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After being prompted to us Ontrac Shipping by a delivery person, I decided to try it for my west coast shipping needs. I shipped a small box but once it was scanned it showed as an envelope. I was told it was a type o and gave it no more thought until it was lost. This was a high dollar shipment . Ontrac said they would return it and never did, then they said file a claim, I did then they denied the claim. Now they are refusing to talk to me. I have no recourse with this company SHIPPER BEWARE!
rob requested my tracking number but never contacted me or responded ever again. total fraud . AVOID ONTRAC
Hello,
My name is Rob and I work for OnTrac. Please send your tracking number to rob@ontrac.com and I will be happy to assist you.
For privacy reasons, please do not post the tracking number in a public response.
Thank you.
OnTrac Rob doesn't actually exist - he posts on every single forum where someone complains about OnTrac and the situations are never resolved.
I, myself, have had at least 6 packages disappear thanks to OnTrac. Now I have my Amazon Prime shipments sent to my PO Box where those ### can't touch them.
OnTrac needs to GO AWAY!
I worked for this company as a sorter for 7 months as a temp. This was in Petaluma California and my term ended this month. They have terrible standards on package handling, they really just dont care. I would advise nobody to use OnTrac, regardless of state.
They wasted my entire day off when I arranged to have a package delivered today then laughed at me on the phone after telling me they "misplaced" it. I will make sure sellers don't use Ontrac before purchasing from them. Hours and Hours of my time wasted not to mention phone time with Amazon to get a refund. Now I'm told it will take days to get a refund before I can purchase from a different seller. I found a seller other than Amazon and at a cheaper price who doesn't use Ontrac. I had no idea buying from Amazon could be this bad. They kept me waiting with their cut and past responses for hours today. Just awful.
I have been fighting with OnTrac for almost 2 years. My deliveries are thrown over the fence and lay in the mud all day (my house is 3 acres back from the road), or my 2-day delivery shows up anywhere from 8 to 25 days late, or I don't get any delivery at all because "no one wants to drive up there". One driver even told me it was a waste of his time. Their drivers are not employees - they're contract drivers - so they can do pretty much what they want. I have complained to the online stores that I use, but they're no better with customer service. The response is usually "we don't have any control over which shipping company is used". Really? Then who decided to use these jokers? I've stopped buying from any online site that uses OnTrac and doesn't give me a choice to use UPS, USPS or Fed Ex. Maybe if enough people stopped buying from these online stores, they would get the message. (FYI: soap.com will flag your account with the shipper you want to use - they're keeping my business forever)
I am so upset. This is at least the 10th package recently and 3rd I have called on. Take 4 extra steps and put the box down instead of throwing it. I will be doing many reviews and calling jet.com directly. @#$%&@&$!
The driver wouldn't even talk to me when I ran out to confront him.
Ontrac company lost my 4th package. I had never ever had problems with shipping companies. But ontrac is the worse.
They cant provide any kind of quality. They are fooling you that they have delivred something or just said it lost on the way. What? how it can b possible? Just dessapeared? Scam. Scam. Scam.
It is absolutely a scam and it’s companywide it’s part of their business model. Unfortunately no one cares enough to look into it. We’ve even had local drivers arrested for stealing more than 300 packages. The same thing has happened to me on about 20 occasions. I filed a police report but it was rejected. And the companies continue to use them. Obviously these companies are still making so much money that they don’t even notice the loss. And we as customers are stuck suffering. The only power we really have is to stop using the companies that use on track. I live way out in the middle of nowhere so ordering things online is a real necessity for me. But now I order everything from eBay because at least I know I will get them.
I live in a gated community in south wa, and a pile of packages were left at the gate, all packages had ontrac shipping labels
I hate this company.
According to Ontrac Tracking number C12340445972379 my package was delivered at 7:00 pm October 28 2017. I have security cameras that have no motion detected for two hours before and after 7:00pm of the same night. I'd like to know where your driver delivered my package too. Maybe the driver can go get it and bring it to me.
The driver most likely stole your packages it’s a widespread phenomenon. I think that’s how they make up for making such low wages. They steal the packages instead of delivering them and then resell them. Someone should look into it. I filed a police report but it was rejected. Stop using all of these companies. Either have the item shipped to the store and pick them up or order from eBay.
I agree. I had a package that was shipped 4 days ago. I had to call customer service every day since then. They said the driver would go back to back track to where they left the package before 5pm. I call them this morning they said they we're just about to call me back because they found out more information 30 minutes ago. To only find out that they had a negative response. The package was no where to be found. Why would it take them 2 days to go back when I had called them the same day when I get notifications on my phone that alerts me when my shipments are "delivered" I wouldn't be surprised if the driver did steal it because I live in small community and we all know each other.
