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Passport Office Complaints 142

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12:21 am EDT
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Passport Office regarding delay in issue of passport

sir,
i have been applied passport on 17/12/2017, i haven't received passport till now.
file number:hyd-z205456-09
application date:17/12/2017
status showing as it is to regret that due to unavoidable circumstances the despatch of passport has been delayed and will now be delayed in a week's time.
this information is being shown from past 2 months
i would be greatly obliged if you could despatch passport as soon as possible, as i required to travel abroad shortly.

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Rekha Unni
IN
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Jun 02, 2010 12:26 am EDT
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I had applied for passport in tatkal on 09 feb 2017, police verification was complete but I still did not receive my passport. I submitted my documents twice at passport office and I have submission proof with me.
File Ref No:F00465310
City:HYD
Application Date: 09-Feb-2017

I would like to have my passport dispatch at the earliest.

Thanks
Regards,
Rekha Unni

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Nadiya Imran
IN
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Jul 27, 2011 7:45 pm EDT

I have applied for renewal of my Passport on 14.10.2017. Police verification was done on 31.12.2017 but the passport has not been issued till date. The status box on the RPO website is EMPTY for last 3 months.

The dispatch details of Police Verification Report is as under :
File No : F 032775
S.B.No : RWF 82815
Outward No : 80
Serial No : 21
Date of Dispatch : 12.01.2017

Hence, I request you to kindly issue my passport at the earliest as I have to travel abroad next month.

Please do the needful and despatch my Passport urgently.

SHAHEDA BEGUM

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khajamohiuddin
IN
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Oct 16, 2011 6:03 pm EDT

Respected Sir/Madam,
I Mohammed Khaja Mohiuddin, I have applied for the passport on 13th June 2017 under General. The Acknowledgement says the dispatch date as 22nd Aug 2017. after few day again i check passport status they showing " it is to regret that due to unavoidable circumstances the dispatch of passport has been delayed and will now be dispatched in a week's time.
When we went to Regional Passport for status enquiry, the enquiry staff has not been responsive. The passport status is last updated on 23rd September 2017.
Even I have sent SMS and also tried calling to the numbers provided in the official website but there are no responses.
Hence, request to resolve this issue at the earliest.
Details:
Name: MOHAMMED KHAJA MOHIUDDIN
File#: HYDW266786-11
Application Date: 13-06-2017

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mohammed mahmood hussain
IN
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Apr 11, 2011 12:03 pm EDT
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RESPECTED SIR

I M MOHAMMED MAHMOOD HUSSAIN S/O LATE MOHAMMED ILYAS HUSSAIN
File Reference Number : HYD-H003048-11
Application Date : 28-01-2017
STATUS :Police Report has not been received.
I HAVE APPLIED ON 28-01-2017 & TILL THE DATE OF [protected] ITS BEEN 74 DAYS HAVE BEEN OUR TILL NOW I HAVE NOT YET BEEN RECEIVED THE POLICE ENQUIRY .ITS BEEN SO LONG MY VISA IS IN MY HAND BUT BUT PASSPORT IS NOT IN MY HAND .I REQUEST TO THE TOP OFFICIAL OF REGIONAL OFFICE PLEASE DO NEED FUL FOR ME AS SOON AS POSSIBLE ITS AN HUMBLE REQUEST

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rangasai
IN
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Mar 01, 2012 5:16 pm EST
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we applay pasport jan28 in kadapa what was the day of enquary

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SURENDRA REDDY BOMMAVARAM
IN
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Aug 01, 2011 11:00 am EDT

Dear Sir,
I have been applied passport on 14/12/2017, I haven't received passport till now.
Name: SURENDRA REDDY BOMMAVARAM
file number: hyd-A377352 -10
application date: 14/12/2017
Date of Birth: 22/08/1988
status showing as it is to regret that due to unavoidable circumstances the dispatch of passport has been delayed and will now be dispatched in a week's time.
This information is being shown from past 2 months
i would be greatly obliged if you could dispatch passport as soon as possible, as i required to travel abroad shortly.

Thanks & Regards,
Surendra Reddy.B
ph no: [protected]

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SURENDRA REDDY BOMMAVARAM
IN
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Aug 01, 2011 10:49 am EDT

Dear sir,
i have been applied passport on 14/12/2017, i haven't received passport till now.
Name:SURENDRA REDDY BOMMAVARAM
file number:hyd-A377352 -10
application date:14/12/2017
Date of Birth:22/08/1988
status showing as it is to regret that due to unavoidable circumstances the despatch of passport has been delayed and will now be delayed in a week's time.
this information is being shown from past 2 months
i would be greatly obliged if you could despatch passport as soon as possible, as i required to travel abroad shortly.

Thanks & Regards,
Surendra Reddy.B
ph no:[protected]

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12:52 pm EST
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Passport Office Excess delay in the issuing of passport

Respected sir,

I would like to bring at your kind notice that I have applied for the passport on 25th Feb 2008 from the Regional Passport Office, Chennai and my file refrence no. is A009952.
I am a resident of Uttar Pradesh and had gone to Chennai for pursuing my B.Tech Degree in 2004. I got the campus selection in L&T Infotech company in 2007. The company asked me to get a passport before joining and I have applied for the same from Chennai while studying there in my last semester in 2008 . Our joining was postponed due to the recession in the market.Now on 23rd of Feb 2010 I got the joining at Mysore in the company, and they are asking for my passport within 15 days. But I am unable to do that because of the Passport Office's irresponsibility. I had given two complaints to the Chennai RPO through mail and post office, but invain. Again, whenever I went to Chennai I have met with the officers there and they asked me to submit the documents needed for issuing passport. As per the instructions given by RPO, Chennai I had submitted all the documents there. I would like to mention the documents clearly here too-

i) Ration card Xerox of Uttar Pradesh
ii)Driving licence issued from Uttar Pradesh
iii)Residential certificate issued by Tehsil, from Uttar Pradesh
iv)Ration card of the house owner where I was residing during my college days including the Temporary address certificate issued by the college.
v)My college ID xerox etc.
But till now the same status of having deficiency in the documents submitted on the internet enquiry site of RPO, Chennai is displaying. My Police verification from Chennai is over in the Chennai itself in 2008 April or May month. Now the documents were perhaps sent to Luckow RPO for enquiry to my permanent address and I think there the problem started as they have not given the proper response. Because at my permanent address I have not been to the Police verification and why it has not been done I don't know. Well all this is my idea but I am sorry to say this whole proces should be verified by the department itself and I should be issued the passport. I am writing this mail to you with a great hope. I think you can understand the depth of the problem and help me in this critical situation. As of now I am in my probation period in the company and have no time to go to Chennai.
So if its possible to send the passport at my permanent address i.e within 15 days, please send it there or else just send at the address mentioned in the application, I will try to manage.
With regards,
yours faithfully,
Alok Tripathi
Permanent Address:
Plot No-13,
221, Vivekanand Colony,
Banshi Bazar,
Ghazipur,
Uttar Pradesh
PIN-233001

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Shabana0509
IN
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Dec 09, 2014 7:40 am EST

Sir,

My husband MOINUDDIN MOHAMMED son of Tajuddin Mohammed, with date of birth 27.12.1986 and passport number H1350529 has been issued by you. He resides at D.No.74/17, Azuddin khan street, Triplicane, Chennai 600005.

