Philips
Reviews and Complaints

Philips Lifeline User's Manual: Claims on page 5 In Certain Situations, the Auto Alert Help button may not detect a fall. A gradual slide from a seated positions-such as a wheel chair-may not register. page 6 states:The autoalert help button provides an added layer of protection by detecting most falls (not gradual) and if you can't get up or are unable to push your help button, the autoalert will (automatically transmit a signal to the communicator. The communicator will call the lifeline response center for help.-if you cannot push you button it will call for help with in 1 minute. page 19 reassures you the same, if you can't push the button and you fall no worry you will get help response within 1 minute. I'm here to tell you this is not true in my dads case. He fell and stayed on the floor due to he could not get up and no one called. I heard him fall ran to him then ran to get my husband to help and then I pushed the button wanting to know why they didn't call (this was well over a 1 minute) and they said "we didn't detect a fall". I do not suggest leaving your loved one alone and trusting this lie. My dad fell on 8/26/12 and died 8/27/12.

Philip's Diva iron Meltdown - Potential Fire Hassle and totally irresponsible.

Melt down of Philips Diva iron, how can it happened to this extend!
Think of it, it is extremely serious and can be disastrous. It can catch fire anytime
With all the clothing around when one’s is ironing.
Worst, contacting them is a hassle and their Customer service takes you as a joke.
Philips Singapore, a world class company can produce such an inferior products, without regards to its safety, is totally irresponsible.
It a double failure – 1st the Thermostat failed and the internal safety switch in the Philip Diva iron also failed.
Hope Philips Singapore will do the right thing and look into the safety of their products.

Philips AVENT Sippy Cup with FLIP LID

I have just started using the Philips AVENT Sippy cup with flip lid from Avent. My son was drinking from this earlier when he bought his arm up and the lid flipped straight back into his eye.

He was hysterical and I was ready to set fire to the thing, hence it went flying. My son was unable to open his eye for several minutes and has now been left with a red swollen area all around that eye and it is constantly streaming. I am very concerned about the eye and am monitoring him to see if this gets worse. He is very distressed and upset. Several hours later he is still unable to open his eye fully and it is starting to get puffy and is still watering.

I am absolutely furious that this has happened and will never buy any of the AVENT range again. I have e-mailed them to tell them what has happened and recommend they withdraw these from sale as this is an unbelievably unsafe design. I have received an automated message that they will respond to me within 4 business days! This is not good enough.

I cannot stress enough my anger over this and want to make sure this does not happen to any other child. I have posted a photograph of the state of my son's face after I'd managed to calm him down, it is shocking and disturbing and I am furious. I will be going back to Tommee Tippee which is where I should have stayed in the first place.

Today I bought a 3W 170 lumen LED bulb intended for a 20W 12V light fixture with G4 type fitting for a 20W T3 halogen light.
The bulb item number 821434, Model 3G4-I, bar code [protected] was purchased at Home Depot for a total of $14.98 including tax. I bought it - because 170 lumen is really much and with 3W power consumption - I was tempted to replace these bulbs at home. I have many of these lamps - more than 12 and I also have 6 of those 20W fixtures behind my large screen TV. Anyway I bought one bulb to try out and I installed it in my desk lamp according to given instructions - meaning I had it plugged into an open light fixture with no restrictions, for proper cooling. The bulb worked great - the brightness was fantastic - it was actually brighter than the original bulb and I loved it - but it died after 3 hours! I had to reinstall the original bulb. I am absolutely shocked by this. It is unacceptable. Why did it fail? I mean c'mon - I paid 15 bucks for this bulb - it ain't cheap - and it didn't even work 1 day straight! I work for a leading global manufacturer of semiconductors here in California - and I am involved with new devices and I am quite sure we would never sell shi$ like this. I test devices - I cycle them, I bake them, I run them for hundreds of thousands of times before we release anything. Our products don't fail like that and we sell millions of parts every month. It's a shame PHILIPS. SHAME. Time to renew some of your engineering staff.

Sub: LCD Model ‘24PFL4505/V7’ LCD TV – Philips Make/purchased on 15/2/2011(Bill via Book No.265/Sr.No.13223 DT:15/2/2011) from Sachdeva Electronics (P) Ltd, A-4/37, Paschim Vihar, New Delhi
Dear Sir,
We are having problem with LCD DISPLAY with this TV and for this we lodge a complaint on 12/12/2011. Complaint No. is PDEL1212170078. Service representative came after 4 days and notified us that LCD has problem with display and its need to be replaced as previously too it has same problem but somehow it rectified itself. It has been more than 3 weeks and I haven’t got my TV replaced that too when I was in regular in touch with Philips all concerned persons (Mr. Major Gill, Mr. Chandan --Area managers, and your Regional Manager, and your service in charge Mr Jaiprakash).
I have mentioned to Mr.Gill as well as Mr. Chandan and your executive Sampurna that if my LCD TV will not be replaced between 15 to 20 days I will buy new one as we can’t wait so long and they promised me to do so with in time. But very sorry to say that they could not fulfil their promise. They are just passing the time because pain is not in their neck.
I have bought a new TV, and now it’s not possible for us to keep two TV. Kindly please refund my money and take your defective TV urgently. Sir, with sheer disgust and disappointment we bring to your kind attention that you have very poor after sales service We have suffer a lot and will not get harassed mentally anymore from Philips. We know it was our greatest mistake of buying Philips LCD TV. We are disappointed by Philips the name we trust.

Please help me to get my refund of LCD TV.

Thanks & Regards,

Sanjeev

[protected]

I BOUGHT A PHLIPS-42PF9531 PLASMA AMBBILIGHT 42" TV ON 18/09/2011. WENT OVERSEAS AND RETURNED AND COLLECTED THE TV ON 12/10/2011. INSTALLED THE TV AND IT WORKED FOR ONLY NINE(9) MINUTES AND SWTCHES OFF BY ITSELF. CALLED THE CONSUMER SERVICE REPORT NUMBER 32580. A TECHNICIAN BY THE NAME OF MR.ONG CAME OVER AND TOOK THE TV. NO FEEDBACK TILL 12/12/2011. WROTE TO MS VIVEKA, CONSUMER CARE OFFICER.(vivekarani.[protected]@philips.com) NO POSITIVE RESPOND. TODAY IS THE 8TH JANUARY 2012, NO REPONSE NO TV.

I can relate. I had a very bad experience with a Buffalo New York law firm. They are HoganWillig Attorneys they also go by Hogan Willig Attorneys. They dragged my case for months for financial gains. They bait and switch. HoganWillig are a bunch of crooks and thieves. To all out there BEWARE OF HOGANWILLIG BUFFALO ATTORNEYS they will scam you and convince you that they are on your side. BOYCOTT HOGANWILLIG.

BOYCOTT PHILLIPS & ANGLEY! As a former client I found the service provided by this firm very unprofessional.I believe the business and billing practices emplyed by this firm violate state consumer protection laws.I recieved invoices from this firm with a pattern of errors from double biling, billing for duplication of effort, billed for inaccurate time entries, and billed for work not authorized.They also grossly exceeded their estimate for service with no prior notice.I found the firm principal, Attorney Jeffrey Angley, inept and lacking judgement necessary for effective dispute resolution.In several instances he ignored my lawful instructions and made material misstatements concerning the status of key issues.After many unresolved issues with Phillips & Angley not being addressed I have resorted to filing charges of Legal Malpractice, Fraud and violations of Mass Consumer Protection Laws in Boston Municipal Court.I encourage consumers to read details on these charges on www.boycottphillips-angleylawfirm.com and wwwjeffreytangleypclaw-lessoffices.com..In addition i encourage consumers to spread the word concerning the billing and business practices of this firm, utilizing internet forums and bloggs.For all hard working consumers angered by unfair business practices used against them BOYCOTT PHILLIPS & ANGLEY LAW FIRM & ATTORNEY JEFFREY T ANGLEY located in Boston Ma practicing land use-zoning law.

After carefully reading PhilipsHidKits.com website and finally feeling confident that I was pruchasing a quality and product, the website has a section dedicated to informing potential customers as to how to tell if the product was authentic by providing a detailed description of the packaging from the color of the box to the fine print on the bulb

I ordered replacment bulbs only to be highly disappointed. Lamps were shipped unprotected from China, in a generic white box wrapped in paper and (not the authentic OEM product box complete with protective foam), sealed in a plastic DHL bag, protective caps were not sealed so I couldnt be assured that the glass was not touched.

I had to send multiple emails before I finally recieved a response to my complaint from Ryan for a return number but never heard back after I shipped the package back. Vender didnt even offer an appology nor explanation or excuse for the inferior item and as to why it was in contrary to the web site’s description.

Additionally, I had to get the credit card company involved which dragged my refund for almost 3 months..
Had I known this, I would never have dealt with RSI motorsports DBA Philipshidkits.com

I purchased a new 2010 toyota RAV4 in the later part of 2010. At 8000 miles it developed a whine in the trany at 40 mph. Took it back to the dealer to be checked, was told there was nothing wrong with the trany. I called Toyota customer service to complain, was only told to take it back to the dealer.They never said anything about a memo.

Took it back to the dealer, trany man took it for a ride with me. He heard the whine, went back to the dealership and plugged in a laptop into the vehicle’s computer. Said the trany was fine, it was a quirk in the RAV4‘s.

The whine had gotten worse, now you could hear it between 0-55 mph. I couldn’t take the whine and traded it in for a Tacoma. Was told I could get about 25 mpg. Went on vacation up north, on the way up all I got on the Tacoma was 19-20 mpg. Stopped at a Toyota dealer in New York State to get it checked. They told me that was all I would get on it, only called for 21 mpg.

While at the dealer I inquired if they had a complaints on a whine in the RAV4′s. Service man showed me a 20 page memo toyota had sent to the dealers on July 15, 2010.It was titled”AUTOMATIC TRANSAXLE WHINE NOISE” showed what parts to replace, part #’s and the hours it took to replace each part. There were about 10-12 parts to replace first, if that failed replace the transmission. When I got home I went right back to Phillips Toyota and spoke with the owner Randy, asked him why his trany man lied to me when he told me the RAV4 was fine. Said he would look into it and get back to me, that was back in August no call back to date.

