Peugeot
Reviews and Complaints

My car was towed to Peugoet South on Monday the 22 February 2010. They only call me when they wanted to know what happened to the car and if I will pay cash or I am on maintenance plan. Even today I don't have a car they say the are waiting for parts.

When I call them the have a very annoying attitude. They don't keep me informed of what is happening with my car and I have to call them always. This is not the first time I have a problem with my car. And I feel that the technicians don't know what they are doing. My car was okay untill I took it for service. I will not advice anybody to by a peugeot unless you want a stressful life.

My brother told me not to by this car but because of the love that I have for the car I bought it anyway and now I regret every minute of it.

I have owned a Peugeot 307 for approximately 4 years. At purchase I opted to include an extended 5 year warranty on the vehicle which only expires 1 year from now. I purchased the vehicle from East Rand Peugeot and have only ever had it attended to and serviced by the same dealership. 1 year ago the automatic gear box was repaired as it was faulty. Now it is faulty again and the vehicle has once again been sent in for repairs to Mayfair Gearbox. According to the contract I have with Peugeot SA should the vehicle be in for repairs for greater than 3 days then I should be given a car for use for the duration of repairs. Peugeot East Rand keep passing the buck and are trying to say that Mayfair Gearbox must assist me in this regard. I do not have a contract with Mayfair Gearbox. Peugeot East Rand must fulfil their contractual obligation and provide me with a vehicle. Furthermore I was phoned yesterday by Juan the workshop manager to inform me that my vehicle was ready for collection following a 60 000km service. I said that my car had a 60 000km service done 3 weeks ago and that my car was now in for a gearbox repair! Do they know what is going on in that workshop?

I bought a Peugeot 3008 on 1st november and paid £14, 300 pounds
I was delighted with the car untill I had to drive in the snow when I was driving to work it was sliding over the roads when I got to work it got stuck it would not go into my car park and when I tried to get in another car park it got stuck and I had to get help to get out when i eventually got home could not get into the drive
it said on your paper advert november 26th in the daily record it had grip control I totally disagree with this you I was not told of this failure and I will be informing the daily record of this I feel I have been totally cheated. we went to the garage today who have said we can change the tyres to one's that will grip in the snow and it will cost a few hundred this is a rip off I work in a large firm and I will be telling all the workers how bad this has been and definately not to buy this car unless they fit the tyres for the use in the snow I was adivsed if I want to pay a few hundred for new tyres that are for use in the snow it would cost a few hundres pounds the car was ten months when I bought it and it is the same tyres since new the garage said the tyres are fine that is just how it holds in the snow if I had known this I would never have bought it I have had many peugeot and have been happy with them but i am really disapointed in this car
can you look into this and explain why this car does not hold the road unless you buy special tyres which I can assure you I was not told of this when I aksed how it held in the snow

In July 2004 I purchased a Peugeot 307 HDi. The dash-board display grew dimmer with time especially when the interior of the car was hot. This was brought to the attention of the local Peugeot dealership from whom the car was purchased. They couldn’t find anything wrong saying that the fault must be intermittent.

The display remained dim and I continued to raise the matter with the Service personnel and in particular with the Service Manager. Nothing was done about it. In frustration in 2006 I brought the matter to the attention of the State dealership since I had read in forums that some of these displays could be faulty. They said that they had no knowledge of this type of problem. I asked if I could obtain a replacement part through them. Their recommendation was that I refer the matter back to my local dealership and pursue the replacement part through them.

When I raised the matter with the local dealership again, I was told that the Service Manager had resigned and that they were not aware of any problem with my vehicle. I was told that matters in the Service Department were chaotic under the previous Manager. As there was no resolution of this matter in sight through the local dealership, I approached Peugeot Australia in 2007 as well as keeping the local dealership and the State dealership informed in the hope that someone could resolve this matter.

Copies of all correspondence were forwarded to Peugeot Australia and they communicated their concern apologizing for the delay in the resolution of this matter. They could not provide me with the part directly and recommended that I communicate with my local dealership to arrange repairs. I indicated that this had proved fruitless in the past and that I would prefer to deal with the State dealership. I was told to communicate with them and that the State dealership would inspect the faulty part and install a replacement.

