Pink Lily
Reviews and Complaints

As I delve into the world of Pink Lily, I find myself navigating through a sea of mixed reviews. Some customers express delight in the trendy clothing and efficient service, while others recount tales of disappointment and frustration. It's evident that Pink Lily's offerings have sparked both joy and discontent among its patrons. The allure of chic styles and affordable prices seems to be shadowed by concerns over quality, sizing discrepancies, and return policies. While some shoppers revel in their Pink Lily finds, others lament the challenges faced with returns and product discrepancies. As I reflect on the diverse experiences shared by customers, I am reminded that the world of fashion is a realm where personal preferences and expectations intertwine with the realities of online shopping. Each review, whether glowing with praise or tinged with disappointment, adds a layer of complexity to the narrative of Pink Lily's brand journey.

I can honestly say I think so highly of all the people involved with Pink Lily. I've had many experiences from either customer service with a live person to emails back regarding my purchases. If the quality of an item was damaged when delivered, they gave me the option for a full refund or gift card. If a piece was missing, they sent another one asap. If I wanted to change a size before my item was ready to ship, they are happy to do so. I love the videos they have with most items available, it always helps get a better feel for the pieces. If an item didn't meet expectations, I can return for a gift card and I hope that soon a full return will be in their future with their business now growing and blooming.

Last year I could barely afford Pink Lily - now this year all I find myself doing is shopping at Pink Lily because I can and want to! I don't even bother going anywhere else anymore because of how fantastic the team is, the shipping, the sales, selection, colors, etc. I had one hiccup and did not receive an item once, within just a couple of hours they contacted me back and got it all sorted out. That's amazing customer service to me. I will be a loyal customer for a long time! I follow the CEO Tori on social media and she is the absolute best. I feel so informed and it helps me make better decisions about my purchases - not all boutiques have that luxury. Can't wait for the holiday collection to go live tomorrow

I have followed and shopped Pink Lily on Instagram for years -- ever since they were just an online store! I've loved watching them grow into this massive business with their incredible CEO (#girlboss) and love following all of their models and influencers. I would say 75% of my closet is Pink Lily and I recommend it to all of my friends! I recently bought two of the same exact dresses on accident that were final sale. The dresses didn't fit and I was stuck with what to do with them! The Pink Lily customer service team allowed me a one-time courtesy exchange for store credit. I am so thankful for their service and understanding. (Sometimes my aggressive online shopping during a pandemic backfires. ;)) Thank you PL!

I gotta say, I'm not impressed with Pink Lily. I mean, just look at all these reviews - they all seem fake to me. I bet half of these people work for the company or are getting paid to say nice things about their products. I mean, come on, who really loves a hat from Pink Lily? I used to work there, and let me tell you, the inventory is a mess. There's not a single hat in that warehouse that's worth buying. I even complained to the owners and managers about all the damaged hats we had in stock, but nothing ever changed.

And don't even get me started on that lady who wrote a positive review about her Pink Lily hat. She's either lying or she's crazy. There's no way she actually likes that hat. I mean, have you seen the inventory? It's a disaster. And if she really is a customer, she's probably fuming right now.

Honestly, I think this company is a scam. They're just trying to cheat people out of their money by using fake reviews and selling crappy products. It's not right, and it should be illegal. I wouldn't recommend buying anything from Pink Lily - you're better off spending your hard-earned money somewhere else.

I recently made my first purchase from Pink Lily after years of eyeing their pieces. I was super excited to finally get my hands on their comfy style jeans that I've been searching for forever. I ordered three pairs of jeans in size 5, which is my true size. I was hoping that they would fit me perfectly, but unfortunately, that was not the case.

Out of the three pairs of jeans that I ordered, only one fit me perfectly. The other two were either too snug or wouldn't come up past my hips. I was really disappointed because I was expecting them to be boyfriend/girlfriend style, which is supposed to be comfy and slouchy. I decided to keep two pairs and send back the third for a larger size.

