Payoneer
Reviews and Complaints

well to start with their resset password options suck. they ask you to provide your last digits of card..my card was lost. so i call for a new one lol but they cant send me a linl to reset password i had an ammount sent to them by mistake and now is holded hostage ...not evven in my account but just floating around. the representative said he can see it..so i asked him hocime i cant and what prove do i have in 2 weeks? like that is so wrong ..then i get asked my personal security question in case one of these issues happens..and what for? nothing as they still dont help you more..so whats the super security questions for then? an now i have to wait to activate the card to even verify my ammount is there? merry xmas and happy new years right..what a terrible experience..i cant even send the money over to my friends theyre keeping it hostage ...should be at least visible to our eyes...i mean its my account after all no? not his the money was sent to..not the reps account. have you ever seen a bank that works like this before? when the money is there ITS THERE even if u cant touch it.. WHY IS IT INVISIBLE TO MY EYES in payoneer?! that is so wrong! am speechless ...really bad experience and really dislike payoneer at this point never using it again after i fix this issue aver would i recomend this to anyone. might ### well go with amazon...paypal...stick with your bank card...or credit card yaycks

I use my payoneer card to pay for my broadband. They preauth so sometimes when my card is zero it goes into negative balance. Payoneer are very quick to send me an email informing me of this and asking me to topup, which I do. The balance is adjusted accordingly when I load the card. Has been happening for many months. I received an invoice from said provider showing chargebacks for most pf these payments. Spoke to support and was advised this was in error and will be rectified with the "chargeback team" Has been days and have not got a reply. Please see invoice from broadband people. Have been paying them with the card and that invoice should be nill but has a balance because of the chargebacks listed.

So basically payoneer have stole money from me. My card balance is positive yet they issued chargeback for some of my payments WITHOUT MY CONSENT.

I wonder how many other payments are not being honored with them. I would not advise anyone to use them as they dont honor payments. Legal action has been taken against me for requesting chargebacks which I did not make! Dont use payoneer they will pull back the money you used to pay your accounts and leave you stranded. These "CHARGEBACKS WERE NOT CREDITED TO MY ACCOUNT" so was STOLEN. #[protected]

I got a email that saying "you have successfully changed the account email address & we will contact with your new email address."
I didnt change my email & i dont know how it has happened. i think my account has hacked. i mailed 3 time to customer support a week ago but still waiting for a reply. i had money in my account & now i cant log in.

I cannot help but need to file a complaint towards payoneer, which prohibits me to activate the newly arrival master debit master card. After a few attempts to key in the correct login credential. yes I mean every details mean truth to registration. I still am not acknowledged to activate my payoneer debit master card.

I just don't understand what happened to this company and would hold my thought to promote it to the peers.

Thanks for listening and helping.

Today a valid transaction was marked suspicious by Payoneer. This was a transaction to buy flight tickets.
After directly replying to your security department e-mail stating that the transaction was valid. I contacted you via live chat.
The agent could not fix the problem. The only thing he/she could do was putting a note that the transaction was indeed approved I then had to contact British Airways myself to redo the payment.
This is unacceptable. If Payoneer falsely flags a payment as suspicious they should fix the problem not me. I would like to be compensated for the time I had to invest in fixing this payoneer f***up.

Last time I withdrew funds from Sharecash to payoneer, an email from [protected]@payoneer.com was sent to my email account, I followed the instructions as usual but the payment stuck just got stuck, I had tried over and over but it just didn't not work. After weeks of emailing payoneer support and they just kept asking me to send them screen spots of the loading page, which I did and they kept just sending the same loading page to my email that gets stuck. After more weeks of sending emails to payoneer support team, they told me my funds were sent back to sharecash and I should contact them, I contacted sharecash and they said they did not receive the funds back from payoneer, since it was only 20 usd - I let it slide.

This time again, sharecash send some money to my payoneer account and the same thing is happening. I am using the latest firefox browser, I have tried with chrome and explorer and javascript is enabled so its not a broswer problem. It is a payoneer webpage problem or more likely a payoneer scam problem. I had send them an email to c.[protected]@payoneer.com and I get a response that any email sent to that email address will not be responded to and that I should use the email form at their site and I followed the link they provided and guess what..they disable their email form...I could not send any email, the send button was disabled!

