Panasonic
Reviews and Complaints

Once there was a time when I used to suggest my friend and relative, buy the Panasonic product but I was proved wrong. I bought a microwave by this company worth ₹ 13, 000 and for repairing purpose I have already spend ₹8000. every now and then there is a problem in the microwave. it was the time of August 2017, the microwave was not doing heating function because there was a problem in the magnetron (this was told to me by a man from Panasonic service center). Then magneton was changed but just after two days the same problem continued, a man from company after request changed the magnetron again on September 15, 2017, but the problem went on with the heating function, at every visit visiting charge is compulsory to be given even if the work in not done this is the worst part. I am ready to spend if my work is done which is not.

DO NOT BUY - PANASONIC VIERA TX-65DX902B Smart 3D 4k Ultra HD 65" LED TV.
Very poor standard Flagship Panasonic TV, The quality of this TV matches Panasonic lower end TV's, very poor standard and HD image quality, very narrow viewing angle. The TV that costs £2500 flagship model one would not expect better quality, however do not believe the Professional reviews in Tecradar and other internet review providers. In order to buy this tv you will have to sit directly infront of this TV, there is a huge noticeable colour and white distortion if viewing from a slight angle. You must be single, don't bother with the family with this TV they will not be able to watch it unless they all sit infront it all in one chair.
This TV has untrue excellent 5 star professional reviews, I now believe that the large companies pay Whathifi, Trustedreviews, expertreviews to give TX-65DX902B recommended Status or the 5 star status. The reviews are not accurate and untrustworthy.
The picture quality on the TX-65DX902B is extremely poor. Pansonic has called this their flagship tv for 2016, you are better off buying cheaper end Pansonic, you will not notice the difference in picture quality. The table stand is absolutely ludicrous.

I Purchased My Panasonic Eluga MARK ( newly Launched) on 5th January 2016.After, 5 Month usage and without any Physical Damage, It causes some internal Manufacturing defect, that is Automatically shut down at any time, while submitting to service centre at New delhi( Shakarpur). The minimum time for mobile repairing doesnt exceed 21 days and The phone liquidity found in the Battery connectivity and PVC and Motherboard. Now, My device is in Service centre and Takes Atleast 30 days passed off.
I Not yet received My mobile right now.And they have such a pathetic and Worst service I ever seen in my Life.Please dont go for this cheap mobiles and These companies only using cheap quality spare parts to minimise their cost.I think they forgot customers are the king of market.
On 2nd August 2016, 35 days passed.They are giving my Mobile right now, and telling sorry for inconvenience caused and saying that Your device is dispatched from our office on 29th july and I dont know how much time it will take to reach me ?

Hi, Never Never Never buy Panasonic products. Worst service or no service once you purchase. We been waiting for the company respresentative to fix the issue and we are not getting any response from them. It's been months now. No Answer and there is no other way to fix it. Once purchased you may either have to throw or loose you temper, time and money in following up and ultimately throw the product out. Panasonic should be banned from selling it's product in INDIA.

I bought a Panasonic VIERA 50V flat screen television at the cost of ¥142, 340- (TH-50AS630 VIERA SN: UB4230062) 5/8/2014. Fifteen months later, the LCD screen suddenly went dark. Repair personnel told me the cost would be at least ¥60, 000- but he would request a discount be given from his superiors because the failure was so soon after the warranty period and reflected on Panasonic quality.
His superiors, however, refused any reduction & I would have to pay at least ¥60, 000-. The value of the model today is around ¥120, 000-.
A representative of Panasonic called me after I sent a complaint letter to 〒571-8501
大阪府門真市大字門真1006番地, パナソニック株式会社, 代表取締役社長, 津賀 一宏 様; President Tsuga. The representative told me that Panasonic was not responsible for the problem and basically they were sorry but would do nothing. The apology was not enough to excuse the fact that they have ¥143, 000- of my money, and I have a piece of junk that does nothing.
I expect more from Panasonic! They should give me my money back or give me a new TV.

