OnTrac
Reviews and Complaints

As a potential customer considering using On Trac for your delivery needs, it's important to note the mixed experiences shared by customers. While some reviewers have highlighted positive aspects such as timely deliveries and careful handling of packages, a significant number of customers have expressed dissatisfaction. Issues raised include packages being left in inappropriate locations, poor customer service, and instances of packages going missing or being mishandled. These reviews suggest a lack of consistency in service quality and reliability. Before choosing On Trac for your deliveries, it's advisable to weigh these varied experiences carefully.

Pics for proof of my story are included.

My package was marked as "undelivered" around 4pm despite my leaving a note w/instructions. I texted OnTrac & they replied immediately. Not only that, they said they would add my instructions to the drivers info upon re-delivery.

About 2 hours later I received a text my package was delivered to my neighbor, as I requested! I spoke to my neighbor to confirm it arrived.

I may be an anomaly but this was incredible customer service!

La ?nica vez en la historia que he recibido un paquete de esta compa?a! PUES SE PERDI?! Llame a la compa?a y simplemente se lavan las manos diciendo que pasado los 5 d?as de supuestamente haber recibido el paquete! Ellos no se hacer responsables! Es una falta de respeto TOTAL! Para colmo la persona que tradujo la conversaci?n de espa?ol a ingl?s (el traductor) no dec?a en absoluto mis palabras! Traduc?a lo que le daba la gana! En fin! Un total fracaso! Cierren su agencia porque para tener 1 estrella mejor no tengo nada! Vergonzoso!

Very satisfied. I placed an order on line from Vitacost Sep18 2018 noon and received it Sep 20 2018 12:07PM in Perfect Condition. The package was shipped from Vitacost (Nevada site) to me in Washington in just 2 days, via ground service. The packagearrived on time in perfect condition. Good, prompt service. Thank you OnTrac.
I have been getting mail order packages through 6 different delivering
Companies over the past 12 years... and this is the first time ordering
From vitacost by OnTrac delivery service and so far, is among the top 10% rating in my experiences.

So I've gotten more than 1 temu order. My first delivery came at 9:49 pm...I thought it was a one off. Well this last delivery was worse! I was told that I could expect delivery by 12am no later this was at 8:57 pm. It was impossible to get anyone live in a call and the live text agent Nya was extremely rude and ended our chat due to my request for a phone call. As soon as she ended the chat I received a text update to say that delivery was attempted but noone was home. This was a lie, noone ever came and I was parked at the front door due to my apprehension about the late delivery. Needless to say Ontrac is trash!

I am either living in an alternate reality, or everyone else is. I am always happy when I see on-trac delivery, as I know I will get my merchandise really fast. Yesterday, I ordered from i-herb, late morning (July 3rd). It was scheduled to arrive here either Monday or Tuesday, July 6 or 7. I heard a noise at my front door, looked and there is my package, on the fourth of July, 10:45 AM. You can't get better than that. So am I alone getting this kind of service? Neither Fedex nor UPS does this. And On-trac boxes are clean, many packages I get from other carriers are filthy. Forget about the post office, a total disgrace. The trucks are also unmarked. Is someone trying to sabotage this delivery carrier. Seems like it to me.

Let me say this to all the reviewers that's giving negative reviews, Because i read most of reviews saying they delay orders i nearly missed out on mine thanks to reading y'all bad reviews. Maybe there was a issue with unexperienced drivers and workers to mess up, or delay your items. They brought my package with in the 2 day limit, friendly driver great teamwork getting it to my home early on a Sunday Morning. My final conclusion if your gonna buy from Walmart beaware that different shipping companies will deliver your stuff like Ortrac, don't trust and believe these bad reviews you have to trust your insticnt different states when different results. Overall with Ortrac first time experience I'm giving them five stars for trying their best!

