Amigo Energy
Reviews and Complaints

SORRY FOR THE LONG POST - Do yourself a HUGE favor - stay as far away from this company as possible. I originally signed up for a one year contract. Nine months in I get a courtesy call telling me they have a better rate. I said I would switch ONLY is this did not extend my contract which expired on 02/23/2023. The man on the line said it would NOT and that I could change at anytime. I repeated this multiple times and I also stated I do not ever lock myself into a plan longer than 12 months and I wanted the opportunity to explore current rates when my contract expired on 02/23/2023. After thinking about this for two days I called them back and asked them to switch me back to my original plan and I found out they put me on a FIVE YEAR plan! The lady assured me it was switched back. If it was switched back after two days then why would I get charged a much higher rate for the entire next bill if this was such a great plan and was supposed to save me money? I have no problem for being charged for two days at that rate but you aren't about to charge me the whole month when it should've been changed the moment I called back. I also lost a $75 credit each month if I used 1,000 or more kWh. After really studying my bills I discovered this was never changed back, I was put into a five year contract set to expire 11/28/2027, I was still being charged for this new plan at a higher rate that was supposed to save me money and I lost the $75 usage credit. I called to dispute and was told they would have to listen to the recorded call from that evening. I said by all means because I know what I asked multiple times and I also know what I was told. After escalating this three people later I was told they would contact me back in about a week. Well, one day shy of TWO weeks still nothing. After switching providers when my original contract was set to expire my final bill seemed extremely high. After reviewing it I was charged a $175 early termination fee! Mind you I have a renewal offer mailed from Amigo Energy dated 01/15/23 stating my contract is set to expire on 02/23/23 - so WHY would I be charged an early termination fee? My new service started the following day! Mad as h*ll at this point that I was still waiting for answers from two weeks ago now I have to dispute this too. So here I wait for them to reverse this early termination fee along with recalculating the bills which were wrong. Never, ever will I do business with Amigo Energy ever again. Just don't do it - you will thank me later!

I had an issue with Amigo energy billing for almost an year now. The light bills isn't making an sense, They never have an good reason why the math number never make an sense. My home was on fire and My family and I need to move out of the home I was aware of the contract with them and I wasn't trying to cancel my account with them because of my deposit and I was told by the office that I would get another home within two weeks. I called Amigo to let them know the issue. This was Feb 24, 2022 and someone told me for the amigo that I can have my account on hold for 30 days after I call back with a new address my account be back up and ready. I was happy, until now I got an bills from then saying 1st was for $73.83 that was due 3/2/22 next 2nd 122.66 3/16/22 and 105.10 3/24/22. Now was told that my new bill was due on the 3/24. but today I was told my account is close I lost my deposit and I had to pay my final bill or it going to collections. When I never ask for my account to be close. No one is hearing me I being told this how things run. I never ask for my account to be close and all these bills isn't making sense Help ME PLEASE

I am Felix Ayogu. I lived at 9303 Woodfair Dr, Houston, TX 77036. Apt. 1106
Account No. [protected]. I packed out on the 30th June 2021. I called customer service to switch away untill I secured another apartment and on the 3rd of July 2021 I called again to remind them that I have left the apartment.

On 1st October I called and reconnected to my new apartment @ 12710 brant rock dr, houston tx 77082 apt 2515
Account No. [protected].
UNFORTUNATELY CUSTOMER SERVICE DID NOT SWITCH OFF AT FORMAL ADDRESS UNTILL 20TH JULY AND THEY AER ASKING ME TO PAY WHICH I VEHEMENTLY SAID NO.
I MADE SEVERAL CALLS TO RESURVE THIS TO NO AVAIL.
THE LAST PERSON I SPOKE TO TOLD ME THAT THEY WILL PUSH THE BILL THAT I DID NOT USE TO NEW ACCOUNT.