With great disappointment, I am saying your mobile phone and repairing service are not upto the mark, It has hardly been an year and I have faced many problems in hand set and now my phone's touchscreen is not working properly also sound is very slow which give difficultly at the time of talk/call. Hence I have given my mobile phone to Panasonic Smart Phones service centre at Vasundhara for repairing on dated 29-July-2015 at Shubham Telecom

Job Sheet No. KJASPUP444715PI3842, the set is under warranty period, My Mobile Set is Panasonic T41, EMI Number is [protected]

till today, my mobile phone is under repairing in your head office this is the current, my handset is in Panasonic service centre from almost 2 months this is the service you are providing to your customer. Please look in to this matter and make a customer friendly services.

I am totally unhappy with the SERVICE of Panasonic Company. I have started to tell all my friends, colleagues and relatives to not to buy any product of Panasonic since they are not good service provider. I am not going to buy any Panasonic product in future.

Customer care number and The manager are always busy. If any case, call connected then the call was transferred to senior but went unanswered I have waited upto 30 min.

To my utter surprise, i have never seen such a poor or worst service of any mobile company.

Already two months have been passed and mobile is under repairing I don’t know how many months will you take to repaire my mobile.

So, request you to take an strict action against my complaint and provide my mobile phone ASAP.

GOOD AFTERNOON.. THIS IS MEL
I WAS LOOKING FOR A SERVICE CENTER FOR MY COMPONENT SO I SEARCH ON THE INTERNET. AND I FOUND NONE.. SO I DECIDED TO CALL THE MAIN OFFICE OF THE PANASONIC HERE IN THE PHILS.
I CALL AND THE PHONE OPERATOR ANSWER ME.. '''''' I SAID OVER THE PHONE... ''''''' GOOD AFTERNOON.. I WANT TO ASK AND KNOW WHERE IS YOUR AUTHORIZED SERVICE CENTER FOR MY COMPONENT'''' HE ANSWERED ME . MAM IM GOING TO TRANSFER YOU TO SERVICE DEPT... THEN I WAS TRANSFER AGAIN TO SALES DEPT.. THEN TO AGENT THEN THEY HUNG UP THE PHONE... THEY KEEP ME WAITED AND ASK WHAT I WANT THEN HUNG UP THE PHONE.. WHAT THE HECK.. IT IS SO RUDE..
SO RUDE... AND I GOT MAD..
I CALL AGAIN TO ASK FOR THE AUTHORIZED SERVICE CENTER AND THEN TO COMPLAIN.. I DEMAND ATO TALKED TO THE SUPERVISOR.. SHE TOLD ME, IT WAS MIS COMMUNICATION... THEY THOUGHT I WAS BUYING A PRODUCT... WHAT?!?!? ''''' I WANT TO ASK AND KNOW WHERE IS YOUR AUTHORIZED SERVICE CENTER FOR MY COMPONENT'' IS THIS AN INQUIRY FOR BUYING A PRODUCT, ... GOSH PEOPLE.. I TALK TO 4 STAFF IN THE MAIN OFFICE.. WE HAVE THE SAME LANGUAGE AND YET THEY DIDN'T UNDERSTAND ME... THEN THEY HUNG UP ON ME... IM A CLIENT, A CONSUMER.. ITS THAT HOW YOU TREAT YOUR CLIENT.. BEING RUDE? I WONT BUY PANASONIC PRODUCT AGAIN... MY REFRIGERATOR, TELEVISION AND COMPONENT ARE ALL PANASONIC.. AND THIS IS HOW YOU REPAY ME... RUDE STAFF..

I purchased one Panasonic Hans set on 30.8.2014 from Hello G dealer Ludhiana to gift my daughter on her birthday on 19.9.2014. When it was opened on 19.9.2014 the display was diffused and defective. Dealer refused to replaced it. When contacted the Company through email twice they did not respond. When contacted service center they said it will be repaired after one month. What is my fault in it. I had lot of mental and financial harassment.I want its replacement.

@PanasonicIndia I had purchased Panasonic Refrigerator Model no. NR-BW 464 VS1N on [protected]. Over last 2 years Refrigerator is giving regular problems of cooling. Though our compliant was attended but every time some or other parts has been replaced and we paid for it.
since last 1 week we are again facing the same problem and your engineer has suggested that some fan is not working and its needs to be replaced. (cost around INR 2500)

We had purchased the refrigerator considering its a Panasonic make, we never expected such problems. I am really worried about the quality of the product now considering repeated breakdowns.

