Paul Mitchell
Reviews and Complaints

I spent $66 today to get my hair highlighted and roots dyed and I showed a photo and everything and it looks nothing like I wanted and you can hardly tell a difference in my hair. My mom had to get close to look at it to even see a difference. I understand these are students but I am not happy with how my hair turned out at all and I feel as tho I spent $66 for something I do not like. I sat there for 3 hours hoping to have something I loved but did not get that. I attatched my hair which was supposed to be sunset blonde bigger highlights and lowlights.

Claire.[protected]@gmail.com

Hello first I want to tell you I asked for a spiral perm, piggybacking all was fine, but when I got there an 8 month pregnant girl took my perm, and while I give her props for trying, she had to be pulled of the job because of the chemicals, then I was told at the end that I could not receive my spiral due to too much hair was cut off, let's just say my hair is wrecked the whole crown part of my head is not even curled to the slightest it looks just like it did when I walked in just three inches shorter. But I have been getting my hair in spiral perm for over 20 years and never have I ever been told that the top or even my hair period was to short to piggyback, I literally had to let the teacher know how unsatisfied I was with the whole process it was ridiculous, to the point that I didn't have to pay for the cut just the perm but like what perm because when it was all said and done my hair looks the same just 3 or 4 inches shorter. And now I have to go to a professional salon and get a real spiral and com out of pocket again. Like I told the guide or teacher or whomever she was if I would have been told up front that nobody wanted to do a perm yes that's right nobody wanted to do a perm that's what I was told 4 girls we're asked and they all said no except for an 8 month pregnant lady, had I known I would either waited or went somewhere else, which judging by how my hair looks I should have went somewhere else. The guide was no help at all didn't care and I did let her know how ridiculous the whole situation was. I give the girl whom attempted to perm my hair the utmost. But yeah will never happen again thank you. Christine kerr. [protected]@gmail.com

I came on 11/10/18, explained to receptionist i had gotten a hair cut i love 9 days before, but my stylist was away and i just needed a few long layers around my crown NO HAIR CUT. I explained this to the stylist, who calls teacher over . I explain again just want couple long layers around crown. This girl with the help of two teachers, who i kept stopping and questioning. Cut my adorable angled cut into a one-length bob. No one would listen so i paid and left crying. When i got home i called and asked for manager. Rhonda came on. I explained entirely in detail. She saud come 11/13/18. I go back. No one knows what's going on so i say I'm supposed to see Rhonda. She comes out i explain at length again i only wanted a few long layers around my crown but the girl cut my angles off, made it one length and uneven. This hairdresser with managers assistance proceeds to cut 2 inches around my head in a bowl and hacks all my sides off. I left crying my head off and haven't stopped. I called AGAIN while crying they said Tenisha would call me back. She did not. After crying all night long i call in the a.m. wed speak with kerri EXPLAIN WHOLE STORY ABOUT NEVER ASKING FOR ANY HAIRCUT she says come in thurs. I hang up and tenisha called i told her i just talked to kerri I'm coming tmrw. I go 11/15/18 kerri smirked, tried to blow me off, was so unbelievably rude after what 6 SIX of your ppl did to me. Tenisha ended up coming over, i was crying this entire time explaining I'm disabled can't style my hair so i pay alot at expensive salon which i did 8 days before these ppl chopped hackedly so i can't fix it all. NO ONE TOOK RESPONSIBILITY, SAID THEY WERE SORRY OR EVEN ACKNOWLEDGED MY HAIR WAS FREAKISHLY HACKED AND 4 TEACHERS 2 STUDENTS HAD DONE IT. THEY MADE ME FEEL HUMILIATED. I HAVE SEVERE ANXIETY AND HAVE NOT LEFT MY HOUSE SINCE THIS HAPPENED. I came to the school for years and years never had a problem and this tortuous experience has left me shaken and feeling ugly i gave not stopped crying. Why didn't one person listen or care one bit. No one apologized or took responsibility just made ME feel i did something wrong. I didn't hack anyone's hair off so its so short and uneven and the person feels their life has been ruined for the moment, your employees coldly did this to me. The only one who has any repercussions is me, because obviously they are still hacking up people's hair and NOONE CARES. I am not good at computers im only on a phone. My number is [protected] email [protected]@aol.com Lisa Thomas

October 2018 the dean, Joannie, told one of her students that the student only corresponded with her when she needed something. She then told the student to not speak to her and to leave her alone. How does the "dean" of your school talk to a student like this? How do you expect the student for your organization feel comfortable to talk to their superiors to obtain guidance or assistance in any way? On this very same day, one of the student advisors informs the students that they should know their craft better and that they need to stop leaning on the floor leaders; yet their floor leaders are new and donʻt know how to properly formulate or assist.

