Porsche
Reviews and Complaints

Dear Porsche

Back in 2013 I bought myself a Carrera S from Porsche Germany and shipped it to Istanbul, Turkey. The car was perfect, the speed and beauty of it was unparalleled. Everything was going just wonderfully until all of a sudden the interior functions started to fall apart. First of all I must note that the within the first year I had a great deal of problems with the Onboard computer. We would get random warning messages constantly popping up on screen. Anyway after much effort and having to give the car back for weeks, we managed to get the problem solved with our local porsche dealer in turkey under the guarantee.

After that its all gone down hill. First of all the passenger seats window button disconnected. I put up with this for a year, but eventually got it replaced. Next, both drink holders snapped so Im unable to stow my coffee while driving anymore which is very inconvenient. Then the button to open the roof snapped off so now I have to turn my engine off and use the key to open it. Recently the button by the drivers door to open the front trunk has also stopped working. And most recently the control panel to move the wing mirrors has dislodged and completely stopped working; so I can no longer move my mirrors which is terrible for my girlfriend who is considerably shorter than me and requires a different driving position. All in all its becoming a disaster.

We have two Porsche cayennes in the family from 2005 and they're incredible. Everything works and runs like a dream. I cant understand what's happened with this generation of carrera. I dont want to compare you but my first car, a 2006 ford fiesta back in london which my mother now drives has done 120, 000 miles on the clock and hasn't had a single mishap in the interior. And i was driving this car in my adolescence, treating it with very little respect.

I've come to the point where Im seriously frustrated and disappointed in Porsche. I trust Porsche will not leave me unsatisfied. Below I have attached several photos portraying the issues.

Many thanks
Cem Baltacioglu

My Porsche Panamera met with an accident on a snow day in October 2018 and had a fender damage. the car was taken to the Porsche dealership who then asked us to take it to Mopert Collision center for repairs. The very next day the mopert manager informed us that the fender for all Panamera's are backlogged with Porsche since April 2018. We kept working with the collison center and Porsche of Delaware every week who kept informing us that we are still in queue.in December, collision center informed us the Porsche North American sent incorrect part for the car and it needs to be reordered. I asked who I can escalate this issue to to get some traction and was told to reach out to Porsche of North America.

Porsche of North America said we can get you a loaner until your car gets fixed. They then called the next day and said no loaners are available so we will give you a rental car. I asked again, when will the fender be shipped and I was told sorry no Eta available, when we hear from Germany we will let you know. So my wait continued from December to March 5th, when I was informed that the fender has been shipped and the collision center should get it in next two weeks. I am crossing fingers that it is the correct part.

I asked Porsche to pay for the car since they sold me a car and could not provide a part for it. I am being told "no" we gave you the rental car so we will not pay anything else. I am frustrated that I have been paying over $1200 a month for last 6 months to own this car and have not been able to drive it because Porsche does not have the parts available for it. I have spent over $200K with Porsche in last three years buying cars from them and this is what I am getting from them as customer service.. I am also being told by the Porsche North America Agent that she is the highest authority I can talk to and I cannot escalate this matter to anyone else. I am beyond frustrated.

Dear Porsche,

I have never own any Porsche cars, but I'm interested in purchasing my first. I want to buy a 991.2 GT3 touring. But Porsche doesn't make enough to satisfy demand. These aren't "limited production" models. You need to increase your production, and stop your dealers from reselling them as used (in order to up charge the allocation). Its ridiculous that only customers with multiple purchases are considered for allocations. I could understand exclusivity for a limited production model (ex . 911R, 918, or Speedster) but not for a GT3. The situation you have now amounts to discrimination! I shout be able to buy whatever I want. I thought Porsche was a company in the business of make and selling cars that were meant to be driven. If you wanted to be a German "Ferrari", then cut back your production by 90% and call it a day.

