Pacific Gas & Electric Company
Reviews and Complaints

If I could give negative stars this would be the company to do it. How they are still in business baffles me. How they charge delivery fees for more than the energy used astounds me! We keep our heat at 65-67 degrees for a 1900 sq ft house and my power bill has been over 400 dollars for the last two months! 200 dollars is in "delivery " fees. What in the world is that?

Since April , PG&E ceased including 'Prior and Current' usage in monthly statements. Online, only daily usage with 0.0 increments is shown, while previously 0.000000 increments were available, and I can't see the total kilowatt usage for those days. There's no way to verify if PG&E's monthly kilowatt usage figures are accurate. Is there any method to check their precision?

This company has single-handedly wreaked havoc across the region. Their mismanaged equipment has repeatedly sparked devastating fires, and yet, they persist in hiking their rates to cover the cost of their blunders. Our bills soared, and they would cut power at the slightest wind during sweltering summer days. It's astonishing that such a company remains operational.

I live 10 miles out of a small town in the Santa Cruz Mountains and our communities have had our power shut off at least 4 times in two months. They claim it's due to natural occurrences, but these always appear to happen around 6pm, which makes it hard to believe it's not deliberate. How poor must a company's service be before it's investigated? Do they wield significant influence over our state government and county officials? Is this normal? Please address this issue of monopoly and manipulation. Thank you.

I live by myself and I rarely use the heater since I do not spend much time at home. The latest statement from PG&E was exorbitant. Way higher than the same month a year ago. I called customer service and I explained the situation but they only started reporting numbers. They were unwilling to understand that the amount I was charged does NOT make any sense. Obviously PG&E tries to recover their damages from their criminal responsibility in starting fires to customers. Very bad company. I wish I had other options. Down with the monopolies.

I would definitely leave a no-star review if it was available.I am purchasing a solar ready home and PG&E requires me to call customer service of solar service.I've been calling for 4 days and it keeps showing call failed during the auto messages.I am wondering what happen if PG&E service can't be started and shut down.PG&E does not let me create any accounts or start ***, requires me to call but refuses to take any calls or keeps failing my calls.What can I do while PG&E is the only service provider in ***?This is a horrible company, which is the reason why it is bankruptcy.

PG&E came to my house yesterday to check my water heater. They disconnected it and turned the gas off. They did not connect it back nor turned the gas back on. Now, i either have to pay someone to hook it back up and turn it on or do it myself. I'll probably try to do it myself, because i can't afford to pay anyone. I will also be filing a lawsuit against *** for not completing the job and inconveniencing me, since I now have no hot water. I had hot water before this happened and they messed with it. If these guys can't complete the job, and/or don't know what they are doing, leave i alone. All they know how to do is disrupt people's lives. They are in cahoots with the Governor and the rest of the liberals in this state.

Today my husband and I smelled gas in the garage we called and were told to IMMEDIATELY EVACUATE. We took our daughter, 9month old son and dog down the street to my parents. We were told someone would be out in an hour. I gave my phone number for them to call. After an hour I stepped out and looked for a truck because we hadn't been called. There was no one so I went back in. A half hour later (still no call) my husband walked down to see if someone was there yet. When he got to the house he found a note from Jason, "Gas Leak Investigation, sorry we missed you, call back if you still require our services." We are furious! No one called us and something could have been terribly wrong. We dont smell it any more and hopefully there isnt a leak

I set up auto pay the day i activated my service by following there instructions on there website and giving them my account number and routing number. all of which has to be verified before it will process you through. I received e-mails confirming my autopay. When my *** was due it did not pay the payment. I saw that the *** was due when checking my e-mail and went to the website and immediately double checked the autopay status to see if everything was in order, and it was. All account information is correct and autopay is active. My payment was two days late and I had to pay over the phone and I was charged an additional *** late fee plus *** processing fee on top of the *** dollar payment and now there is a stain in my payment history. To say the least I am FURIOUS.!