As he committed domestic violence against me, I filed a case against him and his family members before the Judicial Magistrate Court No.1 at Namakkal in D.V.C 498a No.5/2014.

In order to escape from the above case, the said MOINUDDIN MOHAMMED is now taking steps to leave the country by using his passport. Hence I hereby request you to impound the passport no.H1350529 of MOINUDDIN MOHAMMED till the disposal of the above case as you alone have been empowered under the Passport Act to impound passports issued by you.

Yours sincerely
SHABANA
W/o . MOINUDDIN MOHAMMED,
B1 Quarters,
DIET,
NAMAKKAL - 637001
+91 [protected]

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S.SUNDAR
IN
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Oct 01, 2014 2:56 am EDT

THE COMPLAINT LODGED WITH RPO, CHENNAI HAS NOT RECEIVE ANY PROPER ACTION THOUGH IT IS MORE THAN 8 MONTHS AFTER CONTACTING THE OFFICE WITH ALL THE REQUISITE DOCUMENTRY EVIDENCES.COULD YOU ATLEAST DELIVER YOUR CONSTITUTIONAL DUTIES NOW.NEVERTHLESS JUSTICE DELAYED IS BETTER THAN THE JUSTICE DENIED FOREVER.THIS HAS REFERENCE TO PASSPORT NO K4617740 DT 09/02/2012.

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3:28 am EST
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Passport Office Delay in Passport

I have submit the renewal of passport request in Karachi Passport office on Feb 18, 2010, the request was for ordinary passport and I was told that delivery period is about 35 to 45 working days, I don’t know why it is taking so much time but now for some reason I need my passport urgently so can anyone tell me that there is any option or process to get my passport urgently?

I will be very thankful

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Mr aqeel
SA
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May 27, 2017 3:53 pm EDT
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My renewal passport not coming20 days

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Qamar uz zaman
PK
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Apr 13, 2011 2:09 pm EDT

keya pakistan ma passport mil phe jata ha 1month and 10day ho choka ha milna ka pata he ni

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FARAH AHMED
PK
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Apr 10, 2011 1:37 am EDT

MERE BHAIYO AAP KO PATA NAHY KYA YE PAKISTAN HAI. MERE PASPORT KA PROBLEM ORDNRY SUBMIT KARVAYA THA 21 FEB 2011 OR AB MUJHE PASPORT CHAHYE. 10000 MEIN AIK PASPORT OFICER SE BAAT HUI HAI 4 DIN KA TIME DIA HAI . AB DEKHO AAP SUB DUA KARO MUJHE BOHAT ZARURAT HAI PASPORT KI. THANKS

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Shim901
PK
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Mar 29, 2011 9:03 pm EDT
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I dont know what is going on? Why cant they fix this damn machine, I went to the saddar office they said it still take another 20 days? I need my passport its urgent, I have my mom waiting and I cant wait anymore, she is very sick, please someone help us get our passport !

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heckno
PK
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Apr 12, 2010 8:13 am EDT

hi, you guys can give a bribe of Rs.3000/- to any damn pig working in the passport office, u'll get your passport in time.

Cheers

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Muhammad Danish
PK
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Mar 01, 2010 8:06 am EST

I have submit the new passport request in Karachi Passport office (Sadar Branch) on 26th of January 2010, the request was for ordinary passport.
Please note that I need my passport urgently due to umrah perform so can anyone tell me that there is any option or process to get my passport urgently?

Thanks

Muhammad Danish

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4:42 am EST
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Passport Office passport

Respected Sir,

mrey bahi ne passport ke liyey apply kiya tha.use 16 januray ki date di gai thi...but ab poochney pe koi sahi responce nai diya ja raha.us ne sweden frree education ke liyey apply kerna hey agr time pe passport na mila us ki sari mehnat zaya ho jiyey gi.merey bahi ne 21 december 2009 ko apply kiya tha..kindly app merey bahi aor dosrey students ka mustaqbal taba honey se bachien aor une hadayat jari keren ke as soon as possible passport bana ke deen.

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MuhammadKhalid Mughal
US
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Feb 29, 2016 3:51 am EST

پاسپورٹ آفس واے تنگ کرتے ہیں جاہز کام کی رشوت مانگتے ہیں کے پی کے آبیٹ آبا

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Zia.Ullah
AE
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Apr 02, 2015 7:11 am EDT

Dear Sir I am zia.Ullah from dubai sir i apply my doughter Umama zia passport in abbattabad so u issue already tokan but once we are going for receiving so your office staff told that process is not completed sir can u tell me wich process is pending or whats a problum please give me reply becoz my anther doughter school is open she miss class there thank you
TOKON NO:223
[protected]

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nakash
PK
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Sep 17, 2013 8:25 am EDT

sir mian ny pasport k liye apply kiya tha r us main mery name mima nakash ata hia mgr wahan naqash likha gya hai sir plz muj ap ya bata dain k kya ya nam thk ho sakta hia

U
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Umri1
PK
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May 06, 2013 9:36 pm EDT

Sir me ny 7jan 2013 ko pasport farm jamha krwaya tha urgent fees k sath aj 7 may ha jb b jata hn wo seedhe trha bat he ni krty kindly ap kuch krein wrna me he kuch krun ga

uzair jani
uzair jani
PK
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Apr 25, 2011 1:36 pm EDT

passport office abbottabad sy passport na milnay ki mjy jobs oppurtunities ma bohat mishkilat ha. passsport office ka ander passport milnay ka duration 1 mnth bataya gaya tha. lakin ab wo 2 mnths wait karnay ka keh reh ha. what its happenig. ya to hum pagal ha in ki har bat man jaty ha ya to pakistan ma koi b awaz uthanay wala ni raha...

