Peloton Interactive’s earns a 1.0-star rating from 4 reviews, showing that the majority of fitness enthusiasts are dissatisfied with workout equipment and classes.
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Peloton bike
The bike is an overpriced piece of junk. It has broken 3 times in less than two years. I paid for the extended warranty. It is currently broken and has been for over 3 weeks. Peloton uses a company called Go Configure for repairs. They were supposed to show up a week ago but cancelled at the end of the day they were supposed to arrive. They have yet to reschedule. Peloton keeps pawning me off on them but they will not respond. I called and spoke to a "supervisor" who told me that he could do nothing. They are the mercy of the technicians who make their own schedule. I asked who their boss is and he said they're "their own boss". So nobody holds them accountable and they can continue to not schedule and meanwhile my bike is broken.
I paid Peloton for an extended warranty. I didn't pay GoConfigure. Therefore, Peloton needs to be held accountable. Incidentally the supervisor at Peloton who said she would help "turn this around" for me has ghosted me. She's the second supervisor who disappeared.
Fix the damn bike, Peloton.. so I can sell it because I am completely done with you.
Desired outcome: Fix the bike ASAP. I PAID FOR AN EXTENDED WARRANTY!!!
commercial
The Peleton Ad "ready or not, here I come" has now been played so often that we are now ignoring it., It plays every 5-10 minutes and has gotten really, REALLY OLD...Why are your airing that ad, ad nauseum?
Thank goodness we have a mute button. But what is the point of airing a commercial so often that it becomes an annoyance and is ignored? If that ad continues, or any others that are played that often, we will simply not watch the station anymore. Seems to me that is counterproductive. I'm sure you have plenty of subscribers but if you want people to pay attention to your sponsors ads, don't play them so often. THat sounds weird but Peleton and TV Land have gone overboard on that one particular commercial.
commercial
This commercial is advertised at least 6 times in an hour long program. Even though I use an antenna instead of pay tv, I should not be subjected to this same commercial over & over on every channel. This is ridiculous considering how many different commercials there are out there. Please either make a new commercial or at least limit to one advertisement per every show instead of 6.
Is Peloton Interactive Legit?
Peloton Interactive earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Peloton Interactive. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Onepeloton.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Onepeloton.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Peloton Interactive as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
Several positive reviews for Peloton Interactive have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up Peloton Interactive and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Onepeloton.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
Adult content may be available on onepeloton.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.
However ComplaintsBoard has detected that:
- Peloton Interactive protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
loud annoying song by jay z
I watch MeTV and have had to endure that awful, loud, annoying song on the Peloton exercise bike commercials... every time it comes on I have to either turn the sound down or change channels... can they at least turn the sound down on this? I realize of course some people love this type of music but to older people, like me who are retired, it is awful to...
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Overview of Peloton Interactive complaint handling
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Peloton Interactive Contacts
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Peloton Interactive phone numbers+1 (866) 679-9129+1 (866) 679-9129Click up if you have successfully reached Peloton Interactive by calling +1 (866) 679-9129 phone number 0 0 users reported that they have successfully reached Peloton Interactive by calling +1 (866) 679-9129 phone number Click down if you have unsuccessfully reached Peloton Interactive by calling +1 (866) 679-9129 phone number 0 0 users reported that they have UNsuccessfully reached Peloton Interactive by calling +1 (866) 679-9129 phone numberUnited States+1 (833) 821-0099+1 (833) 821-0099Click up if you have successfully reached Peloton Interactive by calling +1 (833) 821-0099 phone number 0 0 users reported that they have successfully reached Peloton Interactive by calling +1 (833) 821-0099 phone number Click down if you have unsuccessfully reached Peloton Interactive by calling +1 (833) 821-0099 phone number 0 0 users reported that they have UNsuccessfully reached Peloton Interactive by calling +1 (833) 821-0099 phone numberCanada
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Peloton Interactive emailssupport@onepeloton.com100%Confidence score: 100%Support
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Peloton Interactive address125 West 25th Street, 11th Floor, New York, New York, 10001, United States
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Peloton Interactive social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 24, 2024
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I had purchased a treadmill this January... and have gone through three of them.. with all three breaking. One treadmill stopped abruptly during a run (thankfully I was not injured).. the second's incline just stopped working all together.. and the third that I received this October.. really November, shakes and seems unsafe when I am running and doing hikes. I am so over it all. You get passed around on customer service and while everyone is kind.. youll get dropped off the call after waiting a hour to talk to someone.. the chat is garbage and has the same issues with getting dropped as they pass you department to department. I paid for extended warranty and just wanted a refund-- but since I waited 30 days after January, the original purchase date-- I do not qualify for one. I am disgusted. 3k for a treadmill for a company to send a seperate box truck company to put it together and they also do not seem to know too much about set-up... but apparently have been trained by Peloton.. honestly after three different sets of people to come to my house-- whatever training they may have had, was not enough.
Atrocious.