Regards
Swati
022 [protected]

Had a wonderful looking Panasonic Plasma Tv. It started giving me
problems right at the 2 year mark. I used a discover card for the extra
1 year warranty. The TV had trouble turning on but went away. 3 months
after the warranty was up, the whole side of the screen was messed up. I
called Panasonic to see if they would help me and they wanted to charge
me 9 bucks just to read the FAQ to me. They only wanted my money. I
researched the issue and found that many people were stuck with dead
tvs right after their warranties were up so I called Panasonic back and
told them of a possible class action lawsuit and that they should fix
this problem at their cost. They said they would send someone out on
their dime and then I could email them the estimate and they would work
with me. I called the repair center wondering when they were
going to show up and they said I had to pay and that because it was a
65" tv, it would be a two person job and would be around $150 just to
come out. I talked to the tech for over 30 minutes explaining the
problem and he said more than likely, they were going to charge me some
$200 core charge that can not be reimbursed on top of the fee to come
out and that may not even fix the problem. I called Panasonic back and asked why I would have to pay and they pretty much told me to kick rocks or empty my wallet. I
spent almost $2000 on this tv and babied it the whole time only putting
500 some hours on it only to have it break right after the warranty?!
Then to get treated like this on an issue that is well known?!?! There
is a facebook page with just under 1300 people with dead tvs all mad as
heck and yet no one is willing to start a class action lawsuit or
anything? I am PISSED. Panasonic SUCKS

Purchased a panasonic inverter microwave about a year ago. While using it tonight I stopped it at 3 1/2 minutes out of the 4 minutes I was cooking the product. When I went to open the door the microwave started again with the door open. Scared the hell out of me. Please be careful using this microwave brand. I unplugged it and won't use it again. Hopefully panasonic will recall this microwave.

Issue#1:
I have owned a number of Panasonic cameras including the DMC-GH3. I now
have a DMC-GH4. The GH3 has never had a proper RAW codec for the Windows 64-bit
system. I complained to Panasonic about this in 2012 but still no CODEC. At that
time I was told to purchase the third party ‘FastPictureViewer’ codec which I
did. Turns out this codec returns ambiguous data for RAW images from the
DMC-GH3. Now the GH4 has the same issue. How does Panasonic expect professional
photographers to take them serious when they don't provide the necessary tools
for their cameras?

Issue#2:
With the GH3, when the ISO button is pushed the upper ISO limit is
displayed on the monitor. Also the rear dial can be used to change the ISO value
while the front dial can be used to change the upper ISO limit. I found this a
very useful function but it has been removed from the new GH4. With it I have to
go through the menus to see or change the upper ISO limit. Why would Panasonic
remove a useful function from its cameras?

My Panasonic Hi-Fi System model SA-DK20 was brought to J.M.Goupille Service Centre on 25.01.2012 for REPAIRS. Subsequent queries and personal visits always ended with their telling me: The M.P.E.G. Board is not in stock. Be patient.
More than a year later, another technician and the supervisor informed me the technician involved in the repair had left. The 5-DVD
Mechanism plus the M.P.E.G. Board were missing. They also promised doing the necessary in due time.
Fearing further loss, I finally collected my cannibalised and now useless equipment on 14.01.2014. Next day I sent an E-Mail to top
management, a second to customer care on 28.01.2014 and a third to workshop manager on 21.03.2014 protesting against such
malpractice. No response till now.
I am being treated as if I am responsible for the blunder committed at their workshop.Honesty and efficiency are inexistent there.
A shame to this trade! They call it CUSTOMER CARE. I call it CUSTOMER RIP-OFF.
Oodithnarain RAMSURN,
Grand River North-West,
Mauritius.

Please advise

Dear Maninder,
Is this reply to my mail dated 20th March ? Have you even read my mail?
I am aghast that this is the standard of Customer support services in a Company like Panasonic !
Please provide para wise reply of para 1 to 4 to my mail for me to proceed further.
Regards,
Ved Kumar

On Fri, Mar 21, 2014 at 6:41 PM, Helpline wrote:
Dear Mr. Kumar,

Good Evening !