Called toyota customer servive again, asked why I was never told about the memo they sent out to their dealers. The stupid answer I got from him was “we didn’t tell you to get rid of it”. Even Toyota it self stinks as well as Phillips Toyota. No wonder I was lied to when even the owner does. Got rid of toyota and went back to FORD, never had a problem with FORD.

fromJoshi, Chetan chetan.[protected]@philips.com
to"yamini.[protected]@gmail.com"

cc"Subramani, Ravindra Kumar"

dateMon, Jul 25, 2011 at 3:02 PM
subjectFW: Hapless Customer !**urgent**
Important mainly because of the words in the message.

hide details Jul 25 (12 days ago)

Dear Mz Yamini, Thanks for your mail, sincerely regret the inconvenience caused.I am looking into the call personally and will soon revert with suitable input on resolution of your complaint. RegardsChetan JoshiHead- Consumer Care Philips Consumer Lifestyle

From: Yamini Khanna [mailto:yamini.[protected]@gmail.com]
Sent: Friday, July 15, 2011 9:13 AM
To: Chopra, Rajeev; Menhardt, Wido; Bose, Anjan
Cc: [protected]@network18online.com; [protected]@moneycontrol.com
Subject: Re: Hapless Customer ! Dear All, Second Reminder ... Still awaiting a reply or a call pertaining this matter ! Best Regards-Yamini9886053043On Thu, Jul 14, 2011 at 10:12 AM, Yamini Khanna wrote:Dear All, Greetings of the day ! I'm aghast at the level of incompetency / indifference /corruption and dishonesty displayed at various levels of Philips India ! My DVD player was sent for repair at the Philips Service Center located in DOMLUR, Bangalore, the person incharge went ahead and CHANGED the lens without checking back with me ... to my Horror i was shown a SONY LENS as the defective lens installed in the player ! The DVD Player still has " Fuzzy Logic ", when i tried to take it up with the regional offices i couldn't get past the " Broken english and High handedness of the security guards " ... i had to remind myself that it wasn't the PENTAGON i was trying to reach ! No reminders here, that when a consumer BUYS a product they are also reposing the faith in the company to deliver committedly and consistently . Who does one turn to, if one gets Fleeced by company authorised service centers and the managers are uncontactable ? Awaiting earliest resolution - Yamini Khanna

to"Joshi, Chetan"

cc"Subramani, Ravindra Kumar" ,
rajeev.[protected]@philips.com,
anjan.[protected]@philips.com,
wido.[protected]@philips.com

dateThu, Aug 4, 2011 at 12:33 AM
subjectRe: FW: Hapless Customer !**urgent**
mailed-bygmail.com

hide details Aug 4 (3 days ago)

Dear Mr. Joshi,

Still awaiting a a resolution and a much promised phone call from you !

Someone from the tech team did call though to say they'd like to give us an * Exchange offer - Take the faulty set in addition to that we pay 2500 rs and take a similar model *

I guess we can ALL do a math here ... we paid INR 1475 for IC and Lens change, the set was picked up on the 7th, didn't work, a technician came ( after i made some noise at the Innovation centre office with Mr. Karthik ) and gave a service job card stating that the LENS is defective ! After you email to me Ravi calls and reinforces the exchange offer without even questioning or deep diving into the issue .

So what's with the Philips commitment and ethics ... even further convinced that company works in cognisance with these dealers to harass customers .

Please revert asap on this .

Many Thanks -
Yamini

Dear Mz Yamini, Thanks for your mail.I am keeping track of your call, and our local team is trying to assist resolution of your complaint. Your product is a 5+year old product, which was reported for NON PLAYABILITY at our service center, our service center repaired / returned product and defective spares to you. Your concern on the Sony Lens as defective component handed over to you, our teams shared that the part is genuine and used in this set by Philips. Post this there was a issue on the playability of the new repaired unit. Since unit is quite old and playability evolves over time with new formats coming in we could not conclude whether this was a issue prior to repair or cropped post repair. However to help you conclude with early solution we offered a special price DVD from current as offer to you at a nominal cost of Rs. 700/- which is besides repair cost of Rs.1400/- paid by you earlier. Our team is also not able to connect to you and is managing this communication through Mr. Raghu. Please do take time and speak to Mr. Ravindrakumar [protected] for any further clarifications. Look forward for your consent for this special price DVD offer for us to move further on resolution. RegardsChetan JoshiHead- Consumer Care

to"Joshi, Chetan"

ccwido.[protected]@philips.com,
"Subramani, Ravindra Kumar" ,
anjan.[protected]@philips.com,
rajeev.[protected]@philips.com,
[protected]@network18online.com

dateFri, Aug 5, 2011 at 11:12 AM
subjectRe: FW: Hapless Customer !**urgent**
mailed-bygmail.com

hide details Aug 5 (1 day ago)

Dear Mr. Joshi,

If the meaning of " SUPPORT " is leaving a message on someone's phone at 7 PM ... requesting for a call back ... then for SURE Mr. Ravikumar is unable to reach me !

Also ... this appears to be a recession proof strategy ... spoil a set which had 80 % playability and bring it down to 30 % playability ... in the event if the customer calls out for help, present them with a buy back offer, pocket INR 2100 and the so called defective DVD player ... and shove the " not so fast moving and obsolete" sets as replacement ! Ingenuity at it's best, may i add !

If it is as dated as you mention it to be ...WHY WASN'T I INFORMED BY THE SERVICE CENTER BEFORE MESSING AROUND FURTHER WITH THE SET ?

You can't have the cake and eat it too Mr. Joshi ... CUSTOMER CARE is at it's best when the solution is presented keeping the customer in mind .

I will keep my original Player ... you can have the replacement set home delivered and the remaining 700 collected from home .

Very Shoddily handled and complete erosion of faith in PHILIPS

Regards-
Yamini

fromJoshi, Chetan chetan.[protected]@philips.com
toYamini Khanna

cc"Subramani, Ravindra Kumar"

dateFri, Aug 5, 2011 at 11:52 AM
subjectRE: FW: Hapless Customer !**urgent**
Important mainly because of your interaction with messages in the conversation.

hide details Aug 5 (1 day ago)

Dear Mz. Khanna, Thanks for your mail.Will arrange a home delivery of the product as advised by you.Slight clarification the offer is to replace your product. Please handover the old set against replacement product and differential payment to the bearer. RegardsChetan Joshi
fromYamini Khanna yamini.[protected]@gmail.com
to"Joshi, Chetan" ,
"Subramani, Ravindra Kumar" ,
anjan.[protected]@philips.com,
wido.[protected]@philips.com,
rajeev.[protected]@philips.com

dateFri, Aug 5, 2011 at 12:07 PM
subjectRe: FW: Hapless Customer !**urgent**
mailed-bygmail.com

hide details Aug 5 (1 day ago)

Dear Mr. Joshi,

I fathom you aren't reading my emails carefully ... i don't see a resolution here unless a new set is delivered and i get to keep the old one for the angst i have gone though ...

Cheers-
Yamini

fromJoshi, Chetan chetan.[protected]@philips.com
toYamini Khanna

cc"Subramani, Ravindra Kumar" ,
"Mangalwede, Raju"

dateSat, Aug 6, 2011 at 10:15 AM
subjectRE: FW: Hapless Customer !**urgent**
Important mainly because of your interaction with messages in the conversation.

hide details 10:15 AM (3 hours ago)

Dear Mz. Yamini, Going through all the details of this issue raised by you and records. We wish to confirm that the offer proposed of issuing special price DVD player @Rs.700/- as replacement to your old DVD is the final offer from our side. Mr. Raju from our Bangalore branch will arrange delivery of DVD player at your place post your confirmation. RegardsChetan

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Joshi, ChetanDear Mz Yamini, Thanks for your mail, sincerely regret the inconvenience caus...
Jul 25 (12 days ago)

Joshi, ChetanLoading...Jul 25 (12 days ago)

Reply |Joshi, Chetan to me, Ravindra
show details Jul 25 (12 days ago)

fromJoshi, Chetan chetan.[protected]@philips.com
to"yamini.[protected]@gmail.com"

cc"Subramani, Ravindra Kumar"

dateMon, Jul 25, 2011 at 3:02 PM
subjectFW: Hapless Customer !**urgent**
Important mainly because of the words in the message.

hide details Jul 25 (12 days ago)

Dear Mz Yamini, Thanks for your mail, sincerely regret the inconvenience caused.I am looking into the call personally and will soon revert with suitable input on resolution of your complaint. RegardsChetan JoshiHead- Consumer Care Philips Consumer Lifestyle Philips Electronics India Limited9th Floor, DLF 9-B, DLF Cyber City, DLF Phase - 3Gurgaon, India - 122002Phone:+[protected], H/phone: +91 9810416659Philips Consumer Care Numbers - [protected] & [protected] From: Yamini Khanna [mailto:yamini.[protected]@gmail.com]
Sent: Friday, July 15, 2011 9:13 AM
To: Chopra, Rajeev; Menhardt, Wido; Bose, Anjan
Cc: [protected]@network18online.com; [protected]@moneycontrol.com
Subject: Re: Hapless Customer ! Dear All, Second Reminder ... Still awaiting a reply or a call pertaining this matter ! Best Regards-Yamini9886053043On Thu, Jul 14, 2011 at 10:12 AM, Yamini Khanna wrote:Dear All, Greetings of the day ! I'm aghast at the level of incompetency / indifference /corruption and dishonesty displayed at various levels of Philips India ! My DVD player was sent for repair at the Philips Service Center located in DOMLUR, Bangalore, the person incharge went ahead and CHANGED the lens without checking back with me ... to my Horror i was shown a SONY LENS as the defective lens installed in the player ! The DVD Player still has " Fuzzy Logic ", when i tried to take it up with the regional offices i couldn't get past the " Broken english and High handedness of the security guards " ... i had to remind myself that it wasn't the PENTAGON i was trying to reach ! No reminders here, that when a consumer BUYS a product they are also reposing the faith in the company to deliver committedly and consistently . Who does one turn to, if one gets Fleeced by company authorised service centers and the managers are uncontactable ? Awaiting earliest resolution - Yamini KhannaOwner - Villa Camelot Bed and Breakfast www.villa-camelot.com+919886053043

