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Oxford Insurance Group
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www.oxfordauto.com

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Oxford Insurance Group Complaints 5

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Oxford Insurance Group I started my insurance policy with Oxford in August

I started my insurance policy with Oxford in August. I paid for liability and SR-22 insurance. It's now October, and I called them on the 16th to report that I was in an accident. A week later, I received a letter in the mail stating that my policy is canceled because I didn't report that I do Uber. I wasn't even given a chance to undergo a new policy with them. They literally just canceled my policy, and now I'm driving around not knowing if my insurance is active until further notice or what. I've called Oxford Auto and American Alliance, and neither were any help. I would like a full refund on everything I paid to them since I was only insured for 2 months before getting canceled.

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Oxford Insurance Group This is my current situation

This is my current situation. I am paying my insurance, and I hope they are quick with the procedures. It was a hassle to change the workshop on May 14, and they didn't even inform me that it was already changed to Metro Collision. They gave me an appointment for today, July 15, but when I arrived, they refused to accept my car because they didn't have any record of it and said I owe them too much money. It's not my fault, and I'm really upset about their laziness and slowness. It's their responsibility to update the workshop information. Preferred Auto Body still has the check, and it seems like they are negligent. I need them to send the check to my house.

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Oxford Insurance Group My car was in an accident on October 8th

My car was in an accident on October 8th. I called and filed a claim, and the company came and picked up my car in October. I didn't hear anything from them for months, so I called. They denied my claim because I didn't mention that my boyfriend lived in the house with me at the time. He wasn't there because he was incarcerated. They needed proof of his incarceration, so I sent that over. Now another month has passed, and I still haven't heard anything back from them. I've been calling and emailing, but I still can't get through. Finally, on December 8th, I was able to get through and asked how my car got from the accident site to my house. I told them I had it towed, and now they need the tow receipts. I sent that over, and now I'm being charged an additional premium of $3200 because I didn't mention my boyfriend living in the house when I renewed my policy. But that has nothing to do with anything because he doesn't drive my car since his license is revoked. Now he's saying he's trying to get the premium down, which I feel shouldn't even be applied. When I talked to them on December 8th, it is now January 4th, a whole another year, and I still haven't gotten things straight with my car. No updates, no emails, no calls, nothing. These people are taking their time with my claim. I'm frustrated because I don't have a way to get around and get my kids back and forth to school because they're taking their time and not even concerned about my claim. They are being very unprofessional.

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Is Oxford Insurance Group Legit?

Oxford Insurance Group earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Oxford Insurance Group to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Oxford Insurance Group is known for their high standards and safety. If you're thinking about dealing with Oxford Insurance Group, it's wise to check how they handle complaints.

We found clear and detailed contact information for Oxford Insurance Group. The company provides a physical address, phone number, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Oxford Insurance Group has claimed the domain name for oxfordauto.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Oxfordauto.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Oxfordauto.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • Oxford Insurance Group protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The website belonging to Oxford Insurance Group has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
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Oxford Insurance Group I bought insurance from Oxford Insurance Group

I bought insurance from Oxford Insurance Group. I paid a down payment of over *** and the first month was supposed to be *** a month for 2 vehicles. But then they sent me a cancellation letter, saying they didn't want to cover my vehicles. I called and they said the insurance didn't want to cover me. So I found insurance somewhere else. On April 14th, I asked about my down payment refund and they said I would receive it in the mail in *** days. But on April 18th, Oxford called and said the insurance company would keep me if I paid an additional ***. I told them I found insurance with another company and they said okay. Today is June 21st and I called about my refund. The Oxford rep said I had to come in to cancel my policy, but how can I cancel a policy I don't have since they dropped me? When they asked me to come in and put an additional deposit, I said no thank you. So they basically stole my deposit, which is not fair and unprofessional, especially in these hard times. They are a bunch of scammers. I would never recommend anyone to go with Oxford Insurance Group.