When my larger size came in the mail, I was really hopeful that they would fit me better. But to my dismay, they were no different than the last size. They still wouldn't fit over my hips, and I was really disappointed. I decided to wear one pair for the first time yesterday, and after just five minutes of wearing them, they ripped all along the inseam. I couldn't believe it!

Overall, I'm really disappointed with my experience with Pink Lily. I was hoping to find the perfect pair of comfy jeans, but unfortunately, that wasn't the case. I would advise anyone looking to buy from Pink Lily to save their money and spend a little more elsewhere.

Pink Lily is a website that sells clothes and accessories for women. I recently made a purchase from them and I have to say, I was impressed. The website was easy to navigate and the selection was great. I found exactly what I was looking for and the prices were reasonable.

The shipping was fast and my items arrived in perfect condition. The quality of the clothes was excellent and they looked just like they did on the website. I was very happy with my purchase and I will definitely be shopping with Pink Lily again.

One thing I did notice was that there were a few spelling errors on the website. It wasn't a big deal, but it did make me wonder about the attention to detail of the company. However, this did not affect my overall experience with Pink Lily.

Overall, I would highly recommend Pink Lily to anyone looking for trendy and affordable clothing. The website is easy to use, the selection is great, and the quality of the clothes is excellent. I will definitely be a repeat customer.

This company is just terrible. Their products are super expensive and not worth it at all. It's almost impossible to return anything, and if you look on Facebook, you'll see that there are a lot of truthful reviews that don't match up with the good ones on here. Pink Lily has even disabled the option to post issues on their Facebook page, which is really suspicious. They did this a few months ago when people were complaining about their products falling apart after just a few months. My jeans, which were really expensive, fell apart after just five months. They say they care about their customers, but when you try to contact them, they don't respond. And now they're not even available for messenger on Facebook. This company is just so shady.

I just got my hands on two sweaters from Pink Lily's $20 sale and I was super excited to wear them. However, on the first day of wearing one of the sweaters, I noticed a big hole in the collar. I was bummed out, but I knew that since it was a promotion, it was a final sale. Despite this, I decided to take a picture of the damage and reach out to customer service. I sent an email over the weekend and was pleasantly surprised to receive a quick response the following Monday.

I wasn't sure if Pink Lily offered replacements for final sale items, but to my delight, they offered me a replacement sweater or store credit. I opted for the replacement sweater and they shipped it out the very next day! The material of the sweater may be a bit more delicate than I initially thought, but it was so cute and soft that I couldn't resist. I'm really happy with the customer service that Pink Lily provided me with. I've ordered from them before and I've always loved their stuff!

I've seen some people complaining that they couldn't return sale items, but I've never had any issues with that. It's always been clear to me on the site that sale items are final sale. I really love Pink Lily and I'll definitely continue to support them!

I am so disappointed with Pink Lily. I ordered something and wanted to change it right away, but they told me I couldn't. I was like, seriously? Then I got my order and it was so small I couldn't even get it on my body. I tried to return it for store credit, but they said I couldn't because I used a code. What the heck? Now I'm stuck with something I can't wear and I'm out of money. I used to shop here all the time, but not anymore. I'm going to tell all my friends who blog about fashion on Instagram how bad this store is. They need to learn how to treat their customers better. Don't shop here if you want good customer service.

out there that have better sizing and quality.

I've had a mixed experience with Pink Lily. At first, I was drawn in by their cute clothes and trendy styles. I was new to online boutique shopping, so I jumped right in and started buying all kinds of stuff. However, when I received my items, I was disappointed to find that the Large tops never fit right and the dresses were too small. I was concerned and thought maybe they sewed a medium tag in my clothing - sounds crazy, right? Well, I went online and found that some other girls were having the same problem with tops not fitting.

Then, I went on their Facebook page and saw all these happy Pink Lily shoppers in their new outfits. But, they were saying how much they weigh and their size, and you really have to read the description of the item. Their large is really a medium, and Tori even made a comment that plus size models just didn't work out on her site. Well, what does she consider plus size? It's frustrating to see that they don't cater to a wider range of sizes.