The information contained in this message may be confidential and legally protected under applicable law. The message is intended solely for the addressee(s). If you are not the intended recipient, you are hereby notified that any use, forwarding, dissemination, or reproduction of this message is strictly prohibited and may be unlawful. If you are not the intended recipient, please contact the sender by return e-mail and destroy all copies of the original message. Reply Reply to all Forward

Yamini KhannaDear Mr. Joshi, Still awaiting a a resolution and a much promised phone call...
Aug 4 (3 days ago)

Yamini KhannaLoading...Aug 4 (3 days ago)

Reply |Yamini Khanna to rajeev.chopra, anjan.bose, wido.menhardt, Chetan, Ravindra
show details Aug 4 (3 days ago)

fromYamini Khanna yamini.[protected]@gmail.com
to"Joshi, Chetan"

cc"Subramani, Ravindra Kumar" ,
rajeev.[protected]@philips.com,
anjan.[protected]@philips.com,
wido.[protected]@philips.com

dateThu, Aug 4, 2011 at 12:33 AM
subjectRe: FW: Hapless Customer !**urgent**
mailed-bygmail.com

hide details Aug 4 (3 days ago)

Dear Mr. Joshi,

Still awaiting a a resolution and a much promised phone call from you !

Someone from the tech team did call though to say they'd like to give us an * Exchange offer - Take the faulty set in addition to that we pay 2500 rs and take a similar model *

I guess we can ALL do a math here ... we paid INR 1475 for IC and Lens change, the set was picked up on the 7th, didn't work, a technician came ( after i made some noise at the Innovation centre office with Mr. Karthik ) and gave a service job card stating that the LENS is defective ! After you email to me Ravi calls and reinforces the exchange offer without even questioning or deep diving into the issue .

So what's with the Philips commitment and ethics ... even further convinced that company works in cognisance with these dealers to harass customers .

Please revert asap on this .

Many Thanks -
Yamini

- Show quoted text -
On Mon, Jul 25, 2011 at 3:02 PM, Joshi, Chetan wrote:
Dear Mz Yamini, Thanks for your mail, sincerely regret the inconvenience caused.I am looking into the call personally and will soon revert with suitable input on resolution of your complaint. RegardsChetan JoshiHead- Consumer Care Philips Consumer Lifestyle Philips Electronics India Limited9th Floor, DLF 9-B, DLF Cyber City, DLF Phase - 3Gurgaon, India - 122002Phone:+[protected], H/phone: +91 9810416659Philips Consumer Care Numbers - [protected] & [protected] From: Yamini Khanna [mailto:yamini.[protected]@gmail.com]
Sent: Friday, July 15, 2011 9:13 AM
To: Chopra, Rajeev; Menhardt, Wido; Bose, Anjan
Cc: [protected]@network18online.com; [protected]@moneycontrol.com
Subject: Re: Hapless Customer ! Dear All, Second Reminder ... Still awaiting a reply or a call pertaining this matter ! Best Regards-Yamini9886053043On Thu, Jul 14, 2011 at 10:12 AM, Yamini Khanna wrote:Dear All, Greetings of the day ! I'm aghast at the level of incompetency / indifference /corruption and dishonesty displayed at various levels of Philips India ! My DVD player was sent for repair at the Philips Service Center located in DOMLUR, Bangalore, the person incharge went ahead and CHANGED the lens without checking back with me ... to my Horror i was shown a SONY LENS as the defective lens installed in the player ! The DVD Player still has " Fuzzy Logic ", when i tried to take it up with the regional offices i couldn't get past the " Broken english and High handedness of the security guards " ... i had to remind myself that it wasn't the PENTAGON i was trying to reach ! No reminders here, that when a consumer BUYS a product they are also reposing the faith in the company to deliver committedly and consistently . Who does one turn to, if one gets Fleeced by company authorised service centers and the managers are uncontactable ? Awaiting earliest resolution - Yamini KhannaOwner - Villa Camelot Bed and Breakfast www.villa-camelot.com+919886053043

The information contained in this message may be confidential and legally protected under applicable law. The message is intended solely for the addressee(s). If you are not the intended recipient, you are hereby notified that any use, forwarding, dissemination, or reproduction of this message is strictly prohibited and may be unlawful. If you are not the intended recipient, please contact the sender by return e-mail and destroy all copies of the original message.

--

- Show quoted text -
Yamini KhannaOwner - Villa Camelot Bed and Breakfast www.villa-camelot.com+919886053043

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Yamini Khanna--
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- Show quoted text -

---------- Forwarded message ----------
From: Yamini Khanna
Date: Thu, Aug 4, 2011 at 12:33 AM
Subject: Re: FW: Hapless Customer !**urgent**
To: "Joshi, Chetan"
Cc: "Subramani, Ravindra Kumar" , rajeev.[protected]@philips.com, anjan.[protected]@philips.com, wido.[protected]@philips.com

Dear Mr. Joshi, Still awaiting a a resolution and a much promised phone call from you ! Someone from the tech team did call though to say they'd like to give us an * Exchange offer - Take the faulty set in addition to that we pay 2500 rs and take a similar model * I guess we can ALL do a math here ... we paid INR 1475 for IC and Lens change, the set was picked up on the 7th, didn't work, a technician came ( after i made some noise at the Innovation centre office with Mr. Karthik ) and gave a service job card stating that the LENS is defective ! After you email to me Ravi calls and reinforces the exchange offer without even questioning or deep diving into the issue . So what's with the Philips commitment and ethics ... even further convinced that company works in cognisance with these dealers to harass customers . Please revert asap on this . Many Thanks -Yamini
On Mon, Jul 25, 2011 at 3:02 PM, Joshi, Chetan wrote:
Dear Mz Yamini, Thanks for your mail, sincerely regret the inconvenience caused.I am looking into the call personally and will soon revert with suitable input on resolution of your complaint. RegardsChetan JoshiHead- Consumer Care Philips Consumer Lifestyle Philips Electronics India Limited9th Floor, DLF 9-B, DLF Cyber City, DLF Phase - 3Gurgaon, India - 122002Phone:+[protected], H/phone: +91 9810416659Philips Consumer Care Numbers - [protected] & [protected] From: Yamini Khanna [mailto:yamini.[protected]@gmail.com]
Sent: Friday, July 15, 2011 9:13 AM
To: Chopra, Rajeev; Menhardt, Wido; Bose, Anjan
Cc: [protected]@network18online.com; [protected]@moneycontrol.com
Subject: Re: Hapless Customer ! Dear All, Second Reminder ... Still awaiting a reply or a call pertaining this matter ! Best Regards-Yamini9886053043On Thu, Jul 14, 2011 at 10:12 AM, Yamini Khanna wrote:Dear All, Greetings of the day ! I'm aghast at the level of incompetency / indifference /corruption and dishonesty displayed at various levels of Philips India ! My DVD player was sent for repair at the Philips Service Center located in DOMLUR, Bangalore, the person incharge went ahead and CHANGED the lens without checking back with me ... to my Horror i was shown a SONY LENS as the defective lens installed in the player ! The DVD Player still has " Fuzzy Logic ", when i tried to take it up with the regional offices i couldn't get past the " Broken english and High handedness of the security guards " ... i had to remind myself that it wasn't the PENTAGON i was trying to reach ! No reminders here, that when a consumer BUYS a product they are also reposing the faith in the company to deliver committedly and consistently . Who does one turn to, if one gets Fleeced by company authorised service centers and the managers are uncontactable ? Awaiting earliest resolution - Yamini KhannaOwner - Villa Camelot Bed and Breakfast www.villa-camelot.com+919886053043

The information contained in this message may be confidential and legally protected under applicable law. The message is intended solely for the addressee(s). If you are not the intended recipient, you are hereby notified that any use, forwarding, dissemination, or reproduction of this message is strictly prohibited and may be unlawful. If you are not the intended recipient, please contact the sender by return e-mail and destroy all copies of the original message.

--
Yamini KhannaOwner - Villa Camelot Bed and Breakfast www.villa-camelot.com+919886053043

--

- Show quoted text -
Yamini KhannaOwner - Villa Camelot Bed and Breakfast www.villa-camelot.com+919886053043

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Joshi, ChetanDear Mz Yamini, Thanks for your mail. I am keeping track of your call, and ou...
Aug 4 (2 days ago)

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Reply |Joshi, Chetan to Raju, me, Ravindra
show details Aug 4 (2 days ago)

Dear Mz Yamini, Thanks for your mail.I am keeping track of your call, and our local team is trying to assist resolution of your complaint. Your product is a 5+year old product, which was reported for NON PLAYABILITY at our service center, our service center repaired / returned product and defective spares to you. Your concern on the Sony Lens as defective component handed over to you, our teams shared that the part is genuine and used in this set by Philips. Post this there was a issue on the playability of the new repaired unit. Since unit is quite old and playability evolves over time with new formats coming in we could not conclude whether this was a issue prior to repair or cropped post repair. However to help you conclude with early solution we offered a special price DVD from current as offer to you at a nominal cost of Rs. 700/- which is besides repair cost of Rs.1400/- paid by you earlier. Our team is also not able to connect to you and is managing this communication through Mr. Raghu. Please do take time and speak to Mr. Ravindrakumar [protected] for any further clarifications. Look forward for your consent for this special price DVD offer for us to move further on resolution. RegardsChetan JoshiHead- Consumer Care Philips Consumer Lifestyle Philips Electronics India Limited9th Floor, DLF 9-B, DLF Cyber City, DLF Phase - 3Gurgaon, India - 122002Phone:+[protected], H/phone: +91 9810416659Philips Consumer Care Numbers - [protected] & [protected] From: Yamini Khanna [mailto:yamini.[protected]@gmail.com]
Sent: Thursday, August 04, 2011 12:33 AM
To: Joshi, Chetan
Cc: Subramani, Ravindra Kumar; Chopra, Rajeev; Bose, Anjan; Menhardt, Wido

