Sam Levitz Furniture
Reviews and Complaints

Table legs falling apart. Chair legs splitting and backs loosening. Seat cushions defective. Repair been at our home twice. No resolution.
$750.00 wasted with zero support and office staff telling me to call back and make another appointment.
They have disgusting customer service, products they do not support and basic crap for products. Table replaced once.
This is the second time. Thought Ashley was better but Levitz ruined that brand, as well.
Looking into buying a billboard to let others know to NOT purchase from either store

I have a 10 year warranty on my adjustable base and Sam Levitz gave us gave us the information for Bedtech for the warranty. We've contacted them for 2 months now numerous times with no response. The last time we spoke to them (in September) they told us they were out of motors and that they were on order and they said once they came in they would mail some motors to us and that never happened. We were supposed to receive some around October 21st which was one month after speaking to the general manager (a female). We have tried contacting them via phone and email and no one is contacting us back. No one is answering their phones. It's as if no one works for Bedtech anymore. We paid for a warranty that we can't even use and our massager motors on our base have been broken for over 2 months and no one is helping us.

The warranty is under my maiden name Jennifer Zeman. My husband Branden Parisi is the one who has tried contacting them.

The patio furniture, that I bought was in stock. Salesperson recommended that I wait for the daybed I ordered, to come in, and take it in one delivery. When called for scheduling a delivery date, I asked about the furniture also.

That was when I was told the tables were back ordered to January. I asked my salesperson what the deal was and was told a manager took the tables for another order. When I suggested she get a manager involved to solve the problem, I was told no can do. She just provided me the store number. When I called the store and asked for a store manager, Gilbert was quick to pass me off to a sales manager. Was Gilbert even a store manager? Got a call from a supposedly sales manager, CT, and he said he would call me back. I have yet to hear from him, again. Are these managers, really salespeople, trying to avoid having managers getting involved.

The kept having to switch the mattress delivery to be on the same day as the bed and patio furniture delivery. On day of delivery, I was notified of them being arriving in 30, an hour later they arrived. When the delivery drivers arrived, I found out that the trundle bed was back ordered, with no known delivery date. They were going to leave without assemblying the bed until I asked them about assembling the bed. They did not have the mattress pads on the truck, so I do not know when I will get them. I have to wait for another 4-hour window on another day.

I was sent a website to complete a survey, the site would not accept my survey.

Bottom line

3 patio tables in stock when purchased - Not delivered and unknown when it will be delivered

A daybed that was to be delivered - No trundle bed and unknown when it will be delivered

2 mattress pads - Still to be delivered in another 4-hour window.

Plastic still on the patio furniture cushions.

I had a BBB complaint in for my power couch and power recliner/rocker. Approximately 2 mot hs after that complaint was filed, I received a call from a manager wanting to resolve the issue. She refunded the protection plan for the couch, and arranged to have my recliner/rocker's arms restuffed.

I noticed the arm was sitting on the ground a few days after it was returned to me. Customer service sent a tech out. The tech discovered there is now a bolt missing on the arm, and the whole chair was distorted from it. I called customer service again. The soonest they couod send the truck to repair it was 9/22/22. So, a full 3 weeks after they neglected to properly put the chair back together after stuffing the arms.

I am seriously not amused that part of a complaint resolution has caused more issues. It remains to be seen whether the chair is actually repaired, or they try to give me a store credit. I require a comparable replacement if they go that route. I'm not the one at fault here for missing a bolt.

I called for repair on my couch. They said they would send tech on 8/17/2022 between 8-10 at 9:15 I got a call saying tech would be here in 10 minutes. An hour later I messaged them cause tech was not here. They said tech had already came to my house. They said they had photo I asked for it they sent it it wasn't a picture of my house I called customer service after 2 hours of nothing. A lady called me back by the name of Elsa she ended up hanging up on me they told me the email I gave him was incorrect which it wasn't they told me that the phone number I gave them wasn't ringing and there was no voicemail which is untrue I never got a call and my voicemail is set up. I cleared my entire morning for them and they never showed up now they say they're sending out a check between 12:00 and 2:00 so again I'm having to wait

I wanted to say how happy I was with the customer service that the cashier named Ashley at sam levitz Ashley store on Pantano. She is an excellent cashier. She's always smiling and complimenting other customers such as myself. She's quick to help and answer any questions to vest of her ability if she doesn't understand or know she asks someone. She is outstanding

Purchased entire bedroom ensemble early August 2021. We knew it would take a while due to the Covid pandemic and supply chain issues. Promised bedroom set would arrive November, nothing, then December, nothing, then February, nothing. Went to store and manager said March 2022. Nothing. Called today and they said April. Not holding my breath...8 months later and nothing. They took our money right away, yet we don't have our purchase. Very disappointed

The cost of the item was $724.33 which was paid at the time of the sale. On August 22, 2021 I received notice that it would be delivered to my home. As of this date (November 3, 2021) we have not even received the sofa nor have we been able to contact anyone to assist us at Sam Levitz (only BS recordings that someone would contact us). Either return our money or deliver the sofa we purchased within the next seven days or I shall file suit in Court and file a consumer fraud claim with the authorities. David W. Rees, Attorney. [protected])

