PNC Financial Services Group
Reviews and Complaints

I went into the 249 Fifth Ave PNC Branch on Friday, June23rd, I stopped at the desk where there was a male greeter and I explained to him that I wanted to put my nephew's school check into my account, he said it would be no problem, he asked if my nephew had signed the check, I answered yes and he said that I would have to sign my name on it in front of the teller since my nephew was not present. I even told him that I forgot my account number and he said the teller would be able to look it up for me. The lady at the business window asked if she could help me, I explained to her that the check I had was my nephew's and could I deposit it into my account, she said "Yes." I said that I understand that I need to sign it in front of you, she said yes to that as well. I sign the check, give her my bank card and photo id, she takes everything and then looks at the check and tells me that I can't deposit the check into my account. I ask her why? She asked me if the name on the check was my son, I told her no because I told her when I waled up to the window that he was my nephew. She then proceeded to explain that since his name wasn't on my account that I couldn't deposit the check. I said to her that I asked the gentleman when I came in and I asked her specifically before she had me sign the check if that was possible and they both said it wouldn't be an issue, but now it's an issue. The teller said that because of the amount of the check, THAT NO ONE NEVER ASKED ME ABOUT, that she was for sure that the check would be returned. I got out of the line and walked back over to the gentleman that 1st told me that it was okay and said I would need to speak with someone. He took the check, my photo id and my bank card over to a person who he spoke with for maybe a little over a minute. He then walked back over to me and said that he would take me to his bank manager, Stephanie I think I don't remember, and he said that she would make an exception and get me taken of. He introduced us and I thanked him for his help. Once this manager person seen the amount of the check, she then proceeded to ask me questions as to why I needed to deposit the check into my account, I explained to her that there was no PNC Bank near where my nephew went to school at in Arizona so he had to send it to me, I needed to deposit it into my account because I needed money from the check once it cleared to pay some things for him and he was without money and I needed to get it to him as quick as possible. Well she was absolutely no help, she questioned me several times about if he actually attended the school that was on the check, why didn't he deposit the check himself, who was he to me. I felt like a criminal! I began to wonder if I came dressed in the business attire that I do during the week and perhaps was of a different skin tone, would she have been willing to work with me. I've been banking with PNC for more than 20+ years and I've never been treated nor have I ever left the bank feeling like I just tried to get over on the bank and stole something. The company I work for banks with PNC on a weekly basis because of the business that we do in the District but I wonder if they know that people are treated like criminals even when their own money is sitting in and comes into the bank several times a month. Perhaps the several thousands of dollars that work in and out of my account monthly is not much but that certainly doesn't mean I should be treated any different than the person who has more. I am disgusted and I feel as if the s-called "bank manager" pulled her racist card and slammed it face-up to let me know that my business was not needed at this bank. This is a disgrace for PNC and I certainly hope someone reads this and brings this to that managers attention because I certainly hope and pray that this is not what the PNC Corporation has turned into!

I called in several times and asked to speak with a supervisor and calls got dropped I would call back it would drop again I called back and the girl tells me to call back between 8 to 5 to speak with some dept
I work during those hours and can't call I'm complaining becasue I have NEVER been charged with a fee for $36 and all of asudden last month and this month I have been hit with I will no longer be using my car at a gas station because that seem to be the issues I'm irrated becasue of all my calls and no final answer and I am not able to get the fee removed when I signed up with this acct I was told I have and over draft protection plan I would like this fee moved one last time since I will no longer be using my card at a gas station or I will find another bank to bank with that will not charge me.

I had PNC only 3 months I had business accounts and personal accounts. Steve the business banker opened 6 accounts for my business then closed four and gave me the closed accounts numbers with the debit cards to the open accounts my clients kept trying to send money only to have funds rejected and was told the account was closed i spoke repeatedly to the manager and assistant manager at my PNC branch Michael and Mary and was told everything was fine but it wasnt I was using the debit cards thinking everything was ok then the actual active accounts became overdrawn and checks bounced and no payments from my customers was received Michael told me last week i had the wrong business account numbers and he was sorry

My personal account was in good standing and it was closed and PNC never informed me they was closing them, i have a job and my check is direct deposit i asked them will i be able to get my deposit cus my rent is due and was told the have to hold it for 30 days