frustrated and disappointed,
Peter M

I have never owned a Porsche, decided to test drive the Macan S and instantly fell in love and was thrilled when we decide to purchase it and took delivery of it in March of this year. I had owned the car for five months before i was rear ended on September 5th. As of November 2nd and I still did not have my car back, not because of the inadequacy of the body shop but because of the inadequacy of Porsche. We were informed by the body shop that the wrong part was sent to them THREE times by Porsche. By the third delivery, Porsche had promised it was the correct part, only to once again find it to be the wrong part. By this point, the body shop asked if we, as the Porsche customer, could get in involved. My husband and I called both Porsche Customer Relations, and the Saleperson who sold us the car. These calls were made on October 24th. We were completely disappointed with the Salesperson's response or lack there of, as my husband had to follow up with him, as he never bothered to and when my husband followed up the response was "I'm sorry there is nothing I can do." I have been speaking to Customer Relations, who have been trying to help with a solution and finally told us on Friday November2nd that the right part will be at the body shop by the end of this week. I just received a call from the body shop on Tuesday November 6th that once again the wrong part was sent - now for the FOURTH time! And this part was sent directly from Germany. I am beyond frustrated and furious. To enhance my frustration I now can't seem to get any answers from Porsche as no one in Customer Relations that i have dealt with is available. I am paying for a car (plus insurance) that I own that is just sitting in a body shop because Porsche can't seem to find the right part for a brand new 2018 Porsche Macan S. Furthermore I am driving a rental that insurance is paying for. I am beyond discouraged and deeply frustrated with the incompetence that your company and those that work for it have exhibited. Your Customer Relations representative asked what our monthly payment is and explained that they would like to compensate us, but we have not heard anything since that initial conversation which adds to our frustrations. I appreciate that Porsche says it is willing to do something for the time that the Company has allowed this car to sit, as this is completely unacceptable, but am frustrated that we have not received any assurance of it actually happening. Furthermore I would like to return the rental and have Porsche give me a car until this debacle is taken care of. This entire experience has soured my thoughts for a company that I expected to be highly regarded with exceptional service. We had hoped to expand our fleet of Porsche cars after I purchased this one, but now unfortunately I think this will be our first and our last.

On 7/14/2018 I placed a factory order for a vehicle at one of your dealerships, Roslyn Porsche. The experience has been horrific. The written agreement that we have in our possession clearly includes the Welcome to Porsche Program. At the eleventh hour, two days before we were scheduled to pick up the vehicle a Mr. Sam Gadkar, the sales person from Porsche Roslyn who worked out the deal called us with his "bait and switch" tactic. He said that he called to inform us, that they cannot òffèr us the deal (that was written on a signed, legally binding agreement) because Porsche pulled the Welcome to Porsche Program. He began, as he has from day one, to assert his aggressive and arrogant rhetoric with us. Saying that we should consider ourselves LUCKY that he even called us. THAT PORSCHE DOESN't NEED US! THAT THERE ARE PLENTY OF PEOPLE WILLING TO PAY ALL CASH FOR THESE CARS. He refused to answer questions or even provide a semi-reasonable explanation for what he was telling us. He made us feel like we were "less than". SHAME ON YOU GUYS FOR ALLOWING SOMEONE WHO REPRESENTS YOUR BRAND TO BE VERBALLY ABUSIVE. At that point we reached out to Customer Commitment ( case #5513386) and explained the situation and we were told that the dealership would be reaching out to us. We didn't hear back from them, so we emailed the dealership and they replied by saying that "since you involved customer experience we will not be replying to your emails until we hear from back from customer experience". This seemed out so we reached back out to Customer Commitment and tried to get answers. No less than two minutes after we spoke with them, Mr. Eric Breitman, the sales manager for Porsche Roslyn, called us and basically yelled at us for calling Customer Commitment. He called my wife an "hysterical woman" and ordered us to stop it. He went on a rant about he has never seen anything like this and how dare we complain. His demeanor was both reprehensible and threatening. Nevertheless, we waited several days and did nothing. On Thursday, Nov 1, 2018 at approximately 4pm we received a call from an individual claiming to be the Manager of Customer Experience for Porsche Roslyn. We had a conversation in which we explained our position and she was very much in agreement with the fact that this was a dealer mistake and that they needed to honor the written agreement. She also said that she was going to report the behavior of these two individuals, Sam Gadkar and Eric Breitman. She told us that was going to call the dealer and explain that there òffèr to split the difference was not only not acceptable, but offensive. This was their mistake or tactic to make a false representation, get an honest customer to order a car when they new full well that they were not going to honor the agreement. That is unprofessional to say the least. Today, Sat Nov 3, we received an email from Mr. Breitman basically bullying us into making a decision, giving us two options. 1) going along with the scam and pay up 2) cancel the order and loose our deposit and the car that we have been waiting for since July. We are not stupid l, Mr. Breitman got a better offer from someone else and is now trying to deepen his pot! I even asked Mr. Gadkar is that was the case and he agreed that they had offers on OUR CAR! Porsche needs to step in. Who is the neural party that will help defend the innocent customer? Please advise us if such a person exists. We are extremely disappointed in PORSCHE and their handling of this horrible situation. We have been verbally abused and treated like garbage at the hands of your staff. We do not intend to take this sitting down or to continue to be bullied by Porsche Roslyn, NY. We expect that someone will reach out to us and afford us some assistance in a resolution. As it stands now, the only party benefiting from Mr. Bretman's Resolution is Porsche Roslyn! Adnan Asghar. I can be reached at [protected] or [protected]@icloud.com

