ParcelForce
Reviews and Complaints

Paid for Global Priority shipping via Parcelmonkey. Contacted parcelforce for help due to no tracking updates for 7 days. Refused to offer and help or support as I purchased via Parcelmonkey, despite the fact that I am both the sender and receiver of the Parcel. Another example of how big companies couldn’t care less about individual customers. We and our poor reviews are worthless to them on an individual basis and not worth the effort of ever properly addressing. Another British company given up on its customers and values

I recently used ParcelForce to send a package using their 48 express service. It's been three days since I sent it, but there's been no sign of delivery yet. The tracking information on their website says that the package is still in the van, and I'm not sure when it will finally arrive.

When I tried to reach out to their customer service, I had a difficult time. It was challenging just to get someone on the phone, and when I finally did, they were very unhelpful. They didn't seem to know much about my package's location or any updates about the delivery. They suggested I track it using the number in the email that they had sent, which was not helpful at all.

Honestly, I've had better experiences with other courier services like DPD or DHL. I would have gone with them, but ParcelForce was more convenient at the time. I wouldn't recommend ParcelForce to anyone and suggest considering other options if you want a reliable courier service that will provide you with the updates and assistance that you need.

So, I'd say stay away from ParcelForce if you care about your valuables. Even if you decide to insure your stuff, you can only get up to ?100 back without extra payment. And even if you pay more and something bad happens to your package, they'll probably blame it on you and refuse to pay anything. Their customer service is a total disaster, too - it's very difficult to get to talk to a real person, and they don't seem to care about your problems anyway. Plus, if they say they'll call you back, don't hold your breath. All in all, I'd say ParcelForce is not worth the hassle.

ParcelForce is not a great service! I fork out ?67,75 for fast delivery to the Philippines in the expectation that it would take four days to arrive, however it took nearly two months! I sent very important papers that urgently needed to arrive on time, but due to their poor service, it was not possible. I was so uptight. To add to it, I called their customer service and they provided me with the wrong number to call in the Philippines. Absolutely rubbish service!

ParcelForce has given me a negative experience. The customs handling fee was quite a hefty sum. It took them a couple of days to receive my package and they only contacted me recently to ask for a handling fee of ?12, plus customs and duty. The tracking system wasn't too helpful either, especially for people like us who have a normal life and work. I was expected to stay at home waiting for the parcel to arrive, which is quite inconvenient. The entire process was cumbersome and inefficient, and I am doubtful if I will ever make use of ParcelForce's services again.

ParcelForce is not very good, if I'm being honest. They keep changing the delivery address on their system and this means that the delivery address is completely different from the information written on the waybill. I don't know what's going on over there, but this has happened before and it's a very big mistake. I just don't get why they have so many 5-star reviews! If it were up to me, I'd give them 0 stars!

It's really frustrating when you're waiting for a package and the address is all messed up. They need to work harder and get better at their job. They can't just keep going on strike all the time! If they want a pay rise, they need to earn it!

I recently had an experience with ParcelForce regarding the delivery of a mobility scooter to a lady in Middlesbrough. I chose the track 48hr option, but things did not go smoothly. The parcel was sent to Shrewsbury instead and sat there for four days. This has left the disabled lady in a state of extreme distress as she was hoping to have it for her holiday. It has now been seven days and the parcel is still nowhere near its intended destination. It seems to me that ParcelForce simply do not have a clue what they are doing and do not care about the impact on their customers. I, myself, feel quite helpless in this situation. It's a shame that Ebay recommends using this company as I would strongly advise against it. In fact, if you can avoid using ParcelForce altogether, I highly recommend that you do so.

ParcelForce took my parcel, then completely lost it at their depot. It was an absolute nightmare trying to file a claim. I had to jump through so many hoops for six whole weeks just to get a fraction of its worth back! And don't even get me started on trying to reach them. There's no email address to contact, so I had to tweet them of all things. Utterly ridiculous!

I couldn't believe they treated their customers this way, considering they're part of the Royal Mail. It doesn't mean they have the right to act like they're above everyone else. I found them thoroughly arrogant and offensive. They don't seem to care about any of us who use their service and it completely shows.

I wouldn't recommend them to anyone, not unless you want to go through the same headache that I did. It's not worth it in the end. Stay away!

Parcelforce ain't no good at all man. Supposed to get my parcel delivered today but the posties are on strike, so I try and make alternative plans by calling them up. This dude on the phone tells me I can pick it up at my local depot, so I go ahead and get a taxi there. Get this, the customer service centre is closed! What a bloody waste of my taxi fare.

Honestly, I wouldn't recommend this service to anyone. They take your money and then don't give two hoots about your package. It's no wonder they've got such a bad rep. Ain't reliable at all. Save your cash and try out a better courier instead.

I done gone and arranged for my parcel to get left with my neighbour, but that driver fella done took it to the post office. And wouldn't ya know it, I can't get ta that post office before it shuts its doors. So I thinks to myself, "I'll have it collected from the post office so it can go back to my neighbour." But reckless abandon, it takes 'em at least 5 working days to get it from the post office back to the depot. And ya know what? Instead of trying to deliver it to the neighbour I done arranged for it to be with, the driver took it back to the depot! And let me tell ya, these ParcelForce folks don't listen to no complaints. They just go ahead and give ya the runaround. Overall, they done gave me a bad service and I wouldn't recommend usin' 'em.

I was really excited for my parcel to arrive from ParceForce.com that I even took a day off to ensure I'll be available for the delivery. But, much to my dismay, I received an email saying that they have already attempted to deliver it. I was shocked because no one knocked on my door and I didn't even see a ParceForce van outside my house despite looking out for it.

I tried to find a way to contact them but it was quite difficult and frustrating. After a long wait, I was finally able to talk to someone and they just told me that the driver's GPS indicates that he has been to my address. I felt so offended and disappointed as they basically called me a liar!

To make matters worse, they also didn't leave a card to inform me what happened to my parcel even though they claimed they did. I was really disappointed and frustrated with my experience with ParceForce. I could only give them a one-star rating, and I would have given them no stars if I could.

One thing that added to my frustration was that I tried to upload a photo of my proof of purchase but it wasn't even possible. All in all, my experience with ParcelForce was simply atrocious and I hope they improve their services soon.