People get bad service and the first thing they do is complain I get it it is very frustrating when you are supposed to get a package and it doesn't show up, gets delivered to someone elses home, or is stolen. Those are the reviews that people leave. As you can see if everyone that has ever gotten anything shipped to their house and everything went as planned, you are probably not going to write a review at all. This company delivered my package faster than USPS or Fedex EVER DID! They even placed it exactly where I wanted them to and took a perfect pic of it as well. If you read reviews for all shipping companies there are a ton of bad reviews. This is not a bad or shady company they make mistakes and have $#*!ty scumbag employees just like every other company. I give these guys 5 stars

I purchased some stuff on Shein,, however I accidentally place an incomplete address, when it near to deliver I got notification from a very popular shipping company saying delivery failure. I contacted them numerous of time giving them the complete address, they refused to correct it saying shein had to contact them, it was ship back to shein and shein did reship the pack but in more than one parcels, they place the incomplete address on One of the parcels that OnTrac was delivering, I got delivery failure. I try reach to to OnTrac over the phone because I am in Jamaica. Did get them. I then realized they had virtually assistance can I tell you, they amended the address, consumer services virtually were magnificent. I had my package delivered to the location and It didn't had to return to shein. Thanks again OnTrac

Well I thought my jersey wouldn't get delivered and it did I'm glad they are upping their game obviously it has improved a little though they do deliver fast my package came the next day. Something they need to up though is how they treat the package I do get it my package isn't fragile or anything but I was outside when the guy literally yeated it lol up in the air over my fence. Damn bro it almost landed on my house roof it was funny I don't mind that, but what if I wasn't there and it landed stayed in the roof I would've never known. I can say they are upping their game. I think it's just luck if I'm not wrong but that was my experience with them. Thank you for my package delivery on time and faster than other companies. I'm giving you 5 cuz they are upping there game and improving
I've never genuinely had a problem with them I've shopped with companies who use them I was never concern till now. Out of all of them this was the funniest experience like damn this guy just yeated in the air

So far so good! I've made several purchases with Victoria Secret not realizing OnTrac had so much negative reviews. Since my first purchase till my last about a week good ago, I've had no complaints. I however recently experienced a delay with a package which makes me think if I'll get it. VS has done a replacement however I do have high hopes with a little anxiety that they'll pull through as the agent I chatted promises about delivery delayed for another day or two and I'll be able to return the replacement. I feel bad for everyone who thus far has been having bad experiences with this company. I am however grateful and happy my experience has been positive! With so many negative reviews however I do wish that they look over their errs and fix them so that they can have happy customers and better experiences!

Edit: About my VS package- Delayed delivery then claimed package delivered at front door, no pics, no package, now I can say I've gotten an issue- Had high hopes but it made me disappointed. Other packages arrived great and safe, one just didn't!

Delivered package to random house. Ontrac has no way to contact the driver. I contacted them within 45 minutes after delivery was made to the incorrect house. They also have no way to contact the delivery facility that sent out the driver. Keep being told to give them 48 hours to investigate the situation. Ontrac has no way to call and talk to someone. Only through Text message. and they are quick to dismiss and disconnect the chat.

The last four deliveries my package has been left out in the rain, thrown in bushes, tossed at the end of my driveway for me to run over, and/or found by neighbors. This is a gated community. I am about a mile from the gate. Driver too lazy to deliver all the way to house. Has gate code. Can't get in touch with an actual human. Corporate number no good. Contacting shippers that use OnTrac and telling them I can't buy unless they ship with someone else.

My mother had her diabetic medical supplies shipped via Ontrac and it is absolutely impossible to reach anyone about the delayed status of her order, which was due to be delivered over a week ago. I've left messages with no response and the telephone number directs you to the website to AGAIN leave messages.

I would not recommend using this service to ship anything, especially critical medical supplies.

1. Claims to not be able to deliver due to "unsafe" conditions. YET other companies have delivered.

... oddly several security cameras (of mine & neighbors' ) show NO delivery attempts from this company

... FedEx, UPS, USPS all delivered with no issues2. Will NOT answer any questions asked of them.

2. NOT able to speak with a human, everything is computer generated.

3. Do NOT answer questions asked to them. REFUSE to call you when requested.

I was scheduled to have a package delivered to me on the 16th. On that day they put it on the vehicle then 20 minutes later took it off. My then date of delivery was the18th now we are sitting here on the 20th and I still have not gotten my package. I can't call and talk to anybody. Nobody will call me back. I have to use this text thing and the only thing it tells me is that my package will still be delivered we're working on it. There was no reason for it to be delayed. They wanted information the same day I gave them the information they still have not given me my package. When I called three different times first one said oh we needed information on where to deliver your package is that an apartment no you've delivered 50 packages here it's a house. Now when I called back a second time they told me my package was damaged. Third time I called oh we need information again? Then for the fourth time they told me my package was damaged. I need the damaged product to prove that it's damaged and they won't give it to me. I had over $50 worth of stuff on there I will be out of it if they don't give me my package and there's no way to get a hold of anybody to get my package. I will never use them the only reason why I am stuck using them is because the stupid temu! 🤬🤬🤬