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hina khan
PK
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Apr 04, 2011 2:56 am EDT
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salam
sir me ny passport k ley 23 february 2011 ko apply kia tha or delivery date mujy 7 march 2011 milli thi laikin abi tk mujy mera pass port nhi mila puchny pr koi response nhi kia jaa rha ye abbottabad office walon ka kia masla hy plz iss ko hal kejey mujy vesa k ley jald az jald apply krna hy lekin passport mil hi nhi rha plz kuch kejey. plz sir
i will be very thankful to you...

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tabish
PK
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Oct 18, 2010 9:07 am EDT

SALAM SIR:
I m a student from MAPS Abbottabad.Students from our college s going to represent PAKISTAN is ICSQC NEPAL which is going to held in 1st to 3rd november in NEPAL.Sir fot that i have applied for urgent passpoort on 12 october 2010 and i recieved the reciept tht im going to recieve my passport on 18 OCtober 2010, but sir now they ask me to come after some days sir i have only 10 days in which i have to apply for my visa and other arrrangements for tht conference...Sir kindly asked them to be responsible to their jobs ad shouldn't waste the precious time of students.Its a great oppurtunity for me to attend that conference and if i didn't get my passport on time.Abbottbad passport office will be responsible for that and i ll take an action against them.

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10:40 am EST
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Passport Office delay passport

i was apply for new passport on 11 nov 2009 and checked statues on 27 dec on net iwas intimated that your passport will be despatched upto 31 dec and your police record is clear no any verification due but today is 17 jan 2010 i still not received passport however some passport received which was apply after me in genral procedure it is also complaint that telephone given on website are not receiving in office time very bad and delay service

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Nadeem Akhter
IN
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Jan 20, 2010 7:01 am EST

My Name is Nadeem Akhter My File No is BPL A023787 Application Date : 01-09-2009 Date of Birth : 12-05-1987 My police verification is also cleared. But status It is to regret that due to unavoidable circumstances the despatch of Passport has been delayed and will now be despatched in a week's time.i dont understand when they dispatch my passport.

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Nadeem Akhter
IN
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Jan 20, 2010 6:54 am EST

My Name is Nadeem Akhter My File No BPL A023787 Date of Apllication 01-09-2009 My Police verification is clear status show that Your It is to regret that due to unavoidable circumstances the despatch of Passport has been delayed and will now be despatched in a week's time.status show last 1 month

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5:32 am EST
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Passport Office Spelling mistake in &Spouse Name& column

Gud evening,

I had received my wife's passport just a couple of days back & had found my name spelt wrongly in the Spouse's column. I 'am sure that in the application the spelling was specified correctly. Kindly advice me on how to go about it since i had to apply for the visa shortly.

My mail ID is : [protected]@yahoo.co.uk.

Thx & Rgds,

Arvind

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12:33 am EST
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Passport Office delay in despatch

In have applied for the fresh passport on 04th August 2009 from Kolkata ofice, having key no-[protected] and file no. A 058581 but the passport has not been despatched yet . I checked my status on the passport website but the status shows that it will be despatched within the week time. So Iam requesting to the Indian Passport Office that please despatch my passport soon as all my documents are ok.

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Passport Office Passport expired in 1996 Lost

My name is Rajiv Mohan, s/o Late Sh.Madan Mohan, R/o Budhana Gate, Meerut City, U.P., India. My date of birth is 27.09.1956
My passport was made in 1985 & again renewed in 1991 for Five years & was due to expire in 1996. It has not been used for travel at all. I do not have the number also. Now I need a Passport for travel purposes. Kindly let me know my Passport number to have a new one made. What else is the procedure.My e-mail is- [protected]@gmail.com, my mobile no.is:[protected] & my current address is 271/B, Devpuri (near Sd.Bhagwan singh Dairy), Meerut City.

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liju john.d
IN
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May 20, 2011 3:55 pm EDT

pasport missing through travel agency ( alfahad travels, palayam junction, calicut)

pasport no
...6675070
issued date 07.10.2003...
place of issue kozhikode
liju john.d( present adress, S.D cottage, house no 37/1841 c, karaparamba po, kozhikode 10)
[protected]

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4:54 am EDT
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Passport Office Only Agents Allowed !!!

I have been trying to get my wife's passport. For 3 days I get in the line from morning 9:30 and the person on Counter No. 1 does not have time and willingness to help.
The problems he says are -
Address Proof - We have Ration Card and Electricity/Telephone/Corporation Tax bills (all in the name of my father - the head of the family).
The officer says that the Bills should be in her name. How can the bills be in everybody's name in the family.

The Tatkal procedure on the site says either a Verification Certificate (Annexure F) from an Central Govt. officer is required OR any 3 documents from the listed 14 are to be submitted.
We have 4 documents from the list i.e. Ration Card, PAN Card, Driving License and Birth Certificate.
Still the Passport Officer want the Verification Letter.

Do they think that every Indian is a relative of a Class I Central Govt. officer ?

The only option left is to go through an agent to get the work done.

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bhupenv
IN
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Sep 02, 2009 5:47 am EDT

This is India My frd, don't waste time.Get the work done from agent.

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5:22 am EDT
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Passport Office old passport not delivered along with new passport

I have applied for a change in passport address on passport no B3313358. I have got a new passport through courier. Along with my new passport I should have got my old passport but I have received passport of somebody else. I went to Passport office in Hyderabad and gave them in written application asking for returning my old passport and handed over the passport of somebody else. I was told that they will search and send back my old passport within 2 weeks time. Its almost 2 months and no response till now on this. Can you please help me on this as my visa processing was kept onhold?

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abu.hussainsyed
IN
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Nov 29, 2010 2:25 pm EST

Hello Sir,

this is Syed Abu Hussain i have applied for fresh passport on 22/07/2017.police verification also done.but i didnt get any updates .
online status its showing the details "It is to regret that due to unavoidable circumstances the despatch of Passport has been delayed and will now be despatched in a week's time " i dont know what to do. can u please help me

MyFile No is :HYD-A365342-10
My Name: Syed Abu Hussain
My Email id: abu.hussainsyed@gmail.com

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shaiksameer
IN
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Apr 23, 2015 7:17 am EDT
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Good afternoon sir...
This is shaik sameer
sir i applyed for passport on 25-02-2017 in hyderabad with reference file no HY2068320159115 . police enquiry has already done on [protected], till now i dont have any response. I kindly request you to please send me a mail describing the status of my passport.

thankingyou sir...

regerds
shaik sameer
! Report Spam

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arigela siva chaitanya
IN
Send a message
Dec 07, 2011 3:00 pm EST

hi sir,
i am A.Siva Chaitanya i applied my passport on 27-09-2017.my file no:- w451962. they gave status as Police Report is clear and the passport is expected to be dispatched by 22-12-2017. Subject to all documents being in order. but i want to apply for university in abroad so that i need some what early .so what should i do to get early.kindly requesting to help me.I HOPE YOU WILL HELP ME.