Are you kidding? Have you seen the reviews on the Better Business Bureau (BBB) website? We wished we had checked those reviews in February 2021 before beginning a 5 month game with "The Gallery" of:
-"Great news-the manager spoke with the manufacturer and you'll have it in 5 weeks."
-"It's now scheduled for the end of May."
-"it's now scheduled for the end of June-can't tell you more then that."
-"it's been delayed."
-"What do you mean your salesman hasn't been keeping you informed?"
-"we can't get ahold of the manufacturer."
-"the manufacturer won't return our emails or calls."
-"No-we don't know if it's even been made."
-"well you know…covid."
Yes-we realized this was during covid-but after the manager spoke with the manufacturer before we placed the order-we were reassured there'd be no problem.
We're just everyday hard working people who saved up for a nice couch and Sam Levitz had no problem taking our hard earned money after spending 3 hours picking out fabrics and spending probably more money then we should (but we were so excited). Now…"well-if we can't get ahold of the manufacturer then we'll refund your money." WOW-thanks? How about the 5 months we've been without a couch? How about the 3 hours we spent in your showroom picking out fabrics? How about our time spent making the endless phone calls? "Well that's all we can do." Really?
Our bad for not checking the ton of negative reviews on the BBB website. Buyer beware!

I purchase 6/1 furniture from Sams
Delivery guys ridiculously racist to call me Chinese women virus and refuse to set up my purchase without tell me anything just left
2020 W Prince
Front desk workers horrible service I paid 1100$
When purchase my furniture I paid 3 different transactions someone who works there thief now I'm without money and furniture

Sam Levitz has the absolute worst customer service. We purchased a sectional and a love seat 3 weeks ago. The first sectional was broken and had a stain. We were given our delivery fee back for the inconvenience. The following week they delivered a second couch that had a hole in it. We were told the 3rd sectional would be inspected before it was delivered. WRONG! The third sectional had a nail poking through the material. We were told by Steve Sanchez, that he was pissed at the situation and his customers are like gold. He told us he would call by 12 today with a resolution. Guess what Mr Corporate Customer Service Manager, you are no better than the employees you supposedly gave an unscheduled day off to. You like they have failed miserably in the customer service department by failing to keep your word. I have half a mind to set your couches in my front yard call and tell Travis to find a way to pick them up. I will never purchase from this company again. My husband has taken time off of work 3 times now for no reason. All we get are excuses and the run around. Now we have to wait until Monday to talk to the corporate customer service manager who obviously thinks by ignoring us the problem will go away.

Levitz Furniture went bankruptcy in Mid October 2007, I had purchased 2 bedroom sets in March 2007, paid both of them in full using the Levitz credit card. 3 months later my bed collapsed and I was given another bed, another 2 months later, the legs began to start collapsing, I went to the store in October 2007 and I was told they would not replace my bed, that they would repair it, they told me the bed had to break about 4 to 5 times before they would replace it, they sent a technician to my house October 21st, the technician confirmed that there was a problem and that they would replace the bottom slats to the bed, they were suppose to come in December which they pushed the date back to February, then they pushed the date back again to March 2008, coincidentally, my 1 year warranty would be up. I asked them if I could get an extension because obviously there is a manufacturers defect with this bed. Last night my bed finally caved in, so now I am stuck with this king size bed in my room.

I spoke to the the Corporater office on February 14, 2008 and they told me that they are a new company who took over Levitz, the name of the company is Apprentice Capital, they told me that all Levitz prior customers were no longer valid, and that they can't do anything to help me, the only thing they would do is give me $250 store credit when the bed cost me $1100, it will cost me about $100 to hire someone to dismantle my bed. I am still under warranty, please help me! If a new company purchases another company are'nt they suppose to also be in charge for their assets and liabilities?

I looked up into the Department of Consumer Affairs, this company has poor ratings a numerous vcomplaints, all the complaints seem to be the same, especially on delivery and poor quality of furniture. They tell you its in stock and that it is going to be delivered, them they will call you back and give you a different date, that the furniture is not in stock, then everybody just starts transferring you all over the place. How could a mulit-million dollar company like this rip so many people off? There are so many dissatisfied customers and complaints against this company. How is it that they get away with ripping off the working class people. There motto is 'You'll Love it at Levitz'. I have been aggrevated with this company from the first month of the purchase. I have everything on file, I have documented everything with pictures and video tape. Please expose these dirtbags! You will see how many people are going to come forward.

Another crazy thing is that I recommended my friend, she bought a bedroom set a month after my purchase for her 60 pound little daughter and her bed had also collapsed, the furniture was damaged. She went to Levitz and they gave her a resale (choice to pick another bedroom)and that all she had to do was to pay the difference. So if that policy applied to her why does'nt that policy apply too me, when I am STILL UNDER THE WARRABNTY!

