Petco
Reviews and Complaints

Made an appointment to have my dog groomed at 10 AM. Was told I could drop him off at 7 AM. I arrived at 7:15 and waited until 7:30. No one ever came. When the store manager was contacted, he told me that they open at 8 AM on Tuesday morning even though the store hours are posted as being 7 AM to 9 PM. He offered no apology, just asked, "So what do you want ME to do about it?" I was late for work and still have a dog that needs to be groomed. If they treat humans this poorly, I would hate to think how they treat animals that can't speak up for themselves.

Petco offers salmon oil under its private label. The label declares the the product is made from wild icelandic salmon.

The problem is that there is no wild icelandic salmon harvests! The company has acknowleged that the product is not made from wild salmon but has not withdrawn the product for almost 1 year.

We took our 6 month old cockapoo in for his first grooming experience and we told the woman who checked us in specifically that we wanted him to remain shaggy, he had about 4"of hair and we wanted 1/2 of the length cut off.in the US, that means 2" should be cut and 2"should remain, right?

Nope... our dog was shaved! On the paperwork I signed, there were instructions for 1/2 of his hair length to be cut. We said that we did not want him to have the poodle cut (cockapoo is half poodle, half cocker spaniel) but they took him and just did what they wanted. He had"slippers" on his feet, they were shaved also.

He seems completely traumatized, hid behind our recliner chair all afternoon and now he won't stop dragging his butt across the carpet because it's completely exposed instead of having some of his hair covering it like he's been use to since being born.

The manager wasn't there so we're taking him back tomorrow with pictures of what he looked like before the massacre and pictures of what he was supposed to look like after the grooming. I'm really, really mad that they just did what they wanted after being instructed to not use clippers but use scissors instead to preserve the length of hair.

This is our first dog and our first grooming experience and will most likely be our last. I will cut his hair now if I have to but I will not have him go through this again. He seriously does not even look like the same dog, I had to check his tag to make sure he was ours!

I took my dog in for grooming and they cut him not once but twice, once on his testicals and then again on his penis this one needing a stitch. If that is not bad enough they tried to hide it from us and did not call us when it happened, saying they did not know he bad been cut. I find it very hard to believe that you could cut enough skin off the end of a dogs penis that it required a stitch and not notice.

They are paying my vets bills but I would strongly suggest you find another place to have your pet groomed as here they either do not pay any attention whilst grooming or they just don't care about injuring peoples pets.

I went to petco today wanting to buy a fish and picked out my fish and got someone to help me get it they then asked if I was 18 I said I was not and asked why, she then said because foreignors have been buying fish and throwing them on cars... And petco wanted to know their fish were going to a good home.. I got confused because I dont have dead fish floating in my tank at home and in almost every one of their tanks had at least one dead fish floating in the top of it so ask yourself if you were a fish which home would you choose? The home with dead fish floating in the top of your water poisoning you, or would you pick the one where the water is perfect and stress free? Petco clean your tanks!

Today I went to the grand opening of our new petco and after gather all the products and standing in the long line... One of their reps told me I need to become a member... If I did not then I would not get any discounts... What discounts the prices were high... I started to fill it out and omitted my address and she said they needed it or "no discounts"... I asked why do they need my address?... "so we can send you coupons and newsletters" was her response. Outraged I left without purchasing the items and headed to my local kmart and bought my supplies without the hassle of forms or them filling my mailbox with all their trash. Our world is filled with too much unnecessary trash and plastic cards. We don't need a petco in kona... Go back to the mainland! I know some people who are originally from the mainland may think otherwise... If they do they can go back with petco too! One less consumer.

Took our cocker spaniel to be groomed at petco in mid rivers, missouri. Ticket said 11 bucks for the shave and 40 for the cocker cut and brush. What brush. The dog was shaved down to the skin on her entire body. They obviously had no clue as to what a cocker cut was. Her legs were shaved down to the skin also. She resembled a hound dog not a cocker spaniel any more. They didn't even bother to call me to tell me. They first charge you the money. Then bring your dog out. I have cried all week end knowing I have to deal with this until the hair now grows out to some amount of normal. If you love your pet please stay clear of this place. They are non professional and I am wondering if they even had a license to do something this grotesque.