Date of incident: 25Feb2020
Client number: 1
Descriptioon:
I have a request for discharge summary and medical reports since 25Feb2020 until today 30Mar2020 yet provide from PAH. Terrible response - counter (+[protected]) refused to help and follow up when i called 4min out of office time (5:04pm). I have big doubt on the way the treating their client.
Resolution: Follow up tightly as promised report will be prepared 7-14 working days
(see email attachment)