Photobox
Reviews and Complaints

You are not the first, it appears this is a common problem this year with calendars. What is going on...poor quality calendar with wrong days dates and year. Cant get any thing worse with a calendar.
You could as a company and as a gesture of good will refund customers monies however send new calendar.

Terrible quality canvas print! Nothing like what it said it will look like on the website! So far they have not responded to my complaint to do anything about it!

ORDER DETAILS:

Tracking number: FJ971217455GB

Order number: [protected]

Order date: 31/10/2023

Very disappointed with the quality and colour reproduction but more importantly many of the photos have been reduced in size such that heads and many important aspects of the photo have been clipped off.

Steve

[protected]

Photos delivered and 3 of them are partly shaded with a line across. The others in the order are fine. The photos were delivered yesterday 19/11/22. Ordered from yourselves before with no complaints. Just very disappointed.

Agree to all. I placed my order back in Feb. 2013 and still have not receive it. Got the voucher from Living Social spent $79 and end up with nothing. Contact Photobox and got all sort of excuses like those above, so stressed. Contact Living Social, they said they can't do anything about it because the deal is over and expired. Stay away from these companies.

i put my order 0023441 in on 28th March 2013 and its now september and i have recieved nothing. I have emailed 9 times and have not had a response. I was told it would be a proiority. Trent seems to have the same answer all the time.
every print i have sent to get done has taken anywhere from 6 to 8 months. Its ridiculous. I will never recomment them

Order no. 0022841, 80 page photobook, uploaded on the 17/2/13. Have contacted this company every week for 6months by email and phone, each time told order was in production and I would receive it within 10 days...I am still waiting...even though told was put in priority. Yes TRENT seems to be about but doesnt seem to do much work.
Some one must be able to approach this company as there are to many of us complaining for it to be ignored.

I ordered a canvas through My Photobox back in August 2012 (voucher bought via Ourdeal). 9 months later and it still hasnt arrived. I contacted their 'live help' numerous times with the only answer being they will investigate. A couple of months back i received an email saying they had missed a heap of orders and were sorry and would go through the backlog and ensure that my order was sent (and their name has changed to 'Snappy Sumo') A few weeks later i received another email (from Trent!) saying they were unable to print my order (which is a single photo on a 1mx75cm canvas), and they would issue me a new voucher and refund the delivery amount. Again i have been contacting them asking where the voucher is. And surprise surpirse no answer. I've finally had enough and asked OurDeal to refund the value, which they will do, however i lose 9 months of chasing up and the $15 delivery amount i paid direct to My Photobox/Snappy Sumo. Absolutely apalling customer service and I recommend everyone to stay away!.

I will take further to VCAT. I will send a letter and screen shots of emails and online chats.
I got to speak to Trent and his Manager, Jason, on April 10, but he wouldn't answer any of my questions (he's Chinese and doesn't speak english well). After five minutes of trying to explain what wanted, I got hold of Jason (Manager). I gave him to short and to the point version of the story and he was actually okay and seemingly helpful (they're good at that!). I decided to give him another chance, he was to call me back later that day with a definite date for delivery. He never called but I did get copied into an email to his printing people asking them to please contact me to sort it out.
Anyway, the promised that I will receive my product in 14 days but now I'm sitting here trying to get on to them again as the product did not come.
As I told this Trent bloke, I don't care about the print anymore, I don't even care about the $70 odd dollars I spent on it. They've pissed me off and I won't let them get away with it...too many people are getting conned by these people.
FYI - Phone numbers - [protected] and [protected]. These are the numbers I got through on.

I haven't yet taken it further but I've got a letter and screen shots of emails and online chats ready to send to VCAT.
I got to speak to Trent and his Manager, Jason, on April 10. I gave it to Trent. But he barely understood anything I was saying and wouldn't answer any of my questions (he's Chinese and doesn't speak english well). After five minutes of trying to explain what "I want to speak to whoever is in charge" actually meant, I got hold of Jason (Manager). I gave him to short and to the point version of the story and he was actually okay and seemingly helpful (they're good at that!). I decided to give him the benefit of the doubt, he was to call me back later that day with a definite date for delivery. I didn't get a phone call but I did get copied into an email to his printing people asking them to please contact me to sort it out.
Any hoo, the promised 14 days have again been and gone and now I'm sitting here trying to get on to them again.
As I told this Trent bloke, I don't care about the print anymore, I don't even care about the $70 odd dollars I spent on it. They've pissed me off (and almost everyone else it seems!) and I won't let them get away with it...too many people are getting conned by these people.
FYI - Phone numbers - [protected] and [protected]. These are the numbers I got through on.

My order #0012470 which was placed on 14/09/2012 and not yet received, I too have received the same excuses and lies about items having to be printed overseas and that they had notified customers of the delay.
Also spoke to Trent via online chat and there has been no follow up and I am extremely annoyed! Has anyone managed to take this further or to get some sort of compensation?

I placed an order back in May 2012. I had bought a voucher from Cudo. Months went by then I decided to follow it up. I got on to the online chat support and was speaking to a seemingly helpful person who assured me that my order had been received but had been delayed. It was to be printed, sent and I would receive it within 14 days. Guess what! 14 days past and nothing received.
After a few backwards and forwards emails to various contacts, I eventually got on to this "Trent" character. He informed me that my order had in fact been cancelled not long after I submitted it (contrary to the story I got from the previous contact). Apparently the cancellation was due to a formatting incompatibility issue.
Once I threatened Trent with taking the case to consumer affairs, he got me to upload the image for print with the assurance of it being a priority print. This correspondence occurred in November 2012. And guess what! Still haven't received it!
Does anyone have any contact numbers for these people? I'd love to talk to this Trent bloke. My three emails this week have gone unanswered!