Pennsylvania Lottery / PA Lottery
Reviews and Complaints

I live in a town in washington county that has 5 lottery retailers and when I or someone else try to cash little 500 dollar tickets in we have to call all of them to see if they have money to pay this is very degrading to the customers that play the lottery, the lottery is a business but they don, t run it like one. If I called the bbb or the state hotline and say a business is not keeping the signage play here pay here the state and the tv news would have a story its amazing that the retailers want the business and so does the lottery only when it is good for them I think the retailers get 5% on all sales that good money for having no investment for equipment or supplies, pa the second most biggest gambling state can, t pay it winners! Poll fifty winners see if its same everywhere

When I play through the app, it is taking an extended amount of time to receive my winnings no matter how small the amount. I am waiting a week or more for funds to go to my bank. I never had to wait this long in previous years of using the app. This has been ongoing with the withdrawal delays for the better part of 3 months or more. I'm extremely frustrated by this. Only when I contact the customer service, do I get my refund. I will wait a week, get frustrated, send an email, and then it finally is approved. I get that they are busy, but this is unacceptable to wait so long for funds over and over. I will say, however, that the team does respond in a timely manner and very politely every time I email. So I commend them for that. However, something needs done with the lengthy time we have to wait on withdrawals. Thank you

Everytime I go to near by and neighboring stores to buy my tickets I always try and use the debit card reader when I can since it's much easier, every time I go to this specific store they always seem to say it's out of use or not working and more etc. They're shouldn't be a problem since it's been more than a few years on various stores and i'm wondering why that is and if you guys can do an investigation on why they're not letting customers use your licensed debit card/ credit card reader in order to make more purchases since it's making you money!

For a rarity I actually hit more than a few times my bet. (I play a little most days and regularly play most of their games.)
I was 98% to converting my bonus to cash, so I knew I only had to bet a little more for it to convert. I played approximately $20 more (no more wins even on the same games that were just paying decently...that rare streak was over) and looked at the bonus conversion bar again. Now it said I was 80% of the way to converting. That is not possible unless they rigged the system. Now I know I have to abandon my $24 bonus or play everything to $0 as usual.

I am a loyal pa lottery player. I am sick of the retailers in my area (carbon county and Northampton county ) lottery retails refusing to pay out any more than 100 dollars. Your website says 2500 dollars. If they can not pay out they should not be able to be a retailer. As I am reading other complaints this appears to be the same all over. The 2 worst places are Jerry simco beverage and the gas station at route 209 and the pa turnpike. But they all should be held accountable.

Bought $50 in ilottery webcash (bought webcast because you get a bonus dollars $12.5 to be exact) my mistake. I was playing a game for a while won lost then hit a bonus won $360. So happy went to cash out and I have 260 in cash and and 180 in bonus money. If I cash out 260 I lose that 180. Now I'm upset.. I call and get the run around about having to play a total of 500 to max out bonus guy says if you don't want to lose that play 203 to exhaust bonus then it will unlock the others and you play with what you have left and hope to win... So I do... Now I lost 203 go to cash out and I have 120 in cash and 160 in bonus so now I'm down even more call back another cocky guy gets on saying that there are 2 bonuses on account... I said how? He follows with yesterday's webcast bonus was never exhausted now you must play 625 to get money out of bonus... You can never completely exhaust your bonus money because bets only go to ten cents anything under that stays there. So my 6 cents that I could not play in bonus money cost me 360 win. It's a scam never except bonus it makes it worse...

The pa I lottery app is clearly and horribly rigged to set up players to lose and they are stealing ridiculous amounts of money from people every day! At this point I have had it with this scam of an application and I demand that all of my deposits be refunded in full. This has occurred over the period of months playing at this place and I have gathered copious statistics that prove their odds presented are fully inaccurate and that it is literrally impossible that the losses i have taken would happen. Its actually more likely in terms of statistics that I had been struck by lightning twice then lost as many games as I have.

I requested a withdrawal request and they are playing games and refusing to pay me. I upload drivers license, bank statement voided check letter from bank that the debit card they are requesting no longer exists. I sent screen shots of 7 different accounts showing my name address and debit card.
I finally told them to return the money to my account and I would play it out and close my account. They refused saying once you request a withdrawal you cant reverse it.
So I am out a lousy $100 and they play games. A complaint to the comptroller is in order.