MY FILE NO :-HYD-W451962.
MY NAME :- ARIGELA SIVA CHAITANYA.
MY EMAIL :-sivachaitanyasiva@gmail.com.
MY CONTACT NO :-[protected].

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Passport Office PASSPORT APPLICATION

The law is crystal clear that the passport application can be submitted through the representative, while submitting the application he must have his photoidentity. Even i am having the letter from the mea mumbai stating that there are no rules to debar you from the passport office, But while i went to submit the application on 10th July, 2009 with proper authority letter from the applicant regional passport officer MR. V CHOUBEY refuse to give me the signature to submit the application, and insit me to give a letter, the same i gave in person to him, and said will reply, but till date i have not heard anything from him . What is the reason behind it to refuse to sign on application to submit the application, kindly consdier this a grivenace issue and reply me.
With warm regards,

Dharmendra Parekh

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Update by dharmendra chandulal parekh
Aug 14, 2009 7:27 am EDT

The discrimination attitude by the rpo, even i am having the valid and authentic letter from the rpo mumbai.

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11:52 am EDT
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Passport Office No information on urgently required PCC

Dear Sir,

Passport File No. R019031
PCC Request No. CHDR01903109

I renewed my passport in Tatkal scheme.
Policde inquiry did not happen that time.
My "Work Permit" for Spain has got approved, to get my Visa stamped, I need PCC from Passport Office.
I went to Chandigarh personally on 22nd July'09 and submitted request for PCC along with fee Rs. 300 and my original passport.
The person sitting on the counter informed me that, since I go t my passport reissued in Tatkal scheme, I have to get Police Verification done before PCC can be issued.
It is 9th August today and there is no clue of any progress. I need PCC urgently because within one month of my Work Permit approval I have to submit PCC.
I went to local Police Station and SP office, they informed me that, there was no Police Verification received from chandigarh yet.
Need your KIND and URGENT help in this matter, so that, I can get my PCC in time and I can travel ASAP.

Regards,
Adarsh

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Passport Office Passport Renewal/Name Change

I have applied for a Name Change and Extension for my Sons Passport in India.
My son is 5 years old and the Hyderabad Passport office has put up a Police enquiry for him.
In fact i actually kept his original name but deleted the middle names to keep his name short and sweet.

My son has spent 8 months out of the country and the Office is seeking a Police verification from abroad as well.
When i contact the Local police station in abroad they smile and tell me that children less than 9 years do not get any Police clearence/conduct certificate as they are too young to have any character or conduct.
Strange and it happens only in India.

The Passport helplines as listed on their website are never responsive.
There is no proper way to seek information/status about our passport until we go to the office and enquire.
The status they have put up online for the file reference number says-Others.
What "Others" means is something that only the MEA of India should know.

So my Mother goes to the Passport office which has a stinking front side with smell of urine and dust all over.
She has to wait for 3 hours to reach the enquiry counter as it is staffed by only 1 person who has to attend to more than 200 queries everyday.
The counter is just 100 mts away from where the line starts and it is just a small opening which gives more the feel of a Paan dabba than a enquiry counter of Passport Office.

The state of India does not care for its subjects and nor does it respect the Individual of the soceity.
The people are also the same and you can find it all over the place.
Why should unruly Indian 2 & 4 wheelers need a Traffic police when there are signals put up?.
Why there are no over bridges at busy junctions all over the city, forcing people to run across traffic.
This is one reason why India will never shine even if gets huge forex reserves.

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Passport Office Passport Re-issue

Hi,

This is shamshuddin,

Subject : Birth year wrongly printed on my wife's Passport

My wife's actual date of birth is '16-08-1983', but in the passport its printed as '16-08-1985'. which is wrong.

So we had requested to re-issue the passport on [protected]) with correct Birth year, which is mentioned on the given proof of documents.

One more thing when we enquired while applying for re-issue of the passport with passport officer, who collected the re-issue documents they told it will be re-issued within 15 days (Today is 28/07/2009). When we went to Hyderabad passport office they are saying it is sent for Ploice enquiry but when we enquired in SP office no documents sent for enquiry on my wife's name.

Can anyone please guide me howmany days normally it will take to re-issue the passport, if the change is on ' BIRTH YEAR ' and How could be the process ?

Already a mail is sent to passport office, but no response asusual.

-----------Details Below------------

File Reference Number : HYD-M013194-09
Application Date : 06-07-2009
Applicant's Name : REHANA BEGUM SHAIK
Applicant's Date of Birth : 16-08-1985

STATUS : Police Report has not been received.

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Passport Office Delivery of passport urgently in Saudia

My friend named Mr.Mohammed Afzal s/o Abdul Rehman working in saudi arrabia apllyed for new pasport when he visited in Pakistan at 28/06/2007, He paid 2100 and the duration time given to him was 12 days.he waited till 05/08/2007 in pakistan then he fly for suidia because his visit time over, he waited and enquired abt the passport office Bahawalpur till 04/08/2007.His token number was 14 dated 28/06/2009. Now from that period he is in saudi arrabia, now he wanted to visit his family, he approached ur consulate general with the request he applied for MRP at RPO Bahawalpur, he requested to delivery his passport at Parep Jeddah.his application sent to ur Assistant Director (policy) Islamabad via ref.no.02-02-03-Jeddah-2009 dated 24-02-2009, consulate general sent remminder on 04-04-2009 too. but still ther is no response on his application.
Sir.(Director General ) Immigration and passport dept. his family really worried abt his condition, they are suffering here because his family need him here due to Family matter) .
Sir. plz Attention on his application and give order to deliver his passport at jeddah. His all family and himself shell be very greatful to u all consern.