So, I decided to do some research and found other boutiques like Tennessee Jane, Nanamacs, Tarah Sutton, and Drop the Walls. I ordered from several of them, and their large sizes all fit perfectly. One dress that I bought from Pink Lily even squeezed my boobs, but when I bought the same exact dress from a different boutique, their large fit perfectly.

Overall, I think Pink Lily has cute clothes, but their sizing is inconsistent and their lack of inclusivity is disappointing. If you're going to shop there, make sure to read the description carefully and do your research to find other boutiques with better sizing and quality.

I absolutely adore Pink Lily clothes! They are of great quality, unique, and so cute! I recently made two orders during their Black Friday weekend sale, and boy, was it a wild ride! They had tens of thousands of orders come in, which I can only imagine was super stressful for them. Despite the chaos, both of my full orders went through, and I was thrilled! However, things started to get a little confusing when I received follow-up emails stating that two items were actually out of stock and that I would be refunded for them. I was a bit puzzled because I had received confirmation emails that everything had "shipped out" already.

I decided to reach out to their customer service team to see if they could help me out. I asked if I could purchase one of the same tops that was suddenly "out of stock" in a different size (which was in stock) for the same price I did on Black Friday. At first, the representative couldn't do much for me, but once I explained the situation further, she was incredibly helpful! She issued me a discount code that covered the shipping charge I would incur and the discount I previously received, making the top the same price as it was when I ordered it. I was so impressed with their customer service!

Overall, I had a great experience with Pink Lily, and I would definitely recommend them to anyone looking for cute and unique clothing. The only reason I docked them a star is because the initial situation was super confusing, and they shouldn't have said everything had shipped out if it hadn't. But, hey, mistakes happen, and they more than made up for it with their excellent customer service!

I recently made a purchase from Pink Lily and I have to say, it was not a great experience. Although they had a lot of items that I had been searching for, I quickly noticed some red flags. For one, some of the items were marked as final sale, but only because they were half off. These same items were currently being sold at full price on their website and were not marked as final sale. This made me a bit hesitant, but I decided to take a chance and make the purchase anyway.

I placed my order on a Sunday evening and was surprised to receive a shipping confirmation email and tracking number the very next morning. However, the email made it seem like my entire order had shipped, which was not the case. I also had to pay extra for tracking, which was a bit frustrating. There was a note at checkout stating that if I didn't pay the extra fee, they would not be responsible for lost or damaged items during shipment.

By Wednesday morning, I received a package on my porch. I was disappointed to find that only two out of the three items I had ordered were included in the package. The two shackets I ordered were huge and unflattering, despite using their size chart to determine my size. The quality was also lacking, with thin and itchy material. Unfortunately, these items were marked as final sale, so I couldn't return them.

When I contacted customer service to inquire about the missing item, I was told that it could take up to 10 days to be ready for shipping because it was a custom graphic. However, my confirmation email did not indicate that my order had partially shipped. I asked to cancel the item since it wouldn't arrive in time, but was told that it had already been processed and couldn't be canceled.

Overall, my experience with Pink Lily was not a good one. I learned my lesson and will be shopping elsewhere in the future. While it was my mistake to order from a company with such a bad return policy and final sale items, I won't be making that mistake again.

I've bought stuff from Pink Lily a few times now and I gotta say, they're pretty good. Shipping is usually pretty quick, even with the free option. I've liked everything I've gotten, even though some of the sizes were a little off. Like, I ordered six tops and sweaters and all of them were bigger than what the models were wearing or what the size chart said. According to all that stuff, I should be an XL, but I could have gone with a Large for everything. They still looked good on me, but they were definitely more baggy than I wanted. I couldn't return anything because it was all on sale, but I wish they would let you exchange sizes at least. Like, I get not giving refunds, but come on, let me get a different size if I need it. The first time I bought something, I got a sweater that was too big and I tried to exchange it, but they said no. They did offer me a store credit though, which was nice, but I would have had to pay for shipping again and I didn't want to do that. Customer service was pretty good though. They fixed a discount code issue for me and gave me a store credit for a missing free item. One thing to keep in mind is that all the stuff I've gotten has been hand wash and line dry only, so be ready for that.