I've been seeking help to install new utility meters for my ADU in California. It took 2 weeks to renew my application and another 2 weeks to schedule the installation post-payment. PG&E reminded me the installation date was 2/22/2022, with a window from 8am to 8pm. We were ready and complied with all requirements. However, only 2 technicians arrived to install the electrical meter before noon, informing me they don't handle the gas meter. Concerned, I reached out to the case manager multiple times without a response. The gas meter remains uninstalled, forcing me to postpone the final city inspection. Is this the level of service expected from a company with a monopoly?

I asked a meter reader to wear a mask during COVID-19 before entering my property to read my meter. He refused and forcefully entered my yard to read the meter. My family was home at the time. His actions put my family and I in danger. I submitted a complaint to the PUC. PG&E requested access to my yard a second time to read the meter. I denied their request until the complaint is resolved. They continue to contact me. This seems easier than wasting time on their dysfunctional customer service call center. They want to discuss with me that they will follow better safety procedures, but every next visit does not follow the agreed guidelines and their access remains denied. They refuse to contact the PUC and expedite my complaint so they can read the meter. After reading some of these other reviews, I wonder how much power PG&E was given to continue conducting business in this fashion.

I started and one day later cancelled service on an apartment when we cancelled the lease. I called and emailed PG&E and they acknowledged cancellation and also have been sending bills every month for four months for this unit. Worse, they claim that I opened a new account when I was online closing it. In truth, a fictitious account was opened for an apartment I do not have any legal interest in. PG&E started a "case" and keeps billing me and says it can take 4 months to research. They will not cancel this fictitious account, let alone, stop sending bills to me. I made 3 calls three months apart, and on the last one spent 45 minutes going up the ladder of service representatives. The last Rep said he would close the account and "write off" the *** but could not provide any confirmation in writing and said I need to wait 2-3 weeks for written notice. Such practices are intentionally deceptive. Anyone can send an email confirmation -- except PG&E.

Interacting with PGE is just an experience of going round in circles. They have several departments all of which don't interact or communicate with each other, so the onus is on you to figure out the internal workings of their company, follow up repeatedly with them, and figure out what all their internal acronyms and "processes" mean to get something simple done. All I needed was a tag clipped off the left side of my panel to install an energy sensor (Sense, mainstream product that PGE should be bending over backwards to support since it improves efficiency if residents understand their energy use). Of course, here I am 3 months later with the sensor still brand new in the box, the tag still on my panel, 3 applications opened and cancelled, and ~10 hours of phone calls and emails with PGE sunk for nothing. The worst thing of all: CCO, their "customer connections online" tool. The tool doesn't give you any useful updates of where your application is or what next steps are, so me checking it 10 times over a month with no updates only to have the application cancelled with no explanation was my very enjoyable experience.

I live in Garden Valley. My power has gone out 10 times in less than a year. That is not an exaggeration. Today has been around 45 degrees. Currently, it is 35 degrees as I write this in the dark with no heat because the wood stove was replaced with a gas stove for the rebates of being greener. This morning it went out again at around 5am. The map said 3am, but the sake of this review we will say 5 because that is when I woke up i recieved an update at 8:03am that said crews were expected onsite at 9am. I got home no power. 5pm recieved a text update that power would be restpred by 8pm. 653pm my power comes back for 20 minutes. 712pm my power is out. I just got off the phone with customer service and they told me that as soon as it is safe they will have crews out there to evaluate the situation. In the meantime, I have no power, no heat and their community resource centers are only open during PSPS'. They did tell me that I could get a hotel and that they would credit me if my power isnout longer than 48 hours. It's 35 degrees. They just finished cutting down SO many trees. Is it equipment or weather? If my power came on how are there not crews working on it? This is terrible.

