Menu
For Business Write a review File a complaint
OnTrac

OnTrac review: Delivery service

C
Author of the review
4:38 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My package was delivered to the incorrect address, since ontrac does not have a telephone number that you can contact and speak with a live person. My only recourse was to chat and send an email through their website. After going this route there is no follow up, your being told to wait 2 days and 2 hours for a call back and nothing. I paid good money for my items and a shipping fee to receive in a timely manner. I responded as soon as I received the text alert that it was delivered, I looked out the door and nothing went downstairs ask the security guard and nothing. I sent several emails and nothing. This company should be investigated for theft, they are the last in possession and mis delivery with no accountability, poor customer service, lack of concern for other property or money. They shouldn't be allowed to operate if they cannot provide adequate customer service over the phone, you shouldn't have to wait for an e-mail response for a package you paid for and then they told me to contact the seller, I guess my complaining was too much for them. Once again, Investigate and shut down they are a poor courier service, and they are stealing people packages claiming to have dropped it off. WERE, not proof of delivery available online. Terrible company, if I buy online and see that use Ontrac, they are going to lose my business aint buying from no online store that use Ontrac as their delivery source.

Claimed loss: 400.00

Desired outcome: full refund for my package, taking off work to wait only for it to be mis delivered. Package is probably not retrievable since it was dropped off at the wrong address.

0 comments
Add a comment
  1. OnTrac Contacts

  2. OnTrac phone numbers
    +1 (800) 334-5000
    +1 (800) 334-5000
    Click up if you have successfully reached OnTrac by calling +1 (800) 334-5000 phone number 19 19 users reported that they have successfully reached OnTrac by calling +1 (800) 334-5000 phone number Click down if you have unsuccessfully reached OnTrac by calling +1 (800) 334-5000 phone number 68 68 users reported that they have UNsuccessfully reached OnTrac by calling +1 (800) 334-5000 phone number
    +1 (877) 227-5139
    +1 (877) 227-5139
    Click up if you have successfully reached OnTrac by calling +1 (877) 227-5139 phone number 0 0 users reported that they have successfully reached OnTrac by calling +1 (877) 227-5139 phone number Click down if you have unsuccessfully reached OnTrac by calling +1 (877) 227-5139 phone number 15 15 users reported that they have UNsuccessfully reached OnTrac by calling +1 (877) 227-5139 phone number
    Sales
    +1 (877) 225-6837
    +1 (877) 225-6837
    Click up if you have successfully reached OnTrac by calling +1 (877) 225-6837 phone number 0 0 users reported that they have successfully reached OnTrac by calling +1 (877) 225-6837 phone number Click down if you have unsuccessfully reached OnTrac by calling +1 (877) 225-6837 phone number 8 8 users reported that they have UNsuccessfully reached OnTrac by calling +1 (877) 225-6837 phone number
    Technical Support
    +1 (866) 432-4277
    +1 (866) 432-4277
    Click up if you have successfully reached OnTrac by calling +1 (866) 432-4277 phone number 1 1 users reported that they have successfully reached OnTrac by calling +1 (866) 432-4277 phone number Click down if you have unsuccessfully reached OnTrac by calling +1 (866) 432-4277 phone number 7 7 users reported that they have UNsuccessfully reached OnTrac by calling +1 (866) 432-4277 phone number
    Claims
    +1 (302) 246-7136
    +1 (302) 246-7136
    Click up if you have successfully reached OnTrac by calling +1 (302) 246-7136 phone number 0 0 users reported that they have successfully reached OnTrac by calling +1 (302) 246-7136 phone number Click down if you have unsuccessfully reached OnTrac by calling +1 (302) 246-7136 phone number 3 3 users reported that they have UNsuccessfully reached OnTrac by calling +1 (302) 246-7136 phone number
    +1 (587) 817-2380
    +1 (587) 817-2380
    Click up if you have successfully reached OnTrac by calling +1 (587) 817-2380 phone number 0 0 users reported that they have successfully reached OnTrac by calling +1 (587) 817-2380 phone number Click down if you have unsuccessfully reached OnTrac by calling +1 (587) 817-2380 phone number 2 2 users reported that they have UNsuccessfully reached OnTrac by calling +1 (587) 817-2380 phone number
    More phone numbers
  3. OnTrac emails
  4. OnTrac address
    2501 S. Price Road, Suite 201, Chandler, Arizona, 85286, United States
  5. OnTrac social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024