were never even opened I think this is bogus and it completely ticked me off

My family & I had a great vacation we got to the MCO airport on time heading back home to BWI. Until it turned out to be a horrific Sunday. While heading towards security check my family & I was asked by TSA for boarding passes along with our ID. I pulled out my Drivers License with boarding pass. The gentleman told me that my last name was different from the boarding pass. He asked did I have a passport or marriage license displaying my married last name. I told him no & my credit card is the only personal card with my married name on it. Than he proceeded to tell me he had to call someone to ask what to do. We waited for 20 mins with no resolution than another TSA gentleman came over to ask the same questions. He explained I had to go over the counter to speak with another TSA to fill out a name change form & sign/date it. My problem in this matter why didn't the first TSA tell us that in the beginning so we didn't have to wait so long. In the meantime my flight was leaving in the next 25 mins. I kept telling him we are going to miss our flight and they kept reassuring me that we had time and we will make it. That was an understatement, after all the inconvenience the TSA put my family & I through we ended up missing flight. The gate had closed 5 mins on our home! I told the lady at Spirit what happened at TSA but the only option was to fly connect flight to Dallas, TX than to BWI. So my original flight from Orlando to BWI was suppose to be 1 hour 50 mins trip turned out for my family & I to a 5-6 hours flying! This whole situation could have been avoided if the TSA would have not kept us standing for 20 mins with NO solution. Instead hw should have alerted Spirit airlines of the situation. Their was NO compassion from TSA's in this matter, my family & I will never forget this horrific experience. My youngest daughter first time flying & she is now traumatized and don't want to fly again! My mother was in the wheelchair and was sickened by the treatment! My oldest daughter also was traumatized. And as for myself I felt violated and discriminated from this whole incident. My family & I have the right to be compensated along with some type of an apology.

Interacted with the MOST rude security personnel on our way back from what was a great family trip. When reviewing my sister's ID and boarding pass, an individual tossed my sister's ID on the floor. Extremely rude and unprofessional when getting our baggage ready to be scanned. I have never been so unimpressed with the security staff in all of my travels.

First everything was smooth until I went through the scanner and I beeped. They pulled me back instead of checking me near my items which were in 2 tubs on the belt. I had no way of seeing them as they sat on the belt for 10 minutes unattended one which had a pocketbook and the other tub containing my iPad. Not only was I pulled aside but several more. This is poor practice and the TSA agent said don't worry there are cameras everywhere but yes there are, but that still doesn't stop people. They easily could've been taken while I was on the other side. I have traveled many places domestic and abroad. If you do get pulled aside, at least you have visual contact with your belongings. Poorly run there and this should not happen. Secondly, I visited a coffee kiosk today near gate 10. There are three young girls there working the kiosk. None of which they really understood ENGLISH. This is the US, not Mexico. I shouldn't have to speak Spanish for these girls to understand me. What's this country coming too. Please hire people that can speak our language please.

Took to line to get through customs and it.took far.too long - and after we purchased duty free, then they corralled us onto a train that took us to airport exit instead of our connecting gate and had to go back through security and they took our duty free purchase because of size but we had no opportunity to not go through security and have to throw away the liquor because our bags were already checked. As far as I.am.concerned fhe airport owes us for the liquor that was taken because why did we.have fo be taken to security again? Worst airport experience ever! I literally will not come back to Orlando because of.your awful airport and terrible signs and terrible security and the fact.that you stole liquor from me. Terrible! Garbage!

April 23rd, 2019, my husband and I arrived at the Orlando International Airport, 3hrs prior to our flight to Calgary, Alberta, Canada. Our gate was 95, B terminal, the line-ups to security were extensive. As we waiting in line we read notices advising they were only accepting passengers departing within the next 2hrs. Our flight was not departing within the next 2hrs and we debated on stepping out of line. Luckily, we had decided to stay in line, as our line did NOT move at all for an hour.

The people behind us in line questioned a female TSA Officer walking by as to why the line was not moving. She stated it was busy and that's why they advise people to show up early for their flights. Furthermore, if they missed their flight as a result, they'd have to rebook. After everyone told her the line hasn't moved for an hour, and we all arrived early, she walked away, shrugging her shoulders. If my husband and I had shown up with the 2hr suggested time to arrive prior to our flight, we would have missed it. We needed that time to just get through security - ridiculous!

From the time we got in line and were through security, it had been an hour and forty minutes. We got to our terminal via the train with 25 minutes prior to our flight's boarding time.

I am currently 6 months pregnant, which was a big reason as to why we arrived so early. Planned on being able to sit down and eat before the flight and take our time. Instead, we were rushed and drained from the experience. Furthermore, there was a complete lack of concern shown by any airport staff or TSA Officer to get people through. How was it possible to be at a complete standstill in line for an hour? That entire experience truly put a damper on not only our day, but our vacation as well.

March 20th 2019. I am a 64 year old female who is disabled. I requested a wheelchair to meet me at check in with Norwegian airlines. We were picked up by a gentleman who proceeded to transport one other wheelchair at the same time; he was collecting us together when he hit me in the back with a stroller which belonged to the other person. He only spoke spanish so communication was very limited. We got to the gate eventually with the help of another person. While waiting to board the plane the same man hit me at the back of my ankle with another wheelchair. On my return visit on April 3rd we were met at the gate again with only spanish speaking people, while in a wheelchair the transporter proceeded to put my small case onto my legs hitting me causing pain to my lower legs. The wheelcahir leg on the right side was broken causing my left leg to rotate out and the case to fall causing pain. I did not like being left in hallways not knowing if anyone would return for me without any explanation. All in all the service for disabled persons at your airport was degrading and lacked consideration and left me feeling less than human.