Palliser Furniture Upholstery
Reviews and Complaints

This is our second pallister couch which faulty even after we ask weither they had fixed the cracking leather on the side. My parents in their late 80s long time customers of bothwell furniture purchsed a pallister unit again. The last unit was in the shop more than their living room and the cost of fixing it became too much.I am so upset dealing with the same issue again. how can a a company keep selling a faulty product time and time again. they invested close to $8000.00 on a couch and chair. this is unsatisfactory

We bought a Palliser sofa and chair set from Jordan's in New Minas, Nova Scotia, within less than 12 months the seat and the back cushions are collapsing, badly, by as much as 2"/ 50 mm.
When we complained to Jordan's they said"the foam inside the cushions hasn't collapsed, it's relaxed!" If it"relaxes"any further, we won't be far off sitting on the floor.

Jordan's went on to say"this is to be expected"odd how they didn't mention that before we paid $4,025 for the sofa and chair.
As for being expected, I'm 75 my wife is 73, I've lost count of how MANY sofas and chairs we have bought in our 52 years of marriage, we know what to expect from a sofa and a chair, 10 years or more, NOT 10 months!

To add insult to injury when we asked Jordan's to come and look at the sofa and chair, their store is 20 minutes away, but they said"just send us photos." After seeing the photos they offered to replace the foam inserts, when I asked"what with"they said,"the same stuff"!
What use is that, as Einstein said, “Insanity is doing the same thing over and over and expecting a different result.”

If the foam"relaxed"{for that read collapsed} in less than 12 months of use, would we need Einstein to tell us how long the replacement foam would last!
In the 3 months since we complained to Jordan's we haven't heard a word from Palliser.
We thought we were doing the right thing buying"Made in Canada"not to mention supporting Jordan's, a local / Family owned business.

Things like this are stressful at any age, but believe me when you're 75 stress is a potential killer. Jordan's can't even be bothered coming to look, they simply insist that the cushions haven't collapsed, they've simply relaxed.
I WISH I was as"relaxed" as they say the cushions are, but the stress this is putting me through, I'm more likely to collapse than relax, having had one heart attack I don't want to suffer another.
If we don't get satisfaction from Jordan's or Palliser the next stop will be CBC Marketplace, they have already shown interest in what's going on.

My wife and I would appreciate some help, we would really appreciate it if you would give Jordan' a call to let them know what you think of the way we are being treated. Jordan's # is [protected].
Thanks for your time and consideration, it's valued and appreciated by this Old Timer and his wife.
Bob.

Purchased a power sectional in fabric/leather on December 31, 2018. Received this order February 14, 2019. We purchased the extended warranty with this product.

Since the sectional has been in our home we have had to file two separate warranty claims for repair. Please note only my husband and I live here so very little wear and tear on this set.

The first issue was November 2021 when the actual wooden structure of one of the seats collapsed and had to be replaced.

Most recently I have had an issue with the finish of the sectional when a portion of it appears to have “melted” away. Again, remember that this set is very gently used by my husband and myself.

I am very discouraged with having purchased a sectional for just under $7,000 and this is the quality of product that we received.

I have other sofas in my home that that have lasted over 20 years with NO issues.

I would like to have a representative from Palliser furniture contact me to discuss the poor quality of this product and what we can do to resolve this issue.

The issue is the Palliser Furniture was delivered damaged. Between Palliser and Blocker Furniture repairs keep getting dodged and made that are not related or resolved.

Anyway it's coming upto a year and we're ready to take Palliser and Blocker both to court to request a FULL refund.

Truly frustrating when you’ve paid $7000 expecting the best money can buy.

ock sofa and loveseat purchased 10/11/20 and delivered 1/20/21
D dcyy Mar 03, 2021 Verified customer
Thought palliser was a top end furniture company. Ordered all leather sofa/loveseat (not split) at extra cost, waited 3 1/2 months only to have furniture delivered that looked like it was 15 yrs. Old. There were 3 inch threads hanging from stitching on pillow arm, almost no padding on seating areas, tops of back cushions look like they're collapsing and nothing like pictured because dealer didn't have this style in stock. After complaining dealer sent repairman to fix loose stitching but said they were unable to add anything to cushions and to call palliser. The pillowtop cushion has a very small amount of fiberfill wrapped in a piece of fabric that looks like a small 3/4 inch pillow-don't know what's in the back cushions. The only cure was to take cushions to upholstery shop and have high density foam cut and placed in cushions at my expense. Not acceptable after what I paid for the set sent palliser numerous emails with pics-no response. Dealer advised returning the set and looking at other options. One problem-because it was a special order. There is a 33% cancel fee/no refunds. Not only is this going to be more costly, customer support is non-existent. And by the way-this junk was made in mexico. Pics included-you be the judge-what's it going to look like in 10 yrs.! Picture is 3 months old today 4/19 I know Palliser has already sent a PDF with instructions on how to "FLUFF" a fabric cushion and that they have also refused any type of compensation ($400 cost for restock at point of purchase) but honestly, how do you fluff non-existent fill in leather and why should you have to? BEWARE-quality&customer service is seriously lacking.

