OnTrac
Reviews and Complaints

I would leave zero stars if I could. I ordered a product from home depot. They sent my package to be delivered by ontrac. They marked it as delivered yet I never received it. Ontrac has a one star rating for a reason. They have a history of marking packages as delivered, but not delivering them. Home depot is aware of the problem, and has had many complaints about this delivery company, and yet continues to use them. Home depot will not rectify this matter. They take the side of ontrac. So now I don't have my item, and home depot will not resend the item or refund my money. Ontrac are scammers and as far as i'm concerned, so is home depot. Ontrac will steal your package while home depot pockets the money. I will never again shop online from any company that uses ontrac to deliver their products.

Yesterday March 12 2020 a man in his 20's delivered our office supplies we ordered from Quill between 12-1 pm. He had the 3 boxes of paper towels, post its, and paper cups on a dolly. He proceeded to drag the dolly with the boxes up our stairs to our office. The office downstairs heard loud banging and told him to stop. He left the boxes downstairs which is fine. However he damages multiple hard wood floor covered stairs in the process of dragging the dolly up and then down the stairs. I would like to be contacted about this person asap. This is horrible service. They landlord may also be contacting your company once they see the damage to the stairs. My name is Stephanie and I can be reached at [protected]. tracking number for this delivery is [protected] he also claimed to be working for staples.

I was expecting a delivery from Home Depot (Milwaukee M18 tool Kit) on the 5th of December 2019. It was postponed to the 6th. The 6th comes along and I get a notice my package was deivered at 2:46 pm. It was not! What a lie! It is a fairly big box. I have cameras for the driveway and porch area. I checked the video for hours before and after. Not an Ontrac truck in sight. I was at home all day. I'm very frustrated with this situation. There is also an investigation into this. The manager for the driver is suppose to call me. We'll see how that goes. At this point I will not purchase anything that will be (stolen) delivered by Ontrac!
What a crappy company. Not sure if I can submit a police report for theft. I will check into this possibility. By the way, I've made complaints to Home Depot. I will not buy anything from them (HD) that needs to be shipped unless they assure me it will not be deliverd by Ontrac!

Tracking showed that it was delivered at front door didn't see it and walked all around the front door and checked the garage and couldn't find the package. Contacted Ontrac and they opened up a case. The next day at around 10am I got a call from Ontrac and they said the driver would come back by 5pm this day to help me find the package(help me find the package that is not there, I don't think I am that blind but maybe I am.) and that she would call me at 6pm or when she got off at 7pm to check if the driver got here. 5pm came and he never showed, so I called back and talked to someone else who paged the driver and the driver said he was still on his way but was delivering packages and the driver didn't give a ETA, he just said he was on his way. So I asked the girl to find out when exactly he would be here, so she said that she would page him again and ask and then call me back to let me know. She never called me back. So I waited till 7pm and called back and got a guy who looked up my info and told me he didn't know what was going on and why the driver wasn't here yet. He said it does seem fishy and weird that the driver hasn't showed up. So he said to contact the shipper and get a replacement which I did and the driver is still not here.

To whom it may concern yesterday July 11 2019 one of your delivery drivers used my driveway to make a uturn my complaint is they always leave tire marks on my private property that ruin my driveway we have a turnabout I'm mad because the stupid drivers keep doing this and I'm about to file for trespassing and destruction of property I have a camera and always your damn trucks show up as the problem the stupid driver deliver a package to 6854 Lucite Drive Eastvale ca please advise your drivers to use turnabout or I will sue

HORRIBLE service... I was expecting a package in the afternoon. At 4.15 I checked the tracking... It had been delivered and signed for at 3:30... just 45 min ago... BUT I WAS HOME!? The initials were not mine, I did not hear the doorbell... I called their 1-800. "Sorry for the inconvenience" is not going to do it for me! They said they tracked the driver, who apparently came to my place... and someone else signed off...!? I went around in my neighborhood and even asked around...
The only explanation then IS THAT THE DRIVER SIGNED FOR AND STOLE MY PACKAGE... and nobody will ever know?
I WILL NEVER USE THEIR SERVICE AGAIN!
Sorry for your inconvenience?

Here at 299 Fremont street in San Francisco we ask that carriers scan in there packages for our Luxor 1 room where we allow them to be placed for pickup. Our new driver scans one to get the door open and dumps the rest. We will no longer allow him in our building if he can not comply with our program and rules with not being rude with our front desk staff. Please confirm when we can expect such kindness and compliance.