This branch of the school has ripped off their students, ridiculed their students and continues to diminish their abilities and self esteem. Some of their teachers contact their friends who own salons to help certain students obtain employment after graduation however they bad-mouth the students who currently work there. Their "program" changes every day/week depending on how the teachers, dean, student advisors.

There is no consistency or stability that allows students to flourish. They are treated with kindness during their adaptive stage and once the students are halfway through their program, the staff and administrativeʻs attitudes change due to the fact that they are aware that the students cannot drop out and take their money away from the institution. This branch needs to be monitored and needs to be restructured. This brings the Paul Mitchell brand a bad reputation here in Hawaii.

My niece attends your farmington hills mi school location, she pays her monthly payment but feels the education is lacking at best, taught by individuals that have been mediocre at best. Whom would she contact with concerns in regards to the education she is paying for? As there is no main campus to contact. She has brought her concerns to the person in charge to no avail... My contact email is [protected]@yahoo.com

I went to get some highlights done yesterday. I even brought in a picture and discussed the specifics of the way I wanted it that they could do when they looked at the picture. they said that you might not look exactly like it but that it would definitely have highlights and lowlights throughout the hair as in different pigments and shades. Whenever she finished dying my hair it was more Brown than when I came in which I had a lot of blond and we're really ticks me off even more than that is that when I told her to cut half an inch to an inch off and I showed it to her she cut almost half of my hair off and here I am left with nothing to do for no one can add hair back once it's been cut on shoe extensions which I don't like to do. I'm very very dissatisfied with the service there and will not recommend it to anyone to go to get their hair done there. If they had just been honest and told me they could not do so on so I would have been fine and found another picture to show them but the fact that they said they could is what really ticks me off. I want my hair back but there's nothing I can do! Didn't even give me a discount that day but they did The following day they're going to charge me less than what a ball usually cost and hopefully they'll put in highlights that are blond different shades where they actually show and that my hair is not brown anymore. What a waste of money and a total wreck! the first picture in my dress is a before picture of my hair not the best picture I have but that's how long it was in the second picture is me now and I hate and I'm an absolutely despise that hair length! It took my hair forever to grow!

Dears
We are using and selling the above item from long time but recently there was a big and unexpected surprise, a cockroach was noted in the phial..! floating in the serum...! and this a big concern to us and our clients...! that liked this product and totally satisfied with...! until what was discovered...! please clarify how come this happen..? We enjoyed using this product but now...we are holding dealing with this product and other items too until your response..!

Awaiting your prompt action and reply
Regards

Lekaa El Egeimy (Egypt)
Mobile +20 (011) [protected]
EM: martech.[protected]@gmail.com

Photos Included

In a room full of mixed races. A student at a Paul Mitchell School of Memphis, a female student stated that if she owned a beauty shop "Black People aren't allowed", "Only white People " . The teacher took up for the white girl and the administration did not do anything about it. They allowed the Caucasian female student to remain at school without any discipline or consequences. It was brushed under the rug and nothing was ever done. Ever since this happened, my learning environment is uncomfortable because I am a black woman in a school with a blunt racist woman. That was not the first time she has made racial remarks. She does it all the time and no one does anything. The teacher acts like she cares in front of me but behind closed doors she's friends with the student. I am disgusted.

My daughter was excited to start her career at Paul Mitchell in Danbury. Only a few months in, We find out the teacher is a joke. Doesn't really teach, do not allow too many questions, as young & caddy as half the students. When my daughter was sick recently and was going to leave a couple hours early they gave her a ton of [censor] about it & then critiqued that she couldn't drink tea at school or coffee & kept making rude remarks on her clothes etc.. We just Found out the Financial Aid/LOAN officer at this school is on Probation from a previous felony for stealing funds from another school! Wth. How did she get a job in LOANs & Financials with a record? No background check?! Who will guarantee all my personal info is safe? It said this was an accredited school. I want to pull her out & cancel any LOAN I have & switch her to somewhere else without penality. Any suggestions? Help. Shes not learning enough. Being treated like a prisoner at a school We pay for.