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abubaker siddiq
PK
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Mar 26, 2013 5:57 am EDT

My Dear sir,
My Name is Abubaker siddiq S/o Fazal qadir and token number is [protected].I apply for the urgent passport renwe.but my passport did not meet me.
Please sir, i have much need for my passport. my all family depend upon me and my visa is pending.
Please sir take interest in my matter.

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bilal mustafa
PK
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Sep 06, 2011 5:57 pm EDT

respected sir, sir attock passport office ki surat e hal bohat kharab ha rishwat aam ha aur bht kharab krty hain please ap in k khilaf koi action lain thank u. sardar tahir naveed, dandi, pindigheb

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Rehan Shahzad
US
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Apr 01, 2011 1:03 pm EDT
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My Name Is Muhammad Rehan s/o Ghulam Mustafa.My complain is my passport cannot recieve.And i complain this is very urgently.My passport for Malaysia.Please do something action for my complain.you check this and send me information on my number [protected] or by email rehan_malik606@yahoo.com
Tokken Number [protected]

Thanks in advance

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Muhammad Abuzar Ghaffari
PK
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Mar 24, 2011 11:57 am EDT

Dear sir
My name is Muhammad Abuzar Ghaffari S/O Muhammad Aslam. sir i have apply for the ordinary passport on 15-02-2011. sir i have apply for study visa in London my offer letter has been issued by university and it will be expired in a few days. And the last date in University is 10 April before this i have complete my all procedure. so please sir take interest in this matter. My token number is. [protected].

i shall be thankful to you for this kindness

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Muhammadali
PK
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Sep 25, 2010 1:29 am EDT
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Dear sir,
My Name is Muhammad Ali S/o Muhammad Dawood I apply for the passport on 2stember 2010 but my passport did not meet me.
Please sir, i am much need for my passport. all my family depend upon me and my visia will be expired on 28 stember.
so plz take interest in this matter. Actually Government is support by us.
this is my token number [protected]

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Passport Office DELIVERY OF PASSPORT AT JEDDAH

MY COUSSON APPLIED FROM JEDDAH TO YOUR OFFICE VIA LETTER NUMBER 02/02/03-JEDDAH/2009 FROM CONSULATE GENERAL OF PAKISTAN P.O BOX NO.182 JEDDAH-21411 DATED 24-02-09.HE REQUESTED TO YOU FOR PASSPORT DELIVERY IN JEDDAH BECAUSE HE WANTED TO VISIT PAKISTAN URGENTLY.PLZ MAKE ATTAENTION ON THE APPLICATION FOR HIS PROBLEM. THANK YOU SO MUCH

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Mr. Basharat
FR
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Dec 07, 2013 4:03 am EST
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Sir,

I dont know complaints of people are given due consideration or not but I want to convey my passport problem.

I was government servant, transferred from the Ministry of Foreign Affairs Islamabad to Embassy of Pakistan, Paris. Because of Children studies I decided to retire from service so that they may continue their French studies.I properly handed over the charge to the Embassy. Till now I have not received any intimation from the Ministry about release of payment of salary and allowance etc. However, after 8 months green passports were issued to my family members only in September 2013 but I was refused. For the last 10 months the Embassy and the Ministry both are SILENT.

I am sure there is no reason in issuing passport but a deliberate delay by someone. The continuous SILENT by the Ministry and the Embassy made me illegal here. Someone told me that the Embassy desires that my children may not get better education and go back to Pakistan.

Sir, what I should do.

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kiran zehra
Grovetown, US
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Jun 21, 2013 7:13 pm EDT

Assalamualaikum
Hello,
MY NAME IS KIRAN ZEHRA MOMIN IM PAKISTAN BORN AND IM US CITIZEN NOW AND I LIVEING IN USA I APPLIED MY RENUNACITION CERTIFICATE OF PAKISTAN CITIZENSHIP IN WASHINGTON D.C IN JUNE-2012, MY PAKISTAN PASSPORT NO IS B659833, UNTIL NOW I DIDNT RECEIVE ANYTHING I CALL LOSTS OFF TIME WASHINGTON D.C PAKISTAN EMBASSY BUT NOTHING RESPONED I FIND OUT IN WEBSITE YO EMAIL ADDRESS SO I TRY TO TELL U PLEASE HELP ME AND FIND OUT HOW LONG ITS TAKE IT.

THANKS. ALLAH HAFIZ

K
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kiran zehra
Grovetown, US
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Jun 21, 2013 7:12 pm EDT

Assalamualaikum

Hello,
MY NAME IS KIRAN ZEHRA MOMIN IM PAKISTAN BORN AND IM US CITIZEN NOW AND I LIVEING IN USA I APPLIED MY RENUNACITION CERTIFICATE OF PAKISTAN CITIZENSHIP IN WASHINGTON D.C IN JUNE-2012, MY PAKISTAN PASSPORT NO IS B659833, UNTIL NOW I DIDNT RECEIVE ANYTHING I CALL LOSTS OFF TIME WASHINGTON D.C PAKISTAN EMBASSY BUT NOTHING RESPONED I FIND OUT IN WEBSITE YO EMAIL ADDRESS SO I TRY TO TELL U PLEASE HELP ME AND FIND OUT HOW LONG ITS TAKE IT.

THANKS. ALLAH HAFIZ

S
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sajid ali789
PK
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May 02, 2013 7:35 am EDT

hi, SIR slaamti hoi aap par. bad slaam mai ya arz karta ho, k mai nai passport normal jama karaya tha. islmabad g/11 office say abe tak nahi mila, mera ya masla ha k mai nai 10april ko apna case jama karvana ha. study k liya ya mera last chance ha ager aj nahi hova to kabi nahi ho ga .so, aap say meri guzarish ha k mera masla 10 say palay hall kar dain aap ki boat meharbani ho gi mera token num [protected]. Name Raja faisal qudoos.contact num [protected]

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sajid ali789
PK
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May 02, 2013 7:33 am EDT

Dear Sir,

hi, SIR slaamti hoi aap par. bad slaam mai ya arz karta ho, k mai nai passport normal jama karaya tha. mera ya masla ha k mai nai 30april ko apna case jama karvana ha. study k liya ya mera last chance ha ager aj nahi hova to kabi nahi ho ga .so, aap say meri guzarish ha k mera masla 10 say palay hall kar dain aap ki boat meharbani ho gi mera token num [protected]. Name Sajid Ali.contact num [protected]

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Muzaffar Ali Khan
PK
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Apr 15, 2013 1:28 am EDT

