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I have owned this business for 37 years. My brother-in-law was my business manager for 22 years until Dec. 10, 2008. He died on Jan. 1, 2009 after a 17-year battle with prostate cancer. Eleven months before his death, he signed a 4-year lease with Pitney Bowes for a DM100 Postage Meter. The lease payments total $1, 405.52 a year ($117.13/month) which represents 62% of our annual postage expense! He wasn't well when he signed the contract and I don't believe he fully understood the details.
In the months following his passing, I reviewed the last few years of his work and discovered this unreasonable lease. On several occasions I have contacted Pitney Bowes Customer Service to ask if I had any options to lower what I considered an excessive lease fee. Nobody was helpful.
Today the Pitney Bowes website promotes the DM100 to new users as being free for a 2-month trial and then $34.99 for 12 months. This monthly cost is $82.14 less than we are paying! I have 24 months remaining on my current lease.
We have been a loyal PB customer for over 20 years. As each lease comes to a completion, a sales rep shows up and says our meter is obsolete (no longer supported) and that we must replace it with a current model. I feel that this time we got screwed. How can the prestigious Pitney Bowes continue to prosper when they treat their customers in such a manner?!
I want to caution anyone who is considering entering into a lease agreement with Pitney Bowes to thoroughly understand what they are signing and negotiate with zeal. Also, be aware that there are a half dozen other companies that can also provide postage meters. Compare! I only learned this fact recently.
half the people, that work at pitney bowes is ###ed. thats why they have so many issues. the management is rude, liars and they think there superman.
Maybe you should proof read your posts before calling someone ###ed. Also maybe try capitalization. If you're going to complain about a company at least make yourself look educated.
I am sorry for your loss. However, a lease is a lease and must be settled but the estate or paid in full. Lesson learn on "leases", read the terms and conditions and do not blame a 90 year old AMERICAN COMPANY. ALL oher meters are made overseas...
Watch Diane Sawyers made in America if you doubt the impact of support own country.
I am having my own bad experience with pitney bowes. I have a rental agreement with them and I have gone from bad problem with a meter to accounting errors. Their record keeping caused my account to be sent to a collection agency. Here is some background. I paid rent on the first meter for a full year without having use of the meter. The support team was unable to help and they finally determined that the equipment was defective and I returned the meter. They attempted to accommodate me by sending me a new meter and reducing my monthly rental. I sent them a check in April 2012 and never heard from them again. Their telephone representatives are terrible and I was assured that nothing was owed. When I check my account on line, it did not show that a payment was due. In January 2013 they took three payments out of my bank account in two days. I always paid monthly. I had to remove my debit card from the account because they planed to take 8 payments out of my bank account in January. When I spoke to a representative back in January 2013, I thought that they acknowledged their error and was allowing me to make up the payments by paying double payments each month. I have paid double payments each month and now that I am a few months away from being current, they turned my account over to a collection agency and requested that I return the meter. I told them that I would return the meter back in January and I was discouraged from doing that because we have a payment plan. I am more than happy to pay them the $60.00 that I owe and return the meter with the return service they finally sent. I can say from my experience that they are great liars and are not the kind of people to do business with.
I have been an Office Manager for over 20 years and have never had an issue with a vendor like Pitney Bowes. We acquired a company with a lease from Pitney Bowes. I need to break the lease due to we already have a machine in place with another company. For months I have requested bill that is broken out to cancel this account. I am still waiting 5 months later. I have spoken to a multiple people at the company and continue to get the run around. I will never use nor recommend this company to anyone.