Pink Lily is not a good place to shop. Their customer service is terrible and there is no phone number to call if you have any issues. The sizing is not accurate and can be very misleading. I ordered several items and they all turned out to be too small. The company tries to trick you into buying clothes and when they don't fit, you can't get your money back. Instead, they give you E-credit which is useless if you don't want to buy anything else from them. I spent almost $300 and now it's just sitting in my account with no real refund. It feels like the company is defrauding customers.

I have been shopping online for a long time and this is the first time I have not been able to get a refund. It's very unexpected and disappointing. I don't understand why they would do this to their customers. If I am disappointed with my first order, why would I want to buy anything else from them again? It's a waste of time and money.

To make matters worse, it has been almost a month since I sent the items back and I still haven't heard from them. This is unacceptable. I don't know what's going on and I don't know when I will get my money back. It's frustrating and stressful.

Overall, I would not recommend Pink Lily to anyone. Their customer service is terrible, the sizing is not accurate, and they don't give real refunds. It's a waste of time and money.

I've been seeing Pink Lily all over my Instagram lately, so I decided to give them a try and ordered a couple of dresses and a jersey jumpsuit. Let me tell you, the shipping took SO long to get to me, and I live outside a big city in the Northeast. When I finally got my package, I was hit with a really strong smell that was super toxic. It was honestly one of the worst smells I've ever experienced.

But the worst part was the construction of the clothes. It was just terrible. I was so disappointed with the quality of the garments. I tried to return them right away, but guess what? They only offer store credit. Why would I want to buy anything else from them after this experience?

I don't know what Pink Lily is doing with all the money they're spending on influencers, but it's definitely not going into their products. It's a shame, because I really wanted to like this brand. But unfortunately, I won't be shopping with them again.

I recently had an experience with Pink Lily and unfortunately, it was not a positive one. I was excited to try out their clothing and placed an order for a dress. However, when the dress arrived, I was disappointed to find that it was the wrong size and had a tear in it. To make matters worse, the correct size was sold out.

I immediately reached out to Pink Lily to request a return and was surprised to find out that their return policy is not very user-friendly. As someone who had never purchased from them before, I was not aware of their policy and was disappointed to learn that I could only receive store credit or a gift card, even if I requested a return the very next day after receiving the item.

I understand that companies have policies in place to protect themselves, but I feel that Pink Lily's policy is not fair to their customers. It's like pulling teeth to get my $46 back and it's frustrating to have to settle for store credit when I was expecting a refund in the same form of payment.

To add insult to injury, the quality of the material on the dress was cheap and lacking in quality. I was disappointed with the overall experience and am hesitant to spend money with Pink Lily again in the future.

If Pink Lily were to change their return policy to make it more user-friendly, I might consider giving them another try. However, until then, I will be taking my business elsewhere.

I placed an order on Pink Lily's website on December 20th. I was excited to receive my "customized - made to order" item before my trip on January 15th, as the estimated shipping time seemed to allow for it. Unfortunately, only part of my order arrived - a scarf that sheds badly and I'm not sure if I'll ever wear it.

I received an email on December 26th stating that my sweatshirt had shipped and the tracking information was attached. However, after checking the tracking information, I noticed that there was no movement or updates. I reached out to Pink Lily twice to inquire about the status of my order, but all I received were replies stating that they use a bulk mailing process and that I'll be notified once it has really shipped.

Today is January 12th and I'm still waiting for my order to arrive. There has been no movement on the order and no updates. I'm starting to feel frustrated and disappointed with Pink Lily's service. I wish I could cancel or return my order, but it seems like that's not an option.

Overall, I'm not satisfied with my experience with Pink Lily. I don't plan on ordering anything else from them in the future. It's a shame because I was really looking forward to receiving my order, but it seems like they've let me down. Fool me once, shame on you Pink Lily.

