Orlando International Airport (MCO)
Reviews and Complaints

My husband and I were inbetween flights. We went to this restaurant. The service was horrible. No call backs not even a refill on our drinks. We asked for more napkins and that never happened either. Our food came, and it was like we were eating a whole head of lettuce, and that was it. I would have written this earlier, but I just found the receipt.
SLBarton

As you know, Delta airlines uses gates 75-80 and then some at the end of the concourse. In most cases, these gates service large aircraft with many passengers. There is VERY little passenger seating, espeically for gates 77-79. We are told to get to the airport early and then all we can do is stand for an hour awaiting the aircraft to board. I think it is disgraceful.

I fly all over America all the time and see many airports. You could learn some things from MSP and the way they handle thinks. As you probably know for the last two years they have been voted the best airport in America. I agree.

Unfortunately, my experience at MCO was the big negative in our recent trip to Florida.
Dr. David Sorenson, Duluth, MN

January 2, 2019, traveling on an evening flight out of MCO. The airport shut down the entire tsa precheck line and herded every single traveler into general security. The airport security staff were extremely rude and incompetent, making the line a lot worse, holding up the line and prolonging wait times for passengers. This was a horrendous experience given MCO knew this was peak travel season and they intentionally shut down all tsa precheck lines and created chaos and stress for travelers. For those that paid for tsa precheck, I find this unacceptable and a testament of the incompetence and poorly run airport that is Orlando International airport. Avoid this place at all cost until this airport gets their act together and joins the rest of us in the 21st century and appropriately staffs and maintains the TSA precheck lines.

We came through baggage control (a long queue as expected) and asked Raul Aez (HSS) where the restrooms were he pointed to them and I proceeded to them with my 4 and 9 year old and grandma, when I went to go back to my 6 year old I was told I was not allowed and had to go back through passport check and baggage control, I had at this point not moved two steps from security and asked why? Ms Rodriguez said because I had passed the ‘clean' zone, I explained I walked to an officer asked where the toilet was and had taken a step past him, surely I could go back to the rest of my family? She insisted no as I had crossed the line? I have to say at this point, there were no signs and it was clear I had talked to an officer, there were 4 of them there watching us? Mr Reilly TSA, whom had also witnessed us walking from the baggage side to the officers insisted that yes we had to go through all of security again...I pointed out that my two other children were now ‘ the other side' as were my boarding passes, they insisted the 12 year old go get all our bags and that the four of us already passed had to queue again. I asked if they could take us back through to expediate things due to their mistake, but apparently not their problem, could we move on...Raul was visibly amused and Ms Rodrigues and Mr Reilly were rude. I am amazed that such behaviour to your customers is allowed and that ‘clean' and not ‘clean' zones are not marked or customers prevented from casually making one step over the line. In short, we have found Orlando to be one of the friendliest cities we have visited, but your officers were particularly obtuse and rude.

About 5;45AM, 9th September 2018 I entered the parking garage using the Sun Pass prepaid entry gate like I have numerous times, the gate opened I parked and about 45 minutes later I departed and attempted to exit through the Sun Pass exit lane like I always do, but this time the gate did not open and the toll attendant immediately asked me for a receipt. I told her I never take a receipt when I used the Transponder in the Sun Pass lane and this was the reason I bought a transponder and have an opened credit card account with Sun Pass which is automatically refilled. I was told I would have to pay $17.00 if I could not produce a receipt. I complied and handed the attendant a $20.00 bill and received $3.00 change and the gate was then opened. I have been a Sun Pass holder for many years and used the Sun Pass lanes at OIA many times but this is the first this has happened. I feel that I should be liable for the 45 minutes of parking and the balance of my $17.00 returned. I was given a receipt by the attendant for the $17.00 and should be on file at OIA.