I consistently settled my PGE bill promptly upon receipt. I moved out in March and got an email on March 2nd. Surprisingly, a payment was missed, which is unusual for me. I received no emails about any late payment. My online account indicated it was closed, showing no due amount, so I assumed all was settled. No calls were received about any March dues. Six months on, I got a collections notice from Revco Solutions. Had PGE contacted me by phone, email, or mail, the bill would have been paid. Why was there no due amount on my account online? It seems PGE missed an opportunity to receive payment. After the collections notice, I contacted PGE to verify its authenticity. It was legitimate. I settled the bill over the phone but am upset about a collections notice six months later, as I value my excellent credit. PGE should improve customer communication.

I'm not sure what I expect from a company that has plead guilty to 84 counts of manslaughter, but I feel like the ineptitude runs so astonishingly deep here it's worth writing this complaint. After failing to properly set up my account with a correct meter id, it took me 9 months of phone calls and case reports to 1) convince PG&E that they had actually made a mistake, 2) get them to send me a corrected ***, and finally 3) sort out a past-due *** because they cancelled my payment arrangement without notice.1) PG&E insisted they made no errors when setting this up. After our landlord received a *** to their account for 6 months of our energy usage we had to spend countless hours on the phone getting them to fix the mistake that they INSISTED was not their fault. 2) Once they fixed it, they sent us a *** for 6 months of unpaid energy bills. At this point, I was unknowingly put on a COVID-19 payment arrangement. I did not ask for this, nor was I made aware. A letter got sent to my house a month later stating this had happened. Okay, I thought, I have my account on auto-pay, so I'll just pay it off in installments then.3) I get a letter this week saying I've missed by payment arrangement and haven't paid my last energy ***. I go online to find no sign of automatic payments, not even an option to set one up. I called their customer service line to find out that if you make a payment arrangement with PG&E, then you are NOT QUALIFIED FOR AUTOMATIC PAYMENTS. What kind of nonsense is this? Like, how insane is that? So because of their mistake, they now want me to log in every month and make 2 separate payments to cover my regular *** and this payment arrangement.Thankfully I had budgeted for these bills, so I can pay what I owe, but if you are someone who is just struggling to afford the insane cost of energy, the fact that they make it this hard to keep up with payments is further condemnation of this abysmal and quite literally criminal company.

I requested electric and gas service for my small 1 bedroom apartment on 11/26 (PGE account [protected]-2). I chose the Time-of-Use E-TOU-C plan. On 11/29, PGE said they couldn't apply the rate until 12/02 due to a smart meter issue. After a brief call, I was billed $28.52 for four days of service due 12/29, which seemed excessive. My bills never surpassed $100 before. Despite my modest use, PGE charged me $178.58 due 01/26/2022, including a low-income discount. After insisting, a technician confirmed a significant drop in energy use from 12/22/2022, suggesting a meter fault. PGE still blames my usage despite evidence and refuses to refund the inaccurate charges.

A representative of PG&E contacted me on July 18, 2022 letting me know they would like to remove a dangerous diseased fir tree from my property that posed a threat to their power lines. I was well aware that the tree was a concern and actually had an appointment to have the tree removed by a contractor the following Sunday July 24, 2022. I asked the rep when I could expect them to remove the tree so I could make an informed decision on whether to keep the appointment I had scheduled, The representative told me "about 2 months". Since that was before winter and I didn't expect any major storms before then, I cancelled my appointment. It is now almost 4 months later (Nov 3, 2022) and the tree is still there. I have contacted the tree company contracted with PG&E in my area *** and spoke with one of their reps. *** told me that PG&E has diverted their resources from my neighborhood until the following year due to lack of funding.The arborist I had look at the tree earlier this year stated he was very concerned about the tree and that it definitely needs to come down. The tree has a fungal infection and a large canker towards the base of the 200+ ft tall tree (see pics). The tree poses a threat to the main PG&E power line, as well as my home and it's inhabitants, including my 9 month old son, depending in which direction it decides to fall.It is now late enough in the year that even if I tried to hire an arborist myself (again) I wouldn't be able to get on the schedule until after winter.PG&E needs to honor their promise to remove this dangerous tree in a timely manner before the risk of major winter storm increases further (by the end of November 2022) in order to avoid a potential lawsuit due to negligence.