I got warning message that my PASM is not working on my 2016 cayman s and service is requaired. I called the nearest dealer, Porsche Exchange in Highland Park Illinois, talked to service rep on 11.02.2018. First he said that I did not buy the car from this dealer. Because of that I will get no loaner car and I will have to wait until 12.19.2019 for service app. Than I called Porsche Customer center in Michgan. Cus Rep Olivia was rude and said that this is the way it is and if I do not like it I should not Porsche car, because obviously I do not mental capacity to understand how dealers work. She said that 5 weeks wait for service is standard.

I Have owned several porsche vehicles in the past however this latest purchase [protected] cabriolet has given me doubt whether I will ever buy another Porsche. From the very first day I picked the vehicle up 4- hrs later the entire dash light indicators came on and message "stop vehicle emmediately" "Do Not Drive". I had to call the dealer to flatbed the car back, where they held the vehicle for 1-1/2 weeks trying to fix the problem. Turns out there was a faulty radiator cap? 2 months into the car and the PCM screen goes black and goes in for another week to replace. 8 months into the car I bring the vehicle back in to check the PCM system that the nav wasn't working, while the car is there I had an oil change. The mechanic that worked on the car leaves his rachet tool in the rear deck hood and damages the mechanism for the roof. During the process of picking up and dropping off the vehicle with a flatbed company Manhattan porsche uses, they lose the tow hook cover! I don't want any porsche bags, hats, coffee mugs etc... I want my car to be up to the standards of the porsche brand I remembered it to be. I doubt I will get that from porsche seeing how so many complaints are posted

To whom it may concern, October 8, 2018

In Feb of 2018 I purchased a 2018 Porsche Carrera S. from Walter Porsche in Riverside Ca. This was my first Porsche purchase and until that time had been my dream car.

After 3 months and 3000 miles a check in light appeared for which I tool the car into Walters for service. I was informed the car had "Rodent damage" to the wiring and would not be covered under warranty. This caused great distress and questionability being my two other autos sit right next to the Porsche and in the 14 years of living in my home I have never had Rodent damage, nor have I seen rodents. Following getting the car repaired I put several "Traps" in my garage as well as had a service come inspect garage. No signs of rodents were found and the traps have not caught anything other than a baby lizard.

A week ago, now being 6 months of owning this car yet another "Rodent" has eaten the wiring. Still to date I have not caught a single rodent.

In doing research it has been brought to my attention that Porsche is using a plant-based product to create wiring cases. This product seems to be like candy to rodents. It attracts rodents to it from everywhere, I can be at the market, out to dinner or even parked in my garage or driveway and this product seems to be an enticement to rodents. My question to you is how is Porsche handling insuring that customers are not buying this obviously inferior and ridiculous product? Is Porsche taking responsibility for such inferior choice in product and repairing cars to maintain the integrity that "Porsche" claims? Does Porsche expect clients to bring cars in every three months for issues of which the client has no way of deterring or protecting their purchase?

Please contact me as soon as possible regarding how Porsche is resolving this issue. You may contact Walters Porsche in Riverside California for photographs as well as history.