I deposit some money with a broker called tradaxa. com subsidiary of sismacapital. com because they provided a payoneer credit card with which I was suppose to get access to my deposit. I got this credit card which as sismacapital logo printed on it. Tradaxa don't let me withdraw my money and looking on internet I found out that sismacapital is a scam company blacklisted by the amf (finance market authority) in europe.
Payoneer has a partnership with a blacklisted company and I have been duped by them. I send a request to payoneer a got just a standard answer telling me payoneer is regulated in the us.

I ordered a payoneer card via tradaxa. com broker site which is a subsidiary of sismacapital. I got my card with www.Sismacapital. com logo at the bottom.
I deposit money with that broker trusting that company since it had a partnership with payoneer.
But since then i'am unable to withdraw my money, tradaxa don't transfer any money on payoneer account. Look on forex forum, you will find many tradaxa customer with the same situation.
I send a request to payoneer, they answer they cannot do anything for me.
If they have a partnership with that company they should have check there reliabilty. It happens that sismacapital is blacklisted by the amf (finances markets authority) in france. Who should I contact to report that problem ?

Dear everyone, who is doing business around the world using paypal, using 99designs, or other busines, witch is including online banking.
I want to inform you about the company payoneer.com witch is issuing mastercard debit cards, and offering people to use it worldwide.
But as actual situation stands, underneath this "respectable" company is online scams.
As i am the one of the many who is in this situation i want to warn everyone about them. At the beginning iv'e registered at this company, so i would be able do my online business in ebay.com and aliexpress.com. As i was recieving 30-35$ per some time, i was sending them to payoneer debit card, and there was no problems at all. At one point i recieved refund 300 $ from aliexpress.com for purchase that i made. And i figured that i won't buy anything, but better off will send it to my card, to buy some tools for my business. Iv'e send the money to payoneer card using paypal as usual for the last 6 months. And here it started, as soon they recieved the money, they put it on pending approval (Wtf? My money and they need to approve something? Really?) then, i was writing them, calling them and asking, what is going on, and what is the problem? They pointed my nose in to terms and conditions, and not explaining anything at all. 3 days later when i asked again, what is going on, they did not answer any thing and 3 seconds later i recieved that my transfer is canceled and the money will be send back to sender. Lol. Ok. But the money never got back to sender. So iv'e searched internet and found the people who have lost 1400$, another 600$, another 460$. So it appears that this is a system that this company is stealing money. And the person who is waiting for 1400$ havent recieved it for 6 months.
So be aware - this is a scam, never do business with them
At the moment there is case opened with mastercard. Inc, and there is paperwork done, to go to court, and to nypd, as i am not from u. S. I have turned to embasy of us. And there will be check on this situation with u. S. Internal affairs. If there is any other people, who have this kind of situation, please contact me. And we will put this scam to an end.
Thank you

No, payoneer is not a good company, I applied for the card through an affiliate so I wasn't supposed to be charged the 20+ usd for card but they still charged me this from my 1st load, they have annual fee of 29usd, and they charge you 13usd for card replacement, how nice of them to charge to when your card expires. Almost everyone that uses this card is outside of America so internet purchases is not free, its only free if you are in america, so it means 3% on the transaction is charged and goes to payoneer, another 3% goes to the credit card company. 3.15 usd just to withdraw its steep and how nice of them to charge you 1 usd if you made a mistake at the atm and to charge you another 1 usd or is that 2usd just to check your balance at the atm, payoneer has been holding on to my funds for over two weeks now, the money is blocked from loading onto my account, I have emailed them and they told me its just a bug because they upgraded their systems and they keep sending me the loading payment email to me knowing very well that its not going to load my money and now I doubt I will ever get my money from them, if they wanted to really load the money into my account, they could have done it on their systems two weeks ago when this problem started. I know Christene that you're just doing your job and also want to get paid but we must show this people that they cannot not take advantage of us in the 3rd world, that we should bow down to them and kiss their feet as if they are doing us a favor, the same goes for paypal that will take our money but will not allow us to receive money...well I'm going to start a website shortly and expose all these companies that take advantage of us in the developing countries, first they put us through slavery, genocides and steal our resources, now they want to economically rape us...no, excuse they are already anally raping us in that respect, its time everyone of us in the so called 3rd world, as they like to classify us, to boycott their services and you will see how quickly they will beg us to come back because we make up a large percentage of their revenue and its about time we realize our value!