Sir/Madam
I bought a 3 piece Sofa/Love seat and chair from Smiths furniture in NL appro Dec of 2018 within the first years the material in the cushions was colasped and you were sitting on the frame. I contacted Smiths and for appro 450.00 they agreed to replace the material which they did on the love seat which i picked up about 1 month ago, and with the covid lock down i am waiting to carry back the sofa, but within the month the matertial as collasped again.
SIR/Madame I paid appro 5500.00 for the 3 pieces which was suppose to be good quality furniture, which as it turns out is far from it, two years usage, I am 65 and my wife is 61 no kids and very few vistors,
No WARRANTY
I have to drop it off and pick it up 2 hours drive each way, and no bloody good when i do get it back.

Please contact me by Email or phone [protected]/[protected]
Thanks
Calvin Lambert
NL.

Thought palliser was a top end furniture company. Ordered all leather sofa/loveseat (not split) at extra cost, waited 3 1/2 months only to have furniture delivered that looked like it was 15 yrs. Old. There were 3 inch threads hanging from stitching on pillow arm, almost no padding on seating areas, tops of back cushions look like they're collapsing and nothing like pictured because dealer didn't have this style in stock. After complaining dealer sent repairman to fix loose stitching but said they were unable to add anything to cushions and to call palliser. The pillowtop cushion has a very small amount of fiberfill wrapped in a piece of fabric that looks like a small 3/4 inch pillow-don't know what's in the back cushions. The only cure was to take cushions to upholstery shop and have high density foam cut and placed in cushions at my expense. Not acceptable after what I paid for the set sent palliser numerous emails with pics-no response. Dealer advised returning the set and looking at other options. One problem-because it was a special order. There is a 33% cancel fee/no refunds. Not only is this going to be more costly, customer support is non-existent. And by the way-this junk was made in mexico. Pics included-you be the judge-what's it going to look like in 10 yrs.! Pics are 1 month old!

Stay away from Palliser Furniture! We purchased theatre recliner chairs (2 ends with armrests, 2 middle without) which started peeling about 3 years ago. At that point we had used the chairs for just over 5 years when I noticed some of the leather peeling at the head rest of my chair, the one that is used the most. Luckily I was able to find a nicely matching leather patch which fixed the area quite nicely. Unfortunately, it became a lost cause as eventually all the chairs started peeling everywhere, even the ones in the middle which had little usage compared to the ends. Every time I noticed peeling I applied some masking tape to stop it from getting worse (see photos). Mechanically, they are holding up well, so in order to continue using them for a few more years I have literally duct taped the chairs entirely in the places where our bodies make contact with the furniture. A little embarrassing when company comes over but seeing this they will also never buy Palliser.

Bought a loveseat worth 4000$ no padding when you sit on it, its like sitting on a peace of wood. Complained many times and keep getting the run around. People that work at palliser are real low lives.
They have no backbone. So let god give them all what they deserve.
Do not buy anything from palliser trust us its garbage like the people or should I say idiots that work there. Am just trying to save you money. Time. And the unforgettable experience of life time from the scums of the earth.
The white one is what they show you.
And the black garbage is what we got.

Purchased from Salt Creek
Upon delivery the arms of the chair and sofa were twisted and did not lay properly. The back was missing stuffing and the arms do not fit snuggly. I do not know how it got past Quality Control.
Now the mechanism is making a scrubbing noise.
The technician was here over 2 months ago and still my new furniture is not REPAIRED.
Thd store will not take it back as it is a custom purchase. So disappointed in both of these so called family owned companies!
Do not buy Palliser!

We bought a leather sectional from the palliser company less than 5 years ago. It's in a room we rarely use. A couple years ago I was noticing where you sit the impressions from someone sitting there wasn't springing back. Both the seat and the back is has large impressions, (this sectional does not have cushions to fluff up. I am now getting around to calling the company about it. I found out that the form fabric and fill they use is a 5 year pro rated warranty. If I want this fixed I will have to pay for both the upholster plus the foam/fill. I'm waiting for the company to get back to me with a price. For such a high price piece furniture it hasn't held up with minimal use. Let this be a warning to look the other away from this company. The furniture might look good in the show room but the stuff they use in side is cheap and will make your piece look cheap quickly. Run the other way.

