PlayerAuctions
Reviews and Complaints

I purchased an account on January 4, 2018 and everything seemed to be fine up until 5 months later the owner reclaimed the account. I messaged the seller and received no response so I filed a dispute. I emailed playerauction regarding this dispute pretty much every day and I would get either a copy paste response or none at all. Eventually they told me the dispute takes 3 days to reach a decision so I provided evidence to support my claim. The dispute was closed within the day it was escalated to playerauction and it was in favor of the seller without no information as to why. So I emailed them again trying to understand the situation. Eventually i was told it was because I failed to provide enough evidence and unfortunately they could not reopen the dispute. I argued with them for days about this because it was not fair. I ended up on a website called sythe.com where I spoke with one of their representatives who really tried to help me he even seemed to get the case re looked at. I provided even more evidence to where the game publisher said that the game account had been reclaimed and the email [protected]@outlook.com was not attached to a game account. Their response to that was that email was not the same email used in the transaction. I didn't understand what they meant and found the email for the transaction back in january. The difference they were speaking on was the email for the transaction was [protected]@hotmail.com which is the same thing. I could easily get an email from the game publisher stating that email was not attached to a game account and the account was reclaimed. But they did not want to give me that chance and my spirit had been broken at the time. I felt as if I had been fighting a battle I was meant to lose and I was guilty until proven innocent which I don't think is fair seeing as the seller has been unresponsive during this whole event and he isn't held accountable. If they had provided better communication in the beginning and worked with me I would have been able to provide ample amount of information towards my claim. Overall I am just disappointed with the outcome and wish they would look into my issue clearly and more effectively. I shouldn't have to go to a forum to get things done, their support staff should have been able to provide proper customer support. I have done everything I could and if they would be willing to take an email from the game publisher stating [protected]@hotmail.com is not attached to a game account I could provide that. But frankly I shouldn't have to since hotmail and outlook is the same thing. Plus it was the seller's error since I messaged him through discord (which I am sure holds no weight to my case) telling him that the hotmail email was not working and he said put outlook instead. I hope they see that I have gone through some lengths to support my claim and provide me a credit for the purchase.

https://gyazo.com/952e4e4757ae8fd1c632143ece44c2ea

https://gyazo.com/85dee2844e3e2dcc83040d6c5c83ba1a

https://gyazo.com/cbcfee59ff3cff977473449ec6928d8d

https://gyazo.com/56761e978da60840d0f1b03d9da123da

https://gyazo.com/b357fe977fed4570e66f09704d4e704a

https://gyazo.com/7b3b2f56683752f70a521a3ff08707c7

I paid for this item. The mail and password didn't march. So I messaged the seller about the situation. He didn't reply. Then I started a dispute for a full refund. Then after sometime the seller replied for the dispute by saying that he has mistakenly given a wrong information and he will give the correct informafion. So I agreed on giving the correct information. But now Player Auction is saying that the account is fully delevered. And the seller didn't send the correct informatio. What shall I do now? The dispute number is #22424. Please do something about this.

I bought a Blizzard account with Overwatch (order 3767373) and I was able to login initially and changed the password but the owner reset the account in like 1 hour and now I cannot use it anymore. It says the account does not exist. I escalated this to Player Auctions to get money or the right details but they said the seller was right because I reset the password. I will see how this website gets more attention from a higher forum since it promotes fraud and scamming.

Hello,
I have some serious problems with the seller. The first account got hacked so the seller offered me a new one. When I got the second I have spent around 20$ on fortinte v-bucks. He told me that when I give him edited positive feedback he will give me the account. He also told me that to compensate for the money I've spent on the account I can open a disputed for 20$ and he will accept it. He is not responding for 3 weeks and I don't have any account. He told me to message him on mail and not through PlayerAuctions.