Subject: Re: FW: Hapless Customer !**urgent**
Dear Mr. Joshi, - Show quoted text -
Still awaiting a a resolution and a much promised phone call from you ! Someone from the tech team did call though to say they'd like to give us an * Exchange offer - Take the faulty set in addition to that we pay 2500 rs and take a similar model * I guess we can ALL do a math here ... we paid INR 1475 for IC and Lens change, the set was picked up on the 7th, didn't work, a technician came ( after i made some noise at the Innovation centre office with Mr. Karthik ) and gave a service job card stating that the LENS is defective ! After you email to me Ravi calls and reinforces the exchange offer without even questioning or deep diving into the issue . So what's with the Philips commitment and ethics ... even further convinced that company works in cognisance with these dealers to harass customers . Please revert asap on this . Many Thanks -YaminiOn Mon, Jul 25, 2011 at 3:02 PM, Joshi, Chetan wrote:Dear Mz Yamini, Thanks for your mail, sincerely regret the inconvenience caused.I am looking into the call personally and will soon revert with suitable input on resolution of your complaint. RegardsChetan JoshiHead- Consumer Care Philips Consumer Lifestyle Philips Electronics India Limited9th Floor, DLF 9-B, DLF Cyber City, DLF Phase - 3Gurgaon, India - 122002Phone:+[protected], H/phone: +91 9810416659Philips Consumer Care Numbers - [protected] & [protected] From: Yamini Khanna [mailto:yamini.[protected]@gmail.com]
Sent: Friday, July 15, 2011 9:13 AM
To: Chopra, Rajeev; Menhardt, Wido; Bose, Anjan
Cc: [protected]@network18online.com; [protected]@moneycontrol.com
Subject: Re: Hapless Customer ! Dear All, Second Reminder ... Still awaiting a reply or a call pertaining this matter ! Best Regards-Yamini9886053043On Thu, Jul 14, 2011 at 10:12 AM, Yamini Khanna wrote:Dear All, Greetings of the day ! I'm aghast at the level of incompetency / indifference /corruption and dishonesty displayed at various levels of Philips India ! My DVD player was sent for repair at the Philips Service Center located in DOMLUR, Bangalore, the person incharge went ahead and CHANGED the lens without checking back with me ... to my Horror i was shown a SONY LENS as the defective lens installed in the player ! The DVD Player still has " Fuzzy Logic ", when i tried to take it up with the regional offices i couldn't get past the " Broken english and High handedness of the security guards " ... i had to remind myself that it wasn't the PENTAGON i was trying to reach ! No reminders here, that when a consumer BUYS a product they are also reposing the faith in the company to deliver committedly and consistently . Who does one turn to, if one gets Fleeced by company authorised service centers and the managers are uncontactable ? Awaiting earliest resolution - Yamini KhannaOwner - Villa Camelot Bed and Breakfast www.villa-camelot.com+919886053043

The information contained in this message may be confidential and legally protected under applicable law. The message is intended solely for the addressee(s). If you are not the intended recipient, you are hereby notified that any use, forwarding, dissemination, or reproduction of this message is strictly prohibited and may be unlawful. If you are not the intended recipient, please contact the sender by return e-mail and destroy all copies of the original message.

-- Yamini KhannaOwner - Villa Camelot Bed and Breakfast www.villa-camelot.com+919886053043
Reply Reply to all Forward

Yamini KhannaDear Mr. Joshi, If the meaning of " SUPPORT " is leaving a message on someone...
Aug 5 (1 day ago)

Yamini KhannaLoading...Aug 5 (1 day ago)

Reply |Yamini Khanna to pehredar, Chetan, wido.menhardt, Ravindra, anjan.bose, rajeev.chopra
show details Aug 5 (1 day ago)

fromYamini Khanna yamini.[protected]@gmail.com
to"Joshi, Chetan"

ccwido.[protected]@philips.com,
"Subramani, Ravindra Kumar" ,
anjan.[protected]@philips.com,
rajeev.[protected]@philips.com,
[protected]@network18online.com

dateFri, Aug 5, 2011 at 11:12 AM
subjectRe: FW: Hapless Customer !**urgent**
mailed-bygmail.com

hide details Aug 5 (1 day ago)

Dear Mr. Joshi,

If the meaning of " SUPPORT " is leaving a message on someone's phone at 7 PM ... requesting for a call back ... then for SURE Mr. Ravikumar is unable to reach me !

Also ... this appears to be a recession proof strategy ... spoil a set which had 80 % playability and bring it down to 30 % playability ... in the event if the customer calls out for help, present them with a buy back offer, pocket INR 2100 and the so called defective DVD player ... and shove the " not so fast moving and obsolete" sets as replacement ! Ingenuity at it's best, may i add !

If it is as dated as you mention it to be ...WHY WASN'T I INFORMED BY THE SERVICE CENTER BEFORE MESSING AROUND FURTHER WITH THE SET ?

You can't have the cake and eat it too Mr. Joshi ... CUSTOMER CARE is at it's best when the solution is presented keeping the customer in mind .

I will keep my original Player ... you can have the replacement set home delivered and the remaining 700 collected from home .

Very Shoddily handled and complete erosion of faith in PHILIPS

Regards-
Yamini
- Show quoted text -
On Thu, Aug 4, 2011 at 12:23 PM, Joshi, Chetan wrote:
Dear Mz Yamini, Thanks for your mail.I am keeping track of your call, and our local team is trying to assist resolution of your complaint. Your product is a 5+year old product, which was reported for NON PLAYABILITY at our service center, our service center repaired / returned product and defective spares to you. Your concern on the Sony Lens as defective component handed over to you, our teams shared that the part is genuine and used in this set by Philips. Post this there was a issue on the playability of the new repaired unit. Since unit is quite old and playability evolves over time with new formats coming in we could not conclude whether this was a issue prior to repair or cropped post repair. However to help you conclude with early solution we offered a special price DVD from current as offer to you at a nominal cost of Rs. 700/- which is besides repair cost of Rs.1400/- paid by you earlier. Our team is also not able to connect to you and is managing this communication through Mr. Raghu. Please do take time and speak to Mr. Ravindrakumar [protected] for any further clarifications. Look forward for your consent for this special price DVD offer for us to move further on resolution. RegardsChetan JoshiHead- Consumer Care Philips Consumer Lifestyle Philips Electronics India Limited9th Floor, DLF 9-B, DLF Cyber City, DLF Phase - 3Gurgaon, India - 122002Phone:+[protected], H/phone: +91 9810416659Philips Consumer Care Numbers - [protected] & [protected] From: Yamini Khanna [mailto:yamini.[protected]@gmail.com]
Sent: Thursday, August 04, 2011 12:33 AM
To: Joshi, Chetan
Cc: Subramani, Ravindra Kumar; Chopra, Rajeev; Bose, Anjan; Menhardt, Wido
Subject: Re: FW: Hapless Customer !**urgent**
Dear Mr. Joshi, Still awaiting a a resolution and a much promised phone call from you ! Someone from the tech team did call though to say they'd like to give us an * Exchange offer - Take the faulty set in addition to that we pay 2500 rs and take a similar model * I guess we can ALL do a math here ... we paid INR 1475 for IC and Lens change, the set was picked up on the 7th, didn't work, a technician came ( after i made some noise at the Innovation centre office with Mr. Karthik ) and gave a service job card stating that the LENS is defective ! After you email to me Ravi calls and reinforces the exchange offer without even questioning or deep diving into the issue . So what's with the Philips commitment and ethics ... even further convinced that company works in cognisance with these dealers to harass customers . Please revert asap on this . Many Thanks -YaminiOn Mon, Jul 25, 2011 at 3:02 PM, Joshi, Chetan wrote:Dear Mz Yamini, Thanks for your mail, sincerely regret the inconvenience caused.I am looking into the call personally and will soon revert with suitable input on resolution of your complaint. RegardsChetan JoshiHead- Consumer Care Philips Consumer Lifestyle Philips Electronics India Limited9th Floor, DLF 9-B, DLF Cyber City, DLF Phase - 3Gurgaon, India - 122002Phone:+[protected], H/phone: +91 9810416659Philips Consumer Care Numbers - [protected] & [protected] From: Yamini Khanna [mailto:yamini.[protected]@gmail.com]
Sent: Friday, July 15, 2011 9:13 AM
To: Chopra, Rajeev; Menhardt, Wido; Bose, Anjan
Cc: [protected]@network18online.com; [protected]@moneycontrol.com
Subject: Re: Hapless Customer ! Dear All, Second Reminder ... Still awaiting a reply or a call pertaining this matter ! Best Regards-Yamini9886053043On Thu, Jul 14, 2011 at 10:12 AM, Yamini Khanna wrote:Dear All, Greetings of the day ! I'm aghast at the level of incompetency / indifference /corruption and dishonesty displayed at various levels of Philips India ! My DVD player was sent for repair at the Philips Service Center located in DOMLUR, Bangalore, the person incharge went ahead and CHANGED the lens without checking back with me ... to my Horror i was shown a SONY LENS as the defective lens installed in the player ! The DVD Player still has " Fuzzy Logic ", when i tried to take it up with the regional offices i couldn't get past the " Broken english and High handedness of the security guards " ... i had to remind myself that it wasn't the PENTAGON i was trying to reach ! No reminders here, that when a consumer BUYS a product they are also reposing the faith in the company to deliver committedly and consistently . Who does one turn to, if one gets Fleeced by company authorised service centers and the managers are uncontactable ? Awaiting earliest resolution - Yamini KhannaOwner - Villa Camelot Bed and Breakfast www.villa-camelot.com+919886053043

The information contained in this message may be confidential and legally protected under applicable law. The message is intended solely for the addressee(s). If you are not the intended recipient, you are hereby notified that any use, forwarding, dissemination, or reproduction of this message is strictly prohibited and may be unlawful. If you are not the intended recipient, please contact the sender by return e-mail and destroy all copies of the original message.