Ontrac misrouted my package from Meriden ct to Smyrna ga. Ever since they misrouted my package they LOST it and had given me excuses and lies every day. There is no live person to talk to except for messaging. This is unacceptable, this is their fault as they took the package from CT where it was going to be delivered to and somehow misrouted it and now lost it. They tell me to contact the company I bought it from and the company says to contact ontrac. As of right now no one knows where it is an they lied a out it being in CT on the tracking. They even told me the tracking number wasn't a valid one but it's their tracking number. I just want my package because it has mothers day gifts.

Worst shipping company ever! Incompetent drivers, useless customer service. My package has been delayed for 5 days and is being held at the warehouse, yet I have given customer service all the necessary information 4 times. Unbelievable!
Albert Hsieh
Local Guide?82 reviews?105 photos
3 months ago
It took two weeks to ship a package, which is from target online, from Texas to SoCal. The package wasn't properly protected. Also, the deliver estimate is just for reference. Worst delivery company I've ever seen.

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Joshua Powell
2 minutes ago
NEW
This company is terrible. I get hired and come to work. I meet the at the time manager and he seem like a cool guy. I was told there were two manager I can speak with just incase one manager is gone. Didn't meet the other one. Oh well though... I work for 5 to 6 hours that day... as u can see not very good hours when i said i wanted a permanent job. Next day I come and the manager is gone and is replaced with a temporary and was never told this would happened as I already tooken the old managers number for emergencies. But I still came back even though that was a red flag. She was ok she never showed disrespect so nothing there. But work environment is terrible $#*! it's hot and people come late or not at all which disrupts the work flow of others. Also packages was on a regular mishandled and destroyed and spills were common. There were little to no ppe to pretect yourself from hazardous material so I constantly asked for gloves but were told they had ran out, but barely anyone was wearing gloves so my hands constantly had unknown substances cover my hand for the mishandled shipment and hand smelled after leaving work. Anyway I work the full week with varying hours from 6hrs to 7hrs and got paid 300 bucks then later got paid 187 from the orientation which from my others jobs that did the same they at least paid all at once instead of separate. I unfortunately had an accident and broke my hand. I let the temporary manager know that I wouldn't be able to work for a month and kept in contact for 2 in a half weeks keeping up to date. Then no more response from her... another Red flag. So for rest of the month I worked on fully recovering and when I did I kept call that number and no answer. Ok well there has to be another number I can call right? No there isn't so now I'm completely cut off from anyone there at the company as they have no hr number nor anyone I can speak with in general until I finally found out there was another new manager. So I went on the app and count find how to get his number. Next day I finally figured it out on how to get his number and without notice nor explanation I was terminated even though I was told to get better and I could come back when I'm healed. This company is trash. I had proof obviously that I had a broken hand I sent pics of my cast and doctors to them. Don't do business with them and don't work for them it's not worth your time and they don't value it either. Oh and it turns out both managers left as one was fired and the one I met found a better job.

It is my firm belief that any company / business / etc that uses OnTrac as a delivery service for their customers, does NOT value their customers. My experience was so poor (which I will outline below) that I have now taken to asking what delivery companies may be used for an item I'm looking to purchase. If they mention OnTrac, I ask if there is a way to omit them if I make the purchase. If they can not guarantee my purchase won't be "delivered" by OnTrac, I won't give them my business.

I ordered an item online, which a value of around 230 dollars after taxes. I used Walmart online, purchasing a Best Choice item. It was a battery operated Jeep for my child. I ordered this item prior to Black Friday / cyber Monday in the off chance it may sell out. You see the year prior my husband had orders that relocated us from Fort Huachuca to Fort Carson. Anyone familiar with the military will understand the acronym PCS. We PCSd through two major holidays. During thanksgiving and Christmas we had no HHG. We were stuck in a subpar hotel and at best gave our child a small Christmas tree and a few gifts. Next year my husband is expected to be deployed. So without going into more specifics, this Christmas means a lot to our family. We ordered a lot of items, this particular one we liked the most.

At first I didn't even know my item was shipped using OnTrac as an email from Walmart provided a "Fed Ex" tracking number. After a few days of it not working, I looked closer and in small print noticed information from best choice about a company called OnTrac. I insert the tracking information on their page and there it is. Perfect right?