I added a video with the messages.
You can stop them if you want to read them

This is the worst support i've ever talked with, i bought this account from their site and the seller gave me the info. Everything was good for a while, until suddenly the account was reclaimed back to the real owner, the seller was suppose to provide me with a new account, but sold the account he gave me to some other guy then just learnt he is a scammer. Advice, dont buy from a guy named ricoUA on PA. or even better, avoid PA at all cost, f[censored] PA bunch of useless support and sellers.

Don't buy playerauctions insurance and they are biased on keeping the money. dispute 　#19926.
I had a dispute about one of the sellers who sold me an osrs account. the owner recovered the account and I had proof that it was him. but the owner decided to play "dumb" and started stating stuff that basically dug a deeper hole for him. I escalated it but playerauctions sided with the owner, I believe they did this to prevent them paying me out.
So the moral of this story is don't trust player auctions with anything. don't buy their insurance because it's a way for them to steal your money and not delivering to their promises.

I purchased a Clash of Clans account from a seller and 2 days after the owner of the account cursed my clan and left. So i opened a dispute with P/A claiming that I don"t have full access. Because the seller is still using the account and i wanted a refund. But instead they just threw my dispute in the garbage like I'm no body taking away my hard earn money. Now i lost the $111 i've spent and i dont even own the account. I strongly believe that the seller is an employee at this rip off company.

Okay, so this is maybe my fourth or fifth time buying from PlayerAuctions. I thought maybe this time would be different, but no. I'm honestly fed up with these guys and will never give them another chance. Here's the timeline:

-4/25/18, 6:00 AM: I create an order.
-4/25/18, 6:26 AM: I see that, once again, the order is stuck on "verifying payment" and must be manually dealt with by support... like every other order I've had to do. I create a ticket.
-4/25/18, approx. 11:00 AM: I have gotten no response at all. I relay this in the help center, and cancel the first order, being fed up. I tell them that the order has been cancelled.
-4/25/18, approx. 11:10 AM: Support finally replies, saying "sorry, can't help you as you've canceled your order already" and then copying and pasting an article on verification, as if this was somehow my fault due to ignorance. It isn't.
-4/25/18, approx. 11:13 AM, I make a new order, tell them this in the same ticket, and wait.
-4/25/18, 9:00 PM: I have gotten no response still. My order is still on "Verifying Payment" and I have two emails in my inbox from PayPal saying it needs to be processed by PlayerAuctions. I make a new ticket regarding my already open one and how utterly outrageous and unacceptable this is.
-4/25/18, 9:45 PM: I start typing this. At 9:48 PM I get a response to my original ticket finally, over ten full hours after the last one I got. I've been trying to buy for a total of 15 or 16 hours now.

I have decided I will never use this service again. I strongly advise that nobody else does, either.

I bought a game account on PlayerAuctions. I authorized the payment through PayPal. After that PlayerAuctions wanted to verify the payment. Now the disaster struck. I have been busy for one afternoon to sent them everything to verify to them that I am the buyer. I sent them everything: Selfie with ID, printscreen of PayPal account, document from chamber of commerce. It all was never enough. I contacted the seller and we decided to handle the transaction directly through PayPal. Our trust in the bureaucratic nightmare windmill PlayerAuctions was gone. I never met so much bureaucracy and unwillingness to help or explain. And remember, it was only about a game. Big shame on PlayerAuctions. What a waste of time it was and very frustrating.

JanMat

I advertised a Black Desert account on their website and signed up for the automatic delivery. Someone purchased the account and within 2 minutes all of the account details were in their possession. Another 2 minutes pass and Playerauctions notifies me that my Playerauctions account has been suspended and a refund will not be issued to the buyer. So I lost my Black Desert account and Playerauctions gets to keep the money. How convenient for them!

So I'll nice again your customer service has been absolutely useless for two days now I have been waiting for an explanation to why my account has had its offers disabled I am a verified seller and I have submitted emails to your compliance your reports and your trust email accounts and used your help centre forum to ask why this has happened to my account and I have only had an answer from your compliance telling me to message on the other emails or help centre so completely useless.

How can you have such a poor customer service! You really need to sort it out it's beyond a joke.