So, I just bought a couple of hats from Pink Lily and I gotta say, I'm not too happy with my experience. I know that COVID is causing some delays with shipping, but USPS has lost my packages a few times now and it's starting to feel like a pattern. I reached out to Pink Lily to ask how long I should wait since my package hasn't moved or updated in 7 days, but all they did was send me a generic email that they probably send to everyone. I replied back and explained my situation, but they pretty much told me that it's not their problem anymore since they already shipped the item out. They even suggested that I contact USPS to figure out where my package is! Can you believe that? I'm so shocked and upset that a retail company would treat their customers like this. I highly recommend that you don't shop here because they clearly don't care about their customers.

I gotta say, I'm not too impressed with Pink Lily. I reached out to their customer service team and it took them a hot minute to get back to me. And when they finally did, all they suggested was to track my order using their system. Like, duh, I've been doing that already and my order is still nowhere to be found.

I was really counting on my items to arrive in time for an event I had this weekend, so I shelled out some extra cash for shipping. But apparently, my items haven't even left the city they were coming from yet. What a bummer. And to make matters worse, I wasn't even offered any compensation for the cost of shipping.

Honestly, unless you have all the time in the world to wait for your order to arrive, I wouldn't bother with Pink Lily. Their customer service is seriously lacking and it's just not worth the hassle. I'm just crossing my fingers that my stuff fits and is good quality, because I'm not holding my breath for any help from their team.

I recently ordered from Pink Lily and I have to say, the quality of my order was very good. I received 6-7 items and they all looked great. The best part was that my order came super quick. I ordered on a Thursday night and had it in my hands by Monday. That's some fast shipping!

However, there were a couple of negatives that I have to mention. First, the return policy is terrible. I was aware of this before I placed my order, but it's still frustrating. One of the items I received, a tank top, did not fit at all compared to the online measurements and other reviewers. The other item, a dress, was a different color than what was shown in the picture. It was more of a putrid green in my opinion. The sizing was great on both items, but I still wanted to exchange the tank top for a different size and return the dress. Unfortunately, Pink Lily only allows exchanges for sizes, not colors. So I would have to pay for shipping again just to exchange the same product in a different color. That's just plain silly in my opinion.

Another negative is that Pink Lily makes you pay for returns. This seems crazy to me. I rarely see companies that make you pay for returns these days. It's just not a good way to treat your customers.

Overall, I loved 4 out of the 6-7 items I received from Pink Lily. However, because of the terrible return policy and the fact that they make you pay for returns, I will not be shopping here again. It's just not worth the hassle.

So, I bought a sweater from Pink Lily, and it was way too big for me. I wanted to exchange it for a smaller size, but they wouldn't let me. I tried to reorder it, but it was sold out. I had to pay for shipping both ways, and they wouldn't give me a refund. Instead, they gave me a store credit, which I tried to use later. But when I tried to use it, they charged my debit card instead. I tried to contact them by phone, but I couldn't get through. So, I sent them an email, and they said they would cancel the order. But they didn't. They shipped it anyway. When I asked them to use my store credit, they said no. The quality of the sweater wasn't that great either. I think I'll stick with Amazon and Nordstrom from now on. They have free shipping and better customer service.

So, I bought a bunch of tops from Pink Lily, and I was pretty excited to get them. But then, I waited for a week and a half, and my package still hadn't shipped. I had to reach out to them to see what was going on, and they told me that most of the items I ordered were out of stock. They said that the rest of my order would ship the next day, but I was already feeling pretty frustrated.

I decided that I didn't want the items anymore, and I asked if I could cancel my order. But they told me that I couldn't because it was already set to ship. I was pretty disappointed because I didn't like the things anymore, and the whole process had been so painful.

Finally, after two more days, my package shipped. But when I received it, I didn't even open it. I sent it back right away because I didn't want it anymore. But even after I dropped the package off, it took them six more days to give me a refund. And to make matters worse, they only gave me a gift card instead of refunding my credit.

I know that mistakes happen, but this whole process was just so frustrating. I really wanted to support a small business, but I don't think I'll be ordering from Pink Lily again.