This item was due the 26th however there had been a little inclement weather the 26th/27th. The non delivery was understandable. It was updated as such online with a promise of being delivered the next business day.

The next day was thanksgiving day, so we just assumed it would be delivered on Friday.

Friday, the 29th arrives and we find one nice large package on our doorstep labeled best choice. I also noted the box read "box 1 of 2". With this in mind, my husband and I decided when our son went to bed we would assemble what was in the box and see if there are any issues.

Whoa and behold, we are missing pieces. I contact Best Choice and we discuss the missing items, I sent a photo of the box we did receive. They tell me that the item is shipped between two boxes and to contact them if it isn't received by the end of the business day OnTrac stated it would be delivered on.

Given it was nearing the end of their business day hours as I understood, I decided to call OnTrac. Which led me down an infuriating road of exchanges, inconsistencies and ultimately their complete withdrawal from the situation.

I was speaking with a nice woman, who basically insisted there wasn't much information she gave me. I was told to expect it the next business day. So I said, "you're a delivery company but you can't confirm if there were indeed two boxes intended to be delivered? That seems ridiculous". The woman agreed and asked me to hold so she could look up more information. See to me it was necessary to confirm that there were two boxes. If there was not, then it's an issue of Best Choice never having sent the box that I would need to remedy. If they can confirm there were two boxes untrusted in them to deliver, I can focus on OnTrac instead. When she comes back on the line she says she was able to confirm it was a two box shipment. She kindly explains that I should expect to receive the next box on the next business day citing bad weather for delays. Okay. That's fine. The weather was cleared at this point but I could understand there being a back log and that just because two boxes are being delivered doesn't mean they're in the same place at the same time.

Meanwhile the online tracking does a subpar (at best) job of updating this information.

On Monday I call, asking for confirmation that my package would be delivered that day as stated on Friday. A gentleman I spoke with said it did not show as being on a vehicle for delivery and I should expect it the next business day. I said this was unacceptable as I've been told otherwise and the "expect it the next business day" was getting a bit redundant. I wanted confirmation on the actual whereabouts of my package and an actual date it will be delivered. He says he will call back.

After a few hours I call again. Now I'm speaking to the woman I spoke to on Friday. It's worth noting - despite her inaccurate information - she was a genuinely kind hearted person. The only experience and only reason OnTrac would even deserve the one star I had to give, is this ladies excellent attitude. She says my box is on the vehicle for delivery and should be here by 5.

I was pretty happy until moments later the first gentleman calls me back and stated they're unable to verify the whereabouts of my package, that it won't be delivered today and to expect it the next business day.

Now at this point, they had stopped updating their online tracking as far as I could view.

So I asserted that I needed to speak with someone in charge as what he was saying, and another representative was saying was contradicting. I'm told he can't patch me through because he called me, but I can call back and request a supervisor.

Okay. So I call back. Explain the situation in brief and request a supervisor. I find myself on the phone with Jacob. He listens to my OnTrac experience at length, and vows to get an answer on the whereabouts of my package and delivery date by 5PM. (They're in AZ and I am in CO so we are in the same time zone).

At 6pm Jacob calls, and says "they are unable to verify the whereabouts of your package but you should expect it for delivery on the next business day". Now, I was going to be patient until he also started citing the weather as an excuse. The weather had been clear for days. So in a not so proud moment that I couldn't help, I half laughing, asked him if it was f... n snowing in the warehouse or wherever my package may be that they CANT actually verify the location. Of course, I knew it wasn't snowing because it hadn't for almost a week now. He literally was just giving the same generic and NOT true response I had received at each point in the juncture. Basic floor staff I can almost understand. A supervisor? Unacceptable. I had to hang up before saying some unsavory things.

I want to note - that this was 6pm. That is important. If you're still following. The date at this point is December 2nd.

December 3rd. I call customer service and ask if my package is in a vehicle for delivery. (Again the online information no longer updating.). That representative tells me the package has been marked as lost. (Imagine my face, please do). In a quick moment of thinking, I ask the representative if she can tell me at what time in their system the package was updated as lost. "3PM yesterday" was her response.

And surely, a supervisor would have been able to READ exactly what she could, before calling me at 6pm to say they couldn't verify the whereabouts but to EXPECT IT THE NEXT BUSINESS DAY. So I tell the lady on the phone this, and assert speaking to someone higher up, definitely not Jacob though.