"This has reference to the below mail regarding performance of your Plasma.

At the outset, please accept our sincere apologies for the inconvenience caused to you.

We earlier inform you that the SS / SN board needs to be replaced.

So as per the warranty terms and conditions it will be repaired on chargeable basis only and charges is above 40000.

If you need any further clarification you can contact Mr M C sharma at +91-[protected].

We request to your kind acceptance so we can assist you better.

For any further assistance please feel free to contact us.

With Regards
Maninder

VOC
Customer Service
Panasonic India Private Limited
Website: www.panasonic.co.in
Helpline:[protected] ;
[protected] ;[protected]
----- Forwarded by Helpline/India/PI/Panasonic on 03/21/2014 06:35 PM -----

From: Helpline/India/PI/Panasonic
To: Ved Kumar ,
Date: 03/20/2014 01:23 PM
Subject: Fw: PI-CS-[protected]

Dear Mr. Kumar,

Good Afternoon!

"This has reference to the below mail regarding performance of your Plasma.

At the outset, please accept our sincere apologies for the inconvenience caused to you.

We tried to contact you but your contact number was ringing at +91-[protected].

We understand from our Service Team that the SS / SN board needs to be replaced.

So as per the warranty terms and conditions it will be repaired on chargeable basis only and charges is above 40000.

If you need any further clarification you can contact Mr M C sharma at +91-[protected].

For any further assistance please feel free to contact us.

With Regards
Maninder

VOC
Customer Service
Panasonic India Private Limited
Website: www.panasonic.co.in
Helpline:[protected] ;
[protected] ;[protected]
----- Forwarded by Helpline/India/PI/Panasonic on 03/20/2014 01:06 PM -----

From: Ved Kumar
To: Helpline ,
Cc: minni
Date: 03/19/2014 06:37 PM
Subject: Re: Fw: PI-CS-[protected]

Wake up !

someone in Panasonic, please wake up, look at the mail chain & revert !
My TV has been not working since Nov 2013 & it is in the Panasonic service center since 15th Feb. No one is even bothered to respond, forget the satisfactory resolution.

Is there no one responsible at Panasonic - looking at these mails, who can attend to my grievance & give a redress?

Is approaching media or consumer forum are the only options left with me?

Request you one last time to respond, so that I am not forced to take other options.

Regards,
Ved Kumar

On Wed, Mar 12, 2014 at 12:40 PM, Ved Kumar wrote:
Dear Maninder,
I have not received your response till date. Hope, that customer complaints are monitored by Panasonic management. if that is not the case, then I will request you to provide me mail id of some senior executive, so that I can address my grievance.
As intimated in my first mail dated 21-Feb-14, I suspect some foul play by your service center. I still believe that Panasonic product quality is good & it is not possible that cost of repair can be more than cost of new TV.( there was no bomb blast or earthquake in my house!)
Request you to get it investigated(Please check that your service center has not cannibalized my TV parts to service other customers ) & revert at your earliest.
An early response is requested.
Regards,
Ved Kumar

On Tue, Mar 4, 2014 at 2:44 PM, Ved Kumar wrote:
Dear Maninder,
Your reply is still awaited. please expedite.
Regards,
Ved Kumar

On Fri, Feb 28, 2014 at 6:46 PM, Ved Kumar wrote:
Dear Maninder,
Please let me know the details of defects ( is it panel alone or there are other things also) & total cost of repairs of my plasma TV ( it is not LCD, as mentioned by you).
I will revert back to you on getting above details from you.
Regards,
Ved Kumar

On Thu, Feb 27, 2014 at 1:08 PM, Helpline wrote:
Dear Mr. Kumar,

Good Afternoon !

This has reference to the below mail regarding performance of your LCD.

At the outset, please accept our sincere apologies for the inconvenience caused to you.

We have got the confirmation from our service team that your Panel need to be replace.

So as per the warranty terms and conditions it will be replaced on chargeable basis only.

We would request you to please show your kind acceptance to enable us further with the services.

If confirmation not received from your end we have to close this case.

For any further assistance please feel free to contact us.