Nov. 29 2021 I contacted PG&E responding back from a voicemail i received . During this call the representative was very rude and had the answer she wanted before I could answer. I asked to speak to a supervisor she denied my request stating noone could help, I asked to speak to someone in the amp department she denied my request she said there is noone who they speak. She said the program was no longer availlable to me after i explained my situation she rude cut me off didnt want to hear it and said too bad. Pg&e sent me a letter stating i qualified for the amp program and after i contacted to enroll in this program which was a new program at the time which was the end of Sep. they explained to me there was a waiting period and they would let me know if i qualified i would receive something in the mail. Also the encouraged me to speak with another department in regarding my high usage i explained that i had my father who is total disabled and on a oxygen breathing tube and feeding tube they connected me to a department that could help me . Also i mentioned about getting solar . This department stated I could have problems with my thermostat that another person would reach out to me for help. I explained i was out of work and unemployment *** was still working on my benefits, as of today I never received anything but a voicemail to call pg&e back and i did today. I was told i was no longer on plan and could not be put back on there was nothing left to be done. for me to pay outstanding amount and be turned off. Again, I never started plan i applied for program and awaiting approval all I knew i was prequalified. I need this program I'm still having employment issues due to covid. I can make a payment. I need someone to help me .

PGE OUTAGE We had a my power outage in December that lasted over 7 days. All of my neighbors have received a PGE outage check for $100 for their Safety net program for the outage. We qualify for the $100 check.After 7 calls and letters to PGE customer service *** with no help, PGE reps said they couldn't find anything pertaining to our check but we should eventually get one. So I filed a PGE online claim and received this email from PGEs ***:I think you are referring to PG&Es Safety Net Program. This program provides payments of $25 to $100 maximum to customers without power for 48 hours or more to acknowledge the inconvenience that extended outages pose for our customers. You do not have to call or apply for a Safety Net Payment; however, you must have a qualifying account in good standing. A check will automatically be sent to you, *** Investigator PG&E/Law-Claims Work: *** / Cell: *** / Fax: ***, This claim is for the my power outage in December that lasted over 7 days. All of my neighbors have received a outage check for $100. If this is not your *** can you forward this to the appropriate person?*** 530 647 *** PGE is the so hard just to get through to talk to much less get a straight answer. After the emails to *** there have been no return calls from PGE.We need to get the $100 for the extended outage from PG&Es Safety Net Program.Thank you so much for the help, *** After no response I contacted CBS channel 13 in ***, *** consumer group " Call *** they also tried to get this resolved with no response.

My husband and I previously resided at a location where we experienced a prolonged power outage in October . PG&E had promised us a $100 credit as compensation for customers who lost power for 48 hours but failed to deliver. Despite repeated contact attempts and receiving a letter on March 8, 2022, denying our eligibility, a subsequent email on May 27, 2022, contradicted this by acknowledging the service interruptions we faced. It mentioned a credit of $6.29 per outage in fall 2019, with checks sent to the last known address by May 31, 2022. This communication confirms that PG&E owes us the $100 credit initially promised. I am requesting that PG&E send a $100 check to my current address to compensate for the significant inconvenience caused by the extended power outage. Our account number is on file. It's time for PG&E to honor their commitment, especially considering our tax contributions to their bankruptcy proceedings.