I have been so stressed out over the fees and lies from PNC I feel like I have PTSD not only have I lost alot of vendors and clients for my business but now my personal life is in shambles and i may get evicted

I went to my doctor for major headches and anxiety all due from dealing with PNC

HOW CAN THEY DO THIS

Its not fair how they are allowed to screw people over

To whom it may concern,

My name is Weronika Halicka, I opened my account in PNC bank on April 19th in Lincoln Park Clark Street branch. The service was provided by Mr. Cecil Jefferson. I wanted to open an account as an international student. I study at Illinois Institue of Technology. Mr. Jefferson mixed up my names, in the system my second (Paulina) name appears as first name (Weronika) and on my card it is correct. Another issue is that he put the wrong number of my passport what caused closing my account. I was on my way to the airport when I discovered that my card account is closed and I cannot use my card. I went to California for two weeks and I couldn't use my money. I had to borrow money from other people what put me in very uncomfortable position. Till now I am not able to use my money (3 weeks after). I went to the bank yesterday (05/22) and Mr. Jeferson supposed to fix my account, but I am still not able to use my card, online banking, or use my money. This is a very inconvenient situation for me as it's the only source of money for me. Mr. Jefferson showed his unprofessionalism and put me in an uncomfortable situation.

I am asking for the compensation for not being able to use my account and money for three weeks and putting me in inconvenient and uncomfortable position.

Sincerely,

Weronika Halicka

emali: [protected]@gmail.com
phone: [protected]

Hello.
I am at the Salisbury MD branch and nobody knows what is going on.
I called before I came to ensure I could get a new debit card printed.
I waited in line and was told the other teller can do it as soon as they are done helping the customer.
The customer left and so did teller.
Finally another woman came out to find out what everyone is waiting for.
I let her know I was waiting for a debit card and she said nobody was available.
Finally a different woman helped me get a new card. She asked for my drivers license three times for whatever reason and still was unable to print a debit card
Finally after waiting for 30 minutes she told me their machine was broken.
I asked for the branch managers name in which it was given to me and said that I could call the number on the front of the business card to reach her.
I think I will just switch to the local federal credit union. I work and do not have time to wait around for incompetent tellers.

I have a mortgage with PNC and have been using online mortgage to manage my mortgage (e.g: setup extra payment, view/change the auto payment amount) all through this web site.
Recently, we're forced to move to the online banking system to manage our mortgage. The deadline is May 1st, 2017 we have to move to the new online banking to manage our mortgage online and the old web site will no longer work. The problem is that on the new online site, we are not allowed to do any adjustment for auto payment online and have to search for the PNC EFT form, fill that out manually and fax to PNC if we want to make a change.
This is very inconvenient to users and there is no clear direction in there on how check that. We are not allowed to set up an external bank to pay for the mortgage either unless we are forced to open an PNC account which I don't plan to do. They should not not force customers to do such thing and also should not force us to move to new web site until it is ready to be equivalent to the old one.

We had a hazard loss of a little over $28, 000, paid for by our home owners insurance. Because we have a mortgage, and the amount is greater than $20, 000, the insurance company said they had to issue the check jointly with PNC, who would escrow the amount and disburse payments for repairs as they were made. There are multiple procedural problems with how this was handled. First, the branch manager where we went had no idea how to handle the check. After about 45 minutes on hold with the hazard loss department, he got someone and handed the phone to me. I was given the general procedure and some forms to fill out. I was told that some of the forms had to be signed by both my husband and myself and be notarized. I was told that if, however, we both signed in front of the bank manager, he could witness it and we would not have to have it notarized. I was told to endorse the check and MAIL IT TO THE HAZARD LOSS DEPARTMENT. The branch manager would not even take my check. I went back the following Saturday with my husband, asked why he could not take the check for deposit, and he then said he could. We signed the requested affidavit in front of him, and he faxed it over to the hazard loss department. Later I found out that he never signed the document himself. I never received ANY confirmation or receipt of my deposit of over $28, 000 and the establishment of an escrow account. I have repeatedly called the hazard loss department, and without fail I am ALWAYs on hold for at least an hour. The last time it was an hour and forty five minutes. Unacceptable. I have emailed documents to the email address provided for the hazard loss department. Invariably, I receive NO reply email... no acknowledgement that they received my documents, and no acknowledgement or reply to any questions I raise in my emails. After waiting on the phone one time for more than an hour, the PNC rep finally found my emails and said that I had dropped one number on my mortgage number, so nothing was being done to process my claim. How hard would it have been to reply to my email and state "please check your mortgage account number, as we cannot find one that matches the one listed in your email". It has been well in excess of two weeks since I sent in documentation for disbursement of over $9, 000 in funds from the escrow account, and no check has been received.