I TOLD HIM THAT IF THAT IS DONE I WILL HAVE TO PUT UP A COMPLIANT TO THE PUBLIC UTILITY COMMISSION (PUC).
I AM NOT RESPONSIBLE FOR THE ENERGY CONSUMED FROM 1ST JULY 2021 TO 20TH JULY 2021 AND I SHOULD BE CHARGED FOR ANOTHER PERSON'S NEGLIGENCE OF DUTY.
reach me on [protected]@gmail.com

Thanks

I'm just letting you know this is Mr Collier and you can check my current billing information at 1530 or so Trail Glenn Heights Texas 751154 and I'm just letting you know you lost a steady customer that paid his bill every month over a disconnect for less than $40 after we call to make arrangements I have lung disease emphysema I need my oxygen and y'all have actually turned us off one other time for $9 and the s***** [censored] TXU is they never did that to me in the 15 to 20 years I was with them so you know what I'm fixing to hit every social media to let them know about amigo and how disappointed and I will go back to TXU

Amigo energy will not waive the disconnect notice. Not able to work because of COVID-19 Coronavirus businesses around the area has closed down. Called Amigo energy customer service and explained the situation ( like they didn't have a clue YEA RIGHT) THEY refuse to be understanding and waive the disconnection notice! They are still going to schedule a disconnection. What to do?

Since July 17th I've made attempts to setup a payment arrangement. Amigo will not work with me. I am a good Customer. I pay my bill on time and sometimes before the due date. I am currently unemployed as of Apr. 1st and can make my payment in full via a payment arrangement Aug. 6th. This company is not willing at all to work with me through my circumstance, despite me being able to pay in full. I will soon switch from Amigo to another provider.

I started my plan with them a 1 1/2 month ago. I received my first bill within 2 weeks of having service. I contacted them and the service was terrible! I had a charge of 9.99 for some green energy charge that I never signed up for. I was also being charge .208 a KWH, which is no where close to what the agent at the store told me. He told me it was going to be .13 KWH and included free nights from 9p.m.-7 a.m. . Roger agent number 956-416-1791 made it very clear that if I was not pleased with service I had 3 months to cancel with no cancellation fee. Today I received my bill and it came out to $288. I called spoke to an agent to cancel and they told me I cannot cancel. I spoke to an agent and she is giving me the run around about getting in touch with her supervisor.

Amigo Energy sent me a letter advising me that my term agreement was up and that they would be raising my rate to almost double. I did some quick checking to see if that was a competitive rate and found that it was no where close. I called to discuss this with Amigo and they said they could not provide a rate that was competitive with that which was available to me so I went with another provider that could. Amigo Energy charged me a $175.00 termination fee as a result. This action is so inappropriate that I have to file a complaint and warn others. In so doing so I did noticed that I am not the only one. There are many other complaints very similar to mine. This is not an ethical company and I wish I had researched them prior to doing business with them.

I got a letter in the mail saying I have to pay a early termination fee, when I never gave them my authorization to do that cancellation, after 2 days I receive another letter with someone else name on it thanking them for getting service with amigo energy with my address, I dont know who messed with my account and my info and its not right I call amigo energy and im the line for an hour and never assist me. This is very wrong!

My name is Tiffany King I live in Texas I've had this company for almost an entire year now just got off the phone with a customer service representative I have never had any problems till now sometimes their bill does get kind of high that's fine it happens a lot of companies but when I call and they want to fight me on sending a request to change my day to my bill so I don't have to keep paying a late fee because I can't pay it on the 1st she literally fought and argued with me over my bill and then she was interrupting me she was arguing with me over how I've dealt with other companies that they've always been able to change my date she literally interrupted me while I was talking and sit there and said there's no electric company that will do that and then she interrupts me several other times when I tried telling her I'm not dealing with just a disconnection fee honey I'm talking about the actual late fee and being told will your missed hold information I'm like excuse me know I was not my bill literally tells me and so does my email that I'm getting hit with the $27 late fee I don't get the disconnection fee till later and she want to sit there and interrupt me be rude argue with me she literally called me a liar on several different things and because of her I don't want this company no more I really do not appreciate the way I just got treated we are due with the baby in a couple weeks and I am not very happy with it was told Oncor is the one who they had to send the request to you when I called Oncor you know what they told me that Amigo can actually change it right there I can talk to the supervisor to have them change it I'm done with it I do not appreciate how she just treated me and my husband said he's sick of it so even if we have to wait 3 months we're going to be getting hit with this $20 late fee every time I'm done with it I'm switching companies