Lisa Riess
[protected]
[protected]@HomesOfTheIE.com cc: Alan McGontish

The dealership is a bunch of liars. From the sales team to everyone in service. I took my car in complained about my breaks and various issues. They simply added break fluid and gave the car back to me. Months later I bring the car back in and now my breaks are so damaged they destroyed my rotors as well resulting in over $2000 in damage. This was all at the result of the dealership not performing the correct work when stated. They blame other service managers and state "that wasn't me". Its all seriously childish behavior and quite frustrating when everything is in writing. I wish Porsche US would hold its dealers to higher standards. It makes me sick how the treat customers and the lies they get away with and prices they charge.

I purchased a Limited Edition 2017 911 Carrera S form P of Roslyn 2 months ago. I dealt with Eric Blumen. Not a worse example of customer service can be found. When you think of "used car salesman", Eric is your guy!

The car on their dealer site appeared like new, had 2k miles on it, was CPO and was priced correctly. Unfortunately that is where the similarities to the car I received end.

I paid to have the mechanicals inspected and a few things popped up. Those were told to me by Eric, to have been taken care of pre delivery.

After a debacle with the shipping company they used, I finally took delivery of the car. (The shipping company actually cared enough to reach out and take care of a few things they were responsible for, unlike P of R)

When inspecting the car, there were many scratches on the vehicle that were not on the PPI report, there were dents in the rear quarter panel, the drivers seat pocket was broken and the leather had a nasty "repair" done. The limited edition car cover, that was still in its packaging. had a giant stain on it. (Eric tried to tell me the seat stain was armour all.)

Worst of all, the condition of the special edition livery package, was destroyed. This package commanded 14k for the special edition livery, badging, and cover.

Eric had assured me this car sat in the customers garage and in their showroom, as it was only in service for 9 months before I received it. He vowed to correct the problems, but as time went on, it was clear this was a game of blame. He stated in no way would a car come from their dealership looking like this, and it must be the shipping companies problem. The shipping company did step up and offer to pay for the dents that were on the car, but my suspicion is that these dents were just missed by the pre shipping inspection.

Fast forward 2 months, and the car has not seen any resolution, I have resorted to taking the decals off myself, and paying to have the paint corrected. Eric is trying to blame the "stain", which was their repair, on the shipping company. He had assured me he would have all of this taken care of, but because they likely did the CPO inspection without touching the car, Porsche says its the dealers responsibility and Porsche wont cover any of it. Which means P of R wont live up to their promises.

So now I sit with a car thats well over 6 figures, a special edition, that looks like a used prius.

Be careful with this dealership, they are crooked. Eric is a snake, and apparently Evan (The Owner) knows this entire story and is ok with tarnishing the name. Shame on Porsche for allowing dealerships like this to represent their brand.

Dear whom it may concern

I had oil change on 6/23 for my cayenne and less than a 2 week from the service date, I notice a oil leakage from bottom of vehicle. It is an engine oil leakage as my dashboard says "oil level reached minimum, " and then next day, which is today, "oil level below minimum." I called dealership and told them I do not feel safe to drive and if I could bring my vehicle now. He said no one was at the shop, so told me to bring it tomorrow. I was little disappointed at his attitude and then I hang up. He never said sorry or anything in a polite way. why is it so difficult to say sorry?

I own a 2016 Porsche Panamera on 4/22/2018 I had an accident. My car has been at the collision center since April 23. Porsche doesn't have any available parts (I need a right from fender). I've searched high and low to no avail. I've contacted Porsche the customer service rep said it was nothing they could do. The parts won't be available until mid August. Meanwhile Porsche collects $1403 a month for a car I can't drive. They are selling 6 figure vehicles and can't supply parts. I'm sure I'm not the only Porsche owner who's having this problem. HELP

Naples Porsche either misdiagnosed or just lied about checking for a noise in the front end that turned out to be failed front wheel bearings. A master mechanic at a Porsche certified body shop identified it in seconds. And Fort Myers Porsche did the same and replaced the bearings which were still under the original warranty. My experience with Naples was even worse than this, email to the GM attached that was never replied to.

Thank God you have Fort Myers in the area. Otherwise I would have sold both my Porsches!