Sincerely

Jack Proctor
2125 McFarland Drive
Cocoa, Florida 32922
Phone [protected]

To whom it may concern,
I am writing this letter about the horrible day my family had at your airport.
It started at 6:30 AM we went through security where they were taking their sweet time to get people through which resulted in us getting to our boarding gate at 6:50 AM for a 7AM departure on September 11, 2018 from MCO to DEN we were told they were sending someone out for us and they came back to tell us the plane left us and the next flight would be at 1:27 PM (EST) then it turned into an hour delay to 2:32 PM (EST) mechanical issues we then switched to gate 677 to board a new plane then the boarding girl (half black girl at gate 677 and male manager) from 2:32PM-4:00PM EST kept saying it would be 20 more minutes for an hour and a half and took their sweet time getting the refreshments and snacks boarded on the new plane. Let me add that we had barely any sleep the night before woke up at 4:30 AM and our plane left us and we had to sleep on the airport chairs where we received many ant bites from an infest of black ants all over the airport.
Back to our boarding experience which is my main reason for writing this letter, the lady that boarded us started asking for each level of people to board, she called for people in level 1 and many people formed a line to board then she was very rude and yelled over the intercom that if people didn't move that she would stop boarding the plane right now!
Instead of being polite she aggravated a crowd that was already aggravated from waiting hours she then said fighting words to me after I mentioned that she shouldn't be treating people that way and that she needed to do her job and keep boarding those nice people onto their plane and that she shouldn't be making rude comments over the intercom there were elderly people, disabled, and small children she held up everyone's time by trying to fight me physically and told me I would board last and my 10 yr old daughter was standing behind me and she rudely asked her if she was with me and told her she needs to move and made my daughter cry. I would like to get this girls name she was tan with long black curly hair in her 20's with a manager who is also black male.
The manager was also having a confrontation with a younger female and told her that he would be the mother [censored]er that would keep her from boarding the plane and got in this young girls face and made her tear her ticket and miss her flight.
This is unacceptable behavior and I want a follow up to be sure something is done about it.
My name is Laura Ramirez this was a frontier flight at gate 677 on September 11, 2018 about 4:00PM EST may I add the manager stepped in when the boarding agent got in my face and let us board the plane and said he would talk with me and never did the plane took off on its flight to Denver with no resolution.
This ruined my family's experience in your airport and makes us never want to fly through frontier again.
I look forward to a reply.
Phone: [protected]
Email: Laura.[protected]@yahoo.com

Travelled from London Gatwick on 14 September, all bags & stroller arrived at baggage reclaim, however we were told all had to be transported separately to be collected at B terminal, left them on the conveyor belt but only the bags arrived - no stroller. there was no one available to help, one airport baggage handler told us there is no way to find out what happened between arrivals & pick up at point B ( belt 29) Can you advise how we might be able to find it or claim for it? Thanks

on the 14th of July 2018, we travelled from Amsterdam to Orlando (MCO), with Delta airelines DL 0127. After a flight of +/- 10 hours with my family, and a delay of 47 min .in Amsterdam ( Schiphol aireport), we were very glad to arrive at oure vacantion destination! But we have experianced pour service from Orlando airport. We had to stay form 2 hours and 20 min in the airecraft, because there was no gate availble!

It is terrible, when you arrive at a round 8.00 PM and you can get off the plane at 10.15 PM! We have clomplained withe Delta airlines and they stated that it was a fault at the aire port. It was awfull waiting for a gate to get free, to start our summer holiday. I 'am claiming a compensation for the inconvience we had to suffer at the airport of Orlando

Southwest flight #925 was delayed and with absolutely no personnel available to assist wheelchair occupants, a random "Ground Transportation" person pulling a flatbed dolly offers assistance, for a "tip fee". It was 10:30 pm and I had no choice but to pay for assistance.

Question: Do you not pay the Ground Transportation personnel who pull the flatbed dollies since they "hustle" the customers for a "tip fee"?