I ordered this sectional 5/28/18 and was delivered 10/18. It was explained that the fabric was on backorder. Although the delay was exceptional, I waited. The piece was delivered and I loved it. It fit my space, had a vibrant color and I loved the style. I noticed immediately however, the back cushion had a scrunchy, straw like sound to it. Within the month I noticed the back cushion was packing down unevenly and the fabric was puckering. Let me say this sofa get light wear, old lady kind of wear. So, by month five I was alarmed at how the seat cushions had compacted and now at only seven months, I am sitting in holes, hard holes. I have written a letter to the company and so far have had no response.

Purchased a Palliser Miami sectional on Oct 16 /2011.
A year and a few months of owning the product,
Material on the seat cushions started delaminating.
Had both seat cushions replaced under warranty.
6 years after owning it, The seat back cushion material started cracking.
Now 7 yrs after owning this piece of furniture it is basically falling apart.
We own a Leather Palliser couch Wich I will upload a pic of that is 15 yrs old and looks like new still.
We take care of our belongings and find this outrageous that we now have to go out and purchase a new sectional.

I brought a 2 piece sectional in May from Hom furniture in Minnesota. I custom order. Paid almost $4000.00 dollars. Palliser delivered it in July. I've had it for for almost 3 months. Already the cushions are sagging the seats and back. The furniture has not been sat on a total of 10 times. It looks like they are different pieces. I want a credit so I can buy with another manufacturer. If Hom will not agree. I will take legal action.

I bought a new Palliser love seat from better shade on Jan .24 2018 the love seat fabric is to lose which or under stuffed and it causes wrinkles when you sit on it i was told there is nothing wrong with it when you get up just smooth it with your hands this is a new love seat not 10 years old they will not repair it or give a refund i have pictures of it

We ordered our Palliser couch and loveseat on March 5, 2017 from www.leathershoppes.com. We paid over $4000 including the extended warranty from the store. The furniture arrived in the summer and although we don't spend too much time sitting on it, the seats started sinking deeply as if there was no support. In September and again in November Palliser sent a poorly skilled technician to repair the couch. Now it's worse than before and we can't get any support from Palliser or the Leathershoppes. I wish they would just take this garbage back and refund the money. Why should anyone spend this much money for something that is so poorly made and has such poor service? Please stay away from this company they make garbage products and charge a fortune for it.

We asked to have a professional repair person come and fix the sofa since the individual the company initially used was not competent. Leathershoppes and Palliser both refused to address our concern, instead they accepted the report of the incompetent repair person who wasted two whole days of our lives because he didn't know how to do the repair in the first place.

I am glad to speak to anyone about how poor the quality of the product we received is as well as how poor Palliser and Leathershoppes customer support is.

Extremely bad quality of material - it peels off so fast all over the sectional.
I bought an expensive sectional from their dealer here in NJ and it started to peel of so I contacted the manufacture and they kindly sent me the replacement piece. I spent another $250 to reupholster part of my sectional and now this new pieces is chipping all over it as well as the rest of the sectional. The dealer is out the business already.
I am extremely upset. The manufacture offers to buy a new piece at the manufacture price, but won't I end up with the same low quality but spend more?
Would love to get back me money or a new sectional but instead I am offered to pay them more!

Once again, not recommend. Very disappointing quality.

After 2 years of normal but careful use, our chairs looked good. All of a sudden a patch of leather peeled off the back of one chair for no apparent reason. I contacted Palliser for advice, they told us to contact the supplier . We did this, provided photos, details, copy of invoice etc. They arranged for a tech to inspect the recliner, he said that it was a common problem and would submit his report to the supplier. The supplier told us to contact Guardsman as we had a 5 year plan with them. Once again we provided all requested information, only to be told that the damage was not covered. In a nutshell, appalling manufacturing from Palliser, and typical insurance provider only interested in taking people's money for zero service. How's that for a $1000 purchase? No more money will be wasted on Palliser or Guardsman.

Bought set through Direct Buy online and picked out grade of leather in showroom. A spring collapsed in first three months, now within the year of puchsased where fake leather sewn to questionable real leather, the vinyl looking part has cracked in several places at the seem and areas on seat and foot rest look like color from dye has worn off. This is mainly on sofa, the loveseat had its own malfunction. Frame broke apart where held together with staples instead of screws.
Overall very very poor quality and definitely not for the price. Product serial # [protected]
Batch # 618079
SB # 1032044