I had a bad experience with a Paul Mitchell school and after seeing such awful reviews and horror stories from so many others - I decided to leave my own input. I hope others do research before enrolling in one of these schools and don't make the same mistake I did. I assumed it would be a good school because of its name. Ha. After going through the typical enrollment process, having everything taken care of so that I was in and ready to go - my two main questions right before classes started were.. how big are the classes and what is the specific dress code aside from all black. I was 35 when I enrolled in the school and planned on taking part time classes at night so I could still work full time during the day. I was told the class sizes vary but they like to keep it between 6-10 so that the staff can pay more attention to the students. The admissions lady advised me that I wouldn't be the only one going part time while struggling with work/school, and that I wasn't going to be the only 'older person' in the class. She assured it would be a great experience and that I would fit in with all the other girls in my class and do great. For the dress code - I was told absolutely no leggings but everything else was "use your best judgement and common sense". Dress as if you are already working in a salon - hair/makeup done nicely, accessorize, no jeans, and literally black head to toe. I told her I needed to go shopping because I didn't even have shoes. I asked her if my shoes could have a color on the soles and she said no.. absolutely not. I took notes of the things she told me to wear and spent more money than I care to think about on this "uniform". On my first day of class I was very confused as to why only two other girls were in my class. It seemed a little too small but the other girls seemed nice at first. I shrugged it off and thought whereas it might be boring.. we had the chance to learn a lot more. I was slightly horrified when I found out that the other two girls had already taken the course. One of the girls, who was 15 years younger than me, had started the course a year ago - dropped out - and went back to start over. The other girl already had a license. Her favorite 'joke' was "I don't care, I have a license"! During my time at the school the teacher did not hesitate to make it known every night we had class that the other two knew what they were doing and I did not. She would rush through notes.. say things like, we will hurry through this part since you girls have already done this.. then when we would put the books away and take out our mannequin heads she would give us vague and quick instruction then leave the room. Most nights, she would come back right before it was time to leave.. run up to me.. fuss that I did it wrong.. "this isn't how you do this but I don't have time to show you the right way". "This isn't how we are supposed to do this we will do it this way this time. Just don't ever do this on a client and do not do this at the stateboard". The entire time I was in that school all I learned is that I was doing whatever assignment wrong. I never learned the correct way and she never went back to it. I reminded her several times that I was completely new. I was not retaking courses or getting a second license like the other two girls. It never made a difference. The only time the teacher really acknowledged me was to lecture me about my clothing. My favorite lecture was about a top I wore that is trendy right now so I would see several girls wearing practically the same top.. including the teacher that lectured me about it. She yelled at me for wearing a skirt, even though I had black tights under it and it grazed the top of my knees.. she yelled at me for some pants I wore one day for who knows why. It was almost something different every day. The best part? Every single girl..in my class, in the core 2 class, even some of the teachers - they all wore leggings. They wore leggings so much it looked like the only dress code. That and shoes with colorful soles. I never knew who was at fault. If the admissions lady basically lied to me when she told me specifically what to buy. Or if the teacher was just mean and picked on me for absolutely no reason. The amount of times that lady had me in tears is ridiculous. She had us play a lot of games. Childish, sit in a circle and clap or whatever games. Class was constantly interrupted to have dance parties. We had to color and draw pictures a lot. These can all be fun things to do, don't get me wrong. But not when you are paying 20, 000 to learn how to do hair. If I wanted to do those things I would have taken classes to work in childcare, or I would have gone to an art school. There was another student in the core two classes who was apparently stealing from everyone. We were constantly being told to lock our cars, keep our things in our lockers, and do not leave a bag or purse out even if you we just ran to the bathroom. The school knew that girl was stealing from her classmates but they wouldn't do anything about it because they were worried about a law suit. So their solution was to have their students worry about personal belongings being stolen. I don't know how worried I would have been if that girl raided my locker because I started getting a lot of hand me downs. Things that go with the kit like books, color swatches, and videos started being handed out before we received the kit with the fun stuff. On several occasions the other two students had extra books somehow and I