Philips
Reviews and Complaints

Hi

I don't know if this is going to reach in right hands or not. I am writing this as a disappointed Customer of Philips.

I work in Wipro Technologies, Bangalore. I and my roomate purhased a DVD player on 01/07/2007. It was working absolutely fine till the 6th of October, 2007. The DVD was unable to operate with the remote, As the DVD is in warranty we took it to the service centre at RMS Technologies Pvt. Ltd. # 949, 39th Cross, 24th Main 4th Block, Jayanagar, Bangalore - 560041. As per the Invoice that we received the Promise Date to receive the DVD was 19th October, 2007. I called up the service center on the given Nos. and asked the status of my DVD via the token no. 63436 on the Invoice. I received a reply that I could come and collect the DVD on Tuesday the 23rd as per the technician the front panel had to be replaced and it has been ordered by the service center earlier. So I with my room mate went to the service center on Tuesday to collect the DVD player but the person incharge said that it was not yet ready and the front panel has not yet arrived, so I asked him when should I receive the DVD player as the promise date has already expired. In return their was a rude reply that, "due to the festivals their was a delay, and if you are in such hurry you can take the DVD player to the other service center in Jayanagar which had open shortly in the 6th Block for the same RMS technologies." I was surprised to know that a Customer is asked to take it to the other service center, which is strange.

This indicates that the service center is a disgrace for customers of Philips, and this all makes us feel that we should not purchase any Philips products due to such ignorance of time and customer service for the customers of Philips. In this way if I spread the news amomg my friends and colleagues, I suppose a person would think many a times when purchasing a Philips product.

I have never experinced such poor customer service earlier with any products that I own at my home.

December 2006 purchased 37mf23D/331D/321D LCD TV
Serial number:BZ2a0639560782
From Walmart In Colorado Springs, Co.

28 Days ago requested repair service from [protected]. The Tch referred to Minute Man T V @ [protected]. He showed late in the afternoon on August 30th. Took the TV apart and stated that he would order a part but it may not solve the problem.

On Monday or Tuesday called the Minute Man TV,to check on the part. Advised they had forgot to order the part. Called Magnavox 800 telephone number they advised it had been ordered. The same routine followed every other day for the past 21 days.

September 24th call Minute Man T.V. repair was told the part was there.

September 25th called the repair man ask him what time he would arrive with the part. Reply was the part was not there yet. Ask why he had not advised of the error on the 24th. He stated that his parts were on hold. Ask what does that mean? No reply!

Beware!

I purchased a Phillips CTV (34 PT 8322 model), for an amount of Rs.42,000 on 30.10.2005 in Tirumala Music Center, Abids, Hyderabad. A warranty for 1+2 years was also extended. But unfortunately, the said CTV developed defect, such as, improper and disturbance in the clarity. However, bearing with it, I approached the Phillips Company and requested for rectification. I have also requested the Phillips Company on 29.11.2006 vide complaint No.2624. The Company was pleased to depute its representative, by name, Mr. Umapathi, who rectified the defect then and after a month or so, the said CTV developed the same defect and again on 25.1.2007, a request complaint was registered with the Company vide complaint No.3530. Subsequently also vide request complaint No.4400 dated 21.23.2007 and 5886, dated 21.6.07, were made to the Phillips Company over phone and also by personal visits. But the defect remained unattended to so far. Now the said CTV has been completely unserviceable (ie., it is almost dead TV). Following are the dates on which I made request complaint.

1. Complaint No.2624, dated 29.11.2006;
2. Complaint No.3530, dated 25.01.2007;
3. Complaint No.4400, dated 21.03.2007
4. Complaint No.5886, dated 21.06.2007

It is painful to mention that a reputable Company like Philips to act as such. Having spent hard earned huge amount of money and despite persuasions both by personal visits and over phone, the said CTV is not rectified. I suffered mental agony. I was put to much inconvenience and made to spend further amount towards my personal visits and telephone calls. My entire family members suffered irreparable loss for want of CTV, for which the company is liable for compensation. It is reliably learnt that my neighbor who approached for the purchase of the said model TV, the said neighbor informed that the production of the said model has been stopped since it has developed defect. So far the company has not responded.