Worst service ever when I tried to call it's hard to get in touch with customer service and then they told me that I was going to get charge only $300 for this bill that supposedly their boss had accepted the discount for my bill. When I called to pay through the phone I was told I owed 488.
And that their boss didn't accept the $300 discount amount I was told. And to start off they had told me since the beginning that I was going to be charged 10¢P/KW but when I got my light bill it said I was getting charged for 20¢ P/kw. They don't do what they say they doing I be calling and they be rejecting my phone call every time and one person tells me one thing and someone something else. I made a $200 payment and I be calling to get to a payment agreement but they don't answer. WORST SERVICE EVER!

I have paid my account on time and find out yesterday that I got an early termination notice that my power is to be turned off. I never requested for my power to be turned off. I have been with this company only 2 months. My 1st payment was sent and gone through my bank as paid on time. The rep yesterday tells me that some requested the power to be turned off. I never nor did I look at any other companies to switch. I want my power turned back on. My family has to check into a hotel tonight.
I spoke to one of their rep with an hour of their email to me that the power was requested to be turned off. That was 2 days ago and they told me that there was nothing to worry about.
On top of all that they are charging me a 125 fee
I want my fee refunded 125 and hotel stay - I want my power on today!– Stephen Mullett

Amigo energy's meter to my apartment broke, it was unfunctional so for months they could not charge me the actual kW usage to my apartment. After they replaced it, I received a $1000+ bill saying that that was the amount owed. I had been paying the bill they had been sending me, it was a low amount. After I complained to them about the high bill and requested actual records of the kw usage for those months the meter was broken I only received the answer that those numbers had come from center point and according to them they were correct. My question is, if it took them months to notice te meter was broken, this means they never really actually came to my apartment complex to get an actual reading. Second, when I asked how they knew the exact amount of kW I had used, they simply said that they just somehow knew. Never really told me how though! After, I complained about the truthfulness of their records they gave the reason that since the meter was broken they went on previous history readings to assume the charges. Then I told them that it was impossible since the property I live in was built over what used to be farm land and it had just opened and I was one of the first residents to move in. So there was no history they could use. Amigo energy has not been able to provide a real reason or records to me for the charges, I disputed the bill and actually disputed the following bills as well because as I check on the meter, after receiving otter bills I noticed I had been over billed by as much as 1500 kW and as low as 500 kW then I had actually used. I'm still arguing with amigo energy. They keep threading to deactivate my power and have actually done it once and they continue to ask me to pay the amount even though they and or center point hasn't been able to provide the info I requested. Check into it please! Thanks!

I signed up with Amigo energy for connection of service for a new move-in approximately a week prior to my move date. I received LESS THAN 24 hrs. notice that they could not connect service on my requested date, but would connect the day after. I did not check my email that day, as I was closing on my house, packing, and moving, so I found out that there was no electricity when the persons vacating the house I bought called and told us it had just gone off.

I immediately called Amigo. They said that my problem was with Oncor, so I called them. Oncor informed me that they had nothing to do with requests for service other than fulfilling them, and that I needed Amigo to request that my power be turned on. After calling Amigo back and asking for a priority move in to be placed, I was told it was not "their policy" to request priority move in. I explained that I do not have family locally, that I have a small child, and that it was dark and hot. They said that there was nothing they could do, hung up the phone on me, and when the call was returned and a supervisor requested I was put on hold repeatedly in the middle of the conversation and could hear laughter in the background. I called Oncor again, and they told me that as long as a request was received within the next several hours, they could turn my electricity on.

After hours on the phone, countless minutes waiting on hold, and the most rude customer service "professionals" I have ever had the misfortune to encounter, I was finally told by Amigo that they would request priority move in, but that I would be charged $100 on my next bill for their doing so. I told them to please go forward with the request regardless, and my power was on within two hours.