-- Yamini KhannaOwner - Villa Camelot Bed and Breakfast www.villa-camelot.com+919886053043

--

- Show quoted text -
Yamini KhannaOwner - Villa Camelot Bed and Breakfast www.villa-camelot.com+919886053043

Reply Reply to all Forward

Yamini Khanna--
Aug 5 (1 day ago)

Yamini KhannaLoading...Aug 5 (1 day ago)

Reply |Yamini Khanna to enfield21
show details Aug 5 (1 day ago)

---------- Forwarded message ----------
From: Yamini Khanna
Date: Fri, Aug 5, 2011 at 11:12 AM
Subject: Re: FW: Hapless Customer !**urgent**

- Show quoted text -
To: "Joshi, Chetan"
Cc: wido.[protected]@philips.com, "Subramani, Ravindra Kumar" , anjan.[protected]@philips.com, rajeev.[protected]@philips.com, [protected]@network18online.com

Dear Mr. Joshi, If the meaning of " SUPPORT " is leaving a message on someone's phone at 7 PM ... requesting for a call back ... then for SURE Mr. Ravikumar is unable to reach me !
Also ... this appears to be a recession proof strategy ... spoil a set which had 80 % playability and bring it down to 30 % playability ... in the event if the customer calls out for help, present them with a buy back offer, pocket INR 2100 and the so called defective DVD player ... and shove the " not so fast moving and obsolete" sets as replacement ! Ingenuity at it's best, may i add ! If it is as dated as you mention it to be ...WHY WASN'T I INFORMED BY THE SERVICE CENTER BEFORE MESSING AROUND FURTHER WITH THE SET ? You can't have the cake and eat it too Mr. Joshi ... CUSTOMER CARE is at it's best when the solution is presented keeping the customer in mind . I will keep my original Player ... you can have the replacement set home delivered and the remaining 700 collected from home . Very Shoddily handled and complete erosion of faith in PHILIPS Regards-Yamini On Thu, Aug 4, 2011 at 12:23 PM, Joshi, Chetan wrote:
Dear Mz Yamini, Thanks for your mail.I am keeping track of your call, and our local team is trying to assist resolution of your complaint. Your product is a 5+year old product, which was reported for NON PLAYABILITY at our service center, our service center repaired / returned product and defective spares to you. Your concern on the Sony Lens as defective component handed over to you, our teams shared that the part is genuine and used in this set by Philips. Post this there was a issue on the playability of the new repaired unit. Since unit is quite old and playability evolves over time with new formats coming in we could not conclude whether this was a issue prior to repair or cropped post repair. However to help you conclude with early solution we offered a special price DVD from current as offer to you at a nominal cost of Rs. 700/- which is besides repair cost of Rs.1400/- paid by you earlier. Our team is also not able to connect to you and is managing this communication through Mr. Raghu. Please do take time and speak to Mr. Ravindrakumar [protected] for any further clarifications. Look forward for your consent for this special price DVD offer for us to move further on resolution. RegardsChetan JoshiHead- Consumer Care Philips Consumer Lifestyle Philips Electronics India Limited9th Floor, DLF 9-B, DLF Cyber City, DLF Phase - 3Gurgaon, India - 122002Phone:+[protected], H/phone: +91 9810416659Philips Consumer Care Numbers - [protected] & [protected] From: Yamini Khanna [mailto:yamini.[protected]@gmail.com]
Sent: Thursday, August 04, 2011 12:33 AM
To: Joshi, Chetan
Cc: Subramani, Ravindra Kumar; Chopra, Rajeev; Bose, Anjan; Menhardt, Wido
Subject: Re: FW: Hapless Customer !**urgent**
Dear Mr. Joshi, Still awaiting a a resolution and a much promised phone call from you ! Someone from the tech team did call though to say they'd like to give us an * Exchange offer - Take the faulty set in addition to that we pay 2500 rs and take a similar model * I guess we can ALL do a math here ... we paid INR 1475 for IC and Lens change, the set was picked up on the 7th, didn't work, a technician came ( after i made some noise at the Innovation centre office with Mr. Karthik ) and gave a service job card stating that the LENS is defective ! After you email to me Ravi calls and reinforces the exchange offer without even questioning or deep diving into the issue . So what's with the Philips commitment and ethics ... even further convinced that company works in cognisance with these dealers to harass customers . Please revert asap on this . Many Thanks -YaminiOn Mon, Jul 25, 2011 at 3:02 PM, Joshi, Chetan wrote:Dear Mz Yamini, Thanks for your mail, sincerely regret the inconvenience caused.I am looking into the call personally and will soon revert with suitable input on resolution of your complaint. RegardsChetan JoshiHead- Consumer Care Philips Consumer Lifestyle Philips Electronics India Limited9th Floor, DLF 9-B, DLF Cyber City, DLF Phase - 3Gurgaon, India - 122002Phone:+[protected], H/phone: +91 9810416659Philips Consumer Care Numbers - [protected] & [protected] From: Yamini Khanna [mailto:yamini.[protected]@gmail.com]
Sent: Friday, July 15, 2011 9:13 AM
To: Chopra, Rajeev; Menhardt, Wido; Bose, Anjan
Cc: [protected]@network18online.com; [protected]@moneycontrol.com
Subject: Re: Hapless Customer ! Dear All, Second Reminder ... Still awaiting a reply or a call pertaining this matter ! Best Regards-Yamini9886053043On Thu, Jul 14, 2011 at 10:12 AM, Yamini Khanna wrote:Dear All, Greetings of the day ! I'm aghast at the level of incompetency / indifference /corruption and dishonesty displayed at various levels of Philips India ! My DVD player was sent for repair at the Philips Service Center located in DOMLUR, Bangalore, the person incharge went ahead and CHANGED the lens without checking back with me ... to my Horror i was shown a SONY LENS as the defective lens installed in the player ! The DVD Player still has " Fuzzy Logic ", when i tried to take it up with the regional offices i couldn't get past the " Broken english and High handedness of the security guards " ... i had to remind myself that it wasn't the PENTAGON i was trying to reach ! No reminders here, that when a consumer BUYS a product they are also reposing the faith in the company to deliver committedly and consistently . Who does one turn to, if one gets Fleeced by company authorised service centers and the managers are uncontactable ? Awaiting earliest resolution - Yamini KhannaOwner - Villa Camelot Bed and Breakfast www.villa-camelot.com+919886053043

The information contained in this message may be confidential and legally protected under applicable law. The message is intended solely for the addressee(s). If you are not the intended recipient, you are hereby notified that any use, forwarding, dissemination, or reproduction of this message is strictly prohibited and may be unlawful. If you are not the intended recipient, please contact the sender by return e-mail and destroy all copies of the original message.

-- Yamini KhannaOwner - Villa Camelot Bed and Breakfast www.villa-camelot.com+919886053043

--
Yamini KhannaOwner - Villa Camelot Bed and Breakfast www.villa-camelot.com+919886053043

--

- Show quoted text -
Yamini KhannaOwner - Villa Camelot Bed and Breakfast www.villa-camelot.com+919886053043

Reply Forward

Joshi, ChetanDear Mz. Khanna, Thanks for your mail. Will arrange a home delivery of the pr...
Aug 5 (1 day ago)

Joshi, ChetanLoading...Aug 5 (1 day ago)

Reply |Joshi, Chetan to me, Ravindra
show details Aug 5 (1 day ago)

fromJoshi, Chetan chetan.[protected]@philips.com
toYamini Khanna

cc"Subramani, Ravindra Kumar"

dateFri, Aug 5, 2011 at 11:52 AM
subjectRE: FW: Hapless Customer !**urgent**
Important mainly because of your interaction with messages in the conversation.

hide details Aug 5 (1 day ago)

Dear Mz. Khanna, Thanks for your mail.Will arrange a home delivery of the product as advised by you.Slight clarification the offer is to replace your product. Please handover the old set against replacement product and differential payment to the bearer. RegardsChetan Joshi From: Yamini Khanna [mailto:yamini.[protected]@gmail.com]
Sent: Friday, August 05, 2011 11:12 AM
To: Joshi, Chetan
Cc: Menhardt, Wido; Subramani, Ravindra Kumar; Bose, Anjan; Chopra, Rajeev; [protected]@network18online.com
- Show quoted text -