I get Jessica from Corporate on the phone. She seems promising. She gives me a reference number (by the way I can't find where online to input this reference number). Tells me how I'm now a "post it note" above her desk and she never lets her post it notes go unresolved! She gives me her extension. Promises to call every hour and a half with updates or at least check in.

I received two calls from her on Dec. 3rd. Revealing some information such as the package had no longer been in Denver but a "satellite company" much closer to me. Now I'm like WAY TO GO JESSICA! Thank you!

The second call was essentially that someone in charge there would be looking for the package.

The day goes on and no more calls. I figure she was working hours though and may not be in. I try calling her extension non the less though to maybe get one more update for the day. The extension goes to a voicemail of a hardly audible name. Definitely not "Jessica".

On the 4th I receive one - and the final communication from OnTrac. She stated they're getting a new shipment and checking for my box. Insisting that she believes it is not actually "lost" but they want to be sure. If it was truly lost is would launch a whole new investigation on where the package went. Good, because I think I deserve my package or at least some answers. I mention that I tried calling the main number and inserting my tracking information and it had me on hold for hours now. No one picked up. Then I tried her extension and that it wasn't her voicemail. She said her extension again and I confirmed that's what I had and input. She said it was odd but she can see missed call numbers and will ALWAYS return my call.

On December 12th, I called, left a voicemail on what is clearly not Jessica's voicemail box, requesting return communication from Jessica as soon as possible. She was convincing but just as frustrating and unreliable in the end. I waited through the 14th for a call. Never received one.

I never received my box either.

All I received was an EXTREMELY dishonest and inconsistent experience of exchanges.

Now, I've contacted Walmart. Explaining these issues at length. They fully refunded me.

Best choice, sent me a new 2nd box (what I now know to be called "box B"). They used fedex (monumental sigh of relief) and I have received it. The issue was remedies but NOT BY ONTRAC.

I have now just been ignored. As the intended recipient of an item I purchased, that was in their care as a delivery team, I at least feel entitled to answers to conclude this frustrating experience. But alas, I won't get them.

So all I can tell you if you've read this far, is I think anyone with a "5 star experience" just got lucky. This company DESERVES its poor ratings. I know I'll personally be outline this experience (in more detail as I have logged and recorded on my phone) to the better business bureau.

If you're a manufacturer / company / whomever SENDING an item, have more respect for your recipients. Do NOT use this company.

If you are purchasing an item, CONFIRM which delivery companies they may use and as I said, if they use OnTrac and can not guarantee sending your item using a different delivery service - just don't give them your business!

On 5/12/22 OnTrac received a package I ordered from Vans. On 5/16/22 I sent an email to customer services inquiring why my package repeatedly kept getting delayed, they claimed to look into the problem. 5/18/22 I contacted OnTrac by phone because my package was marked as delivered but I still had not received anything. I do think this company should refund my next day shipping.

I placed an order with Zuilly to go to Washington state and they used a carrier called On Trac. I have had nothing but trouble with these idiots. They first marked my package held, now its marked delayed. I can't get ahold of anyone at customer service and their sms number is a fraud. Noone texts back but a computer. Do yourself a favor and dump Zuilly like QVC & HSN did. There is a reason why they went separate ways!

OnTrac repeatedly held my packed for several days and kept delaying me from receiving my package. Someone from customer service finally reached out and said the driver couldn’t find my house. My house is clearly marked and accessible even by gps. The driver was supposed to call me so I could help him. After waiting all day (about 8:30 pm) I never heard from anyone. So I reached out with an email stating so. A few minutes later I received notice my package was delivered to my house, my front door. No one had been to my house, no package was received. I live in a rural area where you have to drive down my drive way to my house.I would know if anyone pulled in. I was sitting outside and never witnessed anyone come to my house let alone to my front door which I was sitting by. I have a security camera that can prove this. I reached out again and they insisted I was wrong and the driver was at my house and delivered. Several days later and they are saying the driver is right and basically I am wrong. I’m not sure if they never bothered to come out this way or if my package was tossed. I’ve noticed by looking at reviews this is huge problem with OnTrac. If I would have known before had I would have requested another shipping provider. OnTrac needs to be looked into and why so many people have a problem with not receiving the goods they pay for in a timely or even at all. The customer service is horrible also.

The carrier has not even once delivered a package to my house. Packages have been laid on the street, placed in my dumpster and shoved into my mailbox. PLEASE have the driver come to my house (down my driveway) and place my packages on my covered front porch.