Hi, I Abdul Razzaq am residing in AK area "Dhoranwala", and have applied for the urgent passport at Mir Pur Azak Kashmir on 07 March 2013. It is now 39 days and I have not received my passport, even i applied on urgent basis. whats going on.
my receipt number is : [protected].
Please despatch it to Mir Pur so that I can get it from that office. My collegues are ready to proceed on umra but i am awaiting for passport.
date of applying : 07/03/2013

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Rabia Khalil
PK
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Mar 27, 2013 2:03 pm EDT
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The Awami Markaz passport office Karachi is the only place where agents openly negotiate the amount of bribes to get the passport issued, without any fear of prosecution for the police and the passport issuing authorities have made an unholy alliance with these agents. This formation of a triangle has transformed the life of poor applicants into a living hell. These defenseless applicants have been totally left at the mercy of this triangle comprising agent mafia, passport office employees and the area police. No applicant can go to a passport counter without procuring the services of an agent. The official at the counter return their passport forms by raising unjustified objections to the documents.
Clashing with an agent is tantamount to inviting the anger and fury of the passport office employees. It is ironical that some of the senior level officials have turned into the godfathers of this ‘lucrative business’. After frequent complaints of bribery and stories of clashes between agents and visitors, no serious action was taken. but i heard that agents are not allowed to enter in the premises of Passport office although they can do their business 100 yards away from the Passport office
It is all a stranger than fiction, but a real life story. It impliedly means that bribery is banned within 100 yards, but beyond that you are allowed to operate. It is like administering a tablet of disprin to a cancer patient who needs a major surgery. There are reports that up to Rs 8, 000 are taken per passport for providing a speedy service. The mod us operand of the agents is that once they take the money and start processing an application, they ask for more money under different pretexts and continue to extort money from the applicants. An applicant working abroad who wanted renewal of his passport wasted more than three months to get a new passport.
At one point, he walked out of the agents and bumped into the office of a senior officer to describe his ordeal. But he was in tears when the officer demanded money for his passport. The officer told him that as Awami Markaz office was paying Rs 10 million per month to the high-ups of the ministry, they have no option but to collect the money from the public. He further told the distraught applicant that by paying a small amount of Rs 5, 000 to 10, 000, he was not going to lose much because this was a way to go abroad and earn millions of rupees. . The Concerned police have a record of all the agents, operating outside the passport office, and if they want to stop this illegal trade, they can do it without much effort. The residents of Karachi admired Government for his road expansion and beautification drive that has contributed to the free flow of traffic in the city. But the real change in the lives of people will come when the society is made corruption-free. The community expects from the Government that as the second phase of his drive, he will focus on the eradication of bribery rampant in the government departments.
A number of social workers and local think tank members say that they have well documented evidence of bribery transactions in the district management machinery. But bribery needs no proof as beauty needs no ornaments. It is quite simple for the Government or any bureaucrat to verify it by just sending a man with a passport application form. Behold, nations do not perish in wars alone; denying hard realities is the cause of social destruction. my humble request to the authorities to take immediate action against deliberately delaying for issuance of Passports,

Regards

Rabia Khalil

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Muhammad Rizwan shah
Parma, US
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Mar 22, 2013 10:15 am EDT

sir.I apply new passport on the (07-02- ) ordanary/urgent apply in D.G Khan office .sir i go to DUBIE date in (26-03- ) on Company WESA .please sir. i Request you send me passpot on monday or Tuesday. plz sir .plz i Request /my future in your hand. i request.i wait sir.
my tocken no.[protected]

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drsara
US
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Mar 21, 2013 12:44 pm EDT

hey i applied for passport on 18feb2013 on urgent basis coz ii needed it urgently for ma job abroad ...the expected delivery date ws 25 feb 2013...but stil 2dy i havnt recievd it...can u plz tel me when ths problm of passport ofice wil end?n when wl they strt printng passport?

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Mrs s usmani
GB
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Mar 14, 2013 1:17 pm EDT
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Subject: Passport issue in Pakistan

Hi everyone,
Hope you all are well..I would be really great full plz kindly investigate this issue.
There are having very rude behaviour in Islamabad and karachi office not listening anything at all.Due to internal issues in Foreign Office such printing, papers etc they are delivering the passport very late.Please kindly spread this news so I hope any one from relevant authority will take action against it.please forward this message to relevant department because this is very urgent and serious matter.lots of people are really worried and disappointed.

Many thanks
Kind Regards,
Mrs S Usmani
London

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Passport Office Delay in Passport issual

I applied for a fresh passport for my new born baby in Bijapur on 16th Dec 2008 through the District Passport Cell, Bijapur, hoping that the passport will be issued with no worries as both the parents hold a valid passport.

I was informed by the officer that the passport will be issued in 15 - 20 days since there is no police verification required. I was assured that the application will be sent to RPO Bangalore within a day. I was promptly issued a file number as well and then the agony started and still continuing..

15 Days passed by there was no status of my application shown on the website, I asked my wife to visit the DPC there the officer informs that the application has not yet been sent, he also stated that if the passport is urgent you may take the application and send it through speed post. Not sure what on earth they were doing these 15 days and if I hadn't asked my wife to enquire it would have been still lying there sleeping. Just imagine the fate of other applications.

My wife then took the application and sent through speed post, it reached the RPO on 1st Jan. Again I checked on the website there was no trace of my application, after 10 days the status was shown as "Your file is under progress". The Application date is shown as 09-Jan-2009 and I wonder what caused the delay, I'm still waiting for the passport and there is no change in the status. God knows how long it is gonna until we receive our baby's passport.

Hail the government officials who do nothing, but still they pocket handsome salary at the end of the month. No amount of public forums will change the working style of our government departments until there is some sincerity followed. God help all Indians who pay taxes and still await a fair service...be it anything...

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jaydeepchoudhury
IN
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Sep 02, 2010 3:18 am EDT
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I applied for my Son's passport through BangaloreOne, Old Airport Road, Bangalore.

Name: SAUTIK CHOUDHURY
DOB: 21/06/2003
FileNo: J01043110

Submitted on: 18th July 2010.

Issues is whenever I check the status of the application, I get a message Wrong File or No does not exist.

Can I reapply fresh directly at RPO?

I need my son's passport ASAP.