Bettye Mason
[protected]

Saturday july 21st I was on a flight that landed at the Orlando International Airport coming in from Toronto numbered 1670which arrived at 11:19 am. As I was waiting for my assistance in getting to where I needed to go. I took a seat on a bench outside of the Air Canada sign where I thought it was safe for me to sit. I was located near doors number 27 to be exact and I got a shock of my life! That left me feeling very uncomfortable and not safe within this property. As I was sitting on the bench I saw a young/middle-aged African American man come and sit on the other side of the bench and as I was on video chat with my young daughter which I had to hang up rapidly and quickly due to this awful situation. I felt the bench shaking I then turned and see this man had his private part out of his pants making hand motions up and down making direct eye contact with me. I could not get up at the time because I'm a tourist and I'm still unfamiliar with the airport without any assistance. where to go but when this man began to call out to me saying "ma'am, ma'am look at me, do you want to see this" I jumped up out of shaken and began to tell him how disrespectful and disgusting it was and he then began to quickly walk away. I noticed he was wearing navy blue pants with a bring orange shirt and had an ID tag attached to his arm but he was moving quickly I could not see. Once I went inside I notified security and they said they will look for him. With this being said I feel like I cannot even enjoy my stay in Orlando due to unforeseen circumstances that have happened. I feel uncomfortable during a time that is supposed to be relaxing. I am a frequent flyer to Orlando Florida who comes often per year, This situation has left me shocked and frightened and made me not want to fly to the Orlando airport due to feeling unsafe to a worker who is supposed to be there to help me as a customer. This makes myself as a frequent flyer not fly to this airport ever again in my whole life, I believe this situation was the worst thing as a woman could ever experience especially when a woman is alone and not even from the city or state.

-I hope to hear from you soon and I hope this will never happen to a woman like myself again.

Hi my name is Maribel Manzano I was traveling from mco to New York yesterday 7/14/2018 @ about 10:30 am I was a sign a wheel and the lady that push the whairchair was not very polite I was sitting in the chair waiting for my turn than she comes and take me full blast to the gate we have enough time to make but I don't know why she was in a hurry I had told her slow down I am traveling with two minor and she say to me they can catch up I say to her mrs this week is an airport where there is so many people and she say they will be ok when we got to the gate at the sercurity she says to me can you walk I say but all I have is surgery on my foot so she says get up so I try to get up but my pants got stuck in a screw in the chair she comes up and did not even try to remove it easy she just can and tear my pants and when I told her she says you will be ok when we got to the place to sit there to wait for the broad the plane she come up to me in a very quiet voice and tell me to give her a tip I told her I don't have cash on me and she says oh come on you are traveling and you don't have money look and see in your purse so my granddaughter is traveling with me she is 14 years she says I got 3 dollar on me so we gave her the 3 dollar and she said next you will push your self because for 3 dollars nobody works I said to her that fine thank you anyway i am feeling very bad about this situation my confirmation # is FNYQHQ though JetBlue thank you please respond quick about this

I was loading bags in my vehicle and she insisted for me to go around. I advised her My bags were being dragged out by my children when I turned to help my kids she startrf taking pictures of my vehicle. I asked her what she was doing. Dhe would not reply. I proceeded to take pucs of her to file a complaint and fight any ticket in court if thatcwhats she was doing. This occurred on 06/05/2018 at approximately 0015 by AA arriving flights. I would appreciate those camera video being reviews in this person coached and trained on her treatment of guests arriving at MCO. Any citation given will be fought in court and harassment charges will be filed. James Zirulnik. Blue toyota corolla

I am offended by the Cable news network broadcasts. They are 90% negative against o ur current sitting president President Trump. I cannot go anywhere by gate 105 today and not hear it.

Try subscribing to OAN for unbiased news. In addition, mute the broadcast and use closed captioning. Otherwise, I prefer no news if you must.

One America News broadcasts unbiased news. I am sick of going everywhere and hearing negative things about our President when he has done so much in the first 18 months of his term.