My issues are these:

*How can 24 hrs notice be sufficient to let a customer know that they will have no power the day needed (new customer)

*The lack of professionalism consistently experienced with multiple customer service reps, including the supervisor who finally took my call after I was told during two prior calls that a supervisor was "unavailable". I cannot understand why the priority move-in request was not placed immediately, when I called the first time in the early afternoon. At 8pm that evening, after hours of calls, that was the outcome.

CHEAP, but NOT worth the headache.

Well, they're at it again...Amigo Energy has sent out "Legal Demand" letters under the letterhead "Fulcrum Energy." The gist of the letter was to try once more to collect monies they illegally earned when National Power Company (NPC) went under in June 2008. Ring a bell? I called them about the letter, giving them my PUC complaint number from back then and a history of how this account was settled...including a letter from them that incorrectly calculated what I owed (somehow, in Amigo-land, 790 kWh x 0.165 = $382.80. The representative I talked to today said the letter had been "poorly written". Ya think?) My last communication with them was a letter recalculating their math, and sending a check for the correct amount in Oct. '08. Hadn't heard from them since then...until now. My guess is that they're hoping people didn't hold on to there records from back then, and don't have the history to back it up. After FIVE telephone calls today, and with the more and more background I could provide them (as I dug deeper, revealing how they had illegally switched me. I was a NPC fixed-rate customer and POLR didn't apply to me. But in their eagerness to rope in all the orphaned NPC accounts, they...well...let's say their sale pitch was..."poorly written.") If any of this rings a bell, look out. If you have records to prove up that you were an NPC fixed-rate customer when they went under, and you've received this letter DO NOT SETTLE. You do NOT owe them money. You should have never been switched to them. I haven't had a single complaint about my new provider...they actually know how to run a business, and offer a product at a fair price.

Amigo Energy-WRONG NAME! Nothing "Amigo" about the whole company. They over bill, tell you off, put you on hold for long periods of time, hang up on you, and lie about what they are going to do to resolve all your issues. Save yourself the trouble and look else where for buisness. You dont need these people in your life, its too short.

Hi,
I had requested Amigo to transfer services to our new home address 14 days ago by using their myamigo site (Customer Self Service Portal). I had received a confirmation of my request by email.

14 days later, when we moved to our new home address, our electricity was disconnected. When we called Oncor, our TDSP, we were told there was no request to connect service to our new home by our retail electricity provider (Amigo Energy).

When I called their Customer Service number, they said they did not receive any transfer request (although I do have the confirmation email from them). When I told them I had the email, they still kept on insisting they did not receive any request & it would take them 3-7 business days to connect us.

We have very young children in our family & we could not live without electricity in the Texas heat! I explained our situation to their Customer Service agents (more than once) but they refused to connect us earlier than usual; which they could by paying a Priority Connect fee to Oncor (TDSP).

So we were left without electricity in our new home when we moved in & had to look for another Electricity provider who could connect us the next day (by paying the Priority connect fee from our pocket, not to mention having no electricity in the house for a whole day).

I would like to recover the extra money I had to pay due to error at Amigo Energy & also get compensated for the hardship on my family.

Is there any Consumer Organization that can help us?

Amigo Energy is a scam, I am convinced that this company is ran by criminals. I signed up to have them as my electric provider. They took a security deposit provided service for 3 weeks and disconnected my utilities and refused to return the deposit. A complaint has been filed with the PUC.

I would not recommend Amigo Energy, they will leave you in the dark.

It is amazing that the state of Texas still allows this company to operate. Must be the campaign contributions

I too have had problems with Amigo. They didn't cancel my service when I requested (rate was double others) and kept billing me for an apt I no longer resided in. I went to the BBB and got the charges removed. They were to send me a corrected statement and I would pay remaining balance (under $100). Never rec'd the statement and now am receiving harassing collection calls...some of which I can't understand what they're saying (I believe they must be using a call center in India). I'm again filing with the BBB and giving the collections folks a dose of their own medicine when they call...It's not like they can turn off my power as they've threatened with others.