Regards,

Gene Nesbeda
[protected]@nesbeda.com
[protected]

Initially brought my 05, 911 in for inspection upon entering the shop the service Manager Bill Bologna greets me admiring the pristine condition of my car and low mileage. All goes well I gave them great review thru Porsche survey. On my second visit 7/17/2017 for an error message, same process as first visit pictures are taken prior to any work started on the car as usual. The service adviser recognizes me and my car we go over details although my car was clean I requested and Chris noted on service ticket in my presence in large letters "DO NOT WASH" all is well so far. About 2 hours later I receive a call from Chris with Tech findings, I agree to repair but was informed part would need to be ordered will arrive next day, repair will be complete my 911 would be ready for pick up. I reminded Chris of my request not to clean my car and do not leave outdoors as my car is garage kept which is demonstrated by its condition. Following day no call from Chris or Porsche of Larchmont. so around 12pm I call and was informed Chris is on another line and would call me back, this happened on three attempts. Next day Saturday 7/18 same story unable to contact Chris I was either told he would return my call or transferred to his voice mail. Monday am comes I'm in limbo, finally reached Bill Bologna who tells me Chris was let go Friday for not following up with customers (which afterwards I realized Bill is guilty of the same crime) So my obvious question was why was I continually told Chris would call back or transferred to his voice mail. Response was because they are attempting to catch up... Fine, Bill informs me the parts did arrive but not installed. I asked where has my car been stored since it poured rain over the weekend, he replies in a low tone outdoors. Of course I lost it mentioning my request and how Chris documented in my presence. 100 excuses//apologies later he promised to have it completed first thing in the am and he would personally call to confirm. I replied I can only imagine the condition of my car but DO NOT WASH THE CAR! To my surprise next day no call from the service manager at this point I'm very worried left work early headed straight to Porsche of Larchmont. I find my car in the front lot. I go in to speak with Bill for an explanation but of course he was gone for the day. After paying for service I inspected my car and found mud and dirt was everywhere this was a car that was never out in the rain. As I continue to look I found scratched, hood chips, mud inside the front cabin and damage to front spoiler. I immediately go back in and find Peter, (Chris's replacement) I pointed out the damages and he didn't know what to do so he got Vinny Greco involved (Service adviser) his jaw practically drops and starts apologizing and mentions "I recall your car and don't blame you for being upset I'm the same way with my car" He instructs Peter to take pictures of all damages, signs my service ticket "saw scratches on vehicle that were not there on drop off" said he would make/forward report to good O'l Bill B. which would call me in the am. Guess what, no call from Bill. After a combine 15 calls to Bill, Peter, Vinny I finally involve Porsche headquarters providing before and after pictures and mentioned all that needs to be done is look at before service pictures taken when I initially arrive at Larchmont the first and second time for comparison and zoom in to the damage areas. A week later Bill calls upset that I involved Porsche said he would be willing to rectify only two scratches and requested an estimate just to put an end to the situation I emailed him an estimate 2 days later. A week an multiple unanswered calls later I reach out to the COO of Pepe Auto Group Joe Pepe but would only get his secretary Helen who took my information and complaint. next day Bob Pepe (Porsche of Larchmont GM) calls me agreeing to cover cost. I make arrangements with body shop but no one from Porsche returned calls to confirm payment so I'm back to square one. Again unsuccessful calls. Pepe Auto Group shady from top down.

I bought car at Arlington Porsche in September. This is the worst car shopping experience ever. They don;t care about clients. They did get tags to me on time. I ended up with expired tags. They say they will do things but don;t do it. It is not what you expect when buying Porsche. Talked to General Manager Joe about not getting tags to me on time, asked for extended temporary, he hang up on me. AWFUL! They don't care about clients at all. They would never call me to update me on process either. I called every day asking if my tags ready, they kept telling me to not worry and my tags will arrive on time. I ended up with expired tags. Joe said it is not his problem.

Although I did purchase a used 2006 Cayenne, did not expect this MAJOR issue to arise so quickly. An owner understands about tires, oil changes, etc., but just took to dealership in LA and the drive shaft is shot! So now on top of just purchasing this car a few months ago, the cost is around $2300! I did some online research and this issue is not isolated. Called Customer Service and nothing they can do because no FORMAL recall.