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MOHAMMED NASIRUDDIN
IN
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Nov 29, 2014 5:21 am EST
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Respected sir,
file no.BNGG00613914
BN01P000613914
DATE OF BIRTH ;09/08/1990
NAME;MOHAMMED NASIRUDDIN
H.NO.5-406/21 RASOOL MANZIL KHAJA COLONY ROZA (B), GULBARGA-585104
i am mohammed nasiruddin from gulbarga my fresh passport issue is mera passport abi tak nai aaya ghar aisa
kyu? mai passport application aur police verification hoke 6months hua na koi replay aaya aur na koi message aaya rpo se agar mera
passport january tak nai aayo to mai sidha minister of exterial affairs ko complaint karto

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TABREZ s/o Nawab patel
IN
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Sep 04, 2014 6:42 am EDT
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File no: BN01P1000749613
Date of birth : 08 / 06 / 1988
Name : TABREZ
S/O : NAWAB PATEL
Respected sir,
Sir this is the humble request for dispatch my passport every formality is been over since a long time ago I had visited the bangalore and i had clear the documents once
More and they said me they post my pasport within a week but now its 2 months its second time i am complaing online please sir do needful and send my Passport thank U.

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shrutiprerna
IN
Send a message
May 19, 2014 4:25 am EDT

Hi Sir,

I have applied for passport on 1-Mar-2014. My file no. is BN1067528537114. The Below Status is showing from 20-Mar-2014
"Police report has been submitted by Halasur Police Station, Bangalore and sent to Commissioner Office, District Bangalore for review."
When I am checking the status of police verification at Commissioner office online (http://www.sakala.kar.nic.in/), its showing that it was completed on 24th- Apr-2014. But the status at http://passportindia.gov.in/ is still the same. Please suggest to whom I should contact.

Regards,
Prerna

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Sumit47
US
Send a message
Apr 23, 2014 2:38 am EDT

Dear Sir
I had small issue in my passport. The place of birth column is having typo error and spelled mistakenly. please tell me how to correct this small mistake please give me a correct track . Thank you

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Mustaq Ahmed01
IN
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Apr 07, 2014 6:52 am EDT

Hello Sir,

I am Kamarunnisa Begum, I applied my passport on 12 Dec 2013, Police verification is done long back, the status is showing as "Passport application has been granted and Police Verification Report has been submitted. You would receive an e-mail/sms once the passport is dispatched"
Passport tracking no# BN03Z1007037413
DOB# 01/06/1962
Please do the needful, need to apply for visa

M
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M A Lateef
IN
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Jun 18, 2012 9:03 pm EDT
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Dear Sir
I had small issue in my wife's passport. in my wife's passport the gender column shows Male (Sex)but it is female. please tell me how to correct this small mistake please give me a correct track . Thank you

yours
M A Lateef

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azhardamhot
IN
Send a message
Sep 25, 2011 7:01 am EDT

Sir i m from Bangalore... i have an issue ... i was born in 18/3/1989 and i want to apply for a passport ...but the problem is i don't have a birth certificate ...PLEASE SIR help me out...just because of this i m very much tensed ...

my e mail id is : azhar.damhot@gmail.com
azhar.damhot@yahoo.com

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priyanka gudibande
IN
Send a message
Sep 08, 2011 6:00 pm EDT

This is my File No.BN1061295293911.I applied passport in 25/3/2011.in passport seva Kendra:Bangalore.still I am not getting police enquiry, even I visited police station & given photo copy of my Acknoledgement letter in june, called customer care still I am not getting.

I would really appreciate if you could kindly let me know as to how many days does it take to release the passport for which the Status is clear? Regert to inform you that I have not received any feed back so far from your end! In spite of trying to contact your office repeatedly

Your early action in issuing the passport would be highly appreciated.

Thanking you,
With regards,
Priyanka gudibande.

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Surya Nagappa
IN
Send a message
Jul 18, 2011 6:40 am EDT

Iam Surya born on 8 may 1988 applied for passportBNGW19013210 in kollegal post office on june 2010 i dint get for police verification and i moved to passport seva kendra in koramangala twice, told sent to police verification den i enquired diz in my near police station and also in CHAMARAJANAGARA S.p office dey told dint get any of my file...i want the reason for delay, , , , , , , , , , , , , my contact no is [protected]
e-mail id nkbrsurya@gmail.com

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12:24 pm EST

Passport Office Passport not Received

sir/madam,
i Natwar Choudhary have applied for passport in june 2008 my verification from police is over 2 months back but i have not received my passport yet. kindly please look into it and help me out...
my details are-
1.permanent address- village & post; junibali, Via ;junjani,
Tehsil; Bagoda, District;Jalore
Raj-343030
2.Nearest police station- Bagoda police station (jalore)

3. Date of birth- 04 dec 1984

thank you sir

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Aftab Hussain Khan
IN
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Jul 14, 2012 10:39 pm EDT
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lsokesa
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FILE NO. JPR-W101694-11
APPLICATION DATE 26-09-2011
DATE OF BIRTH 09-09-2003

vr% Jheku ls fuosnu gS fd esjs iqqqqqqqqqqqqqqqqqq= dk ikliksVZz tfYn Hkhtokus dh d`ik djsa esa vkidk vkHkkjh jgqaxk

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Aftab Hussain Khan
IN
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Jul 14, 2012 10:37 pm EDT
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ANNEXURE ‘H’
DECLARATION OF APPLICANT PARENT OR GUARDIAN IF PASSPORT IS FOR MINOR (On Plain Paper)

I/We affirm that the particulars given above are of Sohail Khan (name of the child) Son of Shri Aftab Hussain Khan and Smt. Anjum Khan of whom we are the parents. He is a Citizen of India. His date of birth 09, Sept.2003/place of birth is Nimbahera. We undertake the entire responsibility for his/her expenses. We solemnly declare that he has not lost, surrendered or been deprived of his/her citizenship of India and that the information given in respect of him/her in this application if ture. It is also certified that I/we am/are holding /not holding valid Indian passport (S)

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jyotikumari
US
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Apr 24, 2012 2:48 am EDT
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dear sir/mam, i jyoti kumari file num-JPR-A010624-10 applied for passport on 11-03-2010 when i was studying B.Tech in Rajasthan college of engg for woman (R.C.E.W), Bhankrota, Jaipur.My passport is not delivered till date. I want to cancel the ongoing process of my application as i am no more in Jaipur and shifted to Chennai for my further studies.
Name- Jyoti Kumari
Date Of Birth- 23-04-1989
File reference number- JPR-A010624-10
Application Date-11-03-2010

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pradeep singh shekhawat
IN
Send a message
Sep 08, 2011 4:10 pm EDT

daer sir, i am pradeep singh and my file no:-z924735 date10-06-2011.i have not recived my possport.sir please i need urgently passport.sir i have allready apply passport but that time i am not recived, and mu passport return the headoffice after some time waiting my home i reched your office but your office staff told me that you again fill new form. but now i am not recived passport so please i requested to you, that i get my passport .

your faithfully
pradeep singh

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Satyanarayan Vishnoi
IN
Send a message
Aug 29, 2011 11:15 am EDT

hello Sir,
I Satyanarayan Vishnoi file No w071363. I still dont get my passport, i checked the status of my passport it show me despatch date 17-08-2011.Plz tell me when i will get my passport or what the issue?