This is the most inefficient process I have ever seen in a bank, and in total disregard of customer service. Communication is abysmal. No one should have to wait on the phone for almost two hours to find out the status of their request, only to find out that it was put aside because no one bothered to respond to my email to ask for a corrected account number.

We have been loyal customers for over 20 years, and last year we even bought stock in PNC. I am incredibly disappointed how we have been treated in this process.

I went to the drive thru at PNC Bank in Douglasville, GA to cash a check from my personal account at PNC for cash. I had my Georgia drivers license and Nicole the white teller refused to cash the check because I didn't have a Credit card or ATM card for a second form of ID. So I drove around and went inside the branch and asked the lady what the issue was. I have the money it's my account and my ID. She said we'll I'm new here and I don't know you so if you don't have two forms of ID. Then I will not cash the check. I called customer service who said go back in the bank and asked for a manager. The manager Steve watched me standing and waiting on him for 15 minutes before he came out of his office and his first words to me were. I have already been told and if you don't have another form of ID then I can't cash the check. He then looked over the amount I had in th the bank and began asking me questions about my deposits and the amount very nasty and arrogant. I was the only black in the bank other than another teller and he was prejudice and very disrespectful. They both need to be FIRED.
Beverly

Took my grandson into PNC Eden Square to cash his federal tax refund check. He has a smart access card but not an account. I have numerous accounts with very large balances and wanted to second endorse the check. Trish told me that state checks couldn't be second endorsed, I had to explain to her that it was a federal check not a state check. I told her to check her check cashing guidelines but instead she picked up the phone and called branch support. They told her that it was at the discretion of the manager, so they didn't know either. After being in the bank for no less than 20 minutes the check was cashed. Tellers need to be taught to think outside the box and think what the loss potential could be on a check for $193.00 dollars when the customer has a six figure balance. I would close my accounts if I didn't have such a great broker.

Last week I lost misplaced my card and called to put it on hold. A few days later I called to have it canceled. After verifying my info like my ssn I still needed to know an exact amount of a purchase. After we got past the point where the rep was asking me for the wrong verification I had to verify a transfer that I made recently in exact dollar amount. First of all the reps are very rude. I am in a middle of a move and I work branch business hours so I need some way to get a card mailed to me I have online banking that I use all the time but I have a restriction and cant order that way. The last rep I talked to told me there is a policy that I could have never known about and it stops me from ordering a new card because I changed my address! I have been a loyal customer and never had an issue with this bank but this is by far the most ridiculous thing I ever had to deal with. Not to mention a rep hung up on me after I asked him to stop cutting me off! Most horrible experience I have ever had with a bank!

I told PNC Merchant Services about my business, that it was only open 3 months out of the year and made 25, 000 dollars a year with about 10 percent estimated to be from credit card sales. I trusted them to set me up with a service that would suit my needs. I was told I would pay $29.00 a month for equipment with the option to buy. A $15.00 access fee would also be charged per month but I would not have to pay the $20.00 per month Buisness Checking Account fee with PNC Bank for signing with their service. It sounded good until I started to study my charges after my business closed for the season and I no longer had money coming in so I could easily see what I was being charged for a service I wan't currently using. The business account fee of $20.00 was now being charged. My lease was now $36.75 A new security charge of $25.00 was there and with the $15.00 access fee I was paying $96.75 for a service I wasn't using. I had it cancelled to avoid more charges. That cost $600.00. I thought I was through with them until I found out I had to pay $1100.00 to pay the remainder of the lease on the machine and there was no longer an option to buy. It is now useless because it cannot be used with any other companies. This experience was very crippling to my small business. I have payed Merchant Services $1600 so far and still owe $1100 for the machine. $2700 total to use them for a year. More than I actually received in credit card sales. My bank account fees were refunded after I brought the situation to the manager's attention. That was all she could help me with she said. Little consolation. I did not include that in the $2700 dollar total. PNC Merchant Services has caused me a lot of grief.