Misrepresented application of wild ball purchase. This customer is in possion of qunto tickets dated april 21 2019 # played 23154 $1st-1bx + wild ball [protected]+[protected] my complaint is a change of aplication governing consumers rights without desimnation of said change archie linton 2315 bailey terrace phila, pa 19145 phone # [protected] e-mail [protected]@gmail.com please contact asap thank you

I tried to cash out winnings. Though the same account that funded lottery. Paypal... They refuse to do this. They told me that the only way to get my lottery winning from the ilottery was to start a checking account somewhere. I contacted paypal and they have no problem handling winnings. Yesterday they took my winnings and put them back in account so I could lose.. I have hours of trying to get my lottery winning from this deception.. Now my account is frozen. I have to pay tax on money they wouldn't let me have.. Perfect.. Goes to show you that winning lottery is not the answer

Upon setting the account they asked for a lot of personal information, like social security number, driver's license number, Mother's maiden name to verify identity, however they do not ask for proof of ownership of payment methods. In July PA lottery solicited Me with a $10 bonus if I make a deposit I used my debit card the deposit & bonus posted. That card has since been cancelled and replaced. I did remove the card from the site so I thought... I didn't win anything, so at that time there was nothing to withdraw.
On December 17th, I decided to try my luck for the $10 bonus promo. I deposited $20 on my newest debit card (issued in Aug) no bonus appeares on my account.
I called they told me the deposit had to be via ACH, so deposited an additional $20 via checking account. I decided to withdraw $30. Upon withdrawing, they asked for a copy of my bank statement and debit cards (card used in July and December). I uploaded a copy of my bank statement and the debit card that I used on December 17th, However I nolonger have the old debit card that I used in JULY. They are refusing to allow me to withdraw $30 after spending several dollars, all because I cannot provide a statement within the last 60 days for the debit card that was used in JULY. They suggested that I go to my bank and get a letter with card number stating proof of ownership for the cancelled card that was used in July. This is ridiculous! I removed the card from my account and haven't used the card in over 60 days. If they do this for $30, I can only imagine what they would do for thousands of dollars...
I used to be a regular weekly PA lottery scratch off player.
Honestly, the winnings have not been very low. It's been over a year since I've won over $50. I mainly break even :( when I do win. I will not buy anymore PA lottery items. In a way i'm glad they screwed me I'll save my money for trips to the Casino. Shame on pa lottery.

I'm tired of going to a lottery retailer in Liverpool pa and buying numerous tickets but when you get a winning ticket over 20 dollars they say they never have enough money to pay out. I won 200 yesterday and he said he don't have money but he walked right past me with thousands of dollars to go to the bank. Then he tells me to go down the street to another retailer to get paid. Why can't he pay, he sells more than they do?

I bought several lottery tickets without looking at them before I left the Uni-market in Richfield, PA on this Sunday morning, 10/07/18. I bought a $3 "Twisted" scratch off game and 4 other $2 tickets. The "Twisted" ticket says "When you match the same four numbers along the same colored path, win Prize shown for that PATH color." Problem is, I could see all of the numbers and could see that the ticket was a loser before scratching off the ticket numbers. I wouldn't have bought it if I could see that beforehand.
Can you correct that problem and send me a few, free $3 "Twisted " tickets. Thank You,
Michael Tucci
1379 Heister Valley Road
Mt. Pleasant Mills, PA 17853

Hi good morning, i mailed a few winning tickets (4), and have yet to receive my check ? I'd like to know what's the delay right now ?
I buy tickets all the time, and mail them in all the time when unable to physically redeem these ticket . This is the first time, i didn't receive my winnings, and free tickets when I've one. my number is [protected]

Lottery machine operators at the upper darby beverages 7000 marshall road. Upper darby. Do not operate on a daily basis. They have a scratch off machine in area but a closed sign pulled down to the lottery ticket booth where the machine is placed. I have come by there daily at different times of day and the closed sign is pulled down to the lottery ticket machine. If they are not going to operate it, they should shut it down so people are not confused by the lottery door to booth being open. Very dissapointed with this!

There are problems with this new version you really should have worked out them out before forcing us to use it. First thing is every time you open it you have to confirm your age and sign in it doesn't have an option to save any info even though it is clearly installed on MY phone. It works like an online version that is not personable instead of any other app where once it's installed and signed into it should be auto identifying the user. The next and highly irritating is how a slow it is like you have no idea if it accepted a scan and good forbid you try again the stupid thing will lock your account even though it was the apps fault. There should be an option for people that will not use the online gambling and therefore not need Ilottery to keep the old app. I have zero interest in using that part of the service.

I sent 2 letters in about complaints for odds of winning. You are robbing people. I just played 9 tickets in a row and they were all losers. When on the back of every single ticket says odds of winning are 1 in 3.56 so those odds are wrong again. This is [censored]. This is the 2nd time I sent tickets in to the pa lottery and not so much as a written excuse for why the odds are wrong. And I play a lot of tickets usually 10s or 20s. And no I don't have a gambling problem. Just so we're clear I like playing but not when I lose 9 or even sometimes 10 tickets in a row. You are robbing me blind. So you should not put the odds of winning on the back of the tickets because they are wrong.

I used to be able to check tickets with my Android phone now for some reason the app is gone and you can only get it from apple... No mobile web page or anything what the crap? What is the point of removing the app from android? Its bad enough they call getting your money back winning. Ill explain : if you spend $10 on a scratch off ticket and you win $10 then you did not win you broke even, they call it winning. All you did was waste your time to end up right back where you started. Minimum payout for scratch off tickets should be double their cost the odds would be like 1 in 25 but at least they wouldnt be a waste of time then.