somehow always ended up with the old books with torn covers. A minor complaint but it all just goes back to - I am paying X amount of money for WHAT exactly?! Cause in my interview and tours with the school they had brand new shiny books on display and I was told that was what we would get. Which is all included in that fat tuition. I have read several reviews from other schools about the places being clicky, childish, and completely unprofessional. The school I attended is no different. Because of the amount of games we always had to play, we were always behind and given way too much homework with vague instructions. The teacher would play games and take hour lunch breaks then pretend to be disappointed when we ran out of time and couldn't do the assignments she wrote on the chalkboard for the day. I tried to explain to her one night that I work full time. I asked her if there was any way we could at least try to get more work done while in the classroom so that we would have less take home work. Apparently that was a ridiculous question. Or maybe she just didn't hear me because the school always had the radio up so loud you couldn't hear what anyone was saying. The entire system at that school was such a hot mess. To clock in - the financial aid advisor puts us in the system and programs our handprint. We clock in and clock out by that handprint - an absolute must because you have to have a certain amount of hours before you can graduate. I was put into the system that first day and for some unknown reason I was able to clock in/out for about a week then it just stopped and wouldn't read my hand. The financial aid advisor tried several times to fix the issue and in the end all she had to say was.. well you are doing something wrong so I don't know what to tell you, so just go to class. No one in that school would acknowledge the fact that this was a problem for me. I was warned before I started the school to make sure I absolutely keep track of my minutes because that school had been known in the past for trying to rip girls off when they get close to finishing the program. Not cool. The school never did fix that issue and my hours went unrecorded. I never made it past core one. On my last day at that school.. the teacher allowed us to take out the mannequin heads and give them a trim. (I wasn't even at the school long enough to get to a point where we were allowed to cut hair) The teacher tells us to just cut like half an inch off the bottom but nothing more because we weren't really supposed to be using scissors yet. She then leaves the room. She comes back about two hours later just as class is ending. I was done cutting - who wouldn't be after two hours - I was bored and slowly combing my mannequin heads hair. I still had the scissors in my hand. But.. I am right handed and they were in my left hand.. the teacher runs up to me as if she's horrified.. and gives me her most favorite line ever: "This is not how you hold scissors! I don't have time to show you how. I'll do it later".
At that point, the frustration with that school took over the adult in me and I skipped class the next night. I texted a student and asked her to let the teacher know I was unable to make it to class that night. The night after that, the school was taking a field trip to watch a student whom I have never met graduate. It was not mandatory that we attend. After that night we were on a week long break. The night of the graduation, I emailed the admissions advisor and explained to her that I felt I would be a better fit for a bigger class with more like minded students: girls whom have never taken a cosmetology course. I asked her if we could set up a meeting to discuss it and find out what my options were. I did my research and I knew another group of girls would be starting the courses fresh in the next month. The admissions advisor waited about three weeks before she contacted me. She apologized, said she had been busy, and asked when I could meet her. I wrote her back with my work schedule. I never heard from her again. The only information I had was something I had to figure out without help from the school. It turned out that literally one day after I sent her the original email asking if we could make an appointment to talk about the possibility of my moving to a bigger class, my financial aid was dropped. When I log in - it shows the date right next to the word 'Withdrawn'. I never heard from the school again, even after several attempts to contact them. I am waiting to receive a massive bill for the short amount of time I attended the school. A bill my financial aid should have covered. Except it was dropped by the school without my knowledge and without written or spoken word from me that I was dropping out. My complaints and experiences with the school seem minor compared to some of the horror stories I've read. Some stories date back to years ago. It's sad that the school doesn't seem to care or have plans to make changes. I hope someone picks up on this soon before more people are ripped off or go in expecting to receive an education in cosmetology. I am extremely disappointed that I didn't finish the program. I enrolled in the first place for a reason. But if a grown woman who is supposed to be a teacher and a mentor has me in tears almost every night for no good reason - it's not worth my time and I'm better off finding a school that doesn't treat its students like they are disposable children, and a school that wants to take the time to teach us something.