Dear Sir/Madam, I have been trying to communicate with PG&E and MCE about their recent lack of information sent to me about the sudden increase in PCIA fees on my electric *** (from $0.02/kWh in 2020 to $0.05/kWh in 2021). The increase in these fees was so significant in January vs December , that my *** increased 10.5-15% for each month of 2021 and NO COMMUNICATION was ever sent to me. With my minimal usage of electricity (1 person in 1-bedroom apartment) I cumulatively overpaid $80.01 comparing to bundled customers of PG&E. My PCIA rate adds $0.05/kWh (20%) to my electricity costs. When I manage to speak to someone at MCE, they blame PG&E. When I manage to speak to someone at PG&E, they tell me it is MCE that establishes how much is my PCIA. NONE of them EVER sent any communications about the drastic increase in PCIA. Thus I request from PG&E: 1.Re-send to me the mail and email you claim that was sent to customers about the increase in 2021 PCIA. I NEVER received any communication about increase in PCIA. I asked several agents over the phone and no one can locate such mail or email notification. Lack of such proper communication is unlawful as per General Order 96-B Energy Industry Rules 5.1(3) and 5.2(1).2. Send me prompt ELECTRONIC and paper communications about future rates, fees, PCIA and other costs.3.Refund my $80.01 due to lack of a prompt and proper information and communication sent to me in a timely manner about such drastic increase in PCIA fees in 2021. As I said above, the lack of communication is unlawful. If I received such information, I would have opted out of MCE immediately and gone back to a bundled PG&E a year ago. 4.Arrange my return to PG&E without paying the *** fee.I hope we can start constructive communications this way. Kind Regards.

Today I received a gas *** from PG&E that claimed the previous 5 months were estimates and backdated charges for months Id paid in full already. The *** totaled over $400 minus the money Id already paid bringing it down to $240. I have my account set to *** actual usage so this came as a huge shock that they werent billing me in accordance with the billing method I selected. My typical usage is $20-75 a month. The way they set up the *** made it difficult to align with previous bills. I had to create a spreadsheet to determine what usage increases they were claiming for which months, which is very deceptive. The usage also seems haphazardly applied to various months where it doesnt make sense and on months where there rate is conveniently higher. I had a bulk of the usage placed in October which is a generally good weather month where we dont use our furnace much. I looked historically at my gas usage and that month tends to be a $20-25 month and they show it as a $100+ month. Im an experienced Senior Internal Auditor and this screams red flags. Knowing the bankruptcy position they are in Im concerned they are deceiving and abusing customers through billing like this. Im concerned these additional charges are fraudulent as well or at the very least cannot truly be tied to monthly use to show that the rates for the gas used was valid and they have manipulated the numbers to increase the rates on the usage to their favor to profit. I feel the regulators need to consider an audit of their billing practices. I am fortunate that I am financially stable enough that I can be hit with this large *** and be ok, but I know many others are not as fortunate. It is ridiculous to expect people who believe they are being billed actual usage to find out through a 5 month back dated *** that they owe hundreds more.

Last year in June, my wife signed up with a third-party Gas Company for a flat rate green gas plan. A couple of months later, we discovered it was semi-fraudulent and cancelled it on February 17. The charges ceased in March . However, starting in June , a company named Energy began charging me again without my consent. We found that Energy is the same entity as the previous company. Charges from Energy ceased in October after a complaint on Complaintsboard.com. All bills were settled by December . My complaint: 1. I had already cancelled my plan in February , so I need an explanation for the reactivation in June without my approval. 2. The account is under my wife's name, yet changes were made without our consent, using a different name. 3. I have lost approximately $141.49 due to these unauthorized changes and demand a credit. 4. I request an apology from PG&E or evidence of authorization for the account changes. I've been dealing with this issue for months and expect a prompt and satisfactory resolution.