Who ever the driver was I'm convinced they stole it. My package was from a teen store, Forever 21 and I had ordered my teenage kids a bunch of clothes which totaled up to $400!
Anyone who uses OnTrac to ship needs to stop!
Amazon replied to my CEO Email and indicated that MY future orders will NOT be sent via Ontrac.
My separate complaint to ONTRAC has yet to receive an acknowledgement or reply...
Received email that my package was delivered. Searched and never found them (yes this has happened 3 times).
Shipped with ONTRAC
Tracking ID C12340763172578
I'm going to email the CEO of Amazon and encourage him to terminate any contract with this useless delivery company
This is happened to me probably more than 20 times in the past few years. Stolen package after stolen package after stolen package. nothing gets done about it. Contract doesn’t care. The gigantic company to use them don’t care. The police don’t care. All you can do is stop using those companies. I order everything through eBay now because you know Who they're shipping with before you order.
This company a scam artist. I have 3 packages misplaced by them. First two were from Amazon and the 3rd from BestBuy. I can't believe that such reputable merchants like Amazon or BestBuy haven't caught on to this horrible shipment company. They mark them delivered on their website, but never deliver them.
The company to use them are so big that they either don’t care or don’t notice. The only ones who really suffer are the customers we have to deal with it and we have no power. All we can do is stop ordering from the companies that use on track.
HORRIBLE! Packages are either stolen or delivered elsewhere wait time is horrendous and no accountability is serviced. They never call back when they say they have opened an investigation for you about your lost package and when you call back to check in they say the last representative didn't put the ticket in so you'll always be starting over.
Your drivers are unprofessional. I was home when the driver in the San Diego area decided it would be quicker to throw my package over the five foot fence instead of push open the obviously open/broken fence and place the package on the ground.
Ontrac refuses to deliver to me at all anymore because I complained about them lying about their delivery dates. I used to get my packages a week after they scanned it delivered. Now I don’t get them at all. I placed an order with Walmart a couple weeks ago. Walmart sent part of it FedEx. Arrived fine. Sent another part using Ontrac. package arrived at the local Ontrac hub near me. Went out for delivery 3 days in a row, came back “undeliverable” because they didn’t have a gate code for my non-existent gate. Then got notified that it was delivered at 10pm. It wasn’t. So I complained to Walmart, got a refund, reordered the items and -guess what! They turned around and used Ontrac for my replacement order too! So...it was supposed to be delivered on the 4th, went out for delivery 3 days in a row. Kept getting delayed. Contacted Walmart. They were told the package was delayed for an emergency (yeah, right). Then when it wasn’t delivered today, I got a refund from Walmart. So, I assume Ontrac just keeps these “lost” packages. And Walmart keeps paying them to steal them instead of deliver them. Way to go Walmart! Needless to say, I’m done buying from Walmart.
If you have the capacity to send through Ontrac, I suggest sending an active tracking device so you can find out where the stolen goods end up. I’m pretty sure they’re reselling stolen property. This company is fraudulent and it’s far reaching and somebody should look into it.
Same thing just happened to me. I gave them the benefit of the doubt for 2 weeks due to the wildfires, but finally contacted B & BW, who told me the Delivery was "lost". I am convinced it was stolen.Ontrac didn't even notify me, I had to contact Bath & Body Works to find out it was "lost". I couldn't re-order because many of the items I had ordered were out of stock and no longer available because they were being retired. I was refunded my money, but I really wanted my order! I felt so disheartened and cheated. I will no longer order things online from any company that uses Ontrac- this is not the first time I have had a problem with them- but it will be the last. I wish I could find out how to get them investigated and shut down.
I had a package stolen by ontrac. I took the day off for the supposed day of delivery. Had been tracking for several weeks from overseas. It get's here in the US and ontrac takes over, waiting on my package a constantly checking ontrac's delivery status for delivery. Imagine my surprise when as i'm checking once again, the tracking status it changes from out for delivery to delivered. I couldn't believe it I'm looking outside, I go outside no one in sight. I call then and tell them what I witnessed on their tracking sight. I was told they needed 36hours to contact the driver to find out what happened since it was friday and the driver was off. i waited 3 days and had to call them back myself. All they told me was that the package was scanned delivered so it was delivered. I told them I had home video monitor evidence that no package was delivered on the day my package was supposedly scanned. No one talks to me, I'm put on hold and then hung up on, or no one answers. The ultimate scam delivery service. The drivers have figured out that they can scan the package as delivered and keep them for themselves with little to no repercussions. The authorities have caught a few but not enough, I wonder how they able to be a delivery service. Isn't there someone who monitors this type of fraudulent behavior?