DON'T PURCHASE PHILIPS TVs and read your warranty card immediately after purchase!

On July 23, 2007 i purchased a Philips DVD Home Theater System. On Sep 1, 2007 it was no longer working. It would not eject the DVD, would not play or do anything.

I called Philips and was told I first have to mail them the component at my expense and it would take a minimum of 2 to 3 weeks business days for them to send me a replacement. I'm upset because first of all the component should not have problems this soon and I should not have to spend my money returning it. Good Customer Service would have mailed out a new component along with packaging/postal materials for the item that will be returned.

DVD Player purchased from Shree Laxmi Electronics, Adajan Road OPP: Bhulka Bhavan School, Surat.

Dealer claims that he is only the distributor of South Gujarat region.
At the time of selling the product he made so many promises about good service, but now he demands Rs. 250/- service charge for any services render to customer even though the product is in warranty period.

I brought the product from nearest Phillips dealer, because he is adjacent to my home. But what a stupid reply from dealer, I don't believe that Phillips, a great company, have such foolish dealer.
They are not giving service even at 2 minutes distance without charge, even a warranty period s in force.

I want company's intervention to resolve grievance.

We bought a 32" Magnavox regular ole' tv for $296.79 Model# 32mt3305717 Serial # YA1A0544036205 Jan.08-2006. Fast forward August 3,2007... started we would turn it on 3 times before it would stay on. Two days later it would not do anything. Called Magnavox trying to get some type of compensation on the future repair bill. They will call back in 2-3 business days. Three days later they called and wanted me to fax a copy of the receipt. They said they would call back in 2-3 days. I faxed a copy of the receipt and waited. 2 days later they called and wanted me to "lighten it up and refax it." I lightened it up and got copy of my discover card bill and refaxed both to them. Three days turned into five and they called and said they would only compensate up until 18 months. We were out of luck @ 19 months.

I though Phillips / Magnavox was a good quality product. I was wrong all I got was THE RUNAROUND and a broke tv for $300. $296.79 divided by 19 months $15.62 I rented a tv for 19 months... J-U-N-K , DO NOT BUY MAGNAVOX / PHILLIPS !

I purchased a 42" Philips Plasma HDTV approximately 18 months ago. I am pleased with the set except for the following. I have burn in on my screen. It was not caused by a still image on the screen but by long exposure from the sun through a vaulted ceiling half round window. The "spots and lines" are in line with shadows that were cast in certain areas of the screen.

I called Philips and they were absolutely no help and I waited 15 min. to talk to customer service , which I was instructed to take it to an authorized repair center. I argued that the owners manual did not warn against long exposure to the sun. They had no comment.

My warranty is out and I am stuck with expensive damage to my TV. I suggest buying a store warranty for any HDTV set. The only electronic store warranty I suggest.

Tony C
Georgia

I had bought 32"Phillips matchline 3yrs ago. We bought the product because of the company's good after sales services. But in last 2yrs the television set has already caused too many hassles. The service engineers took the t.v set to their workshop but have not returned it for the past 2 months. They also suggested replacement of the t.v sets' crucial parts whose cost they said comes upto Rs6000 excluding service charges. The television has not been repaired since. Also,the manager in charge showed lack of interest and behaved rudely. They even challenged us to file a complaint against them.

We purchased a Philips DVD Burner DVDR75 for $500.00. It NEVER worked properly. The picture transfer was not true to the original and the unit was so sensitive that it would not record if the picture was too snowy. It also crashed while watching DVDs. We were trying to convert personal videos to DVD. We always had problems during the entire time. We would only receive software upgrades and we always had to speak to someone in India. We also had color issues with a Philips TV. The companies service and products are unreliable and the worst to deal with. I will NEVER deal with them or buy another product from them EVER again. Absolute GARBAGE!