We have recently noticed that PG&E has been "estimating" our bill for nearly 1 year (starting 01/31/2022) based on small text placed on the bill. On 2/17/2022 ~11:45am a PG&E technication came to our door to replace the meter because "meter not communicating" and said someone would return later in afternoon with replacement meter and would replace it. Since meter is acceible from street we assumed the meter change happened. Only recently did I notice on bills the small wording of "estimated bill". Now, after speaking with others and an ongoing issue on an unreleated commercial account I know for a fact that the "meter not communicating" so we will "estimate" a bill issue starting 2022 is not isolated here to my home. However, I will keep this complaint about this specific account.We now notice that PG&E's estimates have been MASSIVELY in its favor. To resolve this complaint, I am requesting an audit and recalculation of my usage for all estimated billing months in 2022 and a substaintial service credit placed on my account. I expect that PG&E is overestimated usage by nearly 100% in some months. To remedy the metering going forward, we have opted out of PG&E's "SMART" meter program would apparently allows for arbitray adjustments and too-easily results in "communication loss" which allows for PG&E to begin estimating bills. In all, we will have to pay $435 ($75 + $10*36/mo) for the privledge of having an accurate bill based on analog metering. Please ensure that you actually send someone to read meter monthly as the new analog meter readings are being logged via photograph weekly at minimum - any estimated bills going forward will be rejected. If a usage revision and substaintial service credit is not posted to account promptly, I will be contacting the *** my congressman, the *** and potentially an attorney to seek other remedies regarding this matter.Thanks

I reside in a rural area of Napa County and we urgently require your intervention with PG&E. We have experienced 37 power outages since January 1, 2022, both planned and unplanned. On Saturday, August 13th, we had two outages. Another all-day outage is scheduled for August 19th, when temperatures are expected to reach 100 degrees or higher. On August 11th, during a PG&E webinar addressing these frequent outages, the power failed again. We're unable to cook, clean, or relax with a movie without interruptions. The uncertainty of when the next outage will strike is causing me anxiety. We must keep gasoline and a generator ready, with power cords throughout our home, all of which are costly. After paying $3,000 for fire insurance that barely covers anything, money is tight. We need a resilient power grid in our area, similar to those in other regions, to ensure reliable electricity even in minor disruptions. The excuse that we live in a tier 2 fire zone and must simply endure is unacceptable. PG&E has long neglected their duty to provide dependable power, instead awarding executives with lavish bonuses that could have funded essential infrastructure improvements. At 56, I recall my father's expectation of underground power lines since I was 17. Yet, our situation is now comparable to that of an underdeveloped country. Having 736 people lose power twice in one day is intolerable, regardless of living in a fire-prone area. I am seeking a response and your intervention on behalf of the residents.

2019-09-24 $2,743.95 Account #: *** I have been in communication with PG&E since 7 September in regard to the issue of them not honoring the remittance payment coupons that they have been sending me through the mail unauthorized. "Violations committed against me include but are not limited to:1.Violated 15 USC ***c(a): Communication without prior consent, expressed permission 2.Violated 15 USC ***c(b): Communication without prior consent, expressed permission 3.Violated 15 USC ***d: Harass and oppressive use of *** about an alleged debt 4.Violated 15 USC ***d(1): Attacking my reputation, accusing me of owing an alleged debt to them 5.Violated 15 USC ***d(2): Use of obscene or profane language on my report (saying I owe them a debt)6.Violated 15 USC ***e: Using false, deceptive, or misleading representations 7.Violated 15 USC ***e(2)(A): False representation of the character and amount of the alleged debt 8.Violated 15 USC ***e(2)(B): False representation of any service rendered or compensation 9.Violated 15 USC ***e(8): Communicating false information 10.Violated 15 USC ***e(9): Use/distribution of communication with authorization or approval 11.Violated 15 USC ***e(10): False Representation (not a party to alleged debt by my consent)12.Violated 15 USC ***e(12): False representation/implication (innocent purchasers for value)13.Violated 15 USC ***f: Unfair Practices attempting to collect an alleged debt 14.Violated 15 USC ***f (1): Attempting to collect a debt unauthorized by an agreement between parties 15.Violated 15 USC ***g(a)(4) Certifiable Validation and Verification of alleged debt(s)16.Violated 15 USC ***j(a, b): Furnishing certain deceptive forms (They are not a party in the alleged debt)17.IDENTITY THEFT: Obtaining personal identification information without prior consent and creating an account in my name without my knowledge 18.Invasion of my individual and family privacy"

