PayFlex Systems USA review: Payflex HSA

Hello, my name is Jasmine Blalock and I am an employee of CHOP. I would like to bring to your attention that in 2020, I utilized your company's services for two transactions with medical facilities - Patient First Urgent Care and Eastern Dental. However, it has recently come to my attention that there were some issues with these transactions.

I didn't need to use your company's services for a few years until 2023 when I became a single mother. I wanted to save some money for my child's medical expenses and mine, so during open enrollment in July, I authorized a deduction from my pay that would total $600 by the end of the fiscal year. Since I hadn't used your company in years, I had to request a new card. I spoke with a representative and asked for a new card, and they didn't mention any issues with my account. When I received the card, I called to activate it, and the Payflex system confirmed that it was ready to use. I then went to CVS to pick up my child's prescription, but the card was declined. When I checked the Payflex website, I didn't see any notifications about issues with my card, only that I had $600 available to use. It wasn't until I spoke with a representative that I learned about the outstanding bill.