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skvgoyal
IN
Send a message
Jul 12, 2011 1:15 pm EDT
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My son prakhar goyal with registration number N003771 at jaipur had submitted for renewal of passport in month of february 2011. After two month time, through website, it came to light that PPs with present address proof was required. the desired information was submitted by my son in person on 16.05.2011 but surprisingly the status at website is still the same nor did he get any further communication. After may, three times complaints have been lodged in month of june and july but no response has been received. It is requested to issue the passport urgently or if there is any issue, same be communicated immediately.

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sadhana talesara
IN
Send a message
Jul 10, 2011 2:41 pm EDT

dear sir, i sadhana talesara file no. w314743 date 20.9.2010. i have not yet received passport.i need urgently please consider and do the needful.
i had submitt all the require document still not recived pls consider
key no .[protected]

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chandra prakash joshi
IN
Send a message
Oct 26, 2010 5:06 am EDT

dear sir, i candra parakash joshi file no. w250377 date 4.6.2010. i have not yet received passport.i need urgently please consider and do the needful. date.27.10.2010

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Shraddha Indurkar
IN
Send a message
Jun 29, 2010 6:56 am EDT
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Dear Sir,
I Mrs Shraddha Indurkar has applied for the passport two months back .I also received the police enquiry a month back but there is no response from ur side, i have still not received the passport which i need urgently please cosider and do the needful .

Name :Shraddha Sanjay Indurkar

Applicant Date :[protected]

File No: Z 042152

Address; 17E_236, Chopasni Housing Board
Jodhpur (Rajasthan)

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irfan shaikh
IN
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May 31, 2010 11:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dear sir,

i applied for passport renewal 16 march 2010. I was received my police inquiry about one half month ago and verify all thing. But after one month of inquiry i didn't received passport. I was check status of inquiry online i saw awaiting of police inquiry but my passport not received.

Applicant Name- Shekh Mohd. Irfan

File. no. - N003294/2010

Applicant - Date - [protected]

Applicant DOB - 13-03-1987

Address - Ward. no-4, Sehra Masjid Colony
Mohallah- Bani
Chopaty(Khandela)
Dist- Sikar (Rajasthan)

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K
2:45 am EDT

Passport Office delay in issueing the passport

i have applied for the passport in the month of Sept 2007 till date i have not received my passprt.i was asked to visit the passport office and meet passport oofficer, i have visited two times first in the month of april2008 and second time in the month of july 2008 .till date the status on the website is same.ie 'see undersigned in the office on any working day'.

kanika jha

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Dinesh Tyagi
IN
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Mar 12, 2009 11:58 am EDT

Please file RTI application to seek the all releavant information (Its very simple like sending letter through speed post with Rs. 10 postal order), absoloutly your issue will solve as your not at fault, keep all the status, docs and attached with the application. How to file RTI application, please visit following website
RTIINDIA.ORG (All details, query, sample forms and)
RTI.gov.in (What is RTI)
CIC.gov.in(the major decisions and actions taken)

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V
1:31 am EDT

Passport Office Delay in passport issue

We have applied the child passport for my sister's daughter in the month of june 2008. police verification also completed within the week of applied date. but we have not yet received the passport. We don't know the file number of the passport, but we know the application number of the passport.

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meraj ahmad
IN
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Apr 06, 2010 9:03 am EDT

i had applied my passport 2009 of starting from this file no w-371832 .i applied from muzaffarpur post office, bihar.but has been completed one year and my enquiry completed 06/11/2009 dairy no 5152 i request 2 u plz sumit my passport immediatly . i hope that take care my comments submit soon your obedient meraj ahmad

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pratap achary
IN
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Jul 18, 2009 2:35 am EDT

this is K. Pratap achary, I had applied for the passport in the region of place jeypore dist-koraput, orissa. i have applied in feb'2009 and SP office report is clear on 6th june 2009 Ref.2362/6609 and till date i am not received any update of my passport. i don't know what is the problem. please tell me through email (pratap.achary@gmail.com) or contact me [protected] i am unable to come also because i am staying in hyderabad and i am a physically challenged person.

Please kindly consider my request and do neediful action and please revert back.

Regards

K Pratap achary
[protected]

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Nishank Kayitha
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Dec 04, 2008 6:41 am EST

I had applied for the passport in the region of warangal, andhra pradesh on 22'nd Aug of this year.File no. is z206208, till now i didn't received my passport.Status is showing that police report is clear and your passport will be dispatched by 11-11-2008.I don't know what is the problem.plz tell me on my mobile no.[protected] why my pasaport was not dispatched.Plz dispatch my passport.

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Imtiyaz
IN
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Nov 24, 2008 1:28 am EST

I have submitted my passport for renewal 2 months ago but still the status is "pending for police verification". The people who have submitted same day before me & those who submitted next days also verification is done & the passport is going to be dispatched. Please suggest whom to consult. from Hyderabad/

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prabhat kumar
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Oct 17, 2008 12:57 pm EDT

We have applied the passport for my sister's daughter in the month of may 2008, now it is shows, It is to regret that due to unavoidable circumstances the despatch of Passport has been delayed and will now be despatched in a week's time. but we have not yet received the passport 2 months from the date of update, at the 1st time before 2 months, it was shows in net that your passport will be dispatch on 28/08/2008. We don't know that what type of circumstances are be going on. it was field on bhubanswar, orissa. it is the best service of orissa passport service, also nobody shall pickup the phone, if in case of urgent.

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Overview of Passport Office complaint handling

Passport Office reviews first appeared on Complaints Board on Jan 12, 2007. The latest review New application was posted on Apr 7, 2023. The latest complaint PASSPORT NOT RECEIVED was resolved on Nov 07, 2014. Passport Office has an average consumer rating of 2 stars from 142 reviews. Passport Office has resolved 46 complaints.
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