I became aware in Sept *** ~Jun 2020 was not functioning & reporting accurate usage. This became apparent when I received an electric bill in Sept 2021 (for Aug 2021 usage) that was very high and during a time when 1) I was out of town for the entire period, and 2) the power was turned off as I was having work done.I contacted PG&E on Sept 8, 2021 and filed case #***. I was told PG&E had been estimating my bill since ~Jul 2020. I believe the estimating continued until PG&E could address the issue on ~Nov 2, 2021 (as a result of my request for an audit). PG&E came to the house and verified the meter read (and/or changed the meter, I have gotten conflicting reports) on Nov 2, 2021. I was then told that PG&E came back out on Dec 21, 2021 (and perhaps since) to verify it is now accurate.It's unclear to me what happened between Nov 2021 & Mar 2022, but starting Mar 2022 I was able to turn on solar and another new meter reading. Since Mar 2022 I believe all my bills have been "actual" or "real", to the best of my knowledge. But, there has not been any accounting for the period of Estimates between Jul 2020 & Nov/Mar 2022. I believe this estimations resulted in SIGNIFICANT OVERBILlING and I can't get PG&E to address. I have filed NUMEROUS CASES since September .I also had numerous calls with PG&E supervisors (i.e. escalation cases which I believe they call a cancel/re-bill cases) to audit the over-billed amount. All of the PG&E supervisors have researched, confirmed, and noted the issue but cannot resolve it, only escalate to another internal *** All PGE customer service employees have been wonderful, but they have no power to address and no one they can transfer me to in order to resolve. PG&E is for all intent & purpose organized to not enable customers to dispute bills/estimates. The last conversation I had with PG&E was on October 4, 2022 when another escalation (Case #WFR-228138) was filed.

We received an exorbitant bill from PG&E Dec.23rd, 2022 for $302.00. The previous months' bill of Nov.8,2022 was $36.55, a HUGE INCREASE of $265.45! I contacted PG&E immediately and questioned why the steep increase, AND NOTE: "Additional Messages" on the 2nd page of the bill reads: THIS IS AN ESTIMATED BILL. WE WERE NOT ABLE TO READ THE METER DUE TO INSUFFICIENT BILLING INFORMATION. AS A RESULT, WE "ESTIMATED" YOUR ENERGY USAGE FOR THIS BILL. WE ARE CURRENTLY REVIEWING YOUR PG&E ACCOUNT TO DETERMINE YOUR "CORRECT ENERGY USAGE". I requested an appointment w/ a PG&E technician in real time for the DSYFUNCTIONAL/DEFECTIVE METER TO Be REPLACED, given the fact the METER obviously IS NOT operating properly or giving ACCURATE DATA for usage! The *** rep stated they don't make appointments but would have a technician "show up" in a 2-week time frame, without myself or my husband being here! TOTALLY NOT ACCEPTABLE, WE WANT A FACE-TO-FACE MEETING, AND HAVE MANY QUESTIONS AS TO WHY THIS ISSUE WASN'T ADDRESSED SOONER, ESPECIALLY WHEN PG&E KNEW OF THE PROBLEM! ALL TOO FAMILIAR! Two weeks later Jan.9, 2023 I REACHED OUT AND called PG&E *** again to follow up on our ACCOUNT REVIEW STATUS AND ABSOLUTELY NOTHING WAS DONE! Approx.3 WEEKS SINCE MY LAST FOLLOW UP, AND I HAVE HEARD NOTHING FROM PG&E. But we are still being CHARGED AND SUBJECTED TO Pay EXORBITANT BILLS W/ INACCURATE READINGS! THIS MAKES ABSOLUTELY NO SENSE! Just yesterday, Jan.25th, 2023, we received PG&E's FEBRUARY *** AND IT'S $489.21! AN INCREASE OF $187.21 THIS TIME! ABSURD! WE WANT A NEW METER AND ADJUSTMENTS (CREDITS TO OUR BILLS ASAP! NOTE: WE HAVE NOT WITHHELD PAYMENT & paid LAST YEAR'S USAGE JANUARY 2022 OF $222.90, on Jan. 14, 23. I WILL BE CONTACTING THE CALIFORNIA PUBLIC UTILITIES COMMISSION AND ATTORNEY GENERAL'S OFFICE IF WE DO NOT HEAR AND HAVE RESOLUTION TO OUR SATISFACTION FROM A PG&E SUPERVISOR WITHIN 10 DAYS OF THIS COMPLAINT.Regards, *** NOTTURNO