So I have bought steam account from playerauctions which I have payed for $28.26 on [protected]) just two days later after I have confirmed the order at their website the account got reclaimed pass email was changed, I contacted the seller, he said im the only one who can change info, otherwise I should give him prove which there no way I can do that since I didn't receive any email from steam that account has been changed,

The seller (csgostore) had this at the bottom of the page for the account I have brought
(lifetime warranty
We provide a lifetime warranty and direct support for all our accounts.
Fast replacement.) which I know its all [censor] and just a scam,

Playerauction wont refund me they say I should give them prove? How the hell im supposed to do that since I didn't get freakin mail from steam, f#% scammers, the owner of the account could contacted steam support to get the account back and there no way in hell they will sent message to the guy they think he stole the account,

I recently bought an account and after 2 or 3 days i got an email that someone changed the account email and now i no longer have access to that account.

"Blizzard Entertainment® recently received a request to change the email address used to log in to the Blizzard Account with the username [my email here] The email address M***@GMAIL.COM has been specified as the new username for this Blizzard Account. An email has been sent to this new address containing a verification link to complete the change."

I would at least like my money back or the account
Thanks

I have sold an account suing player auctions forum i was meant to receive disbursement after 2 days its been 5 days now and i still haven'treceived my money i have sent about 100 emails and 10 help centre chats as they keep redirecting me around there site its disgusting customer service and to be honest i feel like they have just scammed me and are just telling me a load of stories.

I have asked for supervisor they just ignore my questions.

I have sold my account on their site and they have kept my money.

so I sold my Smite Account to a buyer and I had to wait 3 weeks for the money to be in my paypall but after the 3 weeks it never came.

when I go to the webpage it says that it is processing and it has been 2 months and still no money.

I would like to get my account back or the money that I should have gotten I while ago.
Btw I used Paypall as my payment option.

I sold my league of legends account on playerauctions a week ago. Everything was ok until I got an email from them saying they sent a payment of 16.29 to my old paypal account. Old meaning I dnt know or have any clue what the password is. Soon after that I got an email from them saying the payment was canceled? I thought that meant the buyer got a refund but no I contacted him and he said his money is still gone from his bank account. I asked playerauctions to send the money to my other paypal but got no response.. I have basically gave my account away for [censor] free at this point. I havent received payment and I have no clue where the money is but I will have to take legal actions for theft it seems.

They cannot cover for losses incurred by the game publisher; this is stated in their policy defined on the website. So basically player auction condone this behavior by thieves and even harbor them. Basically, telling all the thieves to scam as many people as they want by selling platinum and do a chargeback because they are protected by the company's policy. This is horrible. I lost 30 dollars plus another 50 to get the ban lifted from my account.

I bought platinum for the game warframe and I did receive the purchase. After a few days, I logged in to see that my account went negative balance because the seller chargebacked on their end and everyone who traded with them got their platinum removed and I lost $30 because of it. I also tried to contact their support and they banned me because I just said I was going to chargeback because I was scammed of $30. Do not use this company if you are going to buy platinum.

Please, fix my problem.
My account was disabled due to suspicious activity, but I have nothing to do with this. Moreover, two days before this happened I had a hard time with signing up for it. So even if there's any activity it wasn't caused by me.
I wrote so many emails to your support using my friend's account, but none of them were answered. I have been waiting for your answer for 2 weeks. Does your customer support really exist? Or you're good at blocking profiles only?

I had to deal with errors on their website that cost me 143 dollars. First of all, going ahead, my money was never refunded. After I purchased I was immediately charged.in several hours I got an email from them stating that the website was down and all of the orders were canceled. Ok, it happens. Very bad, but it happens.
I really thought I was dealing with responsible and reliable people, but in fact, they refused to refund saying that they will fix everything soon and all of the orders will be sent to receivers soon.
However, it's been a month. I live in santa-barbara (If you don't know, it's not that far away from la, where they're based), the delivery surely couldn't take so long. No order, no refund. Who knows what to do.