Subject: Re: FW: Hapless Customer !**urgent**
- Show quoted text -
Dear Mr. Joshi, If the meaning of " SUPPORT " is leaving a message on someone's phone at 7 PM ... requesting for a call back ... then for SURE Mr. Ravikumar is unable to reach me ! Also ... this appears to be a recession proof strategy ... spoil a set which had 80 % playability and bring it down to 30 % playability ... in the event if the customer calls out for help, present them with a buy back offer, pocket INR 2100 and the so called defective DVD player ... and shove the " not so fast moving and obsolete" sets as replacement ! Ingenuity at it's best, may i add ! If it is as dated as you mention it to be ...WHY WASN'T I INFORMED BY THE SERVICE CENTER BEFORE MESSING AROUND FURTHER WITH THE SET ? You can't have the cake and eat it too Mr. Joshi ... CUSTOMER CARE is at it's best when the solution is presented keeping the customer in mind . I will keep my original Player ... you can have the replacement set home delivered and the remaining 700 collected from home . Very Shoddily handled and complete erosion of faith in PHILIPS Regards-Yamini On Thu, Aug 4, 2011 at 12:23 PM, Joshi, Chetan wrote:Dear Mz Yamini, Thanks for your mail.I am keeping track of your call, and our local team is trying to assist resolution of your complaint. Your product is a 5+year old product, which was reported for NON PLAYABILITY at our service center, our service center repaired / returned product and defective spares to you. Your concern on the Sony Lens as defective component handed over to you, our teams shared that the part is genuine and used in this set by Philips. Post this there was a issue on the playability of the new repaired unit. Since unit is quite old and playability evolves over time with new formats coming in we could not conclude whether this was a issue prior to repair or cropped post repair. However to help you conclude with early solution we offered a special price DVD from current as offer to you at a nominal cost of Rs. 700/- which is besides repair cost of Rs.1400/- paid by you earlier. Our team is also not able to connect to you and is managing this communication through Mr. Raghu. Please do take time and speak to Mr. Ravindrakumar [protected] for any further clarifications. Look forward for your consent for this special price DVD offer for us to move further on resolution. RegardsChetan JoshiHead- Consumer Care Philips Consumer Lifestyle Philips Electronics India Limited9th Floor, DLF 9-B, DLF Cyber City, DLF Phase - 3Gurgaon, India - 122002Phone:+[protected], H/phone: +91 9810416659Philips Consumer Care Numbers - [protected] & [protected] From: Yamini Khanna [mailto:yamini.[protected]@gmail.com]
Sent: Thursday, August 04, 2011 12:33 AM
To: Joshi, Chetan
Cc: Subramani, Ravindra Kumar; Chopra, Rajeev; Bose, Anjan; Menhardt, Wido
Subject: Re: FW: Hapless Customer !**urgent**
Dear Mr. Joshi, Still awaiting a a resolution and a much promised phone call from you ! Someone from the tech team did call though to say they'd like to give us an * Exchange offer - Take the faulty set in addition to that we pay 2500 rs and take a similar model * I guess we can ALL do a math here ... we paid INR 1475 for IC and Lens change, the set was picked up on the 7th, didn't work, a technician came ( after i made some noise at the Innovation centre office with Mr. Karthik ) and gave a service job card stating that the LENS is defective ! After you email to me Ravi calls and reinforces the exchange offer without even questioning or deep diving into the issue . So what's with the Philips commitment and ethics ... even further convinced that company works in cognisance with these dealers to harass customers . Please revert asap on this . Many Thanks -YaminiOn Mon, Jul 25, 2011 at 3:02 PM, Joshi, Chetan wrote:Dear Mz Yamini, Thanks for your mail, sincerely regret the inconvenience caused.I am looking into the call personally and will soon revert with suitable input on resolution of your complaint. RegardsChetan JoshiHead- Consumer Care Philips Consumer Lifestyle Philips Electronics India Limited9th Floor, DLF 9-B, DLF Cyber City, DLF Phase - 3Gurgaon, India - 122002Phone:+[protected], H/phone: +91 9810416659Philips Consumer Care Numbers - [protected] & [protected] From: Yamini Khanna [mailto:yamini.[protected]@gmail.com]
Sent: Friday, July 15, 2011 9:13 AM
To: Chopra, Rajeev; Menhardt, Wido; Bose, Anjan
Cc: [protected]@network18online.com; [protected]@moneycontrol.com
Subject: Re: Hapless Customer ! Dear All, Second Reminder ... Still awaiting a reply or a call pertaining this matter ! Best Regards-Yamini9886053043On Thu, Jul 14, 2011 at 10:12 AM, Yamini Khanna wrote:Dear All, Greetings of the day ! I'm aghast at the level of incompetency / indifference /corruption and dishonesty displayed at various levels of Philips India ! My DVD player was sent for repair at the Philips Service Center located in DOMLUR, Bangalore, the person incharge went ahead and CHANGED the lens without checking back with me ... to my Horror i was shown a SONY LENS as the defective lens installed in the player ! The DVD Player still has " Fuzzy Logic ", when i tried to take it up with the regional offices i couldn't get past the " Broken english and High handedness of the security guards " ... i had to remind myself that it wasn't the PENTAGON i was trying to reach ! No reminders here, that when a consumer BUYS a product they are also reposing the faith in the company to deliver committedly and consistently . Who does one turn to, if one gets Fleeced by company authorised service centers and the managers are uncontactable ? Awaiting earliest resolution - Yamini KhannaOwner - Villa Camelot Bed and Breakfast www.villa-camelot.com+919886053043

The information contained in this message may be confidential and legally protected under applicable law. The message is intended solely for the addressee(s). If you are not the intended recipient, you are hereby notified that any use, forwarding, dissemination, or reproduction of this message is strictly prohibited and may be unlawful. If you are not the intended recipient, please contact the sender by return e-mail and destroy all copies of the original message.

-- Yamini KhannaOwner - Villa Camelot Bed and Breakfast www.villa-camelot.com+919886053043

-- Yamini KhannaOwner - Villa Camelot Bed and Breakfast www.villa-camelot.com+919886053043
Reply Reply to all Forward

Yamini KhannaDear Mr. Joshi, I fathom you aren't reading my emails carefully ... i don't...
Aug 5 (1 day ago)

Yamini KhannaLoading...Aug 5 (1 day ago)

Reply |Yamini Khanna to Chetan, Ravindra, anjan.bose, wido.menhardt, rajeev.chopra
show details Aug 5 (1 day ago)

fromYamini Khanna yamini.[protected]@gmail.com
to"Joshi, Chetan" ,
"Subramani, Ravindra Kumar" ,
anjan.[protected]@philips.com,
wido.[protected]@philips.com,
rajeev.[protected]@philips.com

dateFri, Aug 5, 2011 at 12:07 PM
subjectRe: FW: Hapless Customer !**urgent**
mailed-bygmail.com

hide details Aug 5 (1 day ago)

Dear Mr. Joshi,

I fathom you aren't reading my emails carefully ... i don't see a resolution here unless a new set is delivered and i get to keep the old one for the angst i have gone though ...

Cheers-
Yamini
- Show quoted text -

On Fri, Aug 5, 2011 at 11:52 AM, Joshi, Chetan wrote:
Dear Mz. Khanna, Thanks for your mail.Will arrange a home delivery of the product as advised by you.Slight clarification the offer is to replace your product. Please handover the old set against replacement product and differential payment to the bearer. RegardsChetan Joshi From: Yamini Khanna [mailto:yamini.[protected]@gmail.com]
Sent: Friday, August 05, 2011 11:12 AM
To: Joshi, Chetan
Cc: Menhardt, Wido; Subramani, Ravindra Kumar; Bose, Anjan; Chopra, Rajeev; [protected]@network18online.com
Subject: Re: FW: Hapless Customer !**urgent** Dear Mr. Joshi, If the meaning of " SUPPORT " is leaving a message on someone's phone at 7 PM ... requesting for a call back ... then for SURE Mr. Ravikumar is unable to reach me ! Also ... this appears to be a recession proof strategy ... spoil a set which had 80 % playability and bring it down to 30 % playability ... in the event if the customer calls out for help, present them with a buy back offer, pocket INR 2100 and the so called defective DVD player ... and shove the " not so fast moving and obsolete" sets as replacement ! Ingenuity at it's best, may i add ! If it is as dated as you mention it to be ...WHY WASN'T I INFORMED BY THE SERVICE CENTER BEFORE MESSING AROUND FURTHER WITH THE SET ? You can't have the cake and eat it too Mr. Joshi ... CUSTOMER CARE is at it's best when the solution is presented keeping the customer in mind . I will keep my original Player ... you can have the replacement set home delivered and the remaining 700 collected from home . Very Shoddily handled and complete erosion of faith in PHILIPS Regards-Yamini On Thu, Aug 4, 2011 at 12:23 PM, Joshi, Chetan wrote:Dear Mz Yamini, Thanks for your mail.I am keeping track of your call, and our local team is trying to assist resolution of your complaint. Your product is a 5+year old product, which was reported for NON PLAYABILITY at our service center, our service center repaired / returned product and defective spares to you. Your concern on the Sony Lens as defective component handed over to you, our teams shared that the part is genuine and used in this set by Philips. Post this there was a issue on the playability of the new repaired unit. Since unit is quite old and playability evolves over time with new formats coming in we could not conclude whether this was a issue prior to repair or cropped post repair. However to help you conclude with early solution we offered a special price DVD from current as offer to you at a nominal cost of Rs. 700/- which is besides repair cost of Rs.1400/- paid by you earlier. Our team is also not able to connect to you and is managing this communication through Mr. Raghu. Please do take time and speak to Mr. Ravindrakumar [protected] for any further clarifications. Look forward for your consent for this special price DVD offer for us to move further on resolution. RegardsChetan JoshiHead- Consumer Care Philips Consumer Lifestyle Philips Electronics India Limited9th Floor, DLF 9-B, DLF Cyber City, DLF Phase - 3Gurgaon, India - 122002Phone:+[protected], H/phone: +91 9810416659Philips Consumer Care Numbers - [protected] & [protected] From: Yamini Khanna [mailto:yamini.[protected]@gmail.com]
Sent: Thursday, August 04, 2011 12:33 AM
To: Joshi, Chetan
Cc: Subramani, Ravindra Kumar; Chopra, Rajeev; Bose, Anjan; Menhardt, Wido
Subject: Re: FW: Hapless Customer !**urgent**
Dear Mr. Joshi, Still awaiting a a resolution and a much promised phone call from you ! Someone from the tech team did call though to say they'd like to give us an * Exchange offer - Take the faulty set in addition to that we pay 2500 rs and take a similar model * I guess we can ALL do a math here ... we paid INR 1475 for IC and Lens change, the set was picked up on the 7th, didn't work, a technician came ( after i made some noise at the Innovation centre office with Mr. Karthik ) and gave a service job card stating that the LENS is defective ! After you email to me Ravi calls and reinforces the exchange offer without even questioning or deep diving into the issue . So what's with the Philips commitment and ethics ... even further convinced that company works in cognisance with these dealers to harass customers . Please revert asap on this . Many Thanks -YaminiOn Mon, Jul 25, 2011 at 3:02 PM, Joshi, Chetan wrote:Dear Mz Yamini, Thanks for your mail, sincerely regret the inconvenience caused.I am looking into the call personally and will soon revert with suitable input on resolution of your complaint. RegardsChetan JoshiHead- Consumer Care Philips Consumer Lifestyle Philips Electronics India Limited9th Floor, DLF 9-B, DLF Cyber City, DLF Phase - 3Gurgaon, India - 122002Phone:+[protected], H/phone: +91 9810416659Philips Consumer Care Numbers - [protected] & [protected] From: Yamini Khanna [mailto:yamini.[protected]@gmail.com]
Sent: Friday, July 15, 2011 9:13 AM
To: Chopra, Rajeev; Menhardt, Wido; Bose, Anjan
Cc: [protected]@network18online.com; [protected]@moneycontrol.com
Subject: Re: Hapless Customer ! Dear All, Second Reminder ... Still awaiting a reply or a call pertaining this matter ! Best Regards-Yamini9886053043On Thu, Jul 14, 2011 at 10:12 AM, Yamini Khanna wrote:Dear All, Greetings of the day ! I'm aghast at the level of incompetency / indifference /corruption and dishonesty displayed at various levels of Philips India ! My DVD player was sent for repair at the Philips Service Center located in DOMLUR, Bangalore, the person incharge went ahead and CHANGED the lens without checking back with me ... to my Horror i was shown a SONY LENS as the defective lens installed in the player ! The DVD Player still has " Fuzzy Logic ", when i tried to take it up with the regional offices i couldn't get past the " Broken english and High handedness of the security guards " ... i had to remind myself that it wasn't the PENTAGON i was trying to reach ! No reminders here, that when a consumer BUYS a product they are also reposing the faith in the company to deliver committedly and consistently . Who does one turn to, if one gets Fleeced by company authorised service centers and the managers are uncontactable ? Awaiting earliest resolution - Yamini