My loan number is [protected]. I had a water loss on my property on 12/21/2017 which was covered by my Allstate insurance policy. Due to multiple visits to the property by the claims department I paid the contractor out of pocket to make all of the repairs and then received a check from Allstate on 1/26/2017 made out to me and PNC Bank.
I have since spoken with a number of different people in PNC since then regarding how to handle this quickly as I was leaving for an extended trip on 2/5/2017. They advised all the paperwork had been received but an inspection by PNC Bank was required before the check could be cashed. They promised to expedite the inspection due to my trip.
It has been a horror show trying to reach someone in your Loss Claims department. Phone calls are on hold for long periods and emails are not responded to.
On 2/16/17 I was finally able to reach a young lady named Molly who informed me the inspection had never been ordered but she would again ask it to be expedited. She was able to have the inspection done on Sunday 2/19/17 and the inspector said everything passed.
Today is 2/22/17 and again my email request for information is being ignored and I spent one hour and 36 minutes on hold until my phone battery went dead.
Why is it so difficult to get someone to respond so I can cash the insurance payment and replenish my out of pocket expenses?
Does anyone really care about customer service? Your phone message said today to expect a wait time of 10 minutes. I held for 1 &1/2 hours and wondered if anyone really works there or is this just the way you operate.
I can be reached by responding to this email or by phone at [protected].
Lawrence Duffy
[protected]@gmail.com [protected]

I had my checks stolen back in November 2016 so I had called to cancel them and placed an order to receive NEW checkbooks. I received three new check books in January 2017 that I had paid $19.99 for, well they were supposed to be new. The first two checks on my new checkbook were the same numbers as the last two checks on one of my old checkbooks that I had cancelled. Not knowing, I wrote a check for my rent with my supposedly new checkbooks and since the numbers overlapped, the check had bounced when my leasing place went to cash it. I received $80 worth of fees from the place I lease from all because the bank messed up and was not supposed to print the same check numbers twice. I understand that banks make errors and everyone is human so I called the PNC bank I use and was extremely patient and explained what happened to multiple people including the branch manager about this. She understood what happened and called the place I lease with and took responsibility and asked them to remove the fees and make it able for me to pay my rent with my checks(since they said they could only accept money orders from me after the check bounced). Since they would not remove the fees, she had left a voicemail saying to send her a ledger with the stated fees from my leasing place and she would get it taken care of. I was extremely patient over the week and a half this took for them to get it sorted out for her to come back and say that it wasn't their responsibility to pay for the check bouncing since I should've "kept track" of my check numbers and notified them if my new checks had been the same as my old ones so I wouldn't use them. This is a bank error or, what she had told me was a check printing error, but not my error and I should not be held responsible for their error. Needless to say this is not my mistake and I should be reimbursed for those fees.

my name is christopher carter, in dec 2016, i tryed to deposit my paid check from the university of scranton, pnc bank does our payroll, it was a pnc payroll check, teller refused to take the check, i asked her to help me, she refused . and gave me a hard time, she throw a deposit slip at me and told me to fill it out, i told her i dont have my glasses can she help a second time her tone of voice and body langauge was out of line . im cant understand the way i was treated .
Christopher Carter

I made a cash deposit at 6:13 pm at the PNC ATM on 7906 Tara Blvd Jonesboro, GA. I deposited 20 $20.00 bills and the machine gave me back 3 of the $20.00 bills and did not put my deposit in my acct and nor did the machine send me an email showing my deposit. My email address is [protected]@gmail.com. When i did a balance inquiry I did not see my cash in my account. This is my first time ever depositing cash into this machine and I am very upset and I want my money to be deposited into my account. I work hard for my money and it seems as if this machine is not or has not been serviced for any type of problems. Why did this machine take my money? I have never experienced this before with any of my other banks ATM. I need someone to contact that bank and give me back my money. This ATM machine needs to be taken out and replaced or fixed but I want my money back ASAP.