When subsequently I made contact with them, they had no knowledge of the matter nor had they received the replacement part and again referred me back to my local dealership. I approached them again and spoke to the Dealer Principal who had no knowledge of the problem though he acknowledged that the display was faulty. He recommended that I take the matter up again with the State dealership since they were supposed to receive the replacement part and organize its replacement. I communicated the unresolved state of the matter to Peugeot Australia in August 2009.

The dashboard display has become illegible in warm weather. I took the car to Brisbane to the Service Department of the State dealership where it was acknowledge by the Manager that it was faulty and should be replaced. However he had no knowledge of my problem and recommended that contact Peugeot Australia to arrange for a replacement part to be forwarded to them assuming that I wanted it to be handled as a warranty claim six years after it was first raised with the local Peugeot dealership. I await a response from Peugeot Australia.

My 207 peugeot has given me the same problems every 4 - 6 months. Then the airbag lights goes on, then the seatbelt lights goes on. The car is now on 42000k and is almost 3 years old. Reason for being so little milage?... It is more in one off peugeot's garages than what I can drive it. They tell me that I must only put in bp petrol as this is the cleanest petrol, and this may have a disturbance in the car. I bought it cash, and I own my own company... Yet their customer care personel think I do not know what a mobile number is!
If you complain, they do not get back to you, and their staff is always rude. I need a car as I have to work and i'm a single mom with a 6 year old son.
There is so many complaints about this cars, that I cant believe that they still sell them!
Absolute discusted!

After 2 months and thousands of rands later, my vehicle is still not satisfactory and 100% repaired. The vehicle was taken to the Menlyn branch with the main complaint being the gearbox; after I was informed by Peugeot Assistance that it is the best branch in Gauteng. Mayfair Gearbox, the gearbox specialist, succeeded in me losing all faith in the Peugeot Brand as they are unable to fix the problem. Jaco from Mayfair advised me that the vehicle is ‘acceptable’ as it is currently. I am receiving great assistance from the Dealer Principle, Rudi Botha, but he can only do so much as he is currently playing the middleman. Worst service ever received – The Area Manager, June le Grange and previous Service Manager, Victor Simon.

I bought a new peugeot 1.6 hdi at peugeot south and the dealer was dylan. The car is 4 months old with 7000km. 3wks ago the car stopped in the middle of the road and I was told a starter was burnt. They replaced it. But when I collected the car I noticed I cannot accelarate to more than 70kmhr. Then the told me the turbo in the engine is messed up. I was so unhappy to have my 1st new car giving so many problems. I called dyalan to ask him to speak to peugeout sa about the situation and how I could be compensated. He basically told me that it was none of his business as the car now belonged to me. I then called peugeout sa and asked for some form of compensation for the inconvinence or even get a new car. I was told that is out of the question and beside the car belongs to the bank. I am so dissappointed and from a brand like peugeot I expected more than what I got.

A year ago peugeot hatfield! Complaint - airconheater faulty and steering wheel pealing. A year later, hatfield closed, vehicle has been to menlyn several times, yes, same complaints! Guess what, still not fixed! With peugeot service is none existent! I am on the road at least 4 day of the week.in july I took my vehicle back, pleading of them to have especially the aircon heater repaired before taking my family on holiday. Spoke to the service centre manager at menlyn, peugeot sa and service centre ladies explaining, begging before taking the vehicle in. Hoping for some action? Refered to history records of these problems. Parts were ordered and lostmissplacedexcuses. I eagerly pitched to collect my vehicle. Aahhh! Nothing done! Again! Going on holiday next week, asking peueot to assist with courtesy (My heater is permanantly on), to take my family (3kids under 10) on holiday whilst again waiting for parts from france, again... Dear mrs mc gon... Can't assist as your vehicle is mobile, * hot but mobile?. Peogeut sa means nothing:- 'sorry is out of our control', 'can't assist', 'apologies' 'same #&%' *ever heard of action? Or real customer service? I think not!