The information contained in this message may be confidential and legally protected under applicable law. The message is intended solely for the addressee(s). If you are not the intended recipient, you are hereby notified that any use, forwarding, dissemination, or reproduction of this message is strictly prohibited and may be unlawful. If you are not the intended recipient, please contact the sender by return e-mail and destroy all copies of the original message.

-- Yamini KhannaOwner - Villa Camelot Bed and Breakfast www.villa-camelot.com+919886053043

-- Yamini KhannaOwner - Villa Camelot Bed and Breakfast www.villa-camelot.com+919886053043

--

- Show quoted text -
Yamini KhannaOwner - Villa Camelot Bed and Breakfast www.villa-camelot.com+919886053043

Reply Reply to all Forward

Joshi, ChetanDear Mz. Yamini, Going through all the details of this issue raised by you an...
10:15 AM (3 hours ago)

Joshi, ChetanLoading...10:15 AM (3 hours ago)

Reply |Joshi, Chetan to me, Ravindra, Raju
show details 10:15 AM (3 hours ago)

fromJoshi, Chetan chetan.[protected]@philips.com
toYamini Khanna

cc"Subramani, Ravindra Kumar" ,
"Mangalwede, Raju"

dateSat, Aug 6, 2011 at 10:15 AM
subjectRE: FW: Hapless Customer !**urgent**
Important mainly because of your interaction with messages in the conversation.

hide details 10:15 AM (3 hours ago)

Dear Mz. Yamini, Going through all the details of this issue raised by you and records. We wish to confirm that the offer proposed of issuing special price DVD player @Rs.700/- as replacement to your old DVD is the final offer from our side. Mr. Raju from our Bangalore branch will arrange delivery of DVD player at your place post your confirmation. RegardsChetan From: Yamini Khanna [mailto:yamini.[protected]@gmail.com]
Sent: Friday, August 05, 2011 12:08 PM
To: Joshi, Chetan; Subramani, Ravindra Kumar; Bose, Anjan; Menhardt, Wido; Chopra, Rajeev
- Show quoted text -

Subject: Re: FW: Hapless Customer !**urgent**
- Show quoted text -
Dear Mr. Joshi, I fathom you aren't reading my emails carefully ... i don't see a resolution here unless a new set is delivered and i get to keep the old one for the angst i have gone though ... Cheers-Yamini

On Fri, Aug 5, 2011 at 11:52 AM, Joshi, Chetan wrote:Dear Mz. Khanna, Thanks for your mail.Will arrange a home delivery of the product as advised by you.Slight clarification the offer is to replace your product. Please handover the old set against replacement product and differential payment to the bearer. RegardsChetan Joshi From: Yamini Khanna [mailto:yamini.[protected]@gmail.com]
Sent: Friday, August 05, 2011 11:12 AM
To: Joshi, Chetan
Cc: Menhardt, Wido; Subramani, Ravindra Kumar; Bose, Anjan; Chopra, Rajeev; [protected]@network18online.com
Subject: Re: FW: Hapless Customer !**urgent** Dear Mr. Joshi, If the meaning of " SUPPORT " is leaving a message on someone's phone at 7 PM ... requesting for a call back ... then for SURE Mr. Ravikumar is unable to reach me ! Also ... this appears to be a recession proof strategy ... spoil a set which had 80 % playability and bring it down to 30 % playability ... in the event if the customer calls out for help, present them with a buy back offer, pocket INR 2100 and the so called defective DVD player ... and shove the " not so fast moving and obsolete" sets as replacement ! Ingenuity at it's best, may i add ! If it is as dated as you mention it to be ...WHY WASN'T I INFORMED BY THE SERVICE CENTER BEFORE MESSING AROUND FURTHER WITH THE SET ? You can't have the cake and eat it too Mr. Joshi ... CUSTOMER CARE is at it's best when the solution is presented keeping the customer in mind . I will keep my original Player ... you can have the replacement set home delivered and the remaining 700 collected from home . Very Shoddily handled and complete erosion of faith in PHILIPS Regards-Yamini On Thu, Aug 4, 2011 at 12:23 PM, Joshi, Chetan wrote:Dear Mz Yamini, Thanks for your mail.I am keeping track of your call, and our local team is trying to assist resolution of your complaint. Your product is a 5+year old product, which was reported for NON PLAYABILITY at our service center, our service center repaired / returned product and defective spares to you. Your concern on the Sony Lens as defective component handed over to you, our teams shared that the part is genuine and used in this set by Philips. Post this there was a issue on the playability of the new repaired unit. Since unit is quite old and playability evolves over time with new formats coming in we could not conclude whether this was a issue prior to repair or cropped post repair. However to help you conclude with early solution we offered a special price DVD from current as offer to you at a nominal cost of Rs. 700/- which is besides repair cost of Rs.1400/- paid by you earlier. Our team is also not able to connect to you and is managing this communication through Mr. Raghu. Please do take time and speak to Mr. Ravindrakumar [protected] for any further clarifications. Look forward for your consent for this special price DVD offer for us to move further on resolution. RegardsChetan JoshiHead- Consumer Care Philips Consumer Lifestyle Philips Electronics India Limited9th Floor, DLF 9-B, DLF Cyber City, DLF Phase - 3Gurgaon, India - 122002Phone:+[protected], H/phone: +91 9810416659Philips Consumer Care Numbers - [protected] & [protected] From: Yamini Khanna [mailto:yamini.[protected]@gmail.com]
Sent: Thursday, August 04, 2011 12:33 AM
To: Joshi, Chetan
Cc: Subramani, Ravindra Kumar; Chopra, Rajeev; Bose, Anjan; Menhardt, Wido
Subject: Re: FW: Hapless Customer !**urgent**
Dear Mr. Joshi, Still awaiting a a resolution and a much promised phone call from you ! Someone from the tech team did call though to say they'd like to give us an * Exchange offer - Take the faulty set in additi

Went in for a so called "FREE CONSULTATION" and was subjected to hard sell tactics, insults and even had my driver's license and credit card held hostage until I insisted they return them. Do not darken their door. These people are unprofessional. Should have read other complaints first and then would have never gone. After asking the same exact question at least 20 times got a quote which was twice what the local small town attorney charges, who by the way, was extremely nice and professional. Phillips Webster was a horrible experience.

From: "Freund, Michael"
Date: Tue, 20 Jul 2010
Subject: Please acknowledge

You are a proud winner of £500, 000.00 GBP

Please acknowledge the receipt of this mail with the details below to Mr.Brender

Williams, E-mail:brender.[protected]@9.cn
Name
Address
Age
Occupation
Tel
Country.

The information contained in this message may be confidential and legally protected under applicable law. The message is intended solely for the addressee(s). If you are not the intended recipient, you are hereby notified that any use, forwarding, dissemination, or reproduction of this message is strictly prohibited and may be unlawful. If you are not the intended recipient, please contact the sender by return e-mail and destroy all copies of the original message

3 years back i bought phillips LCD(26ta2800), now the screen of my TV is gone away. I registered the complaint to the customer care, the person visited my home and said invertor board has been damaged, it will cost to something arround 8000, this is really painful to me that using LCD for a short period i have to pay this much of cost. I need someone to clarify the issue at the earliest.

This one claims that you will receive an ATM card with more than $10 million dollars credited to it. You just need to reply to Impex Courier Company with your full contact info. It’s a scam. Below is a copy of the email:

ZENITH BANK INTERNATIONAL
Zenith Heights
Plot 87 Ajose Adeogun Street, COTONOU

ATTN, PAYMENT NOTIFICATION

This is to bring to your notice that, I have paid the re-activation and the delivery of your ATM.I paid it because the ATM Card 8119 $10.2m, has less three days to expire and when it expires, the money will go into Government purse.With that I decided to help you pay the money so that, the ATM will not expire, because I know when you get your ATM definitely you must pay me, my money back and even compensate me for helping you.

Now i want you to contact Impex Courier Company with your Full Contact informations so that they can deliver your Card to your designated address without any delay. Like i stated earlier, The delivery charges has been paid but i did not pay their official keeping fees since they refused. They refused and the reason is that they do not know when you are going to contact them and dumourage might increase. They told me that their keeping fees is $25 per day and i deposited it on monday this week.

Below is their Contact Informations,

Contact Person: Dr. Kenneth Ifezuo
Impex Courier and Security Company
Email: impexcourier.[protected]@yahoo.fr
Tel: +[protected]

Contact Today to avoid increase of their keeping fees and let me know once you receive your Card.

Yours
Rev.Dr.Philips Weah
ATM OFFICE
ZENITH BANK INTERNATIONAL

My Philips Plasma T.V Model no. 42FD9954/69, Serial no. AG070305110654 (purchased in name of my wife Kala Jain) was working erratically so I made a complaint to Philips and they sent their engineer from their authorized service centre M/s Micro Services on 12/11/2010. The problem with the T.V was that it used to work perfectly most times and sometimes there would be no picture and the power light use to flicker. The Cricket World Cup was about to start soon so I thought to get this small problem repaired in time.