June 10th 2013 I discovered three fraudulent charges on my Payoneer card, those charges are as follows $652.21, $652.21 from partialvoloit.com and $701.12 from merdianafly.com. Upon noticing these charges on my statement I called payoneer and reported the fraudulent charges and had my card blocked. I was upset as anyone would be, all of the money I had in my account was gone. Later on that day I emailed and called one of the websites meridianafly and spoke with someone who gave me Diana Anna's number I left a voicemail and she replied back that day. During my phone call with her I was upset so she hung up on me and we continued to communicate via email. She asked for my cc number and I gave that to her. I sent another email on the 12th upset because the charge if $701.12 went through and was told there was nothing she could do. A few days later the two charges for $652.21 wasn't authorized so it went back on my card. I stopped email communications with Diana on the 17th because her final answer was it was the chargeback dept issue now.
Today I got another email from payoneer saying that because my name was used this to mastercard was an authorized transaction. I am a victim of identity fraud! The IP address used on the Italian web site is from Italy and I can send you the message payoneer sent me. I have never left the United States in my 33 years on earth. I can't even speak Italian.
This decision goes against mastercards 0 tolerance for fraud. I have all my emails saved from the website in question where I tried to get the charges reversed so I could avoid the dispute process but Diana Anna said there was nothing she could do. She is a representative for meridianafly.com

While they appear to offer a legitimite service that is useful for some, they appear to have several limitations, some of which you are seeing on this board.
Why not just offer bank transfers? Why the issuance of a card? Heres why.

Lets look at the payoneer fees closely.

1. Annual card account maintenance $29.95 (they say they have stopped this fee, but I still hear of people getting charged, and if they stopped why is it still on the website?.)
2. Card replacement $12.95 (how nice that they charge you to continue using their service after the cards expire.)
3. ATM withdrawal $3.15
4. Declined ATM withdrawal $1 (they are charging you for having your card declined or even making a simple entry mistake?!)
5. Purchase Transaction (Free) actually there’s a little star by the “free” which you should probably read. It says “When a transaction is made as a foreign transaction or is requested in a currency other than USD, charges of up to 3% may be assessed ABOVE ALL CHARGES assessed by MasterCard for the transaction”

As nearly all people who use this card are not located in the USA (otherwise they could get their own US bank account), then of course you will be charged this. And this is ON TOP of master card fees, which are between 2-3 percent of the amount of each purchase you make. For example, if you make $1, 000 worth of purchases while traveling outside of the U.S. on a credit card that has a foreign transaction fee of 3 percent, you will be charged a $30 fee just on the card fees. Add another up to 3% on top of this? Thats a lot of % going to Payoneer and the credit card company.
6. And my favorite, the ATM Balance inquiry $1.00. They charge you even to find out how much you have on your card! So if you go over the limit and try to take out more money than you have, they penalize you by charging you, and if you want to know exactly how much you have to avoid such a penalization, they still penalize you and charge you a dollar! Talk about greed!

Add on top of this the money limit they place on your card, and it doesnt seem very fair.

At the end of the day, after these 6 deductions (and who knows how many more) your earnings are being whittled away, going to the banks and credit card companies. It is not much of a problem if youre not earning much by Amazon, but if you earn a lot by Amazon, their card fees add up to a significant amount of money.

I do recommend you check out Progenomics LLC, an Amazon solutions company that pays directly to your bank, all your Amazon proceeds earned in the USA. There is a 1% fee for all funds transfered and a bank transfer fee of $60, but thats all you will ever be charged and there are no hidden fees. We will never ignore your mails, hold your money or do any other questionable practice. We do not accept all applicants and we will tell you this upfront. We are a US LLC with offices in Japan, where we have been providing Amazon solutions for businesses wanting to sell on Amazon Japan.