In June , our home in California experienced a power surge that damaged several of our electronics and appliances totaling over $1000. Neighbors confirmed similar damages averaging $2000 per household. Despite multiple technician visits from PG&E and observed transformer replacements, PG&E denied our claim, attributing the fault to our equipment. This collective incident suggests otherwise. I've been advised to only deal with PG&E's claims department or consider legal action, but I seek a fair resolution for the damages incurred.

From May 2022 onward, the PG&E bill for a one person household went up steadily. Every month I would call and ask them to explain why. They blamed the weather, potential new household appliances, and the meter. However, I dont have AC in my house, havent bought any appliances, and have always trusted the smart meter. Typically, my bill is $80-100/month. My last bill from October was $270. It was from May this year that the bill went up, first to $110, $119, $147, $209, $245 and finally $247. After much disagreement and refusal from them to acknowledge their meter was broken, I finally got them to send out someone to check the meter. It was broken: the display had stopped working. The tech who changed it said that customers bills have erroneously gone up by 3 or 4 times towards the end of the meters life. So that might be why my bill had gone up dramatically. Even PG&E agents had told me that there would be a bill adjustment if they found the meter to be the source of the problem. Fast forward to today. I get a call from ***, a supervisor at PG&E, who left a voicemail saying that since the meter switch daily consumption had changed from 45kWh to 12-18kWh per day. So I call them back and get transferred twice. Eventually, ***, a self-described highest level employee and seeming highest power in the land, hears my plight and tells me she can adjust the last 3 bills. Two minutes later she backtracks and says she stands by the information received by the meter and no adjustment can be made. She says I can either make a payment plan for the $670+ I owe or ask for financial aid from a local agency. No resolution. You can imagine how a lifetime PG&E customer like me, a single mother of two, in her 60s, in a pending recession might perceive this. PG&E was not on my side and its employees will make false promises and protect the mothership at all costs. I do not trust them to look after me even if they are at fault. Take care and examine your bill carefully.

I have been in contact with PG&E since March about 2 different projects. The current project I am having a hard time with is adding a meter back to my property and turning the gas back on. I have been working with my project manager *** and his supervisor ***. My meter was removed and gas was turned off in April 2022. They have been working on the design, what needs to be done for trenching and more in order to relocated the meter. While they were doing this, we have been working on the addition to our house, going through inspections, and making sure the gas was re-routed to the new area. PG&E came out (3 men) and took a look at my house and let me know in a 9 minute and 42 second conversation of what would need to be completed before the meter can be installed. I asked as many questions as possible and recorded the conversation because my husband and contractor were not able to make the meeting. Then they scheduled a date of 9/1/22 to install the meter and turn back on the gas. Then I have 2 men show up at my house early August and they were going behind my gate and I thought they were here to steal or rob my home. It was PG&E and I had no idea they were coming and only knew people were out front and in my backyard because the motion sensors went off and they were on my cameras. I was also scared for my dogs. The next day, I received a random email from *** saying they are moving the install date because our gas pipe was not installed and they were moving the install date out to 10/3/22. I asked why and he said these men said things were ready. In no way shape or form did anyone ever tell me everything needed to be completed 4 weeks before the install date. I would have told them that we have a schedule and we can't make that day BUT that everything would be done before the 9/1/22 date I was originally given and I thought it was ok as long as everything is done by 9/1/22. Now they keep making new things up I need and are refusing to install my gas!