Menu
For Business Write a review File a complaint
OTR Leasing

OTR Leasing review: Leasing a lemon

T
Author of the review
2:10 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On or about November 22, 2022 I flew to St. Louis, Missouri with my girlfriend to pick up a 2017 Kenworth that I had put a $2185 non refundable down payment on prior to arriving, paid another approximately $2000 for the insurance policy and approximately another $800 for travel expensive and other expenses to get my business started. Upon arrival the truck was a total disappointment, the wheels were mismatched, the tires were bald, the inside was very soiled and reeked of cigarette smell. It was in very bad condition so we declined the truck and were going to leave without a truck and looking back now that would have been the smarter decision . We were talked into taking a 2019 International LT that we were told was a good solid truck and was ready to go. The salesman even told us that if we took this truck the first payment would not be due for 6 weeks and that always made me think why would he be offering me this. We then put down an additional $3500 for the down payment. We paid approximately $1400 in fuel to get back. We drove this truck back to Vegas and on the way home the transmission started shifting hard and making a thunking noise and I also could hear a metal on metal grinding when taking off from a stop, the truck was also trying to do a regen with a very high idle but was unable to do a successful regen and there was also a coolant leak with coolant spraying the inside of the engine. This truck was obviously not lease ready, had not been gone through and had not been checked by a mechanic. OTR leasing has the full mechanical history of the truck which they do not share with the customer. They can also at all times see what is going on with the truck and engine (if there are any fault codes or problems) when the customer has it. I also paid to register the truck and with tax the registration it was approximately another $7,000. I have spent approximately $16,885 at this point. The first week I started working I had to take the truck in for the leaking coolant and found out the radiator had to be replaced and it wasn't covered under the warranty and I had to pay for this out of my pocket. This ended up costing me almost $4000. I got back to work and the tensioner and belts needed to be replaced and guess what that wasn't covered either and that ended up costing me about $800. Among the next couple of months there were problems every week having to do with the after treatment, temperature sensors, carrier bearing which was over a $1000, brake chambers. I had to take the truck in to try and force a regen because it wouldn't do acregen and it was causing fault codes. I ultimately bought a device to force regens on the truck and it still wouldn't do them all them time. The truck was just a money pit and I was losing a ton money. In early April we fully serviced everything, oil and fuel filters, transmission service and replaced rear end differential fluid (both of them) this alone was almost an additional $3000. Upon completion of all the services to the truck I got a call from an OTR sales persons saying the truck had 9 fault codes and to not drive it. When I mentioned the regen issue he indicated he could see it hadn't done a regen and he would look into it and get back to me. I never heard back from him. I took it to the Cummins dealership to see what these fault codes were about and they said that upon completing the diagnosis this truck had a bad turbo and this is why it was not doing a regen and it was bad prior to me buying it and they leased it to me anyway. I am now into this truck almost $30,000. Cummins said the warranty would only cover $3,000 and the turbo would cost $12,000 to replace. I had to walk away because I could not afford and had no more money to put into this truck. I lost $30,000 real money and I feel OTR should have never sold me this truck. They should have done a quality inspection on this truck and checked to make sure it was in good working condition prior to selling it. They also could see it could not do a regen on their side prior to selling me this truck and semi trucks need to do regens. I have lost a car that I had to take a title loan on trying to pay my bills and feed my family, I am in debt to my girlfriend and have not been able to pay her because this truck has put me so far behind in my bills that I am trying to catch up, my credit score is now screwed up when it wasn't before I bought this truck. I need OTR to make this right since they knowingly sold me a bad truck and are still knowingly selling bad trucks to this day to unsuspecting victims just like they did to me. The money listed above doesn't include the weekly payments I was making for the truck.

Claimed loss: $30,000 cash out of pocket plus not including loss revenue and financial hardship

Desired outcome: Put me n a Great running truck/pay 4 reg. or payback all money out 4 buying, registering, repairing, etc

0 comments
Add a comment

More OTR Leasing reviews & complaints

OTR Leasing - OTR Leasing refuses to work with me on the numerous breakdowns of the truck I am purchasing from them
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
OTR Leasing - I purchased a 2016 KW from them when I got there to get the truck it had an oil leak and power steering pump was making a noise the mechanic
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
OTR Leasing - After we made the first payment we informed them that we were changing bank accounts
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
OTR Leasing - I went to buy a big rig from this company,i was told they needed $2,000 down,and was told the truck would be ready 3/11/22 when i arrived to
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
OTR Leasing - II just purchased a 2017 Kenworth Truck
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. OTR Leasing Contacts

  2. OTR Leasing phone numbers
    +1 (888) 338-9948
    +1 (888) 338-9948
    Click up if you have successfully reached OTR Leasing by calling +1 (888) 338-9948 phone number 0 0 users reported that they have successfully reached OTR Leasing by calling +1 (888) 338-9948 phone number Click down if you have unsuccessfully reached OTR Leasing by calling +1 (888) 338-9948 phone number 0 0 users reported that they have UNsuccessfully reached OTR Leasing by calling +1 (888) 338-9948 phone number
  3. OTR Leasing emails
  4. OTR Leasing address
    9100 Liberty Dr, Liberty, Missouri, 64068-7500, United States
  5. OTR Leasing social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 18, 2024
  7. View all OTR Leasing contacts