1 and half year back I have purchased one dvd hi-fi system of phlips, and within 5 month it got some technical problem, I contacted with service center and they had replaced my dvd. But after 9 month that replaced dvd started showing technical problem (track struck, system hang etc) when contacted the service center on 13/01/07 they told me to submit the dvd. But even after a month they haven't repaired the DVD but raised an estimate of Rs.2100/-. Now I am totally dissatisfied with the quality of such a big brand name. You are requested to consider the importance of this issue and look into it on priority basis. Losing one customer wont effect your business but losing the faith of customers may effect you. Never purchase Philips goods.

I have a 29'' philips tv, which has some parts got some problem. I called up philips service center for a service request. After 1 day the technician came saw the tv and told me that he will take the tv for service. So he told me the philips vehicle will come and collect the tv on next day. Next day noone came to collect. So i called the center again and he told me that the vehicle has already left for delhi. So can't be happen today. So he will come and take the tv on next day. Next day when called up got the response that the driver is on leave. So they will take the tv the next day. So i don't know what's the service philips is providing to the customer. In the total ncr region they have just 1 service center and there also these service centers encourage us to give for servicing to outside. So what should we expect from. Philips. This is really ridiculous. I have never faced any problem with any other brand like sony, etc. If any philips executive are hearing just try to keep some faith of the customer.

If you do a search on 27pt6441/37 you will find complaint after complaint (100's of them) about Philips poor service and crappy made TV's.

Because I thought nothing about looking at reviews like this I was fool enough to purchase Wally Worlds cheap (Always cheaper) products. Well I soon paid for it. went to turn it on to sit back and enjoy a movie and "Snap Crackel pop" I get the old black screen trick! No power nothing! After finding the long lost receipt and paper work I call the 1-888 number only to get put on hold and the biggest run-around from the service reps and his supervisor. I was told my warranty had just run out (18 months). they gave me the closest TV repair man 52 miles. It was the old uhaul uload upay. When I read the similar complaints on Google I new I was Nafta-ed and shafted. Look I know im a cheap @@@@ard but, come on 18 months on a tv? I just gave an old Emmerson to good will that was 13 years old full of spilled dust and broken knobs but still running ...give me a break! I have written a letter to Phlips, and I don't expect much. Maybe I'll go back to the good will and see if my old tv is still there. My advice,review every thing before you buy.

We bought philips 21"tv, model no - 2443 two months back (oct-13-2006) from unilet appliances private limited showroom - cox town, bangalore. with in few days the problem started. suddenly without warning picture/sound goes off. even the personnel who come for the service from authorized service center agrees the piece/model itself is a defective one, which got repaired and delivered to me. this he proved by showing a sticker (contained details where the repair has be done) pasted in the back cabinet of the tv.

After an initial fight with unilet and philips, unilet agreed to replace me a new piece. as I lost trust on philips and asked unilet to replace different brand tv (samsung/sony) but they refused on this and delivered me new philips 21" tv, model no - 2443. so please rethink before buying goods from unilet and philips brand. though the unilet people has replaced me a new piece on dec-15-2006 after a lot of fight, but I doubt how the replaced new piece works...

We purchased a Philips 27PT6441/37 27" Flat screen TV on 11/11/04. It died on 12/26/04. (Stopped turning on - started by taking longer and longer to come on) Only a month before a problem. We called Best Buy, they said they would exchange it for us, even though it was over the 30 days already. So, we brought it up and got another one. That one lasted until 02/09/05 - Almost made it to two months with that one before it died! Then we called Philips and went through the hassle with customer service that everyone else complains about (not very helpful people), and we ended up having to take it to a local repair place. We finally got the tv back on 3/17/05, after waiting for them to get the part from Philips. Well, here we are in September 2006, and the tv just died again on the 28th! So we made it past the 1 year mark probably thanks to the repair made by our local repair place, but the same thing has happened again! I have never in my life had a tv that had problems in this short a span of time! We bought Philips because they used to be very reputable. I would say after reading other complaints, along with my experience that is no longer true, and I will never ever buy another Philips product! I will be sure to spread the word as well. Of course since it is past the 1 year mark nothing is covered except the picture tube. No labor, no parts. I bought a tv brand I never heard of from Circuit City that I have had better luck with at this point. So Dissappointing!