These ontrac [censored]s lost my PS5 from walmart. Now i'm not sure which of them is more of a [censored], ontrac for being complete useless craps, or walmart for shipping my ps5 with these pieces of sh()ts.
On Trac is a nightmare. I have had the misfortune of numerous deliveries shipped through On Trac by Walmart and other online sellers, and consistently in every case On Trac has stolen the shipped itrems and claimed the shipment was delivered. I reported the theft issue to the sherif dpt in one instance and in respose On Trac promptly did admit that it had the shipment in its possession even though it earlier claimed the shipment had been delivered. It is insanre poor judgement for Walmart and other retailers to ship via On Trac.
I have a delayed shipment and I can only reach them via email I need the shipment in a day, yet they take 2 days to respond to your issues. What kind of company is this. How can companies like this stay in business when everyone else is some much better. Price does not matter when there is no service. What a joke
D10013353511685
the tracking says my package is lost
i need it urgently
name osiris alejandra ramirez rosales
I can't contact any one to come and get it! Your phone and chat functions don't have any options for that! Your customer service sucks! If it cost me this much time to get it back to you I sure as [censored] won't be wasting my time or money on your services!
It is at
19538-12th Ave NE
Shoreline WA 98155
Trackng for my package was given with false realtime updates kept prolonging delivery & falsifying information. I would like Walmart stop using this service.
Driver has driven on our lawn 2 days in a row leaving deep ruts in our lawn. Address is 2498 N McCall, Sanger, CA 93657.
They never deliver and continue to say they dropped it off. I have a camera they were not delivered, I was home, and waited by the door. I’d like to know what happened to
My package!
This is the worst carrier i HAVE EVER seen in my life! My package was supposed to be here monday, still no package. Customer service is rude and all they say is “wait two days for an update”. Package now says it was delivered but delivered where? Not at my house! Customer service again says “wait two days”.
I have been waiting for a package that was supposed to be delivered on July 1, 2023, for a week and a half to two weeks and no package. I wait their 28-42 hours for nothing other than their [censored]. I have called them at least 5 times if more. They keep telling me to contact the seller, I finally did. They looked it up and said it states here that it was delivered and has a signature. I told Walmart I did not sign for [censored]. So the next thing I'm going to do is call Walmart again and tell them if they send my packages through ontrac ever again I will discontinue using them for mail orders or the likes of any other package type that is mail order. F off ontrac.
July 21,2023 I made an online purchase from company TEMU my order has been sitting in the one-track warehouse original delivery date July 29,2023 one-track in Denver,COLO denial/refusal to deliver my order.
My package tracking states delivered 8/7/2023 @ 1202 .My home cameras state a different story. Cannot get a hold of any customer service tried getting a hold of customer service . Get automated run around
I have been waiting for a lot of packages from Temu for a while now that should have been delivered for almost a week now and I am getting angry because I still have yet to receive my things and I don’t understand how and why they also do not have a customer service department so that we can talk to a human being about our issues as well!
Im looking for my package 3 itens
1LSCXLN002ELPRM track #
your driver yesterday and ran over our lawn. I want it fixed. call me at [protected]
Ontrac first needed an update to my address then after 5 attempts they said my package was lost! There is no phone number to contact them.
I am trying to get someone to talk to get an estimate but nowhere. The shipper said try calling time to time but how can i when line is busy. They even said to do text message, did that but no one responded. I used on trac before and i never had issues.
Where is my package Oct 24 and Oct 25 I've been home both days
My SHEIN package D10014474216849 has not arrived, on the app it says delivered November 8th but the estimated time is November 12-15, why is it saying delivered if it had a different estimated time. And if they are claiming they delivered it why don’t I have it!
Did you ever receive your package? I’m currently experiencing the same problem.
I received my victoria's secret package today and three of my items are missing! The package was ripped on one side and then taped to hide what they did. My invoice was also missing from the package. Ontrac should hire better people for the job and not thief's! Now I have to wait to file a claim with victoria's secret which is a nuisance.
Two box packages were dropped off on driveway behind our parked vehicles. Could have easily backed out and ran over. Delivery driver did not walk to front porch and leave. This is unacceptable. See tracking no. [protected] and [protected]. Sender is Nordstroms
Says delivery attempted and that is not true. I’m HOME I’ve been home waiting on this package! I’m fuming because this ontrac AWFUL COMPANY does this all the time (it’s but the first time for me) I’m so sick of these drivers! You need to be SHUT DOWN.