This is the worst school I have ever seen. I totally agree with the other comments. about the school staff members. They are racist and display very unethical practices. They will try to keep you there as long as you can to keep making money off of you. They don't have the books accurate to say the least.. so how do they have a record of your hours? They don't! they will run you in the hole and smile in your face like they care about you. They talk to you any kind of way. if you have a head on your shoulders... then you will NOT be liked.. They are use to running circles around young students. They will not allow you to use outside credits like they said at the orientation... Yeah anything to wheel you in! They have lost so many great teachers at the Atlanta location due to the unethical practices at this school. Don't support this type of malpractice..

On June 27th I had an appt at 1:00 p.m. I did not know who my stylist would be and this woman came in late and finally took me. She did not introduce herself, but she was a tall African American woman which is not the point of this complaint. She hardly communicated with me and after the shampoo and I was sitting in the chair, I showed her a picture of the cut that I wanted and I stipulated repeatedly that I wanted my ears covered because they stick out. I assumed she was a professional hair stylist, but she was more interested in bouncing to the music playing in the background. By the time, I got a good look at the state of the my hair, I was furious and near tears. She did a real hack job on my hair and my ears aren't covered at all. I took off the smock, and told her if she didn't know what she was doing, she should have stopped. Finally the manager came in and repeated that the haircut didn't look like the pic, so she didn't charge me. I would have died before I paid a cent, because in 3 days I am due to fly to Florida to visit my son and his family with the worst haircut ever. She should be fired.

I paid $18, 000 to enroll in the full time 12 month program. During those torturous 12 months I endured racism, shunning, lack of educational practice. In the 12 months I was at Paul Mitchell Columbia I recieved roughly 16 clients to practice on. I have vidio, & emails to back up my claims. I literally I had bed for them to give me client's. I was new to Sc and had zero connections or friends. Since they refused me client's while others recieved them hand over fist, I was reduced to spending roughly 1, 000 just on mannequin heads to practice on. The learning leaders completely treated me as if I were invisible. MOST of what I know from cutting I self taught myself by ordering Sam Villa dvd's. He is my real mentor. During my exit interview, where they are supposed to give you recommendations, job placement possibilities. I was told to be a RECEPTIONIST at a salon answering phone's by Mrs.Deanna Loving Harris

I want to start off by saying I'm not writing this review to be petty, just my honest opinion based off of the education I got while attending Paul Mitchell this year, I graduated about a month ago and I can say the school is not worth the 20K they charge. And something you don't get told is you'll end up spending more than that with all the extra mannequin heads you have to buy to participate in class and not to mention the theft problem that goes on. It's soooo horrible, so you'll more than likely have to re purchase equipment that gets stolen from you. Good luck getting it back or having the cameras looked at, it does no good. Now I can say, The Paul Mitchell systems are great if you can get a teacher to explain it to you in detail while you're on the floor, it's almost impossible, there is not enough teachers for the amount of students they have. They also fire and hire new teachers ALL THE TIME. Once you get to know one, they're gone. The place is very poorly managed and ran. Also if you're not good at kissing up to the "main" teachers that have been there a while, I wouldn't go here, if you're not a kiss up you get treated differently. There were a few times I had to miss because my son got sick and I got treated like crap, if you miss a day they act like you just killed somebody. It was a little much. I expected drama when I started school being that I'd be in a school full of girls, but that wasn't it I never had a problem with any students or teachers, but the drama the teachers had with each other and the gossiping I'd hear as id walking by just caught me as unprofessional also. I guess I could go on and on with how much the school is not worth it but I'll just ended at that. I'm not saying their systems aren't great I'm just saying you may not get it taught to you as well as you should and you could spend a lot less and go somewhere else.