I've asked before because just this past week 5 packages were found : Three in my dumpster and two in my mailbox.

The dumpster : D10014624469876 ... D10014624473992 ...1LSCXLN002WJMHM

Mailbox: D10014640263830 ...D10014658374067

Please have him deliver to my house on my front porch like FedEx, UPS and even USPS do. I cannot see the road nor the dumpster nor mailbox from my house because I'm down a slope.

Tracking Number

1LSCXNU04649886 says delivered on 11/20/2023 at 734PM never delivered, I was home all day and all week no package was delivered. I have put in several requests for information and have not received any response from anyone contact me at [protected] these were Christmas presents and I would expect that I would be given a response of some sort. I have never heard of this shipping company before and American Eagle - the shipper had never heard of them either. Is this a respectable company? I do not believe so-I cannot reorder the product because many sizes are no longer in stock. I am really ANGRY!

My package is lost/stolen...it is impossible to talk to a Human in this company...I have cameras/ring bell system and no one show up on Nove 16 at 4:00pm...i need proof of delivery's...so I can proof the company that my package was never delivery and they can issue a credit. Been sending emails and texting with Ontrac/laseship without any responds.

I my personal opion a Delivery company should have Humans in Customer Services not a self service option.

Today I received my Zara package. When i went outside to get it there was just a ripped empty Zara box. I immediately rewinded my cameras and saw the OnTrac guy getting out of some small white van. Then he walked to my front porch and tossed the box and immediately walked very fast to his van and drove off. A minute later i come out and grab the package. The box was ripped, opened and empty. My item missing. I was so mad. I contacted Zara customer service and opened a claim. Luckily i was able for them to reship my item again. This thief wasted 40min of my time trying to contact customer service. He knew what he was doing. He scanned the item delievered to my house, stoled the item inside and left an empty box.

Can’t give them a low enough rating. Two cycles through for a package from Nevada to Texas, to California, to Denver and back to Nevada. I was less than 100 miles away from the Texas location but they were so inept that they couldn’t even put it out for delivery and instead sent it to California…?! I mean WTF? When I inquired why twice, they only told me that they sent it back to the vendor and refused to answer my question as to why it couldn’t be delivered. Their “tracking system” says they tried to deliver it, but that’s kind of hard to do when it reflects that it is in California. TERRIBLE SERVICE and INEPT/INCOMPETENT customer service responsiveness. If you use them for your company deliveries, you truly don’t care about your customers.

delivery was not received, nowhere can be found. I looked and I Asked my neighbor if they see it, I went to the landlord to see if it been delivered but no were to be found.

the conformation I received that was delivered last night, but I didn't receive it.

my tracking number is D10014365638532.

the address to be deliver to

Raeda Marzuq

M10 Algonquin Ter,

Plymouth, Mass 02360

I need to know what happened to my package.

thank you.

Rudina Marzuq

I had bought several items from temu the only items not delivered are all ontrac. 5 packages are released from customs but not picked up or taken no response from lasership and temu blames them since lasership is the delivery service. No help at all from lasership/ontrac at all no one cares or helps. I have contacted temu and they cant get any response.

All numbers for ontrac/lasership are useless you cannot speak to a human nor do you get a response by email.

I have been waiting for over a month for.my packages never have I gotten an update on tracking I have reached out many times I'm pissed and getting on the point to start legal actions

Andria FriasCardenas

[protected]

I was supposed to receive my packages by 8/9 it is now October I am sick and tired waisting my valuable time trying to get in contact with this company I’m pissed and I truely am going to be contacting BBB and persu legal actions if I don’t receive any call back by October 15 2023

My order number is [protected]. It was shipped through OnTrac a company I never heard of. They said they could not find it and I was told to contact you. I have tried to communicate with a live person and have been unsuccessful. I either want my order or a refund of what I paid for which was $65.90. I would appreciate you handling this matter at once. Thank you, Virginia Stitts

Previously a package was delivered to the wrong address. Recently a package was stolen. I’ve ordered from SHEIN three times. Twice USPS was used once OnTrac. Of course the OnTrac package was never received. The OnTrac package was marked as delivered at 5:11pm but no package was left. I believe the driver took a photo pretending to have left the package then stole it afterwards. I’ve lived here since 2012 and have never had a package stolen. OnTrac uses every excuse to in the end say “contact the seller.”