I purchased a brand new 2016 Porsche Cayenne from Rusnak Westlake Porsche on August 22, 2015. From the moment I purchased it, I detected a loud clicking and grinding noise outside the car. I thought that the sound was coming from the transmission. After continuously complaining about the car via email and text message to my sales rep, he finally offered to let me bring the car in.

Upon inspection of the vehicle, they agreed something was certainly wrong with the car and they spent several days replacing the transfer case. Upon receiving the car back, initially, for the drive home, the sound seemed to be largely GONE and I was quite happy. However, as I was pulling into my garage, I realized that the sound was back... or rather, it had never really left.

I reached out to the dealership again and they basically told me the car is performing according to Porsche standards (and that's without them EVER seeing the car again!). Oddly, the car is making the exact same sound it made prior to the transfer case replacement. If there was nothing wrong with my car, why did they replace the transfer case, free of charge, over the course of a multi-day installation? I was without my Porsche for a week. Why would they perform several days worth of work on a car that had nothing wrong with it? It defies human comprehension.

Then, they told me that they were done working on the car and that nothing was wrong with it. Of course, that's kind of misleading. Yes, the car runs. It runs great. But, it makes this awful sounds and everyone I show it to asks me what is wrong with my car. Valet parking guys want to know what is wrong with my car. My nine year old niece wants to know what is wrong with my car. I appealed to my sales rep, then Rusnak, then to Porsche North America. They sent me a letter saying the car is just fine, and they're SO sorry they could not meet my expectations.

The fact is, they simply do not care. They keep telling me that the vehicle is "performing according to manufacturer specifications." They keep telling me how important I am, and yet, they have no interest in fixing this car. I have no ulterior motive. I'm not asking for my money back. I am not asking to return the car. I am just asking for it to not sound like it is on the verge of breaking down. I am asking for my car to not sound embarrassing. I am asking for my Porsche to sound like a Porsche.

It's incredible to have a company with the amazing reputation that I THOUGHT Porsche had... act as if they don't care. Actually, I don't believe they are acting. I believe they really do not care. Until they fix my car, I plan on alerting as many people as possible so that other people are not scammed into buying a car that sounds like it is dying from a company that couldn't care less. If this is NORMAL, it would have ben nice had they pointed this out, PRE-purchase.

I am shocked that this is their attitude. My payments are good. The car should also be good. I couldn't be more disappointed by my first and last Porsche... and even more so by their poor attitudes. You can bet if this was THEIR car, they would be quite upset. But, since it's mine, yeah, no one cares.

Thanks,

Adam

i was driving approx. At 55 mph, engine lost power, lost power steering, brakes felt like having no power and it was very difficult to brake. Electronic system seemed to have power, battery was not dead but engine was dead resulting in loss of power steering and break. A similar problem was also reported by another driver on july 12, 2012 on this model car (web search). Porsches has checked my car and they report that there is no error code and it meets their specification. When i asked if porsche was aware of a similar issue, porsche refused to provide an answer. When i requested to have the contact information to a technical rep in germany or porsche quality representative, it was refused by porsche. When i asked if porsche has done a fault simulation specific to my problem, they refused to answer. Loss of engine power while driving can be catastrophic and life threatening. I would like an official investigation into this defect.

I am the proud owner of a Porsche 911 Carrera 4, year of manufacture 2000, odometer 66000kms, this vehicle was purchased new from the local Porsche Distributor, and serviced in strict accordance with prescibed service schedule . The low mileage is due to the vehicle being a "weekend automobile" . I was notified 2 years ago of a leaking gearbox seal and the service consultant was to order a new gasket and inform me as to when available. As no further communication took place, at the next service I informed the service consultant on duty of the pending replacement of the gearbox gasket/seal only to be informed to my horror that the seal cannot be replaced being a sealed gearbox, instead the entire geabox must be replaced at a cost of approx. 14, 000 US Dollars.
I express my total rejection of the wear and tear argument and further presented a counter-argument citing latent inherent defect which I want remedied by the manufacturer in accordance with the product liability legislation of the country .
I have been badly deceived by Porsche South Africa and I feel obliged to inform the world wide Porsche fan fraternity of my unpleasant experience .

On my Experian credit report, they are listing this entry twice. It is 12 years old and should be removed from my report. One one listing, it says Open, Current. On the second listing it says Closed, Paid satisfactorily. Please advise.