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Oxford Insurance Group Claim issue with Oxford Insurance company

I need to address a claim issue with Oxford Insurance company. On March 11, 2022, I was involved in a hit and run accident, resulting in significant damage to my car. After the incident, I was taken to the hospital for a sprained arm. My car was towed from the intersection due to regulations requiring removal within a specific time frame. Contacting my insurance to file a claim was unsuccessful initially due to their closing hours. Upon reaching them, they informed me I was responsible for the towing fees. I could only afford to pay $900 of the $1200 fee. The insurance took days to retrieve my car from the tow lot, despite promises of prompt action. Three months have passed, and I still don't have my car, affecting my job and studies in nursing, as I've missed classes and clinical hours. The insurance also neglected to file claims for additional repairs, causing further delays. More details will be provided in an attached document.

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About Oxford Insurance Group

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Oxford Insurance Group, found at oxfordauto.com, is a highly reputable insurance provider that has been serving customers for many years. With a strong track record of delivering exceptional service and comprehensive coverage, Oxford Insurance Group has established itself as a trusted name in the industry.

One of the key strengths of Oxford Insurance Group is its commitment to customer satisfaction. The company understands that insurance is a critical aspect of people's lives, providing financial protection and peace of mind. As such, Oxford Insurance Group goes above and beyond to ensure that its customers receive the best possible service.

Oxford Insurance Group offers a wide range of insurance products to cater to the diverse needs of its customers. Whether you are looking for auto insurance, home insurance, or even business insurance, Oxford Insurance Group has you covered. The company understands that each individual's insurance needs are unique, and therefore, it provides tailored solutions to meet those specific requirements.

When it comes to auto insurance, Oxford Insurance Group offers comprehensive coverage options that protect you and your vehicle against various risks. From accidents and theft to liability claims, their policies are designed to provide you with the necessary financial protection. With a team of experienced professionals, Oxford Insurance Group ensures that you receive personalized attention and guidance throughout the insurance process.

Furthermore, Oxford Insurance Group prides itself on its competitive rates. The company understands that insurance can be a significant expense for individuals and businesses alike. Therefore, it strives to offer affordable premiums without compromising on the quality of coverage. By leveraging its extensive network and industry expertise, Oxford Insurance Group can provide cost-effective solutions that meet your budgetary requirements.

In addition to its exceptional insurance products and competitive pricing, Oxford Insurance Group also excels in customer service. The company's dedicated team of professionals is readily available to address any queries or concerns you may have. Whether you need assistance with policy selection, claims processing, or any other insurance-related matter, Oxford Insurance Group is committed to providing prompt and reliable support.

Overall, Oxford Insurance Group is a reputable insurance provider that offers comprehensive coverage, competitive rates, and exceptional customer service. With its extensive experience and commitment to customer satisfaction, Oxford Insurance Group is a reliable choice for all your insurance needs. Visit oxfordauto.com today to learn more about their offerings and experience the peace of mind that comes with having Oxford Insurance Group by your side.

Overview of Oxford Insurance Group complaint handling

Oxford Insurance Group reviews first appeared on Complaints Board on Aug 6, 2023. The latest review I started my insurance policy with Oxford in August was posted on Aug 15, 2023. Oxford Insurance Group has an average consumer rating of 1 stars from 5 reviews. Oxford Insurance Group has resolved 0 complaints.
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  1. Oxford Insurance Group Contacts

  2. Oxford Insurance Group phone numbers
    +1 (312) 260-9000
    +1 (312) 260-9000
    Click up if you have successfully reached Oxford Insurance Group by calling +1 (312) 260-9000 phone number 0 0 users reported that they have successfully reached Oxford Insurance Group by calling +1 (312) 260-9000 phone number Click down if you have unsuccessfully reached Oxford Insurance Group by calling +1 (312) 260-9000 phone number 0 0 users reported that they have UNsuccessfully reached Oxford Insurance Group by calling +1 (312) 260-9000 phone number
  3. Oxford Insurance Group emails
  4. Oxford Insurance Group address
    1314 Kensington Rd Suite 4537, Oak Brook, Illinois, 60523, United States
  5. Oxford Insurance Group social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 11, 2024
  7. View all Oxford Insurance Group contacts
Oxford Insurance Group Category
Oxford Insurance Group is ranked 400 among 464 companies in the Insurance Services category

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