Thank you

Hello...I contacted the customer service department this morning over 2 missing packages to our address..2180 Summit Drive, Escondido. One says it was delivered to my front door (inaccurate as I have a gated home and Ontrac did not call in) and the other is showing undelivered (was supposed to be here Monday). Unfortunately, I have consistently had issues with OnTrac and OnTrac only delivering to my address and in the past have had to let online vendors know I will not make purchases if delivered by Ontrac because of the severity of the issues. OnTrac consistently delivers to a gate associated with the property that has a very large sign stating NO Deliveries and giving instructions to deliver to main residential gate, which they ignore. EVERY other delivery company has been able to successfully deliver to us, EXCEPT FOR ONTRAC. I am unsure why Amazon sent both packages (now missing) through OnTrac as my account is flagged, but the point is the first 2 orders in years set for delivery through OnTrac are missing. In fact, my gardener just informed me that the other day Ontrac delivered a neighbor's package to my lower gate and he walked it over to their house. Clearly the inefficiency of your delivery service continues and has not been resolved. I have again alerted Amazon to the issue, but wanted to make you aware in writing of the problems.

I have written in a complaint previously as well as complained to the delivery drivers regarding delivering packages to the addressee's unit door. This has been and continues to be an ongoing problem. I manage a condominium building with 106 units, all individually owned. All other carriers EXCEPT OnTrac deliver directly to the unit doors. Although they do have a key fob to enter the main entrance to the building, they insist on leaving all packages just inside the door. I then deliver these to the individual units they are addressed to. I am not an employee of OnTRac and should not have to finish the job that your delivery drivers fail to complete. Today, 12/12/18, they delivered a package and set it inside the entrance right underneath a sign that I had posted stating that all packages must be delivered to individual unit doors and not left at the entrance. BTW, I have also filed a complaint with the BBB since you have not gotten this problem taken care of after many complaints.

This is the third time I'm experiencing a problem with onTrac. Previously two orders from fashion nova were marked delivered but weren't. This time it was a Sephora order. OnTrac marks delivered but the package is never anywhere to be found. It's always LOST apparently. I never experience this problem with other shipping services like fed ex, usps or ups. Just onTrac. I hate this company and I wish you would go out of business. I'm going to file a police complaint about this. This is the third time my package was stolen by you guys.

An amazon box (6 pounds, 15x12x11 box) was one of many packages I was expecting today. I left my gate open, so it wouldn't be left on the street. I watched as the white truck or small van pulled into my driveway, and was ready to go and meet the driver when I saw the package ejected from the passenger side window! He then pulled out of the driveway and sped away before I could even get downstairs! I tried to call ontrac, but couldn't get a live operator
I'll be advising amazon next. Unacceptable!

I am a truck driver, i just had a problem, CA 99 S, november 13 2018, around midnight 00:30, with one dark colored truck, a truck that is pulling an ontrac double trailer number is 2000, another one is 2033, with plate number 4nt2189 on 2033.

The driver driving very very agressively, as i am trying to pass, he then proceed to speed up to a speed that my truck cant keep up, flip me off with the middle finger while doing it, so i slow down and get behind him, and then he slams on the brake when there is absolutely nobody in front of him, as of he is trying to make me hitting him from behind, after that, he then proceed to switch lane, slow down, get behind me and then agressively flashing the high beam multiple tine for about 10 minutes, then he go off ramp to a different highway

I am done with a loas and just trying to go home to see my family, this driver is a young india fella, i dont even know the truck company name because it is written in india letters, i am contacting you because its your company trailers and God knows what happen if i am not handling it with clear conscience and reasoning,

I hope this dont happen to other drivers, for it is very dangerous and unpleasant, i am so glad when that driver went off ramp to visalia if i remember clearly

On October 15, 2018 I placed an order with Home Depot for an impact tool. It was to be delivered on October 16 at around 12:48, or so OnTrac stated on their tracking system. I contacted both OnTrac and Home Depot. Well OnTrac told me to contact Home Depot because apparently they were thinking that Home Depot was going to give me a replacement or a refund. None of that happened. I'm thinking OnTrac is either screwing over Home Depot or Home Depot and OnTrac are both screwing over their customers. All I've seen so far for OnTrac are bad reviews on the web, and Home Depot isn't doing too hot either. Regardless of any of that, Home Depot told me to place a claim with my bank, and so I did. And now I'm waiting on my bank to give me a response on the battle their fighting for me. I'm gonna say like many others have; if OnTrac is gonna be the shipping company, do your self a great favor a cancel your order ASAP!