So I'm writing this because I'm sick of keeping my mouth shut. I'm not one to complain, Ever. If you are considering going to a good school, I'd consider checking out others schools before going to Paul Mitchell, Cincinnati. They are so disorganized it's unreal. Nothing there is consistent, ever. They care more about leggings and wearing makeup than making their school a better place. After paying 19 thousand dollars, I expected way more. I moved to come to this school and I'm so disappointed. I feel like Phase 2 isn't about being a visionary, it's about kissing butt to the phase 2 Learning Leaders. It has nothing to do with being a visionary at all. It's also just a way to make more money for the school. The space is so limited on the floor that on Saturdays you can't even walk to the washouse so your guest can get shampood. It's a complete war zone. Your likely to get cut or burned, no joke. Some of the learning leaders are middle age teenagers and so catty and rude to students they don't like. It's no wonder there's so many dropouts. To top off the whole experience, I never recieved a graduation date and my certificate came 5 months after I graduated with the wrong month on it! I'd say I'm shocked but I'm not really with all the inconsistencies I've experienced there. Also, they don't do waxing or pedicures. Something you'll need to know when you get into the salon life. .. So yeah as much as I love the Paul Mitchell culture and cutting system.. I just wouldn't go to this Paul Mitchell school.

This school is a piece of work. Let's just start from the beginning. You call and either no one answers, or you talk to some oblivious young 20 something that has such an easy job a toddler could do it. You schedule appointments, answer phones, and take payments! How is it that hard!?!?! Not to mention some of them are terribly rude. The night front desk girl doesn't look at you when you walk up to the counter, she doesn't say anything, and most of the time she's just on her phone... This is if she's at the front desk... I did see her on the floor trying to have girly-girl conversations about boys with the students. Unprofessional. So once you get past that hurdle, you get to your seat... This is where the fun starts. Just kidding. This is where you wait 10 minutes for a teacher, then another 15 minutes for the teacher, then another 10... And so on. They need more teachers... They need competent teachers. It seems like the normal 2 they have on the floor barely equal the brain power of one. There's an older woman who walks around like she's lost... The kids seem like they know more than she does. And then there's another brash skinny endogenous woman. She seems more knowledgeable. But i did notice something weird, she pats the arms of the students quite often... And she seems to take over their hair cuts or dyes. She also talks to them in a manner that even my older mature self couldn't really understand. She almost talks down to them... Like shes 10 steps ahead of them, or she's teaching them something new right then and there instead of using what they've already learned. I overheard something about "this isn't in our systems" when that teacher walked off. So now we are off to get our hair washed... I hear the girls grumble about not having a certain shampoo or conditioner... Shouldn't the school have everything? It is a paul mitchell school, right? I usually come right after work when the night shift starts and it seems like the day time kids leave everything in a terrible mess. Once i saw a man get up from getting his hair washed and the whole back of his white t-shirt was colored with red dye because the seat wasn't washed before. Back to my seat to wait some more on the incompetent teachers. Oh now the endogenous one is carrying around a coffee while teaching. I don't know if oklahoma's state board allows that or not... This place is just pitiful... And it has nothing to do with the students. It has everything to do with the employees and the teachers. The students either don't have a clue what they are doing, or they're not confident in what they are doing because one teacher is completely oblivious and the other is holding her coffee walking away or talking down to them. I even saw a woman who looked "official" walking around in a short skirt and fancy heels talking down to one of the students. She seems like a real piece of work. I know more people that have had bad experiences here and have the same exact complaints... My whole family comes here. They just treat these kids like crap. How much are they paying for their education? How much are they actually getting out of it? Something tells me the owners of this school, or even the faces behind the paul mitchell brand would be terrible embarrassed by this school. Every employee at imagine paul mitchell norman, ok should be ashamed of themselves for not holding this place to a better standard, or themselves to a better standard. They should be ashamed for being more worried about their cliques than the well being of the students. They should be ashamed that they are not ashamed of the shady unethical, probably even illegal things they are doing that i've noticed and that are done behind doors. Please, if you go to this school, know it's not the students, they are trying their damnedest...

I went into this school happy & excited . i loved it, everybody seemed so nice & i loved the environment . of course there was drama but its expected . i was loving the way the they did things, the teachers were great, also i met some great ppl . but last week there was a new group of students came & it was this one girl that always would roll her eyes at me for no reason, she would tell ppl thatshe didnt like me but i never thought it would go this far . she went & said that me & my friend bullied her . i never spoke to her at all, a girl said that i said i would throw her down the steps . thats a lie i dont threaten ppl . but they kicked us out instantly, they didnt our story or nothing . they believed a one sided story, thats not right now i have to find another school ... smh dont ever attend paul mitchell