Mr. Rehmat Khan visited on 12/11/2010 and he advised that the filters have gone bad and needs to be replaced so I agreed and he came with the new filters after two/three days and replaced the filters. But the T.V would not work in spite of changing the filters so he called his superiors and I was told that the power supply of the unit has to taken to the workshop to get it repaired. The engineer took away the power supply and brought back the repaired power supply after few days but that too did not work so they advised me that the entire unit has to be called to the service centre and they took the T.V set to their workshop on 1/12/2010. They promised to get it repaired with 3/4 days but when no information from the service centre came I called them and was told that it will be ready in a day or two. After a few days I got a call from Mr. Avnish that the panel is defective. I was surprised that all these days they promised me that the repairs are under way and it will be delivered soon and all of a sudden I am informed that the T.V panel is defective. Mr. Avnish also told me that it’s no use to repair the panel as it will cost almost 3/4 of the price of the T.V set and never gave me the exact estimate. Also he kept on offering a new T.V on which he assured me to get a good discount. I suspected that something is wrong and so I told him to send my T.V set back to me. For almost 15/20 days he did not send the T.V set back and in spite of calling him so many times no satisfactory answer was received.

In the mean time thrice I got a call from their delivery van driver that he is delivering the set but never came. On 3/01/2011 when only the servant was at home the delivery van came with my T.V set and delivered it to my place when nobody was at home except for the servant who cannot verify if the set is in as it is condition or not. The delivery man came and hung the T.V on the wall and went away.

After a few days I noticed that the panel is cracked from the inside and as I was busy in my son's marriage I called the Mr. Avnish of Micro services and told him that the panel is damaged at the service centre. Aparently, the T.V had a problem with the power supply but due to mishandling of the set the panel was broken by there engineers or the delivery man. First he denied and when I threatened him to take legal action he agreed to send his engineers to verify the damage to the T.V panel. Mr. Sofiyan and Mr. Rehmat Khan visited on 15/02/2011 and verified the damage caused to the panel and also took pictures to show to their superiors.

After few days Mr. Neeraj Mishra (Branch Service Manager) of Philips called me and as usual first denied of any fault of theirs. After a few phone calls and writing to him that I will be forced to take legal action he agreed to visit personally with the engineers of Micro Services to once again verify the damage to the T.V Panel and Mr. Neeraj offered me to compensate for the damage caused to the panel by offering substantial discount for the model I select of any Philips T.V. But after I selected a model he was quoting me the same price as is offered by one of their own dealer in the market.

Apparently, Mr. Neeraj and Philips never wanted to compensate me and wasted my time to harass me to no end. I have gone through tremendous mental agony as the Cricket World Cup is on and I don’t have a T.V in my living room and my entire family is upset about the whole episode.

I request your esteem forum to take this matter up with the Philips Company and help me to get the panel of my T.V replaced by the company at their cost and also penalise the company for all the harassment and metal torture caused to me and my entire family.

Awaiting your acknowledgment and advise.

Thanking You,
Naresh Jain,
9/24 Shyam Niwas,
Off Warden Road,
Mumbai- 400026
Cell no. +[protected]
e-mail id: [protected]@gmail.com

They are the worst company to order from. The customer service is horrible. I order 2 NEW PHONES and I received one new phone and 1 OLD phone. I order the Phillips phones. I called and spoke with to them. They told me I had to pay, send it back, and they will credit me AFTER I give them "proof" I paid them money. Excuse me, why do I need to show proof if you can clearly, see UPS delivered it? Also, they continually hung up on me and would not help me. They needed to send me a label so that I was able to send it back to receive a phone, I ordered. Which was new! I have never dealt with with a company as horrible as they were. Also, it seems to me they hire people from across the seas, because you can barely understand them until you ask for a supervisor. They all work from home, therefore, this is why is difficult for you to speak with anyone else. They are thieves! This was a mistake on their end! Not mine. I understand if I called them to tell them I did not like it. I would do whatever was needed, but this is not what happened. THEY SENT ME T HE WRONG PHONE! With someone else name in and a lots of dialed numbers! I will do all I can to let everyone know to never buy from them! They are absolutely horrible and need to revamp their customer service! I could teach them a thing or two about how to handle customers. Normal customer would not have to worry about returns on with the company made a mistake. I work hard for my money and I do desire to spend more money to get a problem resolved. This is a scam! They even had the nerve to tell me to call them back when I at UPS and "tell" them how much I am spending. How stupid! What if IT is after hours? I thought you needed a receipt/proof? If that is the case pay for a shipping label to all the customers you made a huge mistake with. Horrible! Do not buy from them! I plan to send all of the crap I received from them and take the 15% loss! It is way better than keeping something from them! DEVIL! HORRIBLE! THIS IS NOT A U.S. Based company! Beware!

So about 6 months ago I contacted Philips about replacing/repairing my Home Theater System with DVD Playback. They agreed to replace it, as long as I emailed them proof of purchase. After spending 2 days finding my proof, they told me I could pay to ship my old system back to them, or they would ship me one, but I would have to give them a credit card number for insurance if they didn't get something back from me. So I did the credit card way, I got the new system in the mail, and hooked it up at home, it did the exact same thing as the old system, the fan made alot of noise, and there was a constant ringing noise coming out of it after you turned it off. And the replacement did the same thing... I was pissed... I called and told them i'm going to just send the replacement back b/c it even sounded worse then the one I had. After that I didn't even call them again. Now i've had a Philips LCD TV for about 2 years now, and it just started acting up. So I called them today and explained that when the tv is on, the volume controll goes all the way down, and it sits there with the volume bar on the screen. The buttons are not sticking, the controller isn't stuck. I just keeps doing it, then I have to move the tv around a bit, then it'll stop for a few mins, then start it again. SO FREAKING ANNOYING! So I explained this to them, and about the other product I have that i'm not pleased with. The guy couldn't do anything for me, so I asked for a supervisor. Waited on the phone for about 10 mins waiting for them, and he gets on there and tells me the same thing about the warranty being out on it. So I started to explain the other issues with the other product I had, and that it never got fixed. I started explaining, and I had to ask if he was still there... like he was mocking me to another person, or not even paying attention to what I was saying. I was so pissed off. So I said thanks for nothing and hung up. I have a stereo from them, from about 15 years ago which I love. What the hell happened to them as a company in all that time? Is there someone I can call, like the president or CEO of the company, someone that would actually give a ### about what their customers say or think about their company. Someone has to be caring about unhappy customers spreading word of mouth about the ### service to other people.

This happened on 26th Jan, 2011.

I bought the product (rice cooker HD4751) on 21st May, 2010. But the battery for the display had already runs out, is that suppose so short battery life that philips put into their product? I undrstand that the warranty is valid for 2 years. But for my case, only 8 mths that I need to bring the item to philips' destinatied service centre for a battery replacement by myself in person?

I found that this is absolutely ridiculas! A brand new product that i bought from "Jusco" which i suppose this shop is an official dealer of your company's product, it turns out need me to bring along the rice cooker to your company's destinated service centre for a battery replacemeTont within just 8 mths? Look, it is not a mp3 player, is a 1Litre capacity rice cooker!

Any of philips representatives could tell me that I bought at Jusco which is not the official dealer of their company's product? Or I shouldn't bought philips item from Jusco in the first place to avoid such kind of situation? OR WHICH OFFICIAL DEALER SHOULD i BOUGHT FROM IN ORDER TO AVOID SUCH CASES?

This happened on 26th Jan, 2011.
The customer service representative from Philips HK (Mr. Ken Yip; directline: 2945 5610), called me & provide the solution is either the customer go to their destinated service centre with the faulty product in person or they can send courier to collect & return the product to me but need me to compensate all the courier cost. Then I asked how much would be the courier cost, his replied is needed to check & revert since it will depends. And I asked for another customer representative that I can speak with, he told me that the manager (Ms. Tiffany Chan) was out for meeting & he is the highest authority person in-charge at that moment, he refused to transfer me to speak with any other customer service representatives. I found that this is non-sense & ridiculas. After about 5mins non-sense coversation with (blah...blah...no...not..blah blah..couldn't...), I couldn't hold my temper & start speak with some rough language, then he hang-up my call.

After he hang up my call, i tried to call the direct number [protected]) that Mr. Ken Yip provided to me, the first time is no one pick-up for about 30 seconds ringing time, the 2nd call i tried, the result was I heard someone picked up the receiver then hang up with incredibly strong force, same result for the 3rd call.

Then I tried the general line [protected]), the 1st call & the 2nd call were have the same result. Finally someone pick up the call & start talking, I explained my case & I request for another customer service representative (from the voice, I doubt that this is Mr. Ken YIP). I asked him what is his name, he told me that his name was Mr. Wong. After a few minutes, he passed me another customer service representative (Ms. Liu). She had recorded down my case, & she asked me to fax the invoice receipt to her & she will follow-up with my case & revert to me asap.

27th Jan, 2011
I received a call from the Philips customer service manager (Ms Tiffany Chan), she explained to me that for the rice cooker case, customer had to at least compensate for 50% of the courier cost, this is the best offer Philips customer service can provided. Then I asked how much for the courier cost, her reply was HK$90 per trip, total as HK$180 for collect & return the item. According to the figures, the customer has to compensate with HK$90.

I told her that this is not an acceptable solution for my case. Her reply was this was the best offer from them. After a few conversations, she told me the best offer was at least the customer to pay for HK$50 in order to make the things done. My reply was I will take this offer in mind & wait until Ms Liu give me the latest updates from their company.

Then I asked how about the case with the hang-up call cases, I really found that it is non-sense customer service (that Mr. Ken YIP) provided which I had been gone through. Her reply was they will listen back to those phone conversation records & do some internal investigation. I requested for a revert on the investigation result, she refused to give me any reply on that. I doubt that the bad attitude issue will then been covered up. It will never had the truth.

I really wish that Philips, please reviewed the customer service standard, it is totally disappointed your valued customerssss.

Mr. Lam