Two trucking numeber:
D10011318897404
D10011318926493

It was terrible that you guys lost two of my pallets on July, and I emailed thousands times and called hundreds times, and you guys kept saying you were investigating but not doing any researches on where two of my pallets in. They have all the Coach woman handbags and MK handnbags and worth $40, 000 at least, and you guys never take it serious. I went to the ware house in Vancouver Washington every week and they were doing nothing effective. So I drove all the way from Washington and went to the warehouse in Reno, also drove to the warehouse in LA and still can't find my pallets. How can you guys lost two of the big pallets? It' easy to check who was the driver or which truck on the date that took my pallets, they were stealing my pallets! Can you please help me again? I am facing bankruptcy if I lost these two pallets, I can't imagine how my future is if I am lost $40, 000 ad paying the penalty to my customers，I am also losing my business. Please help me find who take my pallets!

Kris Su
My email is [protected]@gmail.com
[protected]

Their drivers are extremely unprofessional and drive unmarked, damaged vehicles, which they park in personal driveways and leave oil stains. They leave packages on walkways out in the rain, rather than near the front door and under a overhang. I'm tired of having packages delivered and not knowing it. They leave the packages where they are easily visible from the street, subjecting them to possible theft.

I have never had any delivery issues until people started sending things via OnTrac. In the past 3 weeks, 6 deliveries are either missing or left where they were not supposed to be left and I had to go searching for them hours later, even though I was home all day waiting to receive the packages. The delivery instructions for each was very clear that they should be delivered to my corner apt (where I was home) and noone ever knocked on my door. I wrote OnTrac every time because I could never get through on the phone. 6 deliveries! 8 notes! The co. said they marked my account to make sure the driver was bringing them to my apt. door and I think all they did was write that is where it was delivered by didn't actually bring it up, because we were here. Too much time spent tracking things down, writing each company and money lost on items not found. The only common factor on all of these deliveries is OnTrac. No other issues with any other carriers or deliveries and in fact I know my other delivery folks by name - BECAUSE I SEE THEM ACTUALLY DELIVERING THE PACKAGES. I am canceling some future business orders because they use OnTrac and have already let those companies know, so OnTrac is costing a lot of people money with their poor service and customer service.

Hello,

I am writing from the Uptown Apartments in Oakland Ca (500 William, 600 William, 601 William and 1951 Telegraph Ave). We are a large residential community with 2, 000-3, 000 tenants, many of whom use OnTrac's services. Our community has a package processing room where we receive hundreds of packages a day. This is a valuable and streamlined service we provide to our customers as well as our delivery persons.

We have had very good service and good working relationships with our OnTrac delivery drivers until recently. We have had Nassir, Eric (both great) and recently a new woman whose name I do not know. Yesterday, 9/12/18. around 5:40pm, she delivered a visibly damaged package that leaked a significant amount of beet juice all over our office. It has even stained our parts of wall which will need to be repainted.

I witnessed this happen and immediately went to back to get cleaning supplies, fully expecting this delivery person to help. It is noted that when she dropped the box she yelled "oh [censored]" in a space where many of our residents were present. We find this highly unprofessional. By the time I came back, she was already in her car preparing to leave. My security staff informed me she said "sorry" and walked away. Not only did the beet juice stain our floor and walls, it presented a significant tripping hazard to our staff.

In addition to taking incredibly poor care of our customers packages and being so disrespectful as to walk away from a tripping hazard, this delivery person arrives consistently between 5:30-6pm. We are staffed to have all the packages processed by 6pm. So when she arrives late it causes issues for the staff member working at 6pm. It also causes a lot of heartache for a residents because she delivers so close to our package hours end time.

We are requesting a new OnTrac delivery person to service our community and that that person arrives during the standard business hours of 9-5pm. If you cannot accommodate that request can you please work with your staff member to improve her attitude?

Thank you,
Jordan Mulvihill
[protected]@forestcity.net
[protected]
theuptown.net

Not once have we ever had a package that was delivered by OnTrac go smoothly. Often delivered to wrong address, never delivered on time and no sense of pride or professionalism by delivery drivers (i.e., packages thrown from vehicle, left in driveway etc.).

Next step is to complain to the BBB. Baffled why this company does not set higher standards and expectations of themselves and those they employ. The internet is full of examples of poor performance by OnTrac that any self respecting business would use as motivation to change their business practices and reputation.

I was sent an email stating my package was delivered which it was not. I even checked my mailbox and there was no package. I call customer service next day and was told my package may have been delivered to a nightclub. OnTrac deliverers are incompetent. Who leaves a package at a club when my address states APT #? Worst carrier service. Will sue...