PerformanceChipsDirect
Reviews and Complaints

I was very disappointed with Performancechipsdirect customer service and in my opinion their employees need better training. These people simply don't know the meaning and importance of customer service. They were very rude and impolite and of course I will not use their service ever again.
I wanted to return some items but they were rude and customer unfriendly and didn't give me a chance. I regret that I wasted my money here and I will do everything to warn people about this service!

I purchased the two stage kit. A highly qualified mechanic installed it. Immediately the check engine light came on. This was a new 2013 Jeep Wrangler. I spent the next six months making calls to the company getting direction on who too see and how the check engine icon could be removed. Nothing worked. I was finally told that the kit would only fit my vehicle when Chrysler released the "protocol' that would allow the cars computer to accept it. Now I called every place I could find to see if the protocol had been released. After no success getting that information I called PCD back and this time I was told that it would be about 18 months before that protocol would be released for this late model. No one told me that at the time of purchase. I eventually cost me over $300.00 to get the problem corrected and the check engine icon removed.

Scam. I bought sensor chip from the company www.performancechipsdirect.com. The seller delivered order on time, but unfortunately the order was defective and nothing worked. I simply returned the order back, but the seller refused to pay full sum back. He told me that I broke it on purpose. Real idiots, so be careful when you order stuff from them such as chips.

I ordered both the Map sensor chip and the O2 sensor chip. The MAP sensor chip gave a tiny boost in engine smoothness but the O2 sensor chip made my check engine light come on and stay on. Also my fuel economy dropped from 72 MPG to 42 MPG. I returned it and out of $102 that it cost me they refunded $60. Rip off waste of money bad company lies and deception. When I said the items didn't do what they said they asked if I had professional installation. The website says easy to install. They treated me like S&%T when I wanted to return it. Just buy new oxygen sensors if you want a boost in performance. I took the performancechipsdirect garbage off and installed a new O2 sensor and bam 72 MPG! So when you buy this garbage no matter what they make profit off of you. Return it and they keep over $40. Keep it and they get the whole $100. Scam rats they are. Don't buy it for it is garbage.