Hi,

I'm a new costumer with you all. I am hoping my loan gets sold quickly because working with you all has been so difficult. No loan statement was sent only a coupon book not specifying information and an online pin and user id, which doesnt work of course. I have been on the phone for an hour causing me to miss a family function with out of town relatives. It is just ridiculous that a company is able to be so impersonal. You make your workers do the run around and add so much extra work for them because of your inability to take the time to give a customer all the information. I have never been provided such minimal information from a loan company.

The Loan was paid off in December of 2016, and I received a letter stating that. However, in January of 2017, they continued to withdraw the automatic payment from my checking account. When I called them, they said it was my fault...(What)? I followed their procedure on paying them, and they changed their system midway through the term, so I could not longer even log into the system, but somehow it is my fault that they continued to withdraw money after the loan was paid... Instead of an apology, I got an ignorant CSR. I rarely complain, but do not use PNC if there is an alternative choice.

I have a complaint about the new banking process at the 1919 Pennsylvania Ave. NW Branch. I don't know why you all decide not to have at least 1 Teller at the window for quick service like simple a withdrawl and/or deposit. Most folks here at the George Washington University uses this branch to do in house banking and now that services has changed is really doing a dis-service t us who do not need to sit and talk to a banker. It take up a lot of time when you only have a 30 minute lunch break as most of us do. I ended up being late from lunch because there was two other people before me and someone still in the office, geting a little comfortable in her conversation for as many people that was waiting. I ended up leaving and going down to your 20th and L street branch to do my transaction that would have taken only 5 minutes. Recently I lost my ATM card and it is taking so long to get it back and now I have to run to the bank before they closes. And to have to deal with this type of service made me very upset to the point that I feel like closing my account wiuth you all after doing business with you all for so long. Please re-think that service, it stinks!

At PNC LaPorte main office a Larry (patroski) unsure of the actual spelling of his name. For the past 3 weeks Larry has been giving me false information. My mother has had an account there for several years, My brother Tim Conn had POA of my mothers accounts Mary Ann Conn, I am also her son and when we checked her checking account we found several checks written to Tim Conn's wife which Mary Ann Conn knew nothing about. So My mother revolked Tim Conn's POA and took the papers to PNC bank Larry Patrowski said they had to be recorded at the court house so we did that. My mother also tried to add my name on her account along with my 3 other brothers with her POD and listing 3 them for access at time of death and refused to add my name on her account at Mary Ann Conn's request, larry (pnc) said we had to have an attorney to add anyone to this accounts of her's. When I went to my attorney he told me an attorney was not needed to add a person to her account and that Mary Ann Conn has the right to add any names she would like. When I went back to Larry (PNC) and told him I checked with my attorney and he told the bank has to accept any person the account holder wants with out an attorney, Larry (PNC) said no you misunderstood what I said, I didn't misunderstand what he said, he just refused Mary Ann Conn's request to add my name. What Larry (PNC) was doing was stalling me while larry (PNC ) knew a grandson of Mary Ann Conn was applying for guardianship until this was done. My mother has dementia ( short memory loss). I am now seeking guardianship for my mother Mary Ann Conn and to remove Tim R. Conn as guardianship, If I'm able to do this I will take all her accounts of over $400, 000.00 to another bank.
Charles Conn
[protected]@comcast.net

transitioning from military life high profile life to civilian they are terrible rude and not loyal. Not the tellers.
This started in ft bragg, nc with virual wallet then they messed that up. IN part the corp fixed it then kept it simple. I honestly don't like the staff in west carollton, ohio not the tellers the product service rep talks down to you. We expect our life to be private and personal with this lady asking way to many questions and to a high profile person. They should be fired and apologize She was asked for some materials and she wouldn't provide. if you are a fan then act like one don't be rude. or condescending. No one wants to do business with banks who are shady only with those who treat clients as such. making remarks to try and argue or say things liek " We won't upgrade you" when she harassed with phone calls to come in to offer better services from them.
in part as a reviewer and informed from such. Courtney was her name. Already forgotten. And she also seemed racist. The client was thinking about pressing charges. This employee should be held in penalty for such performance. She wasted her time.