Chassis Number Failure From Peugeot

I have a 2005 model Peugeot 307cc car, Last year I decided to sell the car. And someone liked the car and gave me some deposit.After my personel examination of pre-sales I realized that the Certification of tha car from TÜV is expired. I took an appointment and sent the car with a driver for certification. At the examination they have determined that the number etched on the chassis is different from the number both on the engine and on the window. And on all of the documents of the car the number on the engine and window were written but according to the law in such situations they only take into the number on the Chassis. So the numbers on the Chassis were not similar with the documents. After this determination, they locked the car in the garrage and contacted police, becouse they taught the car might be stolen but after some phone calls and checking from internet, they informed me that the car was not stolen and told me to contact necessary legal authorities to clear the issue, but they did not approve the car by the way. I will not go more details but later on I have contacted all necessary legal departments and they have done very detailed examinations with the help of a Univercity labarotory, and than they contacted Peugeot France and recieved a legal reply from them that this is a production mistake. In the final report they gave me from the Univercity, it was saying that this is a production failure and the number etched on the chassis should be corrected by Police department.

This report was not satisfactory for since everyone knows that all around the world if you are selling a second hand car, the chassis number will be checked although it will be corrected, when the buyer sees signs of correction or hears about the story, he will definately not buy the car. Even if I offered the car free, again noone would recieve the car since this is a complicated and a very risky issue.

After this point I have contacted Peugeot personally and asked them to replace the car with a similar one or pay me back my Money. But I have never been able to get a reply, spending so much time on the phone waiting for them to solve the issue, or at least offer me a solution.
Than I contacted with my lawyer and he again tried many times to solve the issue before court but
Again he was not replied.

So I went to court, and waiting fort he judge to decide.

My complaint is that Peugeot is behaving so much unresponsible although they know their fault and accepted. But they are not acting accordingly when it comes to consequences.

Despite the apparent failure Peugeot constantly using the legal defense as an excuse. Jurisdiction to decide the result.

I bought a hyundai 2l elentra 2007 model in december 2009 in glenvista jhb. The car was iddling high and I was told that it is diesel car and that it has to iddle like that.in april this year (3 months later) I took it to centurion hyundai for checking and I was told that 2 injectors are completely damaged and that I need to buy them with my own money (r9000 each) and pay the labour since warranty can`t cover them. I feel like I was trated unfairly because I bought the car with damaged injector and nobody told me about that because they wanted me to buy the car. How can I buy the car worth r139 000 today and starting fixing the next day. The car was second hand understand but somebody were suppose to tell me about damaged injectors.

PEUGEOT AUTOMOBILES PROMOTION
Peugeot Auto-mobiles headquaters
Essex, PE9 2YP, London
United Kingdom.
Secret Pin No: PGA00111234
Reference Number PGA:[protected]/09

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PEUGEOT AUTOMOBILES PROMOTION
Peugeot Auto-mobiles headquaters
Essex, PE9 2YP, London
United Kingdom.
Secret Pin No: PGA00111234
Reference Number PGA:[protected]/09

This is to inform you that your Email address has just won you the sum of
£300, 000.00 GBP (Three Hundred Thousand Great British Pounds) and the new 2008
model Peugeot 407 Car, From the International online email lottery programs held
today in London, United Kingdom. To begin the processing of your prize you are
to contact the remittance department with the email address provided below
through our accredited Prize Transfer agents as stated below:

Mr.Brown Terry,
E-mail: [protected]@live.com
Tell:+[protected].
-------------------------------------------------------

Contact him with your secret pin code PGA00111234 and your reference number
PGA: [protected]/09.You are also advised to provide him with the under listed
information as soon as possible:

Claims Requirements:
1. Name in full:.
2. Address:.
3. Sex/Age:.
4. Nationality:.
5. Occupation:.
6. Phone/Fax:.
7. Present Country:.

Congratulations once again!
With Best Regards
Mr. Weller Milla
Lottery Promotion Manager

I purchased a1007 in march 2006 from week one the drivers door failed to work. Would not open when either outside or in the car /would not close & lock /or was open when returning to the car. Despite constant repairs to the door it never worked for long 2 months at best 2 days at worst. On many occassions I have been left outside the car at night on my own as the door failed to open. All peugeot said was to bring the car in when it failed to work & they would repair it. What I needed was a car that I could trust to not let me down or leave me alone in a car park as I could not open the door. I had to stop taking the car to the dealer in the summer of 2008 as due to the time I lost taking it to the garage was losing me time & salary as on quite a few occassions I have been over 2.5 hours late for work. On these occassions I locked it in my garage & used another family car. Peugeot state on their website that their cars are manufactured to give worry free motoring & peace of mind. Dont believe it for a moment they are not interested in the safety & peace of mind of the customer I have had 3 years experience of that fact. I have contacted the smmt about this & they are no help at all.

