Orlando International Airport (MCO)
Reviews and Complaints

What the hell? I got here hours before my flight to be met by a line that looks like that of a rock concert. Is this how you practice business? How do you maintain success with such deplorable services? I am absolutely stunned that there are at least 1000 people on this line! What the hell is going on here? If I ever miss this flight, so help me god, there will be an escalation, I am connected with the FAA and will not hesitate to bring this to the highest authorities to have this behavior investigated and corrected. Look at the picture I attached, you should be ashamed.

Got to the airport 2 hours early. I spent over 45 min looking for parking. Once inside I saw a line that must of had at least 500 people in it. I asked an airport employee if the line was for check-in and they said yes. I told her if it's not the right line it's going to see me late for my flight and she insisted I stay in line. When I got to the front 30-40 min later it was the wrong line. I had to go to the Frontier Airline desk which took more time and I missed my flight. $100 more to find a different flight. The people at frontier didn't check in my luggage which I carried around the airport until boarding. At the gate there were at least 5 employees milling about the desk and no one paid any attention to the line of people waiting for help. The instructions they gave over the loudspeaker were drowned out and difficult to understand because the English version was sandwiches between their instructions in other languages. Every employee I had interaction with was rude or at the least, impatient and uncaring. Worst airport experience ever. Will never use Orlando airport or frontier airlines again.

Most unorganized TSA process. People are rude, unprofessional and downright disrespectful. They man handle you pulling people from one line to another missed my flight bc they separated me from my children and I had no idea where they were. Come 3 hours earlier not 2 due to the unorganized process. lines r slow and long and it is complete chaos. You think that an airport as busy as Orlando would have a better process in place. Check in is just as unorganized. So if you r leaving from MCO/Orlando come 3-3 1/2 hours before flight and you won't miss your flight like I did

Having spent over 9 hours on a delayed flight ( by over 2 hours) we are informed on arrival we have to circle round and wait on tarmac for nearly another hour, held at gate also as immigration can't let us in due to the reduction in size of customs.
Once off the plane another hour getting through immigration due to the volume of people.
Once again the same issues on my way home, waiting hours for our plane as this is obviously a continuing knock-on effect.
This is an awful service from a major airport.

I was in line to be screen, it was like 12:25 p.m. I pass the metal detector and I show the officer my I.D. were It states that I have metal implants, she ignore me, or didn't care and told me to turn around, when she was patting me she went more then far up from behind, in front of the crowd, and my sister told her if like what she did, because I felt uncomfortable, they wipe my hands and then let me go, I haved travel several times and I never been touch like this before during screening. I think that she needs to be educated or she has a problem how to respect people privacy. My advise to MCO hired people well educated and not sick minds.

I arrived on July 28th from Sao Paulo Brazil to Orlando, FL and brought a dog that spent HOURS inside a plane. When we arrived, we went through Customs, all went well and fast but after Customs we were asked to put all our luggage in the conveyor belt, and some airport personel took the dog. We went to terminal A to wait for the luggage and the dog at baggage claim 12, and they never arrived. We spent over ONE HOUR waiting and I decided to ask what was going on to hear the most stupid excuse possible, that this service is COMPLIMENTARY and is done at the airport's personel convenience?

We pay hundreds of dollars in airport fees when we buy the tickets. So you think it's fair with an animal that is thirsty, tired, spent HOURS inside a crate, because of lazy personel, employees that don't want to do their jobs? I decided to go very public with this and post it every where, because this kind of service needs to end. All these people get paid to do their jobs. No one works for free neither should present this kind of behavior with passengers and their belongings anywhere! And worst, treat an animal with this kind of disrespect and lack of consideration. Every single trip I made in almost 20 years living in Orlando, I always experience such huge waitings for luggage to arrive from the terminal to the baggage claim area, Orlando is worst than anywhere in the world. I am a frequent traveller by the way.

Orlando International Airport is behaving against animals and against passengers with such a lack of respect for years. This needs to end. Service needs to improve.

Wen you arrive for Disney at Orlando Intl. Airport you are greeted by Walt Disney Castmembers...I am appaled by The way some Travelers Treat the Castmembers.Obscene Words, Scream and yelling like it's the cast members Fault...You need to have some Security for the members and the ANIMAL people traveling..Maybe they should of stayed Home..The Castmembers are not BELOW them . Shame on you Disney This would not go on in your Corporate offices..you would have the person removed..Well Shame on you .Read the Newspaper on Violence especially at the Airport..Wake up .Get some security for the Employees..Spend a Shift With them or is it Below the Executives in your air conditioned offices who no one get by your secretary and you are always in a meeting or away..Yeah BS...

We went to the counter of Delta Airlines and waited around 15-20 min to be attended, after that it took the lady another 30-45 min to process a unaccompanied minor boarding pass. When we were done and tried to go to the gate (2:05PM) it was a long line and we were short on time, I explained politely the situation and this two Puerto Rican women, I explained that my daughter was traveling ALONE and we were short on time for the delay in Delta's counter. they were very unprofessional and rude, instead of trying to find a solution, simply said that we had to wait and they didn't care if we miss the flight, because we needed to be there two hours before. I was two hours before and I have my sun-pass as a prove I was there on time! Thank God for a couple that was listening and let us stay in front of them, with out them we would have lost the flight, by the way my daughter was the last one to board the plain. The service in Orlando International Airport is decadent and it is really shameful that since you got a bunch of Puerto Ricans from NY, the service and everything else has being getting worse, you can see them talking to each other and laughing, that is not bad! Bad is! when they don't do there job and are a disgrace for the TSA. I fly one or twice at year as my daughter, but my husband has the unpleasant job to travel even 4 times at week. Why you are doing this to our beautiful Orlando, you can listen to the people around you complaining and is sad. Please I was born in Venezuela, but I am American and love this country, please take care of our airport, is falling apart. Thank you in name of the citizen of Orlando, Born here or not we are American and we love our city.