I went into the Levitz where I had originally purchased the furniture and spoke to the manager of the store today. I did not tell her that I had spoke to the corporate office the day before, funny how the policy changed, she gave me a date to get a new bed, but she would not give me a resale, I really don't want this bed becuase it is going to break again, when I asked her if I could purchase an extended warranty she told me no, but she gave me advice on how to keep extra slabs under my bed for more support. So now I get a new bed next month that is going to break for sure again, but this time I am really left out in the cold.

On March 25, 2007 I purchased a couch for my home den. The couch was delivered on or about 4/21/07. After a short period of time the latch which held the couch from separating, broke and the couch was separating when someone would sit on it. We called Levitz and someone was sent over to fix it. Recently the latch broke again and the couch started separating again.

I called Levitz and informed them of this and told them I would like this problem fixed again, or I want to return the couch (which is still in new condition). I was told Levitz is going through liquidation now and they will not only NOT accept a return of the couch, but they will NOT fix it. We bought this couch on a No Payments/No Interest deal for 12 months. We have not yet made any payments because the 12 months are not up yet.

I feel Levitz should take the return of my couch and void the payment deal or rectify this purchase by fixing the couch. The 12 months will be up at the end of February 2008 and if the couch is not paid by then, I believe I must pay interest for the 12 months. With this stipulation in the agreement, I don't want to pay the interest for the 12 months, but have no other recourse to get my couch fixed or returned. I'm just looking for Levitz to show some goodwill and stand behind their product, but I'm wondering with their liquidation and my 12 month payment agreement if time will allow me to be patient enough for a solution.

I spent over six thousand dollars purchasing 3 rooms of furniture from Levitz Furniture. At the time of the purchase, I was told I would have to wait @ 6 weeks for the bedroom furniture. I did receive the first two rooms of furniture. However, I NEVER got the delivery for my daughter's bedroom set. ($1, 900). When I called Jan 2008, I was told the sale was voided.

Then I was given recorded information about submitting forms to bankruptcy court. I was totally confused and went back to the store. Turns out they NEVER had that bedroom set in stock. They refused to let me use the 1900 dollars credit to buy another set in the showroom. They said a close out company had purchased everything. They bombarded my email account with flyers advertising the deep discounts due to the bankruptcy.

Its been months and I STILL HAVE NO REFUND AND NO FURNITURE. What I don't get is, how did they "void" the sale, but still hold onto my money. Now I understand I won't even get the full amount I paid-it could be like 70cents to the dollar. What a rip off!

I ordered and paid in full for a Queen mattress set, bed frame and ottoman on 10/7/07 with a delivery date of 11/11/07. As of 11/23/07, I haven't received ANY of my merchandise. My ottoman does not even have a re-scheduled delivery date, my box springs and frame are scheduled for 12/1/07 and my mattress is scheduled for 1/6/08. Each time my delivery date gets close---Levitz pushes the date back and doesn't bother to call me...they only send an e-mail notification. Each time I call customer service or go into the store in person their standard response is: "There's nothing that CAN be done". I have asked for a refund in person at the store and from their customer service 800 number and have been told on several occasions that "due to Chapter 11 Bankruptcy, we cannot process refunds".

So, I have been sleeping on an air mattress since 11/11/07.

I might mention that even before they declared bankruptcy on 11/8/07, the customer service that I received from both my local store and the 800 number was VERY sub-standard. I was lied to on several occasions, hung up on, cold transferred to a wrong number and in general found a distinct lack of professionalism, empathy and basic customer service skills.

Please don't spend your money at Levitz Furniture, you most likely will wait months for your merchandise to be delivered and in the meantime...you cannot get a refund...AND on top of it...you are treated like dirt by theiremployees.

Beware--!

I ordered, and paid in full, for a loveseat on May 26, 2007. Guaranteed delivery by June 21. Never happened. Then they said July 16, then July 26, then August 16, now September 8. Loved the fabric, but canceled order anyway. Found out that none of the stores have a loveseat, only a sofa with the same fabric as the supposed loveseat. Does a loveseat exist? Are they taking money from people on non-existent products? I called the Manufacturer in No. Carolina and they never heard of that particular set either by name or their vendor number. What is Levitz doing?

Beware!

I bought a sofa set from Levitz furniture (14640 NE 24th St, Bellevue, WA) on June 4, 2006 and paid in
full on the same date. It took them a month to deliver all the items. When they finally delivered the center table and end tables on July 2, 2006, the glasses that goes on top of the ceter table were missing. At the time of the delivery all glasses were wrapped in a box so I did not have any knowledge of this missing items until after I opened it.

When called levitz furntinure customer service (talked to Joanne with ID# 142 in Levitz corporate office in NY), they were extremely rude and never apologized for failing to deliver the appropriate items. Rather I was told that it was my fault and that I should have opened the wrapped boxes and checked before signing off on the delivery.

According to Levitz, they do not have any policy of compensation if they fail to deliver the appropriate item or if parts of the items delivered are missing.

I am surprised that it took Levitz about a month to deliver the items and even after that when some parts of the furniture delivered were missing they tried to put the burden on the customer's shoulder. I wanted to share this with other potential customers out there so that they can be cautious when buying furniture from Levitz.