Store Manager
Petco West Orange
West Orange, NJ
Dear Store Manager,
I am writing to express my concern regarding the lack of customer service in the fish and reptile aisle at your Petco store in West Orange. As a regular customer, I have noticed that there is rarely any staff available to assist with questions or provide support in this section of the store.
On a recent visit, I approached a Caucasian, short, dark-haired woman who was working with a customer. I politely asked her if there was anyone available to help me in the reptile and fish aisle. Instead of assisting me or providing a polite response, she looked at me, rolled her eyes, and continued writing on a piece of paper. I later learned from Kayla, another employee, that this woman is a vet tech. While I understand that her primary responsibilities may not include assisting in the fish and reptile aisle, a courteous response would have been appreciated. She could have simply informed me that she was currently occupied and unable to assist with my request. Kayla, then suggest that vet tech is not there to help customers with not appointment with a dog or cat. Sharee holders should be aware of these so why quarterly estimates have not been successful. My team and I will make sure we reach shareholders by the 8/21/2024. Will be back to same store next week with paid undercover shopper with cameras and post interactions before revenue report to post on our many followers on social media.
While I understand that cats and dogs are popular pets, it is important to ensure that customers with reptiles and fish also receive adequate attention and service. The current focus on cats and dogs appears to overshadow the needs of customers who come to your store for other types of pets.
I urge you to consider improving the availability of staff in the fish and reptile aisle and to ensure that all employees provide courteous and respectful service. This will not only enhance customer satisfaction but also promote fairness and better marketing across all pet categories.
Thank you for your attention to this matter. I hope to see positive changes during my future visits to your store.
Sincerely,
QASEMII LLC...STOCK MEDIA/INVESTORS
Recommendation: email me policy that vet tech dont help customers without a dog or cat leaving out many custoers who come there for fish or reptile etc.