With Regards
Ms. Maninder

VOC
Customer Service
Panasonic India Private Limited
Website: www.panasonic.co.in
Helpline:[protected] ;
[protected] ;[protected]

----- Forwarded by Helpline/India/PI/Panasonic on 02/27/2014 12:56 PM -----

From: Helpline/India/PI/Panasonic
To: Ved Kumar ,
Date: 02/26/2014 08:45 PM
Subject: PI-CS-[protected]

Dear Mr. Kumar,

Good Evening!

This has reference to the below mail regarding performance of your Plasma .

At the outset, please accept our sincere apologies for the inconvenience caused to you.

We have guided our Service Team to resolve it on priority and take corrective action.

Our Branch Service Team will get in touch with you shortly to speed up the resolution.

Your patronage is important to us and we are committed to providing the best possible service to you.

Thank you for bringing the matter to our attention.

With Regards
Tanuj

VOC
Customer Service
Panasonic India Private Limited
Website: www.panasonic.co.in
Helpline:[protected] ;
[protected] ;[protected]
----- Forwarded by Helpline/India/PI/Panasonic on 02/26/2014 08:44 PM -----

From: Helpline/India/PI/Panasonic
To: Ved Kumar ,
Date: 02/24/2014 06:57 PM
Subject: Fw: PI-CS-[protected]

Dear Mr. Kumar,

Good Evening!

This has reference to the below mail regarding performance of your Plasma .

At the outset, please accept our sincere apologies for the inconvenience caused to you.

We have guided our Service Team to resolve it on priority and take corrective action.

Our Branch Service Team will get in touch with you shortly to speed up the resolution.

Your patronage is important to us and we are committed to providing the best possible service to you.

Thank you for bringing the matter to our attention.

With Regards
Ms. Maninder

VOC
Customer Service
Panasonic India Private Limited
Website: www.panasonic.co.in
Helpline:[protected] ;
[protected] ;[protected]
----- Forwarded by Helpline/India/PI/Panasonic on 02/24/2014 06:54 PM -----

From: Helpline/India/PI/Panasonic
To: Ved Kumar ,
Date: 02/22/2014 06:18 PM
Subject: Fw: PI-CS-[protected]

Dear Mr. Kumar,

Good Evening!

This has reference to the below mail regarding performance of your Plasma .

At the outset, please accept our sincere apologies for the inconvenience caused to you.

We have guided our Service Team to resolve it on priority and take corrective action.

As discussed we have got the confirmation from our service team that they are arranging the desired Part of your Product as soon as possible.

Your patronage is important to us and we are committed to providing the best possible service to you.

Thank you for bringing the matter to our attention.You shall hear from us on 24-Feb-2014.

With Regards,
Ms. Maninder

VOC
Customer Service
Panasonic India Private Limited
Website: www.panasonic.co.in
Helpline:[protected] ;
[protected] ;[protected]

----- Forwarded by Helpline/India/PI/Panasonic on 02/22/2014 06:16 PM -----

From: Ved Kumar
To: Helpline ,
Date: 02/21/2014 02:13 PM
Subject: Re: PI-CS-[protected]

Dear Rajni,
I can be contacted at [protected] or [protected], in case required - for any clarifications.
Ved Kumar

On Fri, Feb 21, 2014 at 12:27 PM, Helpline wrote:
Dear Mr.Kumar,

Good Morning !

Thank you for writing to Panasonic helpline.

We have received your e-mail indicating your queries with Plasma

For future communication please refer the case no. PI-CS-[protected]

We have forwarded your request to the concerned support department.

We assure you that they will get in touch with you very soon.

For any further assistance feel free to contact us.

With Regards,
Rajni

VOC
Customer Service
Panasonic India Private Limited
Website: www.panasonic.co.in
Helpline:[protected] ;
[protected] ;[protected]

----- Forwarded by Helpline/India/PI/Panasonic on 02/21/2014 12:16 PM -----

From: Ved Kumar
To: [protected]@in.panasonic.com,
Date: 02/21/2014 11:59 AM
Subject: Repair of 42 " Plasma TV

Dear Sir/Madam,
I had purchased one THP42X20D Plasma TV on 15-May-10 with extended warranty. This TV has gone defective in Nov 13, after warranty got over in May13. Complaint was given (Pl-ASC-[protected]) on 06 Nov 13. TV was checked in my house by your Service center, MS electronics, Noida. I was told that that spare parts were not available. Another complaint Pl-ASC-[protected] was made on 28-Dec-13. On chasing, Service center picked up my TV on 15-02-14 for repair. Now I am told that it will cost me more than Rs 40, 000/- for repairs! My TV is still lying at service center.
Is your product quality so bad that it lasts only warranty period? How can you charge more than cost of new TV for repairs? such is not the case with other companies like Sony etc. I suspect some foul play by your service center. Please investigate & revert.