bought the scooter last november and theres been nothing but problems with the bike very unreliable for getting me to work as i work some distance from where i live . I have listed all problems with scooter i.e. battery failing to recharge when in use .speedometer cable breaking, headlight not working on full & half beam . plastic disc surrounding ignition broken away and bike is only 10 months old it has also been serviced twice as this is for the run in period on the miliage. all i need to know am i entitled for a replacement of this product.

I bought a brand new Peugeot 206 in 2005 and purchased a 60000km maintenance plan. At my last service I requested Peugeot to check the cambelt. At 71000km while reversing out of my drive way the cambelt stripped and seized my engine. After inspection at the Peugeot workshop they concluded that the cause of the damage was a faulty water pump. There was no indication by means of a warning light that the water pump was faulty. I fail to understand that a +-R800 water pump has caused damage to my engine of +-R20000, of which Peugeot refuse to pay for because my car is out of warantee. Due to the bad engineering of the Peugeot, I believe that it is their responsiblity to disclose this kind of information to unsuspecting consumers who own a Peugeot or are thinking of purchasing a Peugeot. Every owner of a Peugeot designed in this way is at risk of this happening. It has been 4 months for Peugeot to make a decision and have not even offered me a courtesy car. Or even tried to compensate in any form. This is how they treat the little guy. And the little consumer has to just accept it as it is impossible to fight against a huge international company.

Peugeot automobiles promotion
Peugeot auto-mobiles promotion headquarters
Essex, pe9 2yp, londonunited kingdom.
From: mr. Dominic gerard
Promotion manager. Secret
Pin no: pga00111234
Reference number: pga12058006/08
Reply email: p. [protected]@live.com

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I purchased a peugeot 206 from peugeot cape town brand new in march 2006. Since then the car has been more in the workshop than what we had it. The car has gone back to the dealer now for the eight time with the same problem. The guys at the service department told me that they don't know what the problem is. The have apparently sent the diagnosis of the car to europe and coventry in the uk. Still they can't solve the problem. The customer service manager at peugeot sa also says that he can onlty react on the info that he gets from this dealer. I am really fed up with peugeot now as I was very patient and tolerant with peugeot and still not getting any joy.

Please help

RE: Peugeot reg no TYC282GP. VIN: VF36JUHZJ21455073

I bought a Peugeot 407 Coupee from Peugeot Menlyn in Pretoria South Africa on 2006/07/26. For the first six months my experience with Peugeot was a pleasant one.

On 1 March 2007 the vehicle had to be towed in top the dealership. I was informed the problem is a faulty catalytic converter, and that the part had to be imported from France, with a lead time of approximately 3 weeks.

Three weeks came and went, other parts apparently had to be brought in, and I received an update today that the rear bank turbo needs replacement as well, which also has to be imported from France. Apparently it has been tagged as an “extreme emergency order”. This forces me to make the following assumptions:

• If you purchase a brand new Peugeot, the vehicle will be in the workshop for 33% of the time.
• Peugeot South Africa does not have the parts for vehicles they market in South Africa and gladly sell.
• If your vehicle has not been in for repairs for two months or longer, orders for parts are not seen as an “extreme emergency”.
• South African Peugeot technicians are not trained to operate on Peugeot vehicles.
• Expect a major breakdown within the first 20 000km’s of your spanking new Peugeot. This vehicle has covered 18 000km’s

I am currently paying my monthly installments dutifully for a vehicle which I am not driving. I find it totally unacceptable that a vehicle, with a price tag of close to R400 000, needs to go in for repairs for three months with 18000 km’s on the clock, WITH NO END IN SIGHT, and Peugeot South Africa refusing to commit to a delivery date. This confirms that they have no trust in their brand, and thus neither do I.

I will gladly give the vehicle back to Peugeot South Africa, as I do not want it anymore. Do I have any form of recourse against the manufacturer, and how can I protect my interest as consumer?

Kind regards,
Albert van Niekerk
[protected]