My brother flew in from Memphis Tennessee on Friday Night on Frontier Airlines on May 11, 2018, with no Problems. When he left on Sunday morning heading back to Memphis and went through security he was treated with no respect. A month ago he lost a big toe due to diabetes and was in a wheel chair. The security personnel told him to take his shoes off. He told them that he could not unwrap his foot because to the amputation, then then searched his bag. He had his medicine, insulin and two water bottles, snacks and additives for his water that had not been open. They made him throw away the water, snacks and additives before he went through, which I do understand that. They put everything back in the bag, but there was a lady behind him and they put my brothers insulin in her bag and not his, luckily the lady realized this and went to get my brother and told him that his insulin was put in her bag and that it was at the security gate, so he had to go back and get it, THANK GOD FOR THAT LADIES HONESTY. I think that your employees need to be retrained on bag checking and if they are going to empty them then they need to make sure that the items go back in the right one, this could of been very serious for him, due to his diabetes. SHAME ON THEM.

Following a nine and a half hour flight from Britain, not for the first time, we were kept waiting 30 mins on the aircraft and another two hours in the immigration hall with no water or A/C. No change in almost ten years!

No other airport in the world has such slow immigration. It's an absolute disgrace particularly as Orlando calls itself the number one tourist destination in the world.

Unless anyone has asked for help in advance, assistance for the elderly and disabled is non existent.

Introduction of eye/fingerprint machines has only made the process in Orlando slower.

Does the American government really want to treat people this way.

Arrived at MCO around 1:00pm on March 30th to fly spirit airlines on B side terminal flight number 422 flying into Boston ma. When I checked my bag in, spirit employee claimed my suitcase opened and stuff fell out. We then put everything back in including the bag of stuff I bought and secured the bag back up. Bought goods from Daytona Beach Florida where I was staying, put them in my suitcase that I checked in and came home to both bags gone. Cameras should be looked at when checked in at spirit.

The security checkpoints at Orlando are inefficient and reflect complete uprofessional behavior.

This week, we observed at least 4 Security lanes closed with over a 1 hour wait. During this time, at any given moment, at min 6 TSA agents would be standing around chatting. It was clear there was no interest within the TSA group to help improve the situation. If anything, their actions and words reflected a complete non-interest in improving the situation.

Additionally, the "feed" lanes are not balanced - with lanes cutting off the flow of other lanes. Add the poor attitudes of many of the agents - given a few exceptions - and the experience was overwhelmingly frustrating for myself and the hundreds of people around me.

My husband and I were flying out of gate 32 and arrived with plenty of time, but our flight was delayed 2 hours, so we thought we would explore other gate areas for restaurant options. When we took the APM from our gate area to another area, we were FORCED to exit the terminals and could not re-enter the terminal without going through the ENTIRE security process again! By this point the lines were much longer than when we first went through! And while we were in line to go through security we overheard a man and his young daughter approach a TSA agent with the same problem we were having - he left his gate area to go get a coffee somewhere else and was not able to return to the gates at all, and his flight was boarding in 20 minutes! He and his daughter surely missed their flight. And before you ask if the fault is ours, please know that there was NO SIGNAGE ANYWHERE warning us that we would be forced to exit the secure areas when we were trying to move between gates. This is absolutely unacceptable and could be avoided with simple communication and signage, the lack of which has undoubtedly ruined vacations and trips for many travelers. Shame on the Orlando airport!

I bought a lemonade for $4.25and gave the girl a $20 bill and a quarter. She gave me back $6. I told her I gave her a $20 bill. She insisted I gave her a ten. I only had $20 bills in my wallet. I said again that I gave her a $20, she continued to insist I gave her a $10, and pulled a 10 dollar bill out of the till to show me. But it was just a ten that was in her till, she could have pulled out anything and said it was what I gave her. I asked if there were cameras, she said no. I said I didn't just pay $15 for a lemonade. I walked off because I was furious that she ripped me off

I was on my way to Florida and I had a new bottle of my expensive wash and security said nothing about it because it's a cream. Although, on my way home they took a whole new bottle that was used twice, which is completely ridiculous because they didn't take it the first time. How do you expect teenagers to not bring toiletries on their trip? I should not have had my wash taken away and I would appreciate a change here.