I woke up to find my payoneer card had been loaded, not by me and that money had been transferred to another account- not mine...After almost 2 weeks I finally hear from payoneer, after they had blocked my card, saying they will send me a new card etc. Im angry as I have had no income for over 2 weeks thanks to them blocking it and no contact... after I finish talking with someone, I check my account and now all the funds are missing! So some jo blow has robbed me and now payoneer!

can anyone help me with this?>

Someone in South Africa registered a credit card in my name with my email address. I rang Payoneer to shut down the account and cancel the credit card request. I told them it wasn't me and someone is using my identity. They asked me for all the secure pass codes etc and I was furious. How on earth am I supposed to know the answer to those questions when I never set up the account! They told me it would take quite some time to sort it out which infuriated me even more. The lady who I first dealt with said she'd put me through to the security/IT department then hang up on me. The second time I rang back, the guy couldn't hear me (sure!) and he hung up. 3rd time I got some guy who was less than helpful. He asked me so many questions I was obviously unable to answer because I didn't set up the account then suggested I could be scamming them! I am going to contact the police if I haven't heard back tomorrow. These guys are unprofessional and sounds like after searching the internet tonight that I'm not the only one who has been wronged by this company. See their email to me below...it's written as if I have set up the account! So in order for me to shut this down, I have to divulge all my personal highly confidential information to Payoneer! Do you think this is right? I don't!
I feel violated by Payoneer!

--------------------

We have received your request to cancel your Payoneer account, and would like the opportunity to resolve any issue that would cause you to consider canceling your account. Is there anything we can do to change your mind?
If you have a moment, please let us know the reason why you are canceling your Payoneer prepaid MasterCard so we can improve our service for our current and future customers.
If there is nothing we can do to convince you to stay, then please provide your information as follows:
Your full name and address
Your date of birth
Answer to your secure question:What is your oldest cousin`s name?
The last 4 digits of the card number
ID number used for registration (National ID, passport, driver's license or military ID number)
Sincerely,
Nelson

I am dealing with some fraudulent charges since last year December 2011 with Payoneer. I finally received some money back but still waiting for my actual funds that have been credited back by the merchant after reviewing the charges and agreeing that they were fraudulent. those funds which have been credit back to my then cancelled credit card, have not been transferred over to my now active card, which was done in January. I have in writing from a payoneer employee that I will receive those funds but until today nothing has happened. I am copying the email below. I have contacted payoneer numerous times but received no response back on this still open issue. This is now going on for 8 month, and I really get very frustrated with the way payoneer is handling their business.

email from payoneer:
Dear Harold,
After reviewing your case again, our charge-back Department had decided to refund you a total of $1500 in addition to the funds that were refunded from the merchant.
We still require that you fill out the good will refund form that is attached to this email to finalize your refund.
Sincerely,
Ray
Payoneer Customer Support

as you can see it clearly says in addition to the funds that were refunded. still waiting for those funds being credited to my account.

Payoneer prepaid master card has money and keeps making excuses of why they haven';t loaded the money on my account.
05/05/2012 06:55 $120.00 processed, est load date on 05/11/12 12:00:00 am.
The money still isn't on my card as of 5/12/2012. They are saying now that they returned it to the loaders checking account on 5/11/2012 and it will take another 5-7 days to be seen on the loaders account. . That seems pretty funny when i just called and spoke with pioneer's costumer service agent yesterday 5/11/2012 about 9 am because money $120 dollars still had not posted on my card. The agent told me that yes they still had my money it would be posted at 12 am that night which would make it 5/12 technically. Now they wont answer my calls.
They stole my money and i need help please.

On 01/25/2010, I registered on the site Payoneer to obtain my debit card mastercard and this by means of the site Odesk, on the same day I received an email on behalf of payonner inform me that my card will be validated in two days, regrettably no reponse of their part to has now and it in spite of my various emails messenger in the technical support of the site Payoneer.

I think that it is a specialised site in the theft of identity, want find attached a copy of the email which I received on behalf of their technical support :

Dear **************************,

Please read this e-mail.

It contains important information regarding your oDesk Prepaid Debit MasterCard® order, including details about your card application approval, fulfillment and delivery process.

Approval:

We have received your Prepaid Debit MasterCard order and we are currently reviewing your application.
Your reference number in our system is ******. Please refer to this number when contacting us regarding your application.

Once approved, we will send you an approval email notification. The approval process takes up to 2 business days from the date of your online card registration and receipt of this email notification.

Fulfillment:

Upon approval, the card is fulfilled and then mailed within 2 business days by regular mail.

The card is mailed only after it has been approved.

Delivery:

Once placed in the mail, please allow 10 days to receive your card by regular mail within the U.S. For delivery outside of the U.S., it may take up to 25 days to receive your card.

Note: Please add this email address to your email address book or white list to ensure you receive the approval email from us: Payoneer Contact Form