Regards,

Ved Kumar

Dear Team,

I have purchased the washer for midriff city center Carrefour, on 24th Nov and it got delivered on 26thNov, and now the washer is fully messed up, after washing the cloth all dirty water spill over the ground instead of draining it, its sucking the bleach and again send it back to its place, I did a big mistake that I purchased this brand, I have been requesting to midriff city center Carrefour people to come and repair or replace my washing machine for about a month, but till now no one had called me. Kindly send someone to repair my washing machine, or its better if you replace the whole machine, because it’s having lots of problems in3months, I don’t know what will happen to it after 1 year.

Invoice no: [protected]
Compalin no: 8018

Regards,
Khurram.

HI All,

Pls don’t buy any Panasonic products. They dont care any of their customers. I bought a 42" Plasma TV( TH-42PV7HS(Serial number of the model is Y57550013) for Rs 64, 000) by 12.05.2009 and then with in a year it had an issue and when their service center person came, he said the board has cost burnt due to high voltage. they claim to have an fuse insde which would burn in that case. not sure what happen then. I also have a Vgaurd Stabilizer as well. IT is working fine but my TV’s Board got burnt. I Paid RS 6000 to fix this even though my TV was in warranty then. by 26.02.2011, the TV has developed vertical and horizontal lines. and then they took more than 2 months to get it resolved. This time they said the entired board needs to be changed and chared me around 12, 000 after heavy negotiation.

By this time I lost all the hope that, I have my own doubt then if I have got the best TV. Now 12-Oct 2013 again I am having the problem. This time as well the same issue and now theya re telling me that there is no spare for this TV available as they claim that my TV is " very Old" . They now asking me to exchange my TV with them. THe offer they gave for my Old TV is Rs 500. I am not missing any Zero it is only Rs "five hundred".

As per Govt of India, ANy company needs to sell the parts for atleast 10yrs. Can panasonic get me the parts in 4 yrs? I hope they are pushing me to buy a new Panasonic TV.

My Job Numbers:Job Number is 032791.

This is the service center I have given my TV.

Robotechs Electronics Services an Authorized Service center of Panasonic in the below mentioned address.

old no 238, New no. 310, Velacheri Main road, Selaiyur, Chennai -73.

The bill number on the ackhnologment of my system is 696

.Warranty Card No: : [protected]

Pls dont ever buy any Panasonic product. IT is important that you need after service delivery from any product. If it is poor then you are gone for the entire period you have that product.

I got a bad TV set in the first place. Now paying for choosing the worst brand. Pls dont go through my pain again. Pls learn from my experience
Experience the fastest coverage in insurance. Get a cover of 1 crore for Rs.6200p.a. in just 8 minutes with AEGON Religare's iTerm Plan. Buy Online!

of our reviewers recommend us
.

For any clarification you can reach me at [protected].

- Balaji

We purchased a 50" Panasonic Plasma 3D TV (with extended warranty) around a year ago. More than 3 weeks ago our TV stopped working. It took a week to get a technician out to the house, he spent 15 to 20 minutes analyzing the flashes on the TV and told us that 3 electronic boards were needed and he ordered them. 2 of the boards came in, the technicians came back out and changed 2 of the boards (TV didn't work!) then they discovered that they were one board short. They put in a call to trace the board. They were told it was on back order and may be in in 2 weeks. Then they will come out and install it and hope the TV will work. This whole operation is taking (so far) close to 5 weeks now. They will not let us have a replacement or loaner. My advice to everyone is to NOT purchase ANY entertainment products from Sears! Their Service(?) practices are idiotic and worthless. They need to hire more technicians to handle the large load of service calls! They need to stop stocking products that have a large fail rate. They need to provide faster service responses and to stock spare parts in the shops. If the product can't be repair in 2 weeks it needs to be replaced.

I bought a Panasonic microwave in jan 2013. I had it 4 months and it quit working. for over two weeks Panasonic gave me the runaround, first they wanted me to send a copy of my receipt by email, that would have been alright if they gave me the right email address, which they didn't. They left part of it out. The only place they take phone call about microwaves is in the Caribbean, you can't talk to an American at all. The next thing they give me the address for a repair shop close to my home. I call the shop the owner informs me that he only repairs tvs for Panasonic. I call the Caribbean again and tell them the repair shop they gave me didn't do microwaves. They then gave me another shop that was 300 miles round trip to get it to and another 300 miles to get it back. They promised me that they would call me in 48 hours with a solution to getting it fixed and that didn't happen either. I got the impression that they had no intention of honoring their warranty. I will never buy another Panasonic product again

Saya pn Nor aziah bT Yang Hazali (acc no : [protected]) tida berpuas hati dan marah atas tindakan pada unit bayaran kerana menghantar sms yang berturutan dengan berbagai no telefon pada 9/4/2013 bermula pukul 12.47tghari menyuruh saya membuat bayaran keseluruhan pinjaman pada hari yanag sama selewat2nya sebelum pukul 5.00petang dan jika bayaran tidak dibuat dalam tempoh tersebut tindakan mahkamah akan diambil keatas saya, jika saya ada tunggakan sekali pun tetapi setiap bayaran bulanan tetap dibayar dengan kadar yang lebih dari bayaran bulan yang ditetapkan cuma tarikh bayaran itu saja tidak konsisten tetapi atas rasa tanggungjawap saya sebagai orang yang berhutang, saya telah datang kepejabat courts di Shah Alam untuk membuat bayaran sebanyak RM300.00 dahulu dan
bakinya akan saya selesaikan kemudian tetapi atas arahan staff ( Syazreena) supaya pihak courts Shah Alam jangan mengambil bayaran saya itu.Cara staff courts ini lebih seperti "ALONG" kerana tidak menghantar notis terlebih dahulu amat sangat tidak munasabah dan kejam dan saya sebagai pelanggan rasa amat terhina.
Untuk pengetahuan, barangan yang saya beli iaitu mesin basuh telah mengalami kerosakan selepas 3 bulan baru digunakan dan saya telah datang ke pejabat courts untuk membuat aduan tetpi mereka hanya memberi no telefon 1800? untuk saya hubungi sendiri dan dengan beberapa sambungan dan saya dpat bercakap dengan seorang INDIA dan beliau datang repair, segalanya kos pembaikan saya kena bayar walau tempoh warranty ada, dan beberapa bulan kerosakan yang sama berlaku lagi dan kali ini saya betulkan sendiri..DIMANAKAH TANGGUNGJAWAP COURTS DENGAN WARRRANTY / INSURAN yang di cover atas barangan tersebut.Adakah barangan ini dijual adalah barangan yang telah diguna pakai(second hand).
Sekian, jika pihak courts telah melihat atas apa permasaalahan ini ambil ACTION atas tangungjawap dengan apa yang telah diemel oleh pelanggan anda.saya tahu pelanggan anda bukan 1 tetapi berapa ramaikah yang telah complain sehingga ada yang meluahkan rasa tidak puas hati di akhbar yang juga saya sendiri pernah membacanya.

[protected]@yahoo.com
10/4/2013 - 10.27pg.
[protected])

We purchased a Panasonic microwave with inverter and it gave us problems a couple months after we purchased it. The readout blacks out and the unit is inoperable during that time. The door has to be opened and closed repeatedly in order to make it work. The problem was minor but it has gotten progressively worse to the point that it no longer stays on at all. It finally quit working last week. We contacted Panasonic on 11-18-12 but were told that we should take it to a service center at our expense. I frankly believe that this Panasonic microwave model #NN-SN778S is in fact defective and thus, we should be treated fairly. We believe that Panasonic should send us a shipping label so that we can return the product to them for repair. Either that or send us a refund for the defective